Pine Cliffs Hotel, a Luxury Collection Resort, Algarve

- beautiful nature and nice large territory - amazing views - good beach - nice comfortable rooms - good hotel design - very good bed - modern room facilities (furniture, bath etc.) - free large parking - breakfast has a lot to choose - a lot of restaurants/bars and swimming pools

We expected better impression from Luxury Collection hotel. It is still Sheraton... - service: lazy, but polite staff, very few of them available (sometimes there is no one at all on reception and in the main hall. Or no one responding on the call for 3-5 mins, or no one on the beach or near swimming pools etc.), 5 EUR per room service (your spoon felt down, need new? Yes - 5 EUR per visit. And they will take it away tomorrow...), also they are very slow and you always need to remind. We had a serious problem during reservation (baby accommodation). Only second manager gave us a real compensation. First one was just talking for 2 days... - restaurants. Especially Jakuza. We felt like we have been robbed. Persuasive service and enormous prices. Disgusting food. Some so called “author cuisine” which is very faraway from tasty Japanese one. 2 days there were several spoiled products on the breakfast. (Orange juice and cheese). Fried eggs are overroasted, tomatoes are immature etc - very cold swimming pools. Same t as ocean has. They have been built 20+ years ago and heating was not implemented. But because of that they are almost empty ;-) - 217 room is near unloading zone where smts loud work could start before 9 am (trucks beeping, heavy unloading machines are working etc) - bad sun umbrellas with a strange construction (very small shadow). You need to pay for the first line of sun beds.