Hotels in Florenz

Positiv:: Loved it -great location, staff was great , beautiful and very clean

Positiv:: Location , staff are great

Positiv:: Friendly staff, amazing location, beautiful spacious rooms.

Negativ:: Nothing

Positiv:: What isn’t there to like! Everything from the moment you arrive to the moment you leave is a 5 star personal service , absolutely excellent. The staff are extremely attentive and friendly. The rooms are amazing, very well equipped and fitted to an extremely high standard. Complimentary drink on arrival, Happy hour in the bar with a complimentary buffet were wonderful touches to a perfect stay in Florence.

Negativ:: Nothing to dislike

Positiv:: Ok

Negativ:: Nothing

Positiv:: The room was perfect. The hotel an

Negativ:: The breakfast was the only thing that let it down, we ended up eating out instead after day 1.

Positiv:: We initially decided to stay here because we needed a room for four people, which turns out is a bit challenging to find in Florence. Room was renovated and clean, staff was friendly and very helpful, and location was superb. We really loved it! Considering making this our go to for our frequent trips to Florence

Negativ:: Happy hour, which is included, was a nice touch, but the quality of the food left something to be desired. Certainly not a reason to not stay here!

Positiv:: The location was amazing just around the corner from the Duomo but quiet.

Negativ:: It was all good, if being pedantic maybe the lack of a coffee machine in the room or a view for the price.

Positiv:: Location just perfect, close to everything. Very clean and comfortable. Amazing Staff, very friendly and very, very helpful. Nice bar with very good service. Everything was just excellent. Will definitely stay again.

Positiv:: Wonderful staff Wonderful room Comfiest bed ever

Negativ:: Nothing

Positiv:: Nun wir hatten ein kostenloses Upgrade auf eine Luxussuit, weil sie uns vor 14:00 Uhr ein Zimmer geben wollten :)

Negativ:: Das Frühstück war super, jedoch fehlte das gewisse Etwas, dafür war der Tableservice grandios

Positiv:: Eines der besten Hotels, die wir je besucht haben. Aussergewöhnlicher Service von einem ausgesprochen freundlichen, immer hilfsbereiten Personal! Die Zimmer sind modern, qualitativ hochstehend und mit viel Geschmack eingerichtet. Die Sauberkeit ist einzigartig! Das Frühstück ist sehr vielfältig und gesund. Die Lage und das Ambiente des Hotels sind nicht zu übertreffen! Wärmstens zu empfehlen!

Negativ:: Nichts

Positiv:: Nothing really ad I felt put off by hidden deception

Negativ:: Honest service as in telling me some toiletries were for sale at 189 euros which we unsuspecting used and got slammed innocently

Positiv:: Absolutely beautiful Renaissance building and impressive garden. Quiet in a city. Peace heaven. Very helpful, friendly, enthusiastic staff.

Positiv:: Einfach alles vom ersten bis zum letzten Augenblick.

Positiv:: The Four Seasons in Florence has the most professional hotel team. The staff to guests ratio seems very high, which leads to a very well run hotel. This is one of our favourite hotels in the world. It’s in a great location, although it’s a large property it has the feeling of a well run boutique hotel. This is an exceptional hotel

Positiv:: Service Thoughtful, helpful always with a smile, here you are treated has a person

Negativ:: Nothing

Positiv:: It is one of the most beautiful hotels I ever stayed in...garden is stunning.

Negativ:: Nothing

Positiv:: Helpful staff. Beautiful interior. Best cocktails on the city in lobby bar .

Negativ:: More options for breakfast

Positiv:: Everything.

Positiv:: This is probably one of the best hotels we’ve stayed. The property and grounds are impeccable. The service is excellent and not over attentive to be intrusive. We enjoyed the short walk into central Firenze (to work off the lovely cuisine).

Negativ:: Very trivially, they didn’t clear the room service tray when doing the turn down service.

Positiv:: didn't have it

Negativ:: N/A

Positiv:: Incredible experience all round.

Positiv:: Dieses Hotel ist das schönste und best geführte Haus, das ich in Europa kenne und ich bin viel in 5* Hotels unterwegs. Da kann man auf allen Stufen nur herzlich gratulieren .....

Negativ:: Nichts .... aber auch gar nichts!

Positiv:: Das Personal und die Ausstattung ließ nichts zu wünschen übrig

Negativ:: Nichts. Alles, was man braucht, bieten sie an

Positiv:: Die Villa Cora ist ein kleines Juwel, nur wenige Autominuten von der Innenstadt entfernt (mit kostenlosem Shuttle in die Innenstadt). Ausstattung der Räumlichkeiten ist einfach nur als wunderschön zu bezeichnen. Das Frühstück ist super, der Service sehr aufmerksam. Ebenso ist das Restaurant im Haus sehr zu empfehlen.

Negativ:: Nichts

Positiv:: Breakfast at 35Euros was good but....

