Hotels in Florenz

Positiv:: Loved it -great location, staff was great , beautiful and very clean

Positiv:: Location , staff are great

Positiv:: Friendly staff, amazing location, beautiful spacious rooms.

Negativ:: Nothing

Positiv:: What isn’t there to like! Everything from the moment you arrive to the moment you leave is a 5 star personal service , absolutely excellent. The staff are extremely attentive and friendly. The rooms are amazing, very well equipped and fitted to an extremely high standard. Complimentary drink on arrival, Happy hour in the bar with a complimentary buffet were wonderful touches to a perfect stay in Florence.

Negativ:: Nothing to dislike

Positiv:: Ok

Negativ:: Nothing

Positiv:: The room was perfect. The hotel an

Negativ:: The breakfast was the only thing that let it down, we ended up eating out instead after day 1.

Positiv:: We initially decided to stay here because we needed a room for four people, which turns out is a bit challenging to find in Florence. Room was renovated and clean, staff was friendly and very helpful, and location was superb. We really loved it! Considering making this our go to for our frequent trips to Florence

Negativ:: Happy hour, which is included, was a nice touch, but the quality of the food left something to be desired. Certainly not a reason to not stay here!

Positiv:: The location was amazing just around the corner from the Duomo but quiet.

Negativ:: It was all good, if being pedantic maybe the lack of a coffee machine in the room or a view for the price.

Positiv:: Location just perfect, close to everything. Very clean and comfortable. Amazing Staff, very friendly and very, very helpful. Nice bar with very good service. Everything was just excellent. Will definitely stay again.

Positiv:: Wonderful staff Wonderful room Comfiest bed ever

Negativ:: Nothing

Positiv:: Nun wir hatten ein kostenloses Upgrade auf eine Luxussuit, weil sie uns vor 14:00 Uhr ein Zimmer geben wollten :)

Negativ:: Das Frühstück war super, jedoch fehlte das gewisse Etwas, dafür war der Tableservice grandios

Positiv:: Eines der besten Hotels, die wir je besucht haben. Aussergewöhnlicher Service von einem ausgesprochen freundlichen, immer hilfsbereiten Personal! Die Zimmer sind modern, qualitativ hochstehend und mit viel Geschmack eingerichtet. Die Sauberkeit ist einzigartig! Das Frühstück ist sehr vielfältig und gesund. Die Lage und das Ambiente des Hotels sind nicht zu übertreffen! Wärmstens zu empfehlen!

Negativ:: Nichts

Positiv:: Nothing really ad I felt put off by hidden deception

Negativ:: Honest service as in telling me some toiletries were for sale at 189 euros which we unsuspecting used and got slammed innocently

Positiv:: Absolutely beautiful Renaissance building and impressive garden. Quiet in a city. Peace heaven. Very helpful, friendly, enthusiastic staff.

Positiv:: Einfach alles vom ersten bis zum letzten Augenblick.

Positiv:: The Four Seasons in Florence has the most professional hotel team. The staff to guests ratio seems very high, which leads to a very well run hotel. This is one of our favourite hotels in the world. It’s in a great location, although it’s a large property it has the feeling of a well run boutique hotel. This is an exceptional hotel

Positiv:: Service Thoughtful, helpful always with a smile, here you are treated has a person

Negativ:: Nothing

Positiv:: It is one of the most beautiful hotels I ever stayed in...garden is stunning.

Negativ:: Nothing

Positiv:: Helpful staff. Beautiful interior. Best cocktails on the city in lobby bar .

Negativ:: More options for breakfast

Positiv:: Everything.

Positiv:: This is probably one of the best hotels we’ve stayed. The property and grounds are impeccable. The service is excellent and not over attentive to be intrusive. We enjoyed the short walk into central Firenze (to work off the lovely cuisine).

Negativ:: Very trivially, they didn’t clear the room service tray when doing the turn down service.

Positiv:: didn't have it

Negativ:: N/A

Positiv:: Incredible experience all round.

Positiv:: Dieses Hotel ist das schönste und best geführte Haus, das ich in Europa kenne und ich bin viel in 5* Hotels unterwegs. Da kann man auf allen Stufen nur herzlich gratulieren .....

Negativ:: Nichts .... aber auch gar nichts!

Positiv:: Das Personal und die Ausstattung ließ nichts zu wünschen übrig

Negativ:: Nichts. Alles, was man braucht, bieten sie an

Positiv:: Die Villa Cora ist ein kleines Juwel, nur wenige Autominuten von der Innenstadt entfernt (mit kostenlosem Shuttle in die Innenstadt). Ausstattung der Räumlichkeiten ist einfach nur als wunderschön zu bezeichnen. Das Frühstück ist super, der Service sehr aufmerksam. Ebenso ist das Restaurant im Haus sehr zu empfehlen.

Negativ:: Nichts

Positiv:: Breakfast at 35Euros was good but....

Positiv:: Traumhaft schönes Hotel. Super freundliches Personal.

