Hotels in Hammamet

Positiv:: Everything was cool

Negativ:: The shutdown of the hotel at midnight, there is no enough music to enjoy during the day, activities very poor

Positiv:: Nice food

Negativ:: Nothing

Positiv:: Everything was good

Negativ:: The comportement of some waiters especially in pool was not good And the team of animation they don’t have experience

Positiv:: It was lovely. My husband and mother had a great time. I unfortunately got food poisoning.

Negativ:: The food.

Positiv:: Only one positive point concerning this hotel is the behaviors and manners of some staff (Sassi , Sara, Saoussen , chef Moncef ) and on top of them the hotel manager “Imed” who was a good listener and noted all our complaints

Negativ:: No valet parking and no luggage porter are available (you have to do everything by yourself) , Late check-in (room was available at 4p.m) and unpleasant experience with the reception(when he has been asked about the check-in conditions as per the booking online , his answer was rude and he rejected any commitment to the online booking!), , Room cleanness was horrible -under beds not cleaned, mosquitoes on the wall, indifferent and unhelpful staff (restaurant staff selecting who to serve, you need to ask them 2 or 3 times to get what you need) , food at acceptable limit, paid safety box, most of the staff are unwelcoming except animation team who was smiling all the time .

Positiv:: I need to send special thanks for NESIRA in the restaurant, really he is a very kind and professional person with a lot of respect and big smile. THANK YOU NESIRA

Negativ:: Delay in check-in more than 2:30 hours Reception staff were very tough especially with children Housekeeping not good, cleaning not good Bar staff not friendly with children I think it is not good for family vacation.

Positiv:: Beach was excellent, especially sand. Wide variety of food in restaurant, especially breakfast. Bed was very comfortable. Room was big, good furniture. Connected room are available.

Negativ:: In restaurant was everyday problem how to get spoon, additional fork and knife. You can only get them from waiter, but he is really busy. The water, cola, wine etc also you need to wait for waiter. It will be more comfortable to find everything near the food. Evening show stars at 21.30. After dinner it’s really boring to wait for it. Nothing to do, only bar. It’s better to do show earlier. Last days were terrible with cocktails. You ask for alcohol cocktail, they took vodka, rum etc, but you really didn’t feel alcohol. We decided that alcohol drinks were diluted))

Positiv:: everything about this hotel is good really liked the staff and the food

Negativ:: internet connection in the rooms was not stable

Positiv:: ++ food very diverse and delicious ++animation and stuff very friendly

Negativ:: Stuff at the reception Wifi coverage specially in rush hours Noise at the left side of the hotel

Positiv:: When you stop by this wonderfull stay and experience the professionalism of challenging anticipation needs, guest satisfaction ,you have no doubt in the career prospect of the hotel . Hospitality to persue in success.

Positiv:: Die Lage war gut. Das Personal freundlich und das Buffet reichhaltig. Das Zimmer war großzügig geschnitten und das Bett sehr bequem. Gutes Preis Leistungs Verhältnis.

Negativ:: Das Hotel ist in die Jahre gekommen. Die Böden im Haus und davor besonders bei Nässe spiegelglatt. Der Indoorpool war eher ein Planschbecken für Kleinkinder. War sehr voll und roch unangenehm nach Urin. Vor dem Pool war es spiegelglatt.

Positiv:: Der Pool war sehr schön auch das dort eine Bar war. Auch der Strand ist wunderschön. Das Barpersonal war sehr freundlich.

