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All perfectly handled
Positiv: The staff was professional and the entire process of car hire was an excellent experience. Its a true value for money. So impressed!!!
Negativ: None except the excgange rate difference.
Es kommt keine Rechnung
Positiv: Die Wagen waren gut. Die Mitarbeiter zwischen inkompetent und sehr freundlich.
Negativ: Die Abwicklung ist schlimm:
In DUS wird mir einfach ein Flughafenzuschlag berechnet, obwohl der bereits in der Rate war. Auf mein Protest um 22.30 Uhr: "Möchten Sie ein Auto oder diskutieren?"
Eine Rechnung bekam ich trotz mehrfacher nachfrage nicht.
Bei der nächsten Anmietung in Köln hatte ich eine E-Klasse Kombi reserviert und bekam einen SUV, den ich nicht wollte (der im Laden halb so teuer ist wie eine E-Klasse). Laut Vermieter ist das ein gleichwertiges Auto! "Was denken Sie? Wir leben vom Vermieten, da können wir nicht alle Autos für die Wünsche der Kunden vorrätig haben!"
Alle will ich ja nicht. Nur wenn E-Klasse oder Audi A6 inseriert wird, will man keinen indisch.britischen SUV haben ...
Feeling slightly unwelcome
Positiv: Efficient staff, and a swift process to return, and the requested taxi arrived quite speedily.
Negativ: Someone literally parked their car smack in the center of the two available spaces as we were driving into the lot to drop off the car. We had to park temporarily blocking another vehicle in until they moved again. The office itself was chill and bare, with no real place to wait.
Premium location, affordable price
Positiv: The car was new and in really good shape, very clean and with many options.
Negativ: The fact that i had to find by myself the car. A person to conduct you at the car would be nice.
Everything was fine . Nice small run a round car
Positiv: Lady at the desk was looking lovely and look after me after a small problem . Pity I can't remember her name
Negativ: Everything thing I wanted few 3 days . Thank you
Alles super !!
Positiv: Perfekt wie immer
Could have been better
Positiv: They gave me a refund for the GPS issue.
Negativ: GPS was not working.
They charged a 250 euro deposit eve though I paid through credit card.
The car was not in good shape.
So soll es sein.
Positiv: Sympathische Mitarbeiter in der Station.
Negativ: Die Lage der Station. Mühselige An- und Abreise vor und nach der Fahrzeugmiete.
So und nicht anders
Positiv: Schnell und unkompliziert.
Negativ: Nichts zu beanstanden.
Alles wie es sein soll.
Positiv: Immer neuwertige Fahrzeuge im Pool.
Sehr junger Fahrzeugpool
Positiv: Netter unkomplizierter Service vor Ort.
Negativ: Die Station Köln Mülheim liegt fern ab der Zivilisation. Vorteil ist das diese Station nahe an der Grenze vom Car2go Geschäftsgebiet liegt.
Horrible service
Negativ: The jeep had an issue with the "start and stop" and after driving it, it would randomly slow down. I would have to restart the car to get it working again.
I contacted Enterprise immediately when I had the problem and they sent a mechanic. Instead of towing the car, he made me drive the jeep and follow him to a garage.
The mechanic left when we arrived at the garage. When I entered the garage and explained my issue, the garage said that they do not service jeeps and cannot help me. I had no choice but to drive back to my hotel.
I called enterprise when I returned to the hotel, explaining my situation and they did nothing to continue to resolve the situation. I was forced to drive the malfuncrioning and potentially dangerous vehicle.
All perfectly handled
Positiv: The staff was professional and the entire process of car hire was an excellent experience. Its a true value for money. So impressed!!!
Negativ: None except the excgange rate difference.
Premium location, affordable price
Positiv: The car was new and in really good shape, very clean and with many options.
Negativ: The fact that i had to find by myself the car. A person to conduct you at the car would be nice.
Alles super !!
Positiv: Perfekt wie immer
So soll es sein.
Positiv: Sympathische Mitarbeiter in der Station.
Negativ: Die Lage der Station. Mühselige An- und Abreise vor und nach der Fahrzeugmiete.
So und nicht anders
Positiv: Schnell und unkompliziert.
Negativ: Nichts zu beanstanden.
Alles wie es sein soll.
Positiv: Immer neuwertige Fahrzeuge im Pool.