Negativ:: Das Badezimmer war für eine Suite etwas klein. Nur ein Waschtisch, keine Badewanne.

Positiv:: An incredible place to stay. Staff were amazing.

Positiv:: A dreamland with lovely staff.

Negativ:: The cost of water and beer = very expensive

Positiv:: A very luxurious high standard place to stay in Florence!! Staff were very professional and friendly not to mention also extremely nice and attentive to everyone. Will definitely stay with these guys again no need to think twice about that

Negativ:: Nothing everything and everyone were perfect

Positiv:: Staff was very professional and super friendly. Room was great with top notch services, wellness is also excellent.

Positiv:: Phenomenally kind and helpful, architecture, decor and gardens ! Not sure I felt better elsewhere ...

Positiv:: Such a beautiful hotel and so family friendly too

Positiv:: Meine Frau und ich waren jetzt zum 4. Mal in der Villa Cora. !!! Wir feiern in Florenz unseren Hochzeitstag und gönnen uns dann immer 1 Nacht in der Villa Cora. Die Lage des Hotels liegt oberhalb von Florenz und bietet von der Dachterrasse des Hotels einen magischen Blick über die Stadt.

Negativ:: Mir fällt leider nichts ein !!!

Positiv:: Everything, from start to finish this place was perfection. The marble bathrooms were a standout

Negativ:: Absolutely nothing. It’s heaven on earth

Positiv:: Dreamy location.. quiet, beautiful, studied in detail.

Negativ:: Absolutely nothing. Everything was perfect

Positiv:: Quiet, central with friendly staff

Negativ:: Nothing

Positiv:: Swanky hotel and restaurant in an excellent location. Staff extremely accommodating professional. Highly recommend.

Negativ:: There wasn’t anything I disliked.

Positiv:: Es war alles wunderbar, besonders die Mitarbeiter haben zu dem schönen Urlaub beigetragen!

Positiv:: Exceptional property, location and staff!

Negativ:: nothing

Positiv:: Staff's etiquette, politeness, and efficiency. Tasty, high-quality breakfast. Stylish decor. Seamless service. Great location with 15 minutes walk to almost everywhere in the city center.

Negativ:: Nope.

Positiv:: Everything. Room, location, cleanliness, comfort and the services which is beyond our expectations.

Negativ:: Nothing

Positiv:: Hotel with barely any facilities, a splendid music/tea room but that is way overpriced.

Negativ:: Air-conditioning was mediocre, very poor value for money.

Positiv:: Super Lage! Ein Hotel in der Altstadt mit Geschichte. Sehr freundliches und kompetentes Personal. Hervorragendes Abendessen. Absolut empfehlenswert.

Positiv:: A very nice hotel! The room is clean and the employees were very helpful! Strongly recommend!

Positiv:: Staying at the Baglioni Relais Santa Croce was like staying at luxurious museum in that the building is rich in history and every comfort is available!! The staff is amazing, it was my first trip to Florence and I felt the location was perfect, quiet street with easy access to everything. In the inner courtyard of the hotel has a three star Michelin restaurant with a beautiful atmosphere ( reservation recommended it was booked during our stay )

Negativ:: Nothing!!!

Positiv:: Up class property from the 1600. well maintained to the finest details.. Staff with a genuine care of clients beside of their smiles and caring body language..

Negativ:: NA

Positiv:: The ambiance, decoration, friendly staffs, the restaurant, location.

Negativ:: Nothing

Positiv:: The property is located a short walk from the town centre and has sweeping views across the city and Tuscan landscape. The room was spacious and comfortable with a generous veranda. Staff were very helpful and the overall vibe pleasant and welcoming.

Negativ:: The rooftop pool is shallow. Good for getting wet and cool. Not ideal for a swim. It’s also a little small so it gets crowded. But you can sip drinks and gaze over the city and landscape while cooling off. It’d be great if there were a few umbrellas on the roof top bar as summer sun can be punishing.

Positiv:: Love the location and interior decor of this hotel! Very friendly staff, clean, and buffet breakfast was excellent with lots of options! Bed was comfortable!

Negativ:: When it rained very hard in Florence, we noticed the water leaked through the window and we had to put a towel by the window! Also did not have conditioner.

Positiv:: Great location and the roof top pool area was terrific

Negativ:: Room was a bit small and the bed was poor quality.

Positiv:: The roof terrace is simply fabulous. Staff are superb. The hotel is amazing and we will definitely coming back.

Positiv:: Everything and especialy the rooftop with the pool. The view is magnificent.

Negativ:: Nothing

Positiv:: Computer and printers available for hotel guests free of charge. The hotel staff were aware that we would be checking out at 5am and they had large boxed breakfasts ready for us.

Positiv:: Sehr nettes Personal. Barkeeper Tommaso ist super!!!! Einzigartige Dachterasse mit allergenailstem Blick, unglaublich!!!