Positiv:: Traumhaft schönes Hotel. Super freundliches Personal.

Negativ:: Das Badezimmer war für eine Suite etwas klein. Nur ein Waschtisch, keine Badewanne.

Positiv:: An incredible place to stay. Staff were amazing.

Positiv:: A dreamland with lovely staff.

Negativ:: The cost of water and beer = very expensive

Positiv:: A very luxurious high standard place to stay in Florence!! Staff were very professional and friendly not to mention also extremely nice and attentive to everyone. Will definitely stay with these guys again no need to think twice about that

Negativ:: Nothing everything and everyone were perfect

Positiv:: Staff was very professional and super friendly. Room was great with top notch services, wellness is also excellent.

Positiv:: Phenomenally kind and helpful, architecture, decor and gardens ! Not sure I felt better elsewhere ...

Positiv:: Such a beautiful hotel and so family friendly too

Positiv:: Meine Frau und ich waren jetzt zum 4. Mal in der Villa Cora. !!! Wir feiern in Florenz unseren Hochzeitstag und gönnen uns dann immer 1 Nacht in der Villa Cora. Die Lage des Hotels liegt oberhalb von Florenz und bietet von der Dachterrasse des Hotels einen magischen Blick über die Stadt.

Negativ:: Mir fällt leider nichts ein !!!

Positiv:: Everything, from start to finish this place was perfection. The marble bathrooms were a standout

Negativ:: Absolutely nothing. It’s heaven on earth

Positiv:: Dreamy location.. quiet, beautiful, studied in detail.

Negativ:: Absolutely nothing. Everything was perfect

Positiv:: The staff is amazing and very caring. From Leonardo who created us as we walked into this charming 12 room hotel to Thomas who took care of us during breakfast, to the concierge who took care of our travel needs. The hotel rooms are charming, spacious, and have good sized bathroom and kitchenette which was great.

Negativ:: Only two things stopped me from giving this place a 5 star rating: 1. The hotel at night has a oder in the rooms. They try to mask it with the glade / vapor sprays on the floor but it does not do the trick and can smell like a wet clothes. 2. My pet pieve, no iron and on the weekends no other option to iron. It is an Italian law supposedly but I stay at a Westin and Hilton in Italy which both provided me with an iron and ironing board

Positiv:: Close everything

Negativ:: Nothing

Positiv:: Staff, breakfast, location were all perfect. Very kind and friendly staff. The best hotel to stay in Florence.

Positiv:: Staff was exceptional, kind and helpful. Location was perfect. The staff could not have been better! Really enjoyed my stay..

Negativ:: The room could have been a bit cleaner,

Positiv:: There is nothing not to like about this hotel. It’s quite simply beautiful with great attention to detail and very high level of decor. Beds comfortable, bathrooms elegant and very functional, breakfast wonderful, staff fantastic. This hotel is worth every penny.

Negativ:: No criticism at all. Hotel is fabulous!

Positiv:: Staff were very friendly and attentive

Positiv:: Fantastic location. Wonderful staff who made our stay perfect.

Positiv:: staff were exceptional; rooms beautiful and of a nice size

Negativ:: could not have been better

Positiv:: This hotel is situated perfectly in the centre of the city. I can walk for hours and always be just a short walk away from home . With only 14 rooms it is A true luxury boutique hotel. We enjoyed all of the great advice from all of the staff members and it truly enhanced our visit

Positiv:: The location, facilities and service were excellent!

Positiv:: Excellent people staff and food Beyond expectation

Negativ:: I loved everything :)

Positiv:: Quiet, central with friendly staff

Negativ:: Nothing

Positiv:: Swanky hotel and restaurant in an excellent location. Staff extremely accommodating professional. Highly recommend.

Negativ:: There wasn’t anything I disliked.

Positiv:: Es war alles wunderbar, besonders die Mitarbeiter haben zu dem schönen Urlaub beigetragen!

Positiv:: Exceptional property, location and staff!

Negativ:: nothing

Positiv:: Staff's etiquette, politeness, and efficiency. Tasty, high-quality breakfast. Stylish decor. Seamless service. Great location with 15 minutes walk to almost everywhere in the city center.

Negativ:: Nope.

Positiv:: Everything. Room, location, cleanliness, comfort and the services which is beyond our expectations.

Negativ:: Nothing

Positiv:: Hotel with barely any facilities, a splendid music/tea room but that is way overpriced.

Negativ:: Air-conditioning was mediocre, very poor value for money.

Positiv:: Super Lage! Ein Hotel in der Altstadt mit Geschichte. Sehr freundliches und kompetentes Personal. Hervorragendes Abendessen. Absolut empfehlenswert.

Positiv:: A very nice hotel! The room is clean and the employees were very helpful! Strongly recommend!