Sehr junger Fahrzeugpool
Positiv: Netter unkomplizierter Service vor Ort.
Negativ: Die Station Köln Mülheim liegt fern ab der Zivilisation. Vorteil ist das diese Station nahe an der Grenze vom Car2go Geschäftsgebiet liegt.
Everything was fine . Nice small run a round car
Positiv: Lady at the desk was looking lovely and look after me after a small problem . Pity I can't remember her name
Negativ: Everything thing I wanted few 3 days . Thank you
Could have been better
Positiv: They gave me a refund for the GPS issue.
Negativ: GPS was not working.
They charged a 250 euro deposit eve though I paid through credit card.
The car was not in good shape.
Es kommt keine Rechnung
Positiv: Die Wagen waren gut. Die Mitarbeiter zwischen inkompetent und sehr freundlich.
Negativ: Die Abwicklung ist schlimm:
In DUS wird mir einfach ein Flughafenzuschlag berechnet, obwohl der bereits in der Rate war. Auf mein Protest um 22.30 Uhr: "Möchten Sie ein Auto oder diskutieren?"
Eine Rechnung bekam ich trotz mehrfacher nachfrage nicht.
Bei der nächsten Anmietung in Köln hatte ich eine E-Klasse Kombi reserviert und bekam einen SUV, den ich nicht wollte (der im Laden halb so teuer ist wie eine E-Klasse). Laut Vermieter ist das ein gleichwertiges Auto! "Was denken Sie? Wir leben vom Vermieten, da können wir nicht alle Autos für die Wünsche der Kunden vorrätig haben!"
Alle will ich ja nicht. Nur wenn E-Klasse oder Audi A6 inseriert wird, will man keinen indisch.britischen SUV haben ...
Feeling slightly unwelcome
Positiv: Efficient staff, and a swift process to return, and the requested taxi arrived quite speedily.
Negativ: Someone literally parked their car smack in the center of the two available spaces as we were driving into the lot to drop off the car. We had to park temporarily blocking another vehicle in until they moved again. The office itself was chill and bare, with no real place to wait.
Horrible service
Negativ: The jeep had an issue with the "start and stop" and after driving it, it would randomly slow down. I would have to restart the car to get it working again.
I contacted Enterprise immediately when I had the problem and they sent a mechanic. Instead of towing the car, he made me drive the jeep and follow him to a garage.
The mechanic left when we arrived at the garage. When I entered the garage and explained my issue, the garage said that they do not service jeeps and cannot help me. I had no choice but to drive back to my hotel.
I called enterprise when I returned to the hotel, explaining my situation and they did nothing to continue to resolve the situation. I was forced to drive the malfuncrioning and potentially dangerous vehicle.
Disastrous return
Positiv: Nothing!
Negativ: Office was closed, something I was not given any advance instructions about. Information about where to return was not readily available. When I finally after many tries found the parking lot, it was absolutely not clear where the car was supposed to be dropped off. After many calls I was instructed to return the car to the airport as opposed to downtown location!! Irresponsible behavior by Dollar car rental in Cologne central station.
Drop off in Cologne
Positiv: Nothing
Negativ: We had a very difficult time locating the parking lot to leave the car in since the off ice was closed. The navigation system took us to the wrong location several times despite having the correct address.
Negativ: They didn't inform me that I can drop the car 24/7 so I had to bring it back in the morning and not the evening before
Inconvenient late dropoff
Negativ: when I retern the rental car at 9:00 pm, the office is closed. So I need to write miles, gas, time, and date on the contranct and put in the key box. Howerer there was no pen to write with! Because of this, I had to drive 1 mile to buy a pen!. It was so inconvenient dropoff.
Not the car as reserves, and poor documentation
Positiv: The car drove fine, and had no problems with functionality.
Negativ: I specifically asked for an automatic transmission in my reservation, but upon arrival they did not have any, and was left with choosing a manual transmission vehicle. Additionally, the location receiving the one-way rental disputed the accuracy of our pre-rental inspection form, and filed a damage report for a dent that was already present with the vehicle prior to our use of the vehicle during the rental period. Last but not least, there was no mention of the rental location being a Hertz location--had I not know that Dollar was bought by Hertz, I would have had much more trouble finding where to pick up the rental.