Positiv:: Rooftop bar, Sauberkeit, sehr freundliches Personal, Zimmer upgrade

Positiv:: All in all stunning hotel, great location, staff and especially the waiters and barkeepers are very friendly and supportive. Bathrooms are quite spacious. Breakfast is great with good quality food. Pool is amazing and gives you space to relax and rest with a stunning view over the city and Arno

Negativ:: I did not like the a la carte food as much as the standard food in the city. The food should either cost less or needs to step up the level a bit to be matching Florence’s food experience - it is not bad but it’s not perfect (a lot of restaurants around are exceptional though)

Positiv:: Der Pool auf dem Dach ist das Beste im Sommer. Traumhafter Blick über Florenz - wirklich phantastisch.

Positiv:: Amazing hotel, best location, everything you need for a stay in florence.

Negativ:: There is a pool, but not big enough or deep enough to swim

Positiv:: Breakfast was excellent. Buffet style. Plenty of variety. Excellent location. Fantastic view from the roof terrace

Negativ:: Little expensive for what it is

Positiv:: Service

Negativ:: Nichts

Positiv:: Alles,

Negativ:: Nichts

Positiv:: Den Gast zu begeistern, das ist das Motto im Nine. Schönes Interieur, kleines aber feines Frühstück und alles sehr gut zu Fuss erreichbar. Wir kommen sehr gerne wieder

Negativ:: Cocktail Karte

Positiv:: Location and staff

Negativ:: Was difficult a bit to get into there

Positiv:: The ceiling had a Fresca painted on it very impressive

Positiv:: The location was perfect and the staff was extremely helpful and friendly.

Positiv:: The Junior Suite was awesome. Very large. Very high vaulted "damier" ceiling and tall windows with double-double pane windows. Super comfortable bed. Fantastic bathroom. A bit more pricey however worth every penny. Also highly recommend the pool complex, situated 10' from the hotel on a hill (multiple pools, Oliver trees, grass and wood flooring). Hotel has a free shuttle. Breakfast was great as well. And of course perfect location. We took all our dinners in fabulous restaurants less than 10' walking distance (as well as all main Florence museums and churches). Highly recommend this property.

Negativ:: The Spa is underground, dark and had several small rooms (no front desk, no locker, no towel). My wife and I didnt find it attractive so we didnt use it.

Positiv:: Location location location. So convenient and close to all attractions and shopping district, yet on a quiet street.

Negativ:: Nothing.

Positiv:: sehr empfehlenswertes Hotel in bester Lage.

Positiv:: nice place and nice hotel

Positiv:: We had booked in for one night for our honeymoon and from arrival, everything about this hotel was amazing. The valet car parking saved us having to negotiate the streets of Florence to find a car park. The greeting from the manager and his colleagues was so welcoming and we felt very comfortable immediately. Check in was seamless and everything was explained to us in detail. The location for exploring the city was outstanding, with a few attractions only minutes walk away. We had opted for a junior suite that came with its own mobile smart phone for use out and about to save our data. Also included was a shuttle service to the nearby pools up in the hillside- only 15 minutes away, we can highly recommend booking a time slot and taking a few hours out of the hustle and bustle of the city. Flip flops and towels included! We didnt get a chance to use the onsite spa facilities, but they looked very good and the treatments at a reasonable price. The room itself was spectacular- clean, cool and very luxurious with one of the most comfortable beds ever. It was quiet and felt a world away from the busy streets. We decided to take breakfast in our room the next morning to make the most of it! We had cocktails in the bar in the evening that were very well made and delicious- the lovely bar tender, Don, was very friendly and chatty, despite my Italian not being great! We had a wonderful time and will definitely be returning soon, as one night was not enough!

Positiv:: Central, staff

Negativ:: The smell on the ground floor. For sure difficult to fix, but impossible to be transparent to our stay.

Positiv:: The hotel has the perfect balance between boutique elegance and style while being run with the precision of military operation. From the manager, Paul, to Yanni and all of the staff at Firenze Number 9 they made the stay what it was. They were always attentive, knowledgeable and genuinely cared. The rooms were beautiful, clean and tended to daily. I particularly recommend their fabulous cocktails made as well as anywhere I have been. We are sad to leave but will certainly be back.

Positiv:: Fabulously located, small boutique hotel, with everything you could need. The reception staff could not be more helpful

Positiv:: We wanted to feel like we were in Europe. Your hotel had that feel and was beautifully decorated, well appointed and spotless!

Negativ:: N/a

Positiv:: The room was large, clean and comfortable, delicious breakfast buffet and a lovely, peaceful garden off the back of the property all combined to make it a great stay.

Positiv:: Great to have a pool and garden in Florence -great breakfast.

Positiv:: Stilvoll, charmantes Boutique-Hotel in perfekter Lage, um alles Relevante in Florenz als Tourist zu erreichen. Ein umfangreiches, leckeres Frühstücksbüffet. Sehr freundliches und zuvorkommendes Personal. Wir waren 5 Tage im Palazzo Gastri und haben uns sehr wohl gefühlt:).

