Hotel Sofia Barcelona - in The Unbound Collection by Hyatt

I liked the hotel very much, it has very stylish decor and the contemporary lift system is very cool! You have to swipe your room card and it knows what floor you are on and it will take you straight there. We loved the bed and pillows, my partner and I slept amazingly during our stay. The pillow menu is very interesting, but not necessary for us, our pillows were fantastic! We wanted to take them home! The unexpected room service of cava on our first night was a very pleasant surprise as we had troubles with our electric blind when one of the members of staff was showing us how to use it so we had the hassle of having a maintenance staff member in the room for 20 minutes after we had arrived, somewhat took the edge of the wonderful start to our holiday, unforeseen I know. The water and chocolate that we received most nights was also a very pleasant and welcomed surprise! The staff are expectionally welcoming, almost a little too much for our liking.

I was very surprised how expensive it was to eat in the hotel, including a 34€ breakfast, which needless to say we didn’t have. If I had known how expensive the food was prior to booking I would not have picked this hotel. The hotel is fantastic, but the menu prices are ridiculous. 20€ for a salad! The automatic room lights were a little frustrating at times as it woke me up during the nights when my partner went to the bathroom! I like the automatic toilet light but I am not really sure why all the room lights came on. Also, the control was so close to my partners side of the bed he kept accidentally make contact with the button in his slept and woke us both up on a few occasions!! Another frustrating element for us was that this hotel is clearly aimed at certain clientele so having children splashing around and preventing the use of the obviously designed ‘lane’ swimming pool which rather irritating. It is not the the type of place that I expected to see children. The mini bar, a fantastic feature, was extremely expensive, we would have used it had it not been so expensive. I don’t think there are enough sun loungers in relation to the number of guests staying there as we rarely managed to get them, and as usual, people had towels on them but were nowhere to be seen! Very frustrating. The pool area is quite small in relation to the size of the hotel but I do appreciate it is a ‘close to the city’ hotel. The indoor swimming pool was closed and out of order until the middle of September, along with some of the spa features, this was disappointing and we were offered unlimited use of what was open but I wanted to experience more than an ice room and sauna! Very disappointed.