Negativ: Pickup perfect
Drop off at Weeze very long only one person for both field and office.
Disastrous return
Positiv: Nothing!
Negativ: Office was closed, something I was not given any advance instructions about. Information about where to return was not readily available. When I finally after many tries found the parking lot, it was absolutely not clear where the car was supposed to be dropped off. After many calls I was instructed to return the car to the airport as opposed to downtown location!! Irresponsible behavior by Dollar car rental in Cologne central station.
Negativ: They didn't inform me that I can drop the car 24/7 so I had to bring it back in the morning and not the evening before
Inconvenient late dropoff
Negativ: when I retern the rental car at 9:00 pm, the office is closed. So I need to write miles, gas, time, and date on the contranct and put in the key box. Howerer there was no pen to write with! Because of this, I had to drive 1 mile to buy a pen!. It was so inconvenient dropoff.
Not the car as reserves, and poor documentation
Positiv: The car drove fine, and had no problems with functionality.
Negativ: I specifically asked for an automatic transmission in my reservation, but upon arrival they did not have any, and was left with choosing a manual transmission vehicle. Additionally, the location receiving the one-way rental disputed the accuracy of our pre-rental inspection form, and filed a damage report for a dent that was already present with the vehicle prior to our use of the vehicle during the rental period. Last but not least, there was no mention of the rental location being a Hertz location--had I not know that Dollar was bought by Hertz, I would have had much more trouble finding where to pick up the rental.
Although our car was available, we got a downgrade.
Positiv: Availability. The desk was open on the weekend and the return went smoothly.
Negativ: We booked a DS3 and when we went to pick up the car we saw it next to our C3. For my wife and I, this was a downgrade. She likes the DS3 and it was even a red one.
We frequent around the world and almost systematically get a free small upgrade. This is the first time we got a hidden downgrade even though the car was available and parked right next to ours at a late hour.
Positiv: Service at the counter was great, Sheila was excellent, thank you very much!
Negativ: None really
Positiv: Price
Positiv: Shame
Negativ: Ladri!
It was just scam.
Positiv: At the beginning the lady was not aware of the booking.
Then she found the booking. Bu she told me that there is no insurance for rental period. And after a little argument I had to add an insurance for full coverage.
The rent was around 180Euro but the insurance for 4 days was around 370 Euro. Which makes totally 550 Euro. Also some more for the guarantee and totally I made 800 euros....
I hated this....
Negativ: The whole pricing...
Awareness...
Fast service at airport drop-off.
Positiv: Very quick drop-off process at the airport.
Negativ: NA
Positiv: long walk from where the car was rented to where it was parked in the garage, exp when 2 of us pulling 3 suitcases
Negativ: somewhat difficult locating exactly where the rental was at the Cologne/Bonn airport when we dropped off my German relatives.
Positiv: Preis
Positiv: Schade
Negativ: Ladri!
Der Service ist schnell am Flughafen absetzen.
Positiv: Sehr schnell Absetzung Prozess am Flughafen.
Negativ: Na
Positiv: Price
Fast service at airport drop-off.
Positiv: Very quick drop-off process at the airport.
Negativ: NA
Positiv: long walk from where the car was rented to where it was parked in the garage, exp when 2 of us pulling 3 suitcases
Negativ: somewhat difficult locating exactly where the rental was at the Cologne/Bonn airport when we dropped off my German relatives.
Positiv: Preis
Der Service ist schnell am Flughafen absetzen.
Positiv: Sehr schnell Absetzung Prozess am Flughafen.
Negativ: Na
Positiv: Shame
Negativ: Ladri!
It was just scam.
Positiv: At the beginning the lady was not aware of the booking.
Then she found the booking. Bu she told me that there is no insurance for rental period. And after a little argument I had to add an insurance for full coverage.
The rent was around 180Euro but the insurance for 4 days was around 370 Euro. Which makes totally 550 Euro. Also some more for the guarantee and totally I made 800 euros....
I hated this....
Negativ: The whole pricing...
Awareness...
Positiv: Schade
Negativ: Ladri!
Positiv: Great guys at station
Negativ: Your staff needs to know if the car they are renting me has a CD player or not. Several times I've been told the car has on e, and it does not. Basically, creates a hassle and wasted time sink to switch out for another rental car that has one. Thx
Positiv: The woman at the counter in the train station was kind and helpful.