Negativ:: Service beim Buffet: -jeden Tag musste man sich selbst um Besteck und Servietten kümmern und sogar von anderen Tischen „klauen“ -wenn man die Kellner nicht selbst anspricht bekommt man nichts zu trinken Rezeption: -beim wechseln von Geld werden keine Münzen gegeben die wandern wahrscheinlich direkt in die TipBox (bei einer bestimmten Rezeptionistin) -Flughafen Transfer extrem überteuert und aufdringlich Trinkgeld gefordert (anstatt 80€ kann man ohne das Hotel 80 Dinar bezahlen) Wir werden das Hotel nichtmehr buchen, sorry

Negativ:: Everything was okay but there is something that really bothered me. I wear the hijab and at the hotel they don't let people swim with a burkini or with fully covered swimsuit in the pool. It makes you feel so excluded and unwelcome, and it leaves you with a bad feeling. It took away from our good experience at La Badira because we didn't get to enjoy swimming together. Alot of other Muslim women we met at the hotel were having the same experience. It is just sad and mean for them to be excluded this way

Positiv:: The staff was excellent and very welcoming. My wife asked if we could move and live there. Lol it was made perfect when we ate dinner at Chez Robert.

Negativ:: There isn’t anything I did it like

Positiv:: Nice view from the pool, small private beach, good service from the waiters.

Negativ:: Don't believe the hype... this hotel only has the ambitions of luxury, not the ability. The hotel double charged me prior to my stay, debiting my Canadian credit card twice. The error was discovered by me, not the hotel. I had to contact booking.com to investigate. The hotel initially said there was no mistake and I was charged only once. It took them a while to realize the error. Upon arrival, I was expecting a word of apology or at the very least an acknowledgement of my inconvenience, however I was simply handed the keys. I had to go back to the lobby to ask for a status on my overcharge of close to 1000 tnd. I was made aware that the amount was credited to my room for my use, and the difference will be reimbursed upon checkout, meaning they basically got an interest free loan from me. What they "forgot" to mention is that the reimbursement would be done in dinars, a currency that cannot be exchanged back in dollars. Two days before my flight back home, I am stuck with hundreds of dinars with no use for them. Again, no apologies or gesture of goodwill from the receptionist, only being told that they cannot reimburse in euros, or refund my credit card, my only option are the dinars. Incredibly disappointing and a serious impact for me. This disastrous experience was not compensated by an overall average hotel, charging way above average prices.

Positiv:: The service was excellent, the room was very clean. We liked how calm the hotel was. We enjoyed the beach a lot and the Tunisia restaurant.

Negativ:: It’s not that I didn’t like something but I expected more for the price I paid. For example we found the choice of food in the buffet a bit limited. We also expected a bigger pool. Overall however it is a good choice for couples looking for a good rest.

Positiv:: Everything

Negativ:: No complaints

Positiv:: Very relaxing atmosphere, confortobale room

Negativ:: Stuff was nervous and not in good mood especially the one handling the restaurants Food is too much mixed with honey sometimes exagerating

Positiv:: Breakfast was exceptional

Negativ:: Location wasn’t great. Food other than breakfast was average.

Positiv:: The hotel is clean, the service at the restaurant is good.

Negativ:: The pool and poolbar staff is rude, poorly educated in hospitality. Management is not overlooking the mistakes done around service, not reacting to complaints unless (unfortunately) the voice is raised. Reception not answeing calls ( did after the 5th time), not dealing properly with room technical problems. Dissapointing

Positiv:: Das Frühstück war sehr lecker und es gab eine große Auswahl , sodass für jeden etwas dabei war . Das Bett war außerdem sehr gemütlich .

Positiv:: The hotel was amazing in all respects: cleanliness, service, staff, comfort etc.

Negativ:: Nothing at all

Positiv:: A special treat was prepared for newly married couple. Staff was friendly . Facility is great

Negativ:: All good.. May be the food options ( a la carte ) can be improved we

Positiv:: Von der Einfahrt bis zum Checkout war der Service durchweg perfekt. Es war ein gelungener Auftritt des Personals immer freundlich zuvorkommend und hilfsbereit. Das Zimmer so wie die Anlage waren immer sauber. Wir hatten eine schöne Zeit und haben uns sehr wohl gefühlt. 5 Sterne!

