AnmietungNegativ: musste 2 Stunden warten, weil so viele Touristen am Schalter warteten. Es waren nur 2 Arbeiter anwesend.
customer service in italy doesnt exist! Im italian and just hate itPositiv: car was just okay, more expensive than anywhere else i rented in italy... Negativ: waited 15-20min while no one was at the counter and the person went on a cigarette break! typical italian thing to do!
Ok but...Positiv: Costumer service was great. Car was nice and riding smoothNegativ: Wait too long to get the car from the desk, there was only 1 guy and at least 10 ppl waiting for the cars.
They store the car seat for the babies outside and since it rained they were all wet
slow serviceNegativ: Had to wait 20 minutes at the counter before getting the car
Wasn't charged the rate quoted Positiv: Nothing. Worst car rental experience to date unfortunatelyNegativ: Was charged close to 400 euro even though my quote was for 275 usd. People at the pickup spoke limited English and refused to answer questions when asked about the price. Added GPS even though I asked to have it removed. Waited an hour just to rent the car and there were a ton of people also boiling and yelling making the situation quite chaotic
langsam ServiceNegativ: Wir mussten 20 Minuten warten bevor wir das Auto am Schalter
Price quoted was NOT the price charged Positiv: Smooth drive in a clean & fuel friendly vehicle. Plenty of space. Negativ: The car that I was given wasn't in the same car class as what was reserved, so I paid a great deal more for a car I did not ask for.