MainStay Suites Charlotte Arrowood

Positiv: The place was just not up to par. You couldn't get in the front entrance due to maintenance issues. Ice machine broken, I was putting a handicap room with no keys. Yes, no keys!! My phone in the room didn't work and then the fire alarm kept beeping all

Negativ: A Huge disappointment!!! The night auditor, was the only saving grace. He apologized, walked up because my key would not work in the door, helped out the best he could And was very sympathetic towards the situation. I really felt sorry for him.

Positiv: The fact it had a pool

Negativ: The staff was definitely did not follow the customer is always right motto, there was a toe curling stinch, the entire place was barely cleaned

Positiv: It was nice and clean.

Negativ: Staff very nasty. Didn't want to give back security deposit because there was tobacco in trash.

Positiv: Size of the room & free breakfast

Negativ: Countertop was broken, so it snagged your clothes when walking by

Positiv: Staff were pleasent

Negativ: somehow we must have missed indicating that there were two of us (father & Son) and would have preferred two beds. However the room had a pull out couch and son used that. The Building felt old and not fresh. As such felt that it was overpriced.

This is a clean but well worn hotel. The front desk staff started out nice, but a manager bizzarly accused my wife of having smokers in our room and wanted to search it(we do not smoke and hate being around smoke). This was when she went to get more towels, since there were only 2 bath towels in the room. The only ice machine on the property was broke (machines in each room refrigerator so not a huge deal). We came back to the room the next evening and it had not been cleaned. The front desk said they forgot, so we got clean towels and toilet paper and said forget cleaning. That night there was some crazy in the room above us that was literally stomping around, slamming doors and screaming so loud multiple people called the front desk. The front desk said they were evicting them, but the noise went on until after 2 AM. There are a lot of better places to stay. This certainly does not deserve the stars it got even on a good day.

Positiv: The front desk was very nice on arriving. The suite style room is nice with a mini kitchen.

Negativ: The longer we were there the worse it got. Broken ice machine, being accused of smoking in the room by the manager, they 'forgot' to clean our room, crazy guest upstairs that was eventually evicted from the hotel.