Mietwagen in Dubai

Don't choose a pick up time!!

Negativ: these people are scam artists they want you to pick up a pick up time so that they could charge you without giving you a car! Well played AVIS well played!!

Very bad

Positiv: I selected a Toyota Yaris, through your website i was surprised they told " we dont have this type of car " and offered me so-called ( upgrade) A Ford Figo, claiming it's bigger and upgrade, therefore changed me extra AED 208, i was squeezed by time, believed them i figured out its even smaller than Yaris, generally was a bad experience throughout your website as well as the AVIS.

Run down car

Positiv: The gentleman checking me in was very nice.

Negativ: The car had bird poop all over the car which could not be removed. It looked disgusting. The car had absolutely no power. I assume a service would have helped. The tires were flat

Positiv: Car was nice

Negativ: We are gonna end up paying for a pre-existing scratch

Confusing - overpriced (exchange rate) - wrong add

Positiv: Quoted price Easy to preform booking with kayak Avia employee (work in finance department - shaikh Zaid streets near financial center metro station) met us outside the office and he was amazing, helpfully, try his best to find solution for our problem, and he succeed.

Negativ: First of all i have another booking (conformation number 09826246US3) when we arrived airport, employee act in unprofessional way and add extra price (70 AED) to let me use my friend Credit Card. When we went for this booking in shaikh zaid road the avis employee complete the reservation without adding any cost using my friend Credit Card. Regarding to shikh Zaid location in kayak booking map it was wrong and this let us spent long time to found the office 10 km away from the map location. When we arrived the shaikh zaid location at 6:00 pm it was close and it is maintained in the website and the door of the office it work until 8:00 pm !!!!!!

Negativ: Car had poor pickup in terms of acceleration and therefore dangerous merging to highways. Gps was not functioning. Returned car within 1 hour and they have not given my money back despite contacting them 3 times. Very disappointed, and I have the added hassle.of trying to get my money back. Communication also an issue associated with language barriers.

Fake rate

Negativ: They charge me extra $18. They claimed it is airport fee which is not mentioned in my reservation and tried to get drop off fees.

Poor service at Dubai

Positiv: New car and clean

Negativ: The value of the money high. No drop of and pick up of the car in terminal 2 and they don't care to drop you and your kids to the enterance of the airport departure section. You have to walk all the way and cross streets with your kids and bags. They will plane you for any dent in the care watch out before taking the car.

They charge me for tax but in kayak website said including all tax

Negativ: I need to return my money fo tax And why they charge me 2000 for deposit ? He said we will return it within 2 weeks it's too long

Positiv: The car was comfortable.

Negativ: We were vastly overcharged. Our rental stated the full cost. On arrival, Budget extorted additional fees and surcharges, items that were noted as zero on our confirmation. Budget tried to say it was Kayak's responsibility and Kayak said it was Budget's. Around and around I went. The increase in fees was 60%. Kayak was nice and said that they are not a travel agency but only a search engine and that the reservation was made directly with Budget. NOT HAPPY AT ALL. What a scam.

old cars

Positiv: Quickest

Negativ: I bay out for the insurance online but they did not accept, I bay again for them. The cost of the car was QR 66, they charged me QR75 plus QR75 for insurance.

Negativ: 1- pick-up & dropp off 2- rental voucher still not recieved yet 3- extra charge on rental fee booked from kayak

Negativ: It was not confirmed. They asked for full normal price if hired directly. They did not accept email confirmation sent by you. Thanks

We couldn't rent it

Positiv: Free water

Negativ: We couldn't rent it because we didn't have a credit card.

Prize

Positiv: On Kayak the prize was good.

Negativ: But as i reached to the Dollar counter they have added almost 40% extra on the total cost which i dont like and also they have not provided me with the car i booked instead they have downgraded my car because the car was not available. And also on returning the car i have waiting for half an hr for the car get inspected.

Poor service and incompetent staff

Positiv: Car was almost new

Negativ: I did not like the service provided and was charged 3 days where else the contract is 2 days moreover was again charged after delevering the car additional charges with out my authorization which turned to be fraud and cheating I call the customer service help like they did not have a immediate solutions since I was at the airport I had to go back and face staff who did use my credit card with out my authority after mentioning that I will sue them he immediately void the transaction so why should I go through all this hassle ?

Negativ: Es war noch nicht bestätigt. Sie baten um voll normal Preis, wenn mieteten direkt. Sie haben es nicht akzeptieren E-Mail Bestätigung durch Sie geschickt. Vielen Dank