Positiv:: Staying at the Baglioni Relais Santa Croce was like staying at luxurious museum in that the building is rich in history and every comfort is available!! The staff is amazing, it was my first trip to Florence and I felt the location was perfect, quiet street with easy access to everything. In the inner courtyard of the hotel has a three star Michelin restaurant with a beautiful atmosphere ( reservation recommended it was booked during our stay )

Negativ:: Nothing!!!

Positiv:: Up class property from the 1600. well maintained to the finest details.. Staff with a genuine care of clients beside of their smiles and caring body language..

Negativ:: NA

Positiv:: The ambiance, decoration, friendly staffs, the restaurant, location.

Negativ:: Nothing

Positiv:: Die Lage, Qualität, Service, Zimmer

Positiv:: The location is great, very convenient and close to the train station.

Negativ:: The bathroom looks fancy but not convenient to use. Water splashed from sink easily when washing hands. The shower space is fine but no place to place towels either on hangers or on towel shelves.

Positiv:: We has a small cute terrace

Negativ:: The room was very very small

Positiv:: Excellent hotel in a great location. Staff was great as well as amenities.

Positiv:: This hotel is in a great location. We loved the styling of the hotel, the attention to detail and cleanliness. We had a lovely room on the first floor over looking the square, which you could not hear at all. The room was very comfortable, with a powerful shower, which is a must for us, and all the usual things you’d expect from a hotel at this price point. We enjoyed the large buffet breakfast and drinks on the square. The staff were all very friendly and helpful. We had an excellent stay and would definitely consider staying here again, or their other affiliated hotel which looks great and may well be our next trip!

Negativ:: We chose the hotel for the roof top terrace pool and bar which have fantastic views of the city but is a great deal smaller than we expected. We ordered 2 cocktails which were terrible, tasteless and weak but priced for a high end bar. We didn’t bother with the terrace again, which was disappointing.

Negativ:: room and bathroom space to0 small compare to the price we paid to other hotels nearby

Positiv:: -Location is amazingly convenient and feels good -Rooftop pool area is a lovely spot for sunset drinks and views anytime -Décor of hotel is lovely -Cleaning standards excellent - reception staff very pleasant

Negativ:: Hotel has a huge opportunity with its food offering, currently its obscure and disappointing, hence hardly any customers eating at the hotel! This is a shame since the hotel is so lovely to be in, but the restaurants are pretty useless. The breakfast is just awful, so many suggestions to improve and the restaurant could be amazing with the right menu. Personally I feel they should open a Nobu Japanese as we all get sick of Italian every meal but there’s nothing else good in Florence! However even the Italian food isn’t good at this hotel. The rooftop cafe is a stunning location but empty because the food isn’t great and it’s only for guests. The staff have an easy life without much work to do as it’s not busy at all. If this was my hotel I’d make it the best ever place to go and it would be fully booked

Positiv:: Divine food at the restaurant. The staff were fantastic, and the hotel was beautifully decorated.

Negativ:: It was expensive.

Positiv:: This property shares many similarities with lots of the 5* ones in Florence. The rooftop pool is a v welcome touch with the added bonus of poolside towels, slippers and robes provided. Excellent air con, room service and bar/waiter service. Travelled with teens, they all loved it. Highly recommended.

Positiv:: The hotel was perfectly located in the central city and with a beautiful park in front of it. Truly so peaceful yet in the center city which is hard to find. Staff and hotel were perfect. So nice. So clean and friendly. Special shoutout to Paolo who was the best concierge I’ve ever had and went way above and beyond with all our needs and questions. I highly recommend this stay for a romantic hotel getaway with your other half. So happy we chose this hotel!

Negativ:: Nothing at all. Truly a five star experience.

Positiv:: Location is so perfect, I only realized this after 2 days of walking around as I was worried it wasn’t as good as the Savoy where I stayed last time. But this was better I think. And the decor is gorgeous in the common areas. The rooftop bar is lovely

Negativ:: The coffee is the only thing I can say was not good. I was charged 12 euros for a room service cappuccino and it was so horrible I couldn’t drink it. Many good coffee places nearby though but they need to fix their coffee problem!

Positiv:: Die Zimmer sind schön und bequem, ebenso das Hotel. Die Lage ist gut.

Negativ:: Keine freie Liegestühle am Pool. Das Personal hat es auch nicht interessiert. Für einen cityhotel bei dem man den Pool nicht nützen kann, war es überteuert.

Positiv:: Top Lage direkt neben St.Maria d. Croce

Negativ:: Preise deutlich nach oben angepasst seit unserem letzten Besuch vor 3 Jahren Vor allem am Pool

Positiv:: The property is located a short walk from the town centre and has sweeping views across the city and Tuscan landscape. The room was spacious and comfortable with a generous veranda. Staff were very helpful and the overall vibe pleasant and welcoming.