Negativ:: Einzig die definitiv viel zu wenigen bequemen Liegen am Pool empfand ich nachteilig und nicht nachvollziehbar, warum nur 4 Liegen am Pool verfügbar waren und sonst nur Stühle und Lounge-Möbel.

Positiv:: Nice location, clean and modern. Courtyard area was very pleasant. Staff was also really great. I would recommend it.

Negativ:: Nothing

Positiv:: Sauberkeit, Freundlichkeit und Kompetenz des Personals, sehr schöner ruhiger Garten mitten in der Stadt mit mediterranem Flair. Zentrale Lage, guter Ausgangspunkt für diverse Aktivitäten und Exkursionen.

Negativ:: Das Standard-DZ war sehr klein. Man musste teilweise aus dem Koffer leben. Die gewünschte Temperatur der Klimaanlage liess sich nicht einstellen.

Positiv:: Rooms very modern clean on 1st floor had walk out and cute patio area. Pool and terrace area very inclusive. Several seating options to relax and unwind. Breakfast and Tea time really nice. Staff helpful and friendly. Highly recommend

Positiv:: Breakfast was good, don't remember the price but might order off menu next time.

Negativ:: Waitress at dinner was very slow Front desk Staff was amazing as was housekeeping.

Positiv:: Great staff, clean, excellent bed quality and excellent location

Positiv:: The breakfast on the terrace was a beautiful way to start the day. Hotel was situated slightly away from the main tourist hub but near enough to walk to everything. Facilities lovely and an added bonus was the pool and sundeck.

Positiv:: Der wunderschöne Garten

Positiv:: Emma on reception was amazing! So friendly, helpful and full of personality, the perfect host. The hotel was a luxurious sanctuary, couldn’t have asked for a better stay.

Positiv:: Hotel location and staff excellent, very good breakfast.

Positiv:: Fantastic location. Close to absolutely everything

Negativ:: Breakfast room a little dowdy

Positiv:: location

Negativ:: room size

Positiv:: Service Personal Bequemes Bett Gutes Frühstück Gute Bar Allerbeste Lage Guter parkservice

Negativ:: Das Hotel hat seine besten Zeiten hinter sich. Badezimmer dürften mal renoviert werden

Positiv:: The location is great, rooms clean. Breakfast was very good also

Negativ:: Parking, 40 euros x night!!! Super expensive

Positiv:: Stunning facility with superior service

Positiv:: Great location and classic decoration.

Positiv:: The hotel staff, from bartenders to front desk to maids and everyone else we came in contact with were the best. The hotel is beautiful and the location also can’t be beat.

Negativ:: Nothing. This place is fantastic!

Positiv:: Location, professional and courteous staff, clean

Positiv:: We stayed at the Bernini hotel, so very well located. Two blocks from Ufizzi, three from a Ponte Vecchio. Lovely staff with old world charm

Positiv:: Breakfast was great... lots to choose from.. the Staff was very helpful and friendly and the rooms were always kept well.

Positiv:: Nettes Personal Saubere, schöne Zimmer Top Lage Gutes Frühstücksbüffet Kommen gerne wieder!

Positiv:: High quality

Negativ:: Can’t think of anything

Positiv:: Super Lage, Toller Service und super freundliches und hilfsbereites Personal!

Negativ:: Der SPA ist ein Witz. Im Keller und völlig überhitzt (Thermometer 35 Grad) modrige und unangenehme Luft. Winzige Sauna und Pool. Auf 2 Sterne Niveau. Wir hatten extra wegen dem Spa dieses Hotel gebucht. Wirklich Schade ohne Spa würde ich dem Hotel volle Punktzahl geben. Aber wenn ich groß einen Spa anpreise dann sollte dieser auch eine entsprechende Qualität haben.

Positiv:: The position

Negativ:: Breakfast could be richer - missing variety of croissants

Positiv:: Everything! Beautiful place to stay

Negativ:: Nothing.

Positiv:: The room was gorgeous and the location excellent. Rhe staff was very efficient and nice. Lovely place for a honeymoon.

Positiv:: The staff and location are both excellent

Positiv:: Clean, nice, comfortable hotel at the historical centre of Florence. If you travel by car, my advice is to call to the hotel few minutes before arrival and they give very detailed instructions how to drive.

Negativ:: Nothing. All was good

Positiv:: Good breakfast and great location.

Negativ:: nothing

Positiv:: One of the best hotels I ever stayed at, there’s no need to look at any other hotel in Florence!

Positiv:: Location

Negativ:: Small room, small bathroom

Positiv:: Efficient friendly staff nice room great location

Positiv:: Das Frühstück war sehr gut und sehr umfangreich.

Positiv:: Ich habe viel Luxushotel erlebt, aber in diesem Hotel fand ich sie sehr hilfreich. Die zweite Nacht für mich im Hotel hatte ich einen Notfall, in dem mein Sohn mit Essen chockte, rief ich an der Rezeption an und sie waren an meiner Tür und halfen mir wie ein Familienmitglied, das ich schätze. Und empfehle es allen meinen Freunden.