Positiv:: Great staff always smiling and welcoming

Positiv:: Staff very friendly

Negativ:: Low number of staff Food options very weak No entertainments at all Bad breakfast Only one restaurant at lunch & dinner time

Positiv:: the staff is smiling all the time, what ever you need is available. perfect for family. Breakfast is very good the the room service is here and will answer you any time.

Positiv:: I appreciated all kinds of services inside your agreeable hotel, everything was perfect and it exceeds my expectations and I was greatly joyful by your staff at its different levels, I congratulate you for it!

Negativ:: After a long time of reflection, what I didn't really like is that you didn't give me the opportunity to criticize you on something that I didn't appreciate, as I used to do it in other hotels, you were so perfect

Negativ:: i thought i paid for the whole stay through booking (i usually do). but i found out i only paid for one night upon leaving so that troubled me on my very last day- I also wish they turned the AC on earlier in the lounges

Positiv:: Very helpful team, we can feel they really want us to feel welcome and it works! :-). The hotel and room is very spacious. very nice environment. Good breakfast. The beach and the swimming pools are great too.

Negativ:: The range of gastronomic choice is a bit limited, despite the 3 restaurant so it could become slightly repetitive after few meals. It would also be nice if the hotel could expand the range of beach facilities, such as dingy sailing, catamaran etc.. they are present on site but customers of the hotel are not allowed to use these.

Positiv:: Every thing

Negativ:: Nothing

Positiv:: Alles in allem wonderbar,eim tolles Hotel,sehr empfehlenswert.

Positiv:: Gute Ausstattung, freundlich, Sauber, groß, gutes Essen, sauberen Strand

Positiv:: Great lovely staff

Positiv:: Facilities, very friendly and helpful staff, breakfast and restaurants

Positiv:: It was perfect. Thanks a lot to all the staff there. They are very kind and caring about all details. Always ready to help you on any thing even it is not really there job to do. I want to thank you all for the surprise that they did for me and my wife. In fact I just told them that we are here to celebrate our wedding anniversary and they immediately prepare a surprise for us...

Negativ:: The foods

Positiv:: Shuttle per Mail vereinbart. Hat alles gut funktioniert. Das Personal war nett und hilfsbereit. Gutes Hotel für alle die Ruhe haben wollen. Die Zimmer sind großzügig und der Meerblick ist toll. Shuttle (Taxi) zum Golfplatz (Citrus) ist inclusive wenn man das Greenfee (42€) über das Hotel bucht.

Negativ:: Es war alles OK.

Positiv:: Hotel looks really nice - nicer than others: big & clean swimming pool, clean private beach, security. There are some day activities / games so people don't get bored. The animation staff are really friendly - specially Malek. The room gets cleaned every day. Really happy about all this.

Negativ:: Soooo disappointed to see the hotel waiters becoming so rude when you don't leave tips on one day. They don't even reply to ''Good morning'' next day. Hotel management should take some action about this!!! Even if t's an Adult Only hotel, some music would be nice during the day! Just for a couple of hours. There is music only during Aqua Fitness. Sometimes it's just too quiet / boring without activities or music. Could do with some improvements - i.e the ping pong balls + the net are broken so can't really play.

Positiv:: Personal nett und hilfsbereit , Essen sehr gut und abwechslungsreich, Transport zum Flughafen sehr gut geklappt alles ganz pünktlich

Negativ:: Die Ausstattung ist schon in die Jahre gekommen, Abflusspropfen für die Badewanne musste mühsam herausgeholt werden und liess sich nicht mit dem Drehknopf verschliessen. Bei den Essenzeiten wurde penibel pünktlich alles weggeräumt und aufgeräumt.

Positiv:: Everything was set to let guests relax and enjoy the place

Negativ:: A bit more variety of food for the buffet would be the top!!

Positiv:: You never really know if the information & photos you see that prompts you to book at a particular match reality. In this case, it certainly does. No hesitation in recommending this to others or returning to it.