Negativ:: The rooftop pool is shallow. Good for getting wet and cool. Not ideal for a swim. It’s also a little small so it gets crowded. But you can sip drinks and gaze over the city and landscape while cooling off. It’d be great if there were a few umbrellas on the roof top bar as summer sun can be punishing.

Positiv:: Love the location and interior decor of this hotel! Very friendly staff, clean, and buffet breakfast was excellent with lots of options! Bed was comfortable!

Negativ:: When it rained very hard in Florence, we noticed the water leaked through the window and we had to put a towel by the window! Also did not have conditioner.

Positiv:: Great location and the roof top pool area was terrific

Negativ:: Room was a bit small and the bed was poor quality.

Positiv:: The roof terrace is simply fabulous. Staff are superb. The hotel is amazing and we will definitely coming back.

Positiv:: Everything and especialy the rooftop with the pool. The view is magnificent.

Negativ:: Nothing

Positiv:: Computer and printers available for hotel guests free of charge. The hotel staff were aware that we would be checking out at 5am and they had large boxed breakfasts ready for us.

Positiv:: Sehr nettes Personal. Barkeeper Tommaso ist super!!!! Einzigartige Dachterasse mit allergenailstem Blick, unglaublich!!!

Positiv:: All in all stunning hotel, great location, staff and especially the waiters and barkeepers are very friendly and supportive. Bathrooms are quite spacious. Breakfast is great with good quality food. Pool is amazing and gives you space to relax and rest with a stunning view over the city and Arno

Negativ:: I did not like the a la carte food as much as the standard food in the city. The food should either cost less or needs to step up the level a bit to be matching Florence’s food experience - it is not bad but it’s not perfect (a lot of restaurants around are exceptional though)

Positiv:: Amazing hotel, best location, everything you need for a stay in florence.

Negativ:: There is a pool, but not big enough or deep enough to swim

Positiv:: Breakfast was excellent. Buffet style. Plenty of variety. Excellent location. Fantastic view from the roof terrace

Negativ:: Little expensive for what it is

Positiv:: Top Concierge - großartige Restaurant Empfehlungen & Buchungen direkt durchgeführt. Der Bell Boy / Kofferträger war top. Der Rooftop Pool mit Bar ist einzigartig. Ein Aperitif zum Sunset ist sehr zu empfehlen - unbedingt einen Tisch reservieren.

Negativ:: Empfang Rezeption - wenig professionell.

Positiv:: Amazing hotel and staffs and facilities and a breathtaking rooftop view on Florence. Highly recommended !

Negativ:: nothing

Positiv:: Service

Negativ:: Nichts

Positiv:: Alles,

Negativ:: Nichts

Positiv:: Location and staff

Negativ:: Was difficult a bit to get into there

Positiv:: The ceiling had a Fresca painted on it very impressive

Positiv:: The location was perfect and the staff was extremely helpful and friendly.

Positiv:: The Junior Suite was awesome. Very large. Very high vaulted "damier" ceiling and tall windows with double-double pane windows. Super comfortable bed. Fantastic bathroom. A bit more pricey however worth every penny. Also highly recommend the pool complex, situated 10' from the hotel on a hill (multiple pools, Oliver trees, grass and wood flooring). Hotel has a free shuttle. Breakfast was great as well. And of course perfect location. We took all our dinners in fabulous restaurants less than 10' walking distance (as well as all main Florence museums and churches). Highly recommend this property.

Negativ:: The Spa is underground, dark and had several small rooms (no front desk, no locker, no towel). My wife and I didnt find it attractive so we didnt use it.

Positiv:: Location location location. So convenient and close to all attractions and shopping district, yet on a quiet street.

Negativ:: Nothing.

Positiv:: sehr empfehlenswertes Hotel in bester Lage.

Positiv:: nice place and nice hotel

Positiv:: We had booked in for one night for our honeymoon and from arrival, everything about this hotel was amazing. The valet car parking saved us having to negotiate the streets of Florence to find a car park. The greeting from the manager and his colleagues was so welcoming and we felt very comfortable immediately. Check in was seamless and everything was explained to us in detail. The location for exploring the city was outstanding, with a few attractions only minutes walk away. We had opted for a junior suite that came with its own mobile smart phone for use out and about to save our data. Also included was a shuttle service to the nearby pools up in the hillside- only 15 minutes away, we can highly recommend booking a time slot and taking a few hours out of the hustle and bustle of the city. Flip flops and towels included! We didnt get a chance to use the onsite spa facilities, but they looked very good and the treatments at a reasonable price. The room itself was spectacular- clean, cool and very luxurious with one of the most comfortable beds ever. It was quiet and felt a world away from the busy streets. We decided to take breakfast in our room the next morning to make the most of it! We had cocktails in the bar in the evening that were very well made and delicious- the lovely bar tender, Don, was very friendly and chatty, despite my Italian not being great! We had a wonderful time and will definitely be returning soon, as one night was not enough!