Positiv:: Everything. Rooms, bar and above all, the staff.

Negativ:: My kids dolce and gabbana tshirt disappeared in the hotel

Positiv:: This hotel is absolute class. Apart from a disappointing room view even though we got an upgrade everything else was pretty perfect. Breakfast was top notch.The staff were wonderful from Julia at the front desk to Yuri and his colleagues at concierge.

Negativ:: Room windows faced a side street building wall instead of the city. Although we received an upgrade from a deluxe room to a junior suite we would've still preferred our deluxe room with a proper city view.

Positiv:: The staff was fantastic and very helpful. The full breakfast was very nice as well. I learned how to saber off the top of a Champagne bottle. A new party trick for me.

Negativ:: The rooms were only okay not a very good value for the money. I would have liked a much better bathroom and a little more attention to detail would have been nice as well.

Positiv:: Entire staff was fantastic! They were helpful, personable, and very knowledgeable! Hotel is lovely with a great location! Room was very comfortable...we had an amazing time there!

Positiv:: Excellent location besides the River Arno. Great ambience. Very efficient and hospitable butler service. Great food. The decor of the Room was par excellence with paintings poster bed and great views of the river and the Church from the balcony.

Positiv:: Lovely high quality Hotel as expected from a St Regis. Staff fall over backwards to help and nothing is a problem. Restaurant ambiance was nice and the food was excellent. Restaurant staff were superb. The room was comfortable although the bathroom was a little tight

Negativ:: The dress standard in the restaurant was poor with Americans wearing baseball caps, training shoes, running shorts and T shirts during dinner. Not acceptable for a 1* restaurant. It certainly wouldn’t be allowed in any other Michelin stared restaurants I’ve been to.

Positiv:: Excellent location & views. We enjoyed the complimentary Champagne ritual. Staff were courteous and helpful.

Negativ:: -

Positiv:: Great Staff , Very helpful

Negativ:: Nothing

Positiv:: Sehr netter Empfang bei der Ankunft, sehr hilfsbereites, gutes Concierge Team, gute Frühstücksauswahl, sehr saubere Zimmer, gute Matratzen, dem Allergikerwunsch wurde entsprochen, toller Butlerservice, schöne Bar, zentrale Lage, grundsätzlich ist das Personal insgesamt immer ansprechbar und sehr bemüht alle Wünsche zu erfüllen, unser Sohn 11 wurde mit Halloweendetails verwöhnt und wurde ebenfalls sehr nett behandelt, man ist definitiv auf Kinder eingestellt

Negativ:: Zimmer Fenster öffnen nicht möglich, aufgrund von Mücken und Strassenlärm (Zimmer 1.Stock) Bar und Restaurant sind quasi eins, nur durch „Organzavorhänge“ getrennte Sitzgelegenheiten.

Positiv:: Location,view

Negativ:: Bathroom

Positiv:: Very easily accessible with a big car, good private parking, polite staff. We had reserved 2 different rooms and they upgraded us in order to be next to each other (that's without asking them) which was very kind and thoughtful. We were offered a complimentary glass of prosecco and snacks before dinner. The mosquitoes alert at the windows was a very good idea.

Positiv:: Breakfast was excellent. Julian the waitress was fantastic and kudos to the chef for an amazing breakfast. Everything was delicious.

Negativ:: Conform, helpful staff and very pleasant atmosphere.

Positiv:: Staff is amazing and very helpful

Negativ:: Location a bit far from city centre

Positiv:: Very friendly and helpful staff.

Negativ:: We had to pay extra for hotel parking.

Positiv:: Very clean and nice ambiance, comfortable location easy to get to by car loved being able to park in private courtyard. Such helpful and friendly staff- included free mini bar which was a super nice touch. Loved the breakfast buffet and overall style. Looking forward to coming back when the spa opens!

Positiv:: Bereits zum zweiten Mal übernachten wir in diesem Hotel und wir wurden erneut nicht enttäuscht. Das Personal ist sehr freundlich und überaus zuvorkommend. Das Hotel samt Zimmer wunderschön und sauber. Das Frühstück einmalig. Man fühlt sich wirklich sehr wohl hier. Vielen herzlichen Dank für das Upgrade, worüber wir uns sehr gefreut haben. Für uns die einzige Adresse in Florenz um zu übernachten.

Negativ:: Entfernung zum Zentrum doch etwas weit -25 Min zu Fuß

Positiv:: Unglaublicher Service. Das Frühstück zu dem man sich etwas zusätzlich von der Karte aussuchen könnte, war jeden Tag hervorragend .

