Aloft Chicago City Center

Positiv: The staff members were some of the best that I have had encounter. They were friendly and had the answers to all of our questions, informative without being annoying. The staff ensured that we were treated right and comfortably, from the valets, front desk receptionist, to the custodians.

Negativ: I enjoyed everything about the hotel.

Positiv: The room was very comfortable and had a great use of space. Never felt crowded. The staff was very friendly and very helpful. I would recommend the hotel to anyone staying in Chicago.

Hotel was great. Kayak not so much.

Positiv: I loved this hotel. My girlfriend and I stayed there when spending the weekend in Chicago. The bed was very comfortable, the shower was modern, and the floor to ceiling windows offered great views of the city. The staff was very friendly and helpful as well.

Negativ: We checked into the hotel and everything was going smoothly until the gentleman at the front desk nervously told me that our room would be on the 2nd floor and asked me if that was okay. I thought nothing of it at first. If that was the only room they had when we arrived then that's the room we would take. Then when we get to the room and we see by the front door that it is a handicap accessible room. When we enter the room we notice the view outside of our window is obstructed by the awning out front and the shower was not the modern style showed in all of the pictures on this site. It looked like a prison style shower. Not to mention I did not feel good about being in a handicap accessible room when neither of us needed to be. I would hate for the hotel to turn away a handicap person just because we were placed in that room first. We went back down to the front desk and requested a room change which we received with no problem. The lady at the front desk informed us that third party sites tend to move people to handicap rooms. I've found this to be true with other times I have booked rooms on a third party site in the past. She suggested calling the hotel and specifically asking for a non handicap room in the future. So just a heads up.

Positiv: The staff was super helpful, check-in and check-out was easy, and it was one of the best night's sleep I've ever had! My boyfriend and I loved this place and we will definitely be returning.

Positiv: Decor is modern and fun. Staff was exceptionally friendly and accommodating. Very clean. Comfy bed.

Negativ: I signed up for their program. All hotels seem to be doing this. So I have ANOTHER card in my collection. The card gets you points and you don't have to pay for your bottled water in the room.