Positiv:: Central, staff

Negativ:: The smell on the ground floor. For sure difficult to fix, but impossible to be transparent to our stay.

Positiv:: The hotel has the perfect balance between boutique elegance and style while being run with the precision of military operation. From the manager, Paul, to Yanni and all of the staff at Firenze Number 9 they made the stay what it was. They were always attentive, knowledgeable and genuinely cared. The rooms were beautiful, clean and tended to daily. I particularly recommend their fabulous cocktails made as well as anywhere I have been. We are sad to leave but will certainly be back.

Positiv:: Fabulously located, small boutique hotel, with everything you could need. The reception staff could not be more helpful

Positiv:: Sehr freundliches Personal Super Frühstück Top Lage

Negativ:: Bei den Zimmerpreisen wäre es angemessen, wenn die Wellness nicht noch Aufpreis kostet.

Positiv:: The hotel is amazing situated overlooking the river. Italian style and charm simply at its best. The staff are amazing here you literally do not have to do anything. Nothing is any trouble at all. The service is world class. Special mention for Antonio the Restaurant manager who was exceptional.

Negativ:: It was Very difficult to actually want to go home!!!!

Positiv:: Wunsersxhöne Suite

Positiv:: Fantastic location, amazing staff who couldn't have done more to be helpful.

Negativ:: Nothing really

Positiv:: Wunderschöne Aussicht aus dem Zimmer. Perfekter Service.

Negativ:: Das Frühstück auf dem Zimmer wurde zusätzlich mit vollem Preis berechnet, also quasi doppelt. Der Pool ist wenig einladend. Das Restaurant ist überteuert und nicht sehr innovativ.

Positiv:: Hotel ambiance, staff and food.

Positiv:: A beautifully peaceful property out of the way of the hustle and bustle of Florence. The staff were amazing and took time to chat about our day, help with tours and ideas for dinner and generally all so kind. They all clearly like working at La Massa as it felt as though we were visiting friends. My son left his beloved Teddy at the hotel and cried himself to sleep, the staff were so happy to help and found the rouge stuffed toy. Food was good also.

Positiv:: The attention to detail was lovely

Negativ:: -

Positiv:: Reception staff, bar staff, restaurant staff all super friendly and super helpful. Had a wonderful stay

Positiv:: The quality of staff

Negativ:: The poor facilities especially the outdoor pool

Positiv:: If your priority is a Negroni made just right in an elegant setting, look no further! Beautiful location away from the bustle of Firenze with convenient 10min shuttle access. Cuisine is straightforward and taste is on point. A joy to see restaurant staff working in a team like a happy well oiled machine. Clean, well maintained and manicured property with large grounds. Hotel is not “fresh” but has true patina which is rare. Great roomy covered parking for the driver concerned with their car. Service throughout is impeccable and a reasonable price point gives a feeling of great value.

Positiv:: The villa was truely stunning

Negativ:: Absolutely nothing was not too like.

Positiv:: Everything',

Negativ:: Nothing,

Positiv:: We wanted to feel like we were in Europe. Your hotel had that feel and was beautifully decorated, well appointed and spotless!

Negativ:: N/a

Positiv:: The room was large, clean and comfortable, delicious breakfast buffet and a lovely, peaceful garden off the back of the property all combined to make it a great stay.

Positiv:: Great to have a pool and garden in Florence -great breakfast.

Positiv:: Stilvoll, charmantes Boutique-Hotel in perfekter Lage, um alles Relevante in Florenz als Tourist zu erreichen. Ein umfangreiches, leckeres Frühstücksbüffet. Sehr freundliches und zuvorkommendes Personal. Wir waren 5 Tage im Palazzo Gastri und haben uns sehr wohl gefühlt:).

Negativ:: Einzig die definitiv viel zu wenigen bequemen Liegen am Pool empfand ich nachteilig und nicht nachvollziehbar, warum nur 4 Liegen am Pool verfügbar waren und sonst nur Stühle und Lounge-Möbel.

Positiv:: Nice location, clean and modern. Courtyard area was very pleasant. Staff was also really great. I would recommend it.

Negativ:: Nothing

Positiv:: Sauberkeit, Freundlichkeit und Kompetenz des Personals, sehr schöner ruhiger Garten mitten in der Stadt mit mediterranem Flair. Zentrale Lage, guter Ausgangspunkt für diverse Aktivitäten und Exkursionen.

Negativ:: Das Standard-DZ war sehr klein. Man musste teilweise aus dem Koffer leben. Die gewünschte Temperatur der Klimaanlage liess sich nicht einstellen.

Positiv:: Rooms very modern clean on 1st floor had walk out and cute patio area. Pool and terrace area very inclusive. Several seating options to relax and unwind. Breakfast and Tea time really nice. Staff helpful and friendly. Highly recommend

Positiv:: Breakfast was good, don't remember the price but might order off menu next time.