Positiv:: Lovely hotel, very high standard of finish. Just lovely

Negativ:: Shower head was a little dirty, needed unblocking. Breakfast orange juice should be freshly squeezed

Positiv:: Amir at breakfast was exceptional, very good service. The lady who checked us in gave us some excellent tips about Florence. The car park was an excellent facility. The bar was good. Hotel room was stunning and the bathroom was excellent and had everything we needed.

Negativ:: The wifi was slow at times, some signage for the car park or the buttons for the car park would be useful as we didn't see it when we went past.

Positiv:: The room was totally as described and was very quiet and clean. The fruit and bottle of Spumante was a lovely gesture.

Negativ:: I would have liked an iron in my room as I did not want to pay 8 euros for one T shirt to be ironed by the hotel service. As drinks are not allowed to be brought into the hotel more cold water could have been provided for guests.

Positiv:: Tolle Ausstattung, alles neu und sauber. Ausgezeichnetes Frühstück und gut bestückte Bar (abends). Außerordentlich freundliches und hilfsbereites Personal. Anmutung eines überdurchschnittlichen 5-Sterne-Hotels. Die Lage ist ein guter Kompromiss aus Erreichbarkeit mit dem Auto, Zentrumsnähe und Ruhelage. Der Verkehr störte überhaupt nicht, der Fußweg zum Duomo usw. ist absolut OK.

Negativ:: Die E-Auto-Lademöglichkeit ist ausbaufähig, habe aber Verständnis dafür, dass das aktuell keine große Rolle spielt.

Positiv:: Perfect location. Beautiful rooms and very friendly staff.

Positiv:: Best five-star hotel as a location by far exceptional location Very good food wonderful staff

Negativ:: The rooms need serious renovations No swimming pool

Positiv:: The housekeeping team was super attendant and helpful. The location is great and very central.

Negativ:: The concierge could put a little more effort to assist with reservations.

Positiv:: Exceptional service always from the hotel group (Rocco forte). Warm and welcoming staff from the reception to housekeeping!

Negativ:: The room service menu and concierge could be updated

Positiv:: The staff especially Victorious were absolutely charming!

Negativ:: The pillows!

Positiv:: Excellent hotel ,location and service were super.Beautiful hotel and would highly recommend.Lived the unpacking service.

Negativ:: Breakfast was charged extra

Positiv:: Alles

Negativ:: Kein Business center

Positiv:: The location is amazing , right in the heart of the Centre , the square and shopping The staff are so friendly And the hotel is amazing Highly recommended

Positiv:: Amazing rooms,,,,great decor. Stunning breakfast and BEST location!!!! Best staff and manager on duty 24/7!!!!! They couldn't do enough for us!!!! Can't wait to return !!!!!!!

Negativ:: Lived up to expectation...and more!!!! loved everything...faultless!!!!

Positiv:: Location Service

Positiv:: Eigentlich alles....

Negativ:: Kaffemaschine auf dem Zimmer wäre toll gewesen.

Positiv:: Super freundliches Personal, wunderschöne Zimmer!! Sehr gute Lage!!

Negativ:: Kein Pool oder Spa, sehr teuer aber hat sich gelohnt!!!

Positiv:: Die Lage ist perfekt. 10-15 Minuten zu Fuß von allem, aber ruhige Lage. Service wie man ihn nicht mehr findet. Das Geld wert.

Positiv:: Personal und Lage

Negativ:: Frühstücksbuffet und einige Zimmer sehr laut

Positiv:: Alles Perfekt, sehr zu empfehlen

Positiv:: The rooms are spacious with all the amenities needed. Staff are helpful and professional. They offered excellent restaurant recommendations.

Negativ:: Nothing

Positiv:: Friendly staff, nice location, very clean rooms

Negativ:: A bit pricey.

Positiv:: The most beautiful and tasteful refurb I have ever seen in a hotel. The welcome macrons were delicious and my junior suite was a fairytale! The mattress was divine and the winter garden downstairs was lovey!

Positiv:: Very good location. Spacious and clean room. Beautiful atmosphere. Professional staff.

Negativ:: Internet connection was almost impossible. The flush of the toilet did not function effectively (in a deluxe room). These were rather frustrating. The staff could be friendlier.

Positiv:: Carlo the concierge was excellent!!

Negativ:: Nothing

Positiv:: Das Hotel hat eine hervorragende Lage. Das Personal ist höchst qualifiziert und hat alle unsere Bitten erfüllt. Die Umbau-Arbeiten haben in keiner Weise gestört.

Negativ:: Wir schätzen es, unser abendliches Diner eher früh einzunehmen. (Nur) Deshalb waren die Restaurant-Öffnungszeiten für uns nicht günstig.

Positiv:: The staff was unbelievably kind and service top notch. They were very responsive and accommodating throughout our stay. The hotel decor is beautiful- transports you to the Renaissance era!

Negativ:: The bathroom shower was very tricky to get in and out of. Very easy to slip getting out. Also, the water pressure wasn’t great.

Positiv:: Beautiful and professional staff

Negativ:: Every things

Positiv:: Beautiful hotel in a great location. Service was excellent.

