Vila Gale Fortaleza

Das Essen

Das Hotel benötigt mehr Personal. Der Service ist langsam, und die Leute sind nicht gut ausgebildet, um die Dinge weder schneller noch einfacher zu machen.

All very confusing from the start. Didn't have the correct details for a family of 5 on their system. Didn't have the details of payment already made. We had to wait over 2 hours to get the rooms ready.

The staff is friendly.

old property, not very clean need to refresh the furniture in general.

At checkin we had to wait according to the strict rules till 3 o'clock. It felt a bit dump since there are so many rooms and we were off season. After payment at checkin in cash with tax we were tagged with a plastic round the hand, at checkout we were asked another payment for tourist tax. We bravely did pay again, even though we have had paid those 6 Reaís already. Internet did not work at the room, each time we wanted, we had to go to the lobby. Just next door there are private apartments where you can check in much easier, have very good internet at the bigger apartment and don't get tagged with plastic strips around your arm. It is better and only half the price.

At checkin we had to wait according to the strict rules till 3 o'clock. It felt a bit dump since there are so many rooms and we were off season. After payment at checkin in cash with tax we were tagged with a plastic round the hand, at checkout we were asked another payment for tourist tax. We bravely did pay again, even though we have had paid those 6 Reaís already. Internet did not work at the room, each time we wanted, we had to go to the lobby. Just next door there are private apartments where you can check in much easier, have very good internet at the bigger apartment and don't get tagged with plastic strips around your arm. It is better and only half the price.

The beach in front of hotel. The breakfeast and the pool.

The reception staff.

Comfortable bed

Slow check in Slow valet parking Old and tired rooms with poorly maintained furniture