Negativ:: Waitress at dinner was very slow Front desk Staff was amazing as was housekeeping.

Positiv:: Great staff, clean, excellent bed quality and excellent location

Positiv:: The breakfast on the terrace was a beautiful way to start the day. Hotel was situated slightly away from the main tourist hub but near enough to walk to everything. Facilities lovely and an added bonus was the pool and sundeck.

Positiv:: Der wunderschöne Garten

Positiv:: Emma on reception was amazing! So friendly, helpful and full of personality, the perfect host. The hotel was a luxurious sanctuary, couldn’t have asked for a better stay.

Positiv:: Hotel location and staff excellent, very good breakfast.

Positiv:: Fantastic location. Close to absolutely everything

Negativ:: Breakfast room a little dowdy

Positiv:: location

Negativ:: room size

Positiv:: Service Personal Bequemes Bett Gutes Frühstück Gute Bar Allerbeste Lage Guter parkservice

Negativ:: Das Hotel hat seine besten Zeiten hinter sich. Badezimmer dürften mal renoviert werden

Positiv:: The location is great, rooms clean. Breakfast was very good also

Negativ:: Parking, 40 euros x night!!! Super expensive

Positiv:: Stunning facility with superior service

Positiv:: Great location and classic decoration.

Positiv:: The hotel staff, from bartenders to front desk to maids and everyone else we came in contact with were the best. The hotel is beautiful and the location also can’t be beat.

Negativ:: Nothing. This place is fantastic!

Positiv:: Location, professional and courteous staff, clean

Positiv:: We stayed at the Bernini hotel, so very well located. Two blocks from Ufizzi, three from a Ponte Vecchio. Lovely staff with old world charm

Positiv:: Breakfast was great... lots to choose from.. the Staff was very helpful and friendly and the rooms were always kept well.

Positiv:: Nettes Personal Saubere, schöne Zimmer Top Lage Gutes Frühstücksbüffet Kommen gerne wieder!

Positiv:: Ich habe viel Luxushotel erlebt, aber in diesem Hotel fand ich sie sehr hilfreich. Die zweite Nacht für mich im Hotel hatte ich einen Notfall, in dem mein Sohn mit Essen chockte, rief ich an der Rezeption an und sie waren an meiner Tür und halfen mir wie ein Familienmitglied, das ich schätze. Und empfehle es allen meinen Freunden.

Positiv:: Everything. Rooms, bar and above all, the staff.

Negativ:: My kids dolce and gabbana tshirt disappeared in the hotel

Positiv:: This hotel is absolute class. Apart from a disappointing room view even though we got an upgrade everything else was pretty perfect. Breakfast was top notch.The staff were wonderful from Julia at the front desk to Yuri and his colleagues at concierge.

Negativ:: Room windows faced a side street building wall instead of the city. Although we received an upgrade from a deluxe room to a junior suite we would've still preferred our deluxe room with a proper city view.

Positiv:: The staff was fantastic and very helpful. The full breakfast was very nice as well. I learned how to saber off the top of a Champagne bottle. A new party trick for me.

Negativ:: The rooms were only okay not a very good value for the money. I would have liked a much better bathroom and a little more attention to detail would have been nice as well.

Positiv:: Entire staff was fantastic! They were helpful, personable, and very knowledgeable! Hotel is lovely with a great location! Room was very comfortable...we had an amazing time there!

Positiv:: Excellent location besides the River Arno. Great ambience. Very efficient and hospitable butler service. Great food. The decor of the Room was par excellence with paintings poster bed and great views of the river and the Church from the balcony.

Positiv:: Lovely high quality Hotel as expected from a St Regis. Staff fall over backwards to help and nothing is a problem. Restaurant ambiance was nice and the food was excellent. Restaurant staff were superb. The room was comfortable although the bathroom was a little tight

Negativ:: The dress standard in the restaurant was poor with Americans wearing baseball caps, training shoes, running shorts and T shirts during dinner. Not acceptable for a 1* restaurant. It certainly wouldn’t be allowed in any other Michelin stared restaurants I’ve been to.

Positiv:: Excellent location & views. We enjoyed the complimentary Champagne ritual. Staff were courteous and helpful.

Negativ:: -

Positiv:: Great Staff , Very helpful

Negativ:: Nothing

Positiv:: Sehr netter Empfang bei der Ankunft, sehr hilfsbereites, gutes Concierge Team, gute Frühstücksauswahl, sehr saubere Zimmer, gute Matratzen, dem Allergikerwunsch wurde entsprochen, toller Butlerservice, schöne Bar, zentrale Lage, grundsätzlich ist das Personal insgesamt immer ansprechbar und sehr bemüht alle Wünsche zu erfüllen, unser Sohn 11 wurde mit Halloweendetails verwöhnt und wurde ebenfalls sehr nett behandelt, man ist definitiv auf Kinder eingestellt

Negativ:: Zimmer Fenster öffnen nicht möglich, aufgrund von Mücken und Strassenlärm (Zimmer 1.Stock) Bar und Restaurant sind quasi eins, nur durch „Organzavorhänge“ getrennte Sitzgelegenheiten.