Negativ:: Nothing

Positiv:: all security, reception and restaurant team

Negativ:: Spa service not good

Negativ:: Any 5 Star hotel in Tunisia they don't run A/C in any room from 1st Oct to 15th May, no matter what the weather is like, and when you ask for the A/C in your room they tell you it's not A/C season. Also about WI-FI in one week, you be very lucky if you get it anywhere in the hotel for 1 hour. And the food and sweets its always the same all over the hotels I visit

Positiv:: Comfort bed,and quite hotel

Negativ:: Animation,mini bar,music and smily staff.

Positiv:: The hotel is located close to Hammamet centre (about 10min by car). They offer Airport pick-up/drop-off services (from Enfidha Airport and Tunes Carthage Airport), for a fair price, if you want that piece of mind of knowing someone will be waiting for you once you land in Tunisia. The indoor pool was marvellous, as the weather wasn't that great during our stay in Tunisia, but still we got to experience the indoor pool, which always had a nice temperature. The private beach is beautiful, with clean sands and a great sea view. The high point of this hotel is the food, which was extremely tasty, with a great variety. You will not be disappointed!

Negativ:: The bed wasn't very comfortable. Sometimes some members of the staff would be too courteous, not allowing us space to eat and drink in our own pace, always asking us what we would want next.

Positiv:: Great value for the price. Extremely helpful staff. I had a very late arrival due to delays from London and the reception team had a salad and a few bottles of water on hand. I truly appreciated that

Negativ:: Incident with a guest who was intoxicated and accosting guests on the floor took too long to resolve. I was one of those guests who was accosted by the drunk. Who wants to get into a fight just to get to their own room because of an alcohol-over served idiot? Ruined my last evening

Negativ:: Waiters expected tips from day onif your on your own you have to get own.drinks cutlery. No plates and cutlery not enough waiters and I.told them I was gluten free and no.provisions for that. Potatoe Gratin had pasta in it which I.ate by.mistake had water diahorrea for three days. Food not good at all and not a lot of choice. Rep left as no one listened to customers complaints. I had to go out at tea time on my own to find gluten free food after paying all inclusive. The sea had rocks under the water no sign up to warn prople. People coming out with cuts grazes on legs and feet. Entertainment was dire. I have been to Tunisia 9 times this was the worst and will not be coming back again

Positiv:: Everything in Sentido! Will be back next year hopefully!

Negativ:: They charged my 4 years old daughter without even providing additional bed and without letting us know from the beginning

Positiv:: Very clean,friendly staff, good swimming pool. Food was very good.

Negativ:: While having meals at the hotel we were told we had to pay for the water separately as this is not included. Thus we did not appreciate and feel it should be included.

Negativ:: Das hotel war sehr angenehm und zufriedenstellend.

Positiv:: +awesome beach + lovely and tasty food + nice room + staff

Negativ:: - animation (show and team)- communication (no details provided about hotel facilities & activities , mini club , etc)- paid water during launch and dinner, however meals are included .

Positiv:: Food, cleanliness, pool and staff

Negativ:: Internet is weak inside the rooms

Positiv:: This is my 5th year in this hotel.. Service... Food.. Everything has improved... This year we enjoyed alot in this hotel.. Many improvements have been done..looking forward to stay next year...

Negativ:: Nothing..

Positiv:: The location and fair food

Negativ:: The staff, the parking, the noise

Positiv:: Friendly staff, nice view, clean hotel and very calm. Family friendly facility.

Negativ:: None

Positiv:: Everything was ok

Negativ:: After meal told to pay for water

Positiv:: The location, staff and the beach

Negativ:: The food

Positiv:: Meer, Personal,Essen

Negativ:: Wasser im Bad fliesst sehr langsam, Zimmer und Anlage ist von mittelmässiger Standart.

Positiv:: Strandanlage

Negativ:: Kein Wifi in den Zimmern, und das ist schwierig, da es in der Hotelbeschreibung nicht angegeben ist. Frühstück und Abendessen waren im Preis inbegriffen, nicht großartig. Der Check-in dauerte etwa 15 Minuten, da der Gutschein nicht gefunden werden konnte, obwohl die Reservierung gefunden wurde. Das verstehe ich nicht wirklich!! Ich wollte 2 Nächte bleiben, aber ich war nur 1. Ich werde nicht wieder hier übernachten!