Negativ:: Nothing

Positiv:: Beautiful hotel in good location

Negativ:: Nothing

Positiv:: Sehr gute Lage im Zentrum. Gepflegte wertige Einrichtung

Negativ:: Baustellenlärm , Personen-/Strassenlärm bei nicht optimal verglasten Fenstern, daher sehr laut. Könnte man besser machen. Im Bad keine Ablagen. Fehlende Duschabtrennung.

Positiv:: The location is ideal, near transport and a few steps away from the may attractions. The staff was wonderful and very pleasant, always a smile! The hotel was very clean and the room comfortable and modern. The breakfast has large selection of food and you cna ask for special requirement (e.g. lactose free milk).

Positiv:: Everything , out room amazing , location great and staff more than helpful . Everyone super nice and helping . Location is great !

Positiv:: Lage ist super, zentral aber nicht inmitten der Touristenströme. Zimmer sind sehr sauber und die Betten bequem. Auswahl beim Frühstücksbuffet ist sehr gross.

Negativ:: Kaffee zum Frühstück. Aber es gibt ja zum Glück eine grosse Angebot von sehr gutem Kaffee in der ganzen Stadt :).

Positiv:: The hotel is situated in easy walking distance to the major tourist attractions which are fabulous, Staff are excellent, very helpful, good breakfast , the air conditioning works really well in the room. Situated next door to a great laundromat if you need to wash your clothes. Staff supplied a kettle and cups in the room on request.

Positiv:: Lovely staff; great location; quiet room; good breakfast; water available at reception; comfy bed.

Negativ:: Bathroom a bit dated; toiletries not replenished every day; decor in downstairs areas a bit much and not conducive to relaxing.

Positiv:: The room was cleaned every day when we left which was nice, they also did their best to offer a fry with bacon and scrambled egg available

Negativ:: I had no problems with this place and were I to go back would return in a heartbeat

Positiv:: Location

Negativ:: Breakfast was just adequate

Positiv:: Good location, cool decor

Positiv:: Great breakfast. Room was small but well equipped. Shower had great water pressure. Room felt very clean with the exception of the air vent which appeared to have black mold growing on it.

Positiv:: Das äußerst freundliche, sehr aufmerksame und kompetente Personal war wirklich bemerkenswert. Sehr reichhaltiges Frühstücksbuffet. Sehr saubere, ansprechend gestaltete und komfortable Zimmer. Absolut zentrale Lage.

Negativ:: Die laute Bushaltestelle direkt unter dem Fenster- dafür war man bestens an das öffentliche Verkehrsnetz angebunden und die Lage des Hotels ist wirklich zentral

Positiv:: Das Personal sagte zu es beim nächsten Mal besser zu machen.

Negativ:: Leider zu laut und viel zu kleine Badezimmer? Trotz 2 Reservierungen haben wir ein sehr sehr kleines Srandardzimmer bekommen. Das angebotene Upgrade für weiter 25€ haben wir nicht in Anspruch nehmen können, da wegen der frühen Anreise die Zimmer nicht vorher vergleicht werden konnten.

Positiv:: - sehr gute Lage, man erreicht die Stadt innerhalb von ein paar Minuten und eine Bushaltestelle ist direkt vor dem Hotel, den Zug erreicht man innerhalb weniger Minuten -Zimmer und Lobby sind mit sind mit sehr viel Liebe eingerichtet und jeder Raum ist einzigartig - die Auswahl beim Frühstück ist völlig ausreichend und man hat von allem ein bisschen - wir können das Hotel sehr weiterempfehlen :)

Negativ:: - keine Parkplätze beim Hotel - Stellplätze kosten 26 € Pro Nacht (wird vom Hotel organisiert)

Positiv:: Mir gefiel die Lage. Das Hotel ist wunderschön und die Leute, die dort arbeiten, sind freundlich und sehr hilfreich. Das Zimmer war sauber und hatte alles, was ich für die Nacht brauchte, in der ich hier war. Das Taxi zum Flughafen war in 3 Minuten da. Wahrscheinlich sollte meine Rezension eher exzellent als gut sagen.

Negativ:: Der Abfluss in der Dusche war langsam. Ich habe vergessen, das den Angestellten an der Rezeption zu erwähnen. Ich bin sicher, dass sie das behoben hätten, wenn ich sie informiert hätte.

Positiv:: Excellent value. Have stayed here for 40 years

Positiv:: Very cute! These couple of words best describe whole hotel. Appearance, rooms, staff, breakfast.. Very clean quiet room with convinient bed is what you need after city sightseeng or shopping. Excellent place for few days stop at Florence.

Negativ:: We struggled to find how to get to the hotel by car. The address on booking.com site takes you to the main entrance from the embankment side. And you cant stop there even for few minutes - the one way street is very narrow and you stop whole traffic. A little advise to those who come to the hotel first time by car - call to reception 5 minutes before arrival, ask consierge to meet you at the main entrance and show the way!