Positiv:: Location,view

Negativ:: Bathroom

Positiv:: Very easily accessible with a big car, good private parking, polite staff. We had reserved 2 different rooms and they upgraded us in order to be next to each other (that's without asking them) which was very kind and thoughtful. We were offered a complimentary glass of prosecco and snacks before dinner. The mosquitoes alert at the windows was a very good idea.

Positiv:: Breakfast was excellent. Julian the waitress was fantastic and kudos to the chef for an amazing breakfast. Everything was delicious.

Negativ:: Conform, helpful staff and very pleasant atmosphere.

Positiv:: Staff is amazing and very helpful

Negativ:: Location a bit far from city centre

Positiv:: Very friendly and helpful staff.

Negativ:: We had to pay extra for hotel parking.

Positiv:: Very clean and nice ambiance, comfortable location easy to get to by car loved being able to park in private courtyard. Such helpful and friendly staff- included free mini bar which was a super nice touch. Loved the breakfast buffet and overall style. Looking forward to coming back when the spa opens!

Positiv:: Bereits zum zweiten Mal übernachten wir in diesem Hotel und wir wurden erneut nicht enttäuscht. Das Personal ist sehr freundlich und überaus zuvorkommend. Das Hotel samt Zimmer wunderschön und sauber. Das Frühstück einmalig. Man fühlt sich wirklich sehr wohl hier. Vielen herzlichen Dank für das Upgrade, worüber wir uns sehr gefreut haben. Für uns die einzige Adresse in Florenz um zu übernachten.

Negativ:: Entfernung zum Zentrum doch etwas weit -25 Min zu Fuß

Positiv:: Unglaublicher Service. Das Frühstück zu dem man sich etwas zusätzlich von der Karte aussuchen könnte, war jeden Tag hervorragend .

Positiv:: Lovely hotel, very high standard of finish. Just lovely

Negativ:: Shower head was a little dirty, needed unblocking. Breakfast orange juice should be freshly squeezed

Positiv:: Amir at breakfast was exceptional, very good service. The lady who checked us in gave us some excellent tips about Florence. The car park was an excellent facility. The bar was good. Hotel room was stunning and the bathroom was excellent and had everything we needed.

Negativ:: The wifi was slow at times, some signage for the car park or the buttons for the car park would be useful as we didn't see it when we went past.

Positiv:: The room was totally as described and was very quiet and clean. The fruit and bottle of Spumante was a lovely gesture.

Negativ:: I would have liked an iron in my room as I did not want to pay 8 euros for one T shirt to be ironed by the hotel service. As drinks are not allowed to be brought into the hotel more cold water could have been provided for guests.

Positiv:: Tolle Ausstattung, alles neu und sauber. Ausgezeichnetes Frühstück und gut bestückte Bar (abends). Außerordentlich freundliches und hilfsbereites Personal. Anmutung eines überdurchschnittlichen 5-Sterne-Hotels. Die Lage ist ein guter Kompromiss aus Erreichbarkeit mit dem Auto, Zentrumsnähe und Ruhelage. Der Verkehr störte überhaupt nicht, der Fußweg zum Duomo usw. ist absolut OK.

Negativ:: Die E-Auto-Lademöglichkeit ist ausbaufähig, habe aber Verständnis dafür, dass das aktuell keine große Rolle spielt.

Positiv:: Perfect location. Beautiful rooms and very friendly staff.

Positiv:: Best five-star hotel as a location by far exceptional location Very good food wonderful staff

Negativ:: The rooms need serious renovations No swimming pool

Positiv:: The housekeeping team was super attendant and helpful. The location is great and very central.

Negativ:: The concierge could put a little more effort to assist with reservations.

Positiv:: Exceptional service always from the hotel group (Rocco forte). Warm and welcoming staff from the reception to housekeeping!

Negativ:: The room service menu and concierge could be updated

Positiv:: The staff especially Victorious were absolutely charming!

Negativ:: The pillows!

Positiv:: Excellent hotel ,location and service were super.Beautiful hotel and would highly recommend.Lived the unpacking service.

Negativ:: Breakfast was charged extra

Positiv:: Alles

Negativ:: Kein Business center

Positiv:: The location is amazing , right in the heart of the Centre , the square and shopping The staff are so friendly And the hotel is amazing Highly recommended

Positiv:: Amazing rooms,,,,great decor. Stunning breakfast and BEST location!!!! Best staff and manager on duty 24/7!!!!! They couldn't do enough for us!!!! Can't wait to return !!!!!!!

Negativ:: Lived up to expectation...and more!!!! loved everything...faultless!!!!