Negativ: It was not clear where at the Cologne train station we were to drop off the car. We were lucky to find the drop off point so quickly. It would have been helpful to have an address that we could have plugged into our Navi as well as a written description of the drop-off procedure. There is no AVIS personnel at the drop-off point
Positiv: No thing
Negativ: We change our reservation to frankfurt and it was so bad location for drop off the car. It was in central station in crowded area and parking was so far from their office. the park man couldn't speak English!!
One day extension was rape pricing.
Positiv: I travel for business and schedules change. Had to extend one day and got charges 5x daily rate. Not worth the risk ever again! This company cannot accommodate traveling schedules
Negativ: I travel for business and schedules change. Had to extend one day and got charges 5x daily rate. Not worth the risk ever again! This company cannot accommodate traveling schedules
Eines Tages Erweiterung wurde Vergewaltigung pricing.
Positiv: Ich bin geschäftlich viel unterwegs und Fahrpläne ändern. Wir hatten einen Tag zu verlängern und bekamen Gebühren 5x täglich Preis. das Risiko nicht wert je wieder! Diese Gesellschaft nicht belegt werden reisen Fahrpläne
Negativ: Ich bin geschäftlich viel unterwegs und Fahrpläne ändern. Wir hatten einen Tag zu verlängern und bekamen Gebühren 5x täglich Preis. das Risiko nicht wert je wieder! Diese Gesellschaft nicht belegt werden reisen Fahrpläne
One day extension was rape pricing.
Positiv: I travel for business and schedules change. Had to extend one day and got charges 5x daily rate. Not worth the risk ever again! This company cannot accommodate traveling schedules
Negativ: I travel for business and schedules change. Had to extend one day and got charges 5x daily rate. Not worth the risk ever again! This company cannot accommodate traveling schedules
Eines Tages Erweiterung wurde Vergewaltigung pricing.
Positiv: Ich bin geschäftlich viel unterwegs und Fahrpläne ändern. Wir hatten einen Tag zu verlängern und bekamen Gebühren 5x täglich Preis. das Risiko nicht wert je wieder! Diese Gesellschaft nicht belegt werden reisen Fahrpläne
Negativ: Ich bin geschäftlich viel unterwegs und Fahrpläne ändern. Wir hatten einen Tag zu verlängern und bekamen Gebühren 5x täglich Preis. das Risiko nicht wert je wieder! Diese Gesellschaft nicht belegt werden reisen Fahrpläne
Kayak scam
Positiv: Nothing
Negativ: Kayak upsells you insurance, but the rental company doesn’t accept it and asks you to buy insurance with them, so customer ends up paying twice for the same service
Great business model!
Negativ: Customer service
Negativ: Kundenservice
| Beliebtester Anbieter | BUCHBINDER |
| Beliebteste Mietwagenklasse | Luxus |
| Durchschnittlicher Preis | CHF 41/Tag |
| Gutes Angebot | CHF 38/Tag |
Ein Mietwagen in Köln kostet durchschnittlich CHF 40 pro Tag.
Luxus (BMW 4 Series Convertible oder ähnlich) ist die meist gebuchte Mietwagenklasse in Köln.
In den vergangenen 72 Stunden haben wir die günstigsten Mietwagen bei Alamo (CHF 18/Tag), Sonderpreis (CHF 19/Tag) und INTERRENT (CHF 23/Tag) gefunden.
Unsere Nutzer haben folgende Mietwagenanbieter in Köln am besten bewertet: Alamo (8.7, 6461 Bewertungen), Enterprise (8.5, 12813 Bewertungen) und Sixt (7.5, 1068 Bewertungen).
Mietwagenanbieter mit Standorten in Flughafen Köln Bonn: BUCHBINDER, Sixt und Alamo.
Folgende Mietwagenanbieter bieten einen Shuttle-Service von bzw. nach Flughafen Köln Bonn an: BUCHBINDER, Sixt und Alamo.
In den vergangenen 72 Stunden haben wir den günstigsten Mietwagen bei Alamo Enterprise Rent A Car 51147 (13 km vom Stadtzentrum entfernt) gefunden.
Finde mit unserer Mietwagenkarte die perfekten Mietwagen an Standorten in deiner Nähe.