Positiv:: Simply delightful. A very quiet refuge from the hustle of Florence. Great view of River Arno.

Negativ:: Th WiFi reception was marginal.

Positiv:: All is great

Positiv:: Location

Negativ:: Nothing not to like

Positiv:: The hotel is just few meters from the Bridge Ponte Vecchio

Negativ:: Parking is availble only for 27€-37€ per-night Plus adding tje city tax for 6.5€ per-person per-night.

Positiv:: Everything

Negativ:: Bar man behaviour

Positiv:: Sehr gutes Hotel, nettes geräumiges Zimmer, Bad gerade noch groß genug. Sehr gute Lage, direkt am Arno. Sehr gutes Frühstück

Negativ:: Super Lage direkt am Arno, Aber, dadurch etwas zu laut, entweder Krach von draußen, oder bei geschlossenen Fenstern war die AC zu laut.

Positiv:: Sehr gutes Frühstück, Freundlichkeit o.K., besonders positiv hervorzuheben ein Mitarbeiter, der den Cappicinoschaum jeweils mit dem persönlichen Vornamen oder anderer netter Dekoration verziert hat. Das macht schon am Morgen gute Laune. Lage des Hotels optimal - direkt am Arno und sehr nahe der Ponte Veccio.

Negativ:: Wir hatten über den 75. Geburtstag gebucht. Das Hotel hat diesen aber elegant übersehen.

Positiv:: Location Location Location.. perfect.. close to many attractions. Breakfast was great, staff friendly and very helpful. Lobby staff very helpful.

Negativ:: Bed was too hard. Bathtub/Shower too narrow and the key to get in room as very dated... the thing weighed pound. Over stay was great, but probably would stay in a more current hotel.

Positiv:: Location and staff were excellent

Negativ:: Nothing to dislike

Positiv:: Everything was perfect

Negativ:: Nothing

Positiv:: Gorgeous hotel with lovely friendly staff. Amazing selection at breakfast and dinners were fantastic. Didn’t want to leave!

Negativ:: If anything could have made it better it would be for the pool to be open later into the evening. On the days we were out all day it would have been nice to relax by the pool in the evening

Positiv:: Das Personal ist sehr kompetent und freundlich. Die Zimmer zum Fluss sind ruhig und die Betten sehr bequem. Der kleine Garten mit Swimmingpool lädt zum Verweilen ein

Negativ:: Das Hotel liegt etwas abseits des Zentrums. Jedoch gibt es einen gratis Shuttlebus ins Zentrum.

Positiv:: The Best Hotel in Florence, welcome, Cleaning, Spa, Breakfast, and Amazing Staff! We have been answered for anything we needed, Enjoyed every second and already miss it.

Positiv:: The staff were very friendly and helpful and couldn't do enough for us during our stay. The facilities were immaculate and the food was some of the best we have tasted in tuscany. Amazing hotel will be recommending highly to friends and clients.

Negativ:: Cannot day a negative word about the hotel or its staff. Loved everything about it.

Positiv:: Staff very friendly and helpful Room 202 - balcony and view of the Arno Shower and tub in room with view of Arno Breakfast is delicious Pools and pool area Shuffle service

Negativ:: It is worth having a look at their website where you can do a virtual tour of all the rooms - they vary somewhat and aren’t all as the photos suggest so you could perhaps request a particular room in advance according to your taste. All the rooms are excellent but like I say, do vary in their features. We moved after our first night as wanted a room with a more of a view of the Arno - this was no trouble at all for the wonderful team and manager. It is a bit pricey, but in line with expectations.

Positiv:: Some staff members were friendly. It was walking distance to the centre of Florence. There was a shuttle service which we took in and out of town.

Negativ:: Some staff were dismissive and not very friendly. The pool area was small and not very relaxing. The location is right on a busy road. The view onto the Arno river from here is actually not very picturesque at all (and you can't see it from the ground floor). The room looks great online but in person it's just very cheaply decorated and the space is much smaller. It's just photographed very well. The breakfast is okay.

Positiv:: staff - location and staff

Negativ:: being trapped in a hotel!

Positiv:: Great property. Complete renovated summer home with Arno view, swimming pool and spa. Staff was always available to help. Free bikes and shuttle service to the city centre.

Negativ:: - a bit far away from city centre, how ever still possible to walk there or use bike/shuttle bus - staff is kind and always ready to help, but some staff members do not seem to understand English completely, a bit disappointing for 5* hotel - swimming pool outside closes at 19:00, longer opening hours would have been nice

Positiv:: Toller Service. Freundliches Personal. Sehr gutes Frühstück.

Positiv:: Good ac.

Negativ:: Pool

Positiv:: It was a beautiful setting

Negativ:: The open time for swimming pool is too late.

Positiv:: Beautiful hotel, just outside the city centre (30’ walking or 10’ by bike which the hotel offers for free). An ideal location to combine a relaxing location with the proximity of one of the world’s most beautiful cities!