Positiv:: Location Service

Positiv:: Eigentlich alles....

Negativ:: Kaffemaschine auf dem Zimmer wäre toll gewesen.

Positiv:: Super freundliches Personal, wunderschöne Zimmer!! Sehr gute Lage!!

Negativ:: Kein Pool oder Spa, sehr teuer aber hat sich gelohnt!!!

Positiv:: Wir waren während unserer Reise nach Italien in drei Hotels und das war unser Favorit. Sehr zentral gelegen, nur einen kurzen Fußweg von allen Museen usw. Das Personal ist außerordentlich hilfreich und freundlich. Das Zimmer war wunderschön, das Frühstück das Beste, das wir seit langer Zeit erlebt haben. Wir würden auf jeden Fall wieder hier übernachten, wenn wir nach Florenz zurückkehren.

Negativ:: Ein bisschen kalt, auch wenn es in den 90er Jahren draußen war. Die Klimaanlage musste ausgeschaltet werden. Das tat den Trick.

Positiv:: Very well restored and updated hotel.

Positiv:: The bed was very comfortable, the room a perfect temperature and it was very quiet. All the staff were very accommodating booking us restaurants, museum tickets etc. They also allowed us to store baggage on our return to Florence for a day. Excellent breakfast too.

Positiv:: A very comfortable hotel and great location

Positiv:: Excellent Hotel, with excellent staff and services

Positiv:: Good breakfast - spacious modern bathroom - good beds and bedding - good access to everything - lovely staff - great aircon

Positiv:: Junior suite totally stunning! Modern, spacious,best shower ever! Perfect! Location also very good

Negativ:: I liked everything.if we go back to Florence we Definitely are goingback

Positiv:: die lage und der service

Positiv:: Every thing else

Negativ:: I have to wait for 30 m. Every time to get my car. Breakfast was poor

Positiv:: Great Location

Negativ:: missing amenities like swimming pool

Positiv:: Tolle, saubere und liebevoll eingerichtete Zimmer. Alle Mitarbeiter sehr freundlich und zuvorkommend

Negativ:: Parkhaus gegenüber, gebührenpflichtig 30€/Nacht

Positiv:: Magnificent hotel !!!! Unbeatable location!!! Great service ! we will return without a doubt.

Negativ:: Nothing

Positiv:: Location. Friendly And Helpful Staff. Great (if a bit expensive) Restaurant. Valet Parking. Impressive building. Excellent Breakfast selection.

Positiv:: Die Lage ist perfekt. 10-15 Minuten zu Fuß von allem, aber ruhige Lage. Service wie man ihn nicht mehr findet. Das Geld wert.

Positiv:: Personal und Lage

Negativ:: Frühstücksbuffet und einige Zimmer sehr laut

Positiv:: Alles Perfekt, sehr zu empfehlen

Positiv:: The rooms are spacious with all the amenities needed. Staff are helpful and professional. They offered excellent restaurant recommendations.

Negativ:: Nothing

Positiv:: Friendly staff, nice location, very clean rooms

Negativ:: A bit pricey.

Positiv:: The most beautiful and tasteful refurb I have ever seen in a hotel. The welcome macrons were delicious and my junior suite was a fairytale! The mattress was divine and the winter garden downstairs was lovey!

Positiv:: Very good location. Spacious and clean room. Beautiful atmosphere. Professional staff.

Negativ:: Internet connection was almost impossible. The flush of the toilet did not function effectively (in a deluxe room). These were rather frustrating. The staff could be friendlier.

Positiv:: Carlo the concierge was excellent!!

Negativ:: Nothing

Positiv:: Das Hotel hat eine hervorragende Lage. Das Personal ist höchst qualifiziert und hat alle unsere Bitten erfüllt. Die Umbau-Arbeiten haben in keiner Weise gestört.

Negativ:: Wir schätzen es, unser abendliches Diner eher früh einzunehmen. (Nur) Deshalb waren die Restaurant-Öffnungszeiten für uns nicht günstig.

Positiv:: The staff was unbelievably kind and service top notch. They were very responsive and accommodating throughout our stay. The hotel decor is beautiful- transports you to the Renaissance era!

Negativ:: The bathroom shower was very tricky to get in and out of. Very easy to slip getting out. Also, the water pressure wasn’t great.

Positiv:: Beautiful and professional staff

Negativ:: Every things

Positiv:: Beautiful hotel in a great location. Service was excellent.

Negativ:: Nothing

Positiv:: Beautiful hotel in good location

Negativ:: Nothing

Positiv:: Sehr gute Lage im Zentrum. Gepflegte wertige Einrichtung

Negativ:: Baustellenlärm , Personen-/Strassenlärm bei nicht optimal verglasten Fenstern, daher sehr laut. Könnte man besser machen. Im Bad keine Ablagen. Fehlende Duschabtrennung.