Positiv:: Sehr freundliches Personal, schöne Anlage und schöner Strand

Negativ:: Altes in die Jahre gekommenes Inventar, extrem hoher Lärmpegel im Hotel, sehr üble hygienische Verhältnisse im Speiseraum (gleich darmprobleme erhalten am zweiten Tag), immer die gleiche, langweilige und ungewürzte Speiseauswahl.

Positiv:: The space very big, the environment was good.

Negativ:: Restaurant and food

Positiv:: Clean fresh Lovely view

Negativ:: N/A

Positiv:: Kind staff.

Negativ:: Not comfortable; Got a very far room. Very noisy lobby and room halls due to a 3 days conference. Poor food choice. Parked my car 2 nights outside of the hotel due to mismanagement of the parking.

Positiv:: Sammy did his best to rectify all issues we had.he gave us better room with gorgeous sea view.We complained about the food and he also managed to get us the food we like and went out of his way to make us have a nice time.

Negativ:: Staff were rude and dismissive.complained as was met by quality manager Sammy who tried to rectify these issues. Pool bar was very dirty.the smell was so bad when standing in the ling queue I had to cover my nose.

Positiv:: A good stay. All animation staff was great specially Katy and Lamia, a lot of fun for kids. Pools are big enough and so close to the sea. The food actually was fair but it could be better( the same breakfast buffet all the days

Negativ:: Some receptionists was rude. I called them 1 day before my check-in to confirm my arrival I didn’t get any answers they don’t even have an idea about my booking and they aren’t helpful, till i call the Booking.com administration so they solve my issue. I didn’t like the luggage man attitude. Lifeguards should be more professional and pay more attention for kids around the pool.

Positiv:: The staff was not gentle at all The food is poor same dishes & sometimes the salad was from the day before , besides the plates weren’t that clean, you’ve to search the cleaner Cleaning is poor also, same towels even for 2 days unless you request to change,

Positiv:: Food, close to the beach and big swimming pool.

Negativ:: Bed and pillows are bad. A little bit far from marina

Positiv:: Two big swimming pools nice location on the beach most of the staff were friendly and welcoming (specially those in the reception) Room was big,clean and modern

Negativ:: the breakfast was really bad with very few options lack of restroom amenities ( conditioner, lotion,comb...) Have to put a deposit of 20 tnd to burrow a towel

Positiv:: Nice small hotel. Very close to the beach, enough of sunbeds. Food was OK. It is in walking distance to Yasmine Hammet centre.

Negativ:: Extremly noisy music near the pool bar, impossible to seat there. At the evening it was even louder, no chance to seat at balcony. And why are they joking with beer in those small plastic glasses. It is not hotels's faulth, but every afternoon wind brought to beach tons of plastic garbage, floating in see. It was really auwfull. I never saw something like that.

Positiv:: We visited for honeymoon with my wife.Room was big and clean.we like facilities,swimming pool is so big.One is for half olympic who likes to swim other for fun and one more for childs,hotel is big and good traditional art shapes(pictures,furnitors).

Negativ:: First of all meals are disaster.I came to tunis many times i never ate such bad meals.if you have reflux just eat salad cause all the others meal are cooked in bad oils which makes you disturbed after eating. Second is staff are not enough counts and definetly not happy at all.they dont smile. and i am turkish and my wife tunisian.there are different services for french people.staff smile to them and whatever they ask they do immediatly.When you ask smthg they do with bad face.I can tell you easily that hotel smells racism to last drop.They shouldn’t seperate people and i never felt this in tunisia till this time.Bar staff are so rude.If he understand that u dont speak french he try to mock with you.beach animators are rude and say some arabic bad words to tourists.specially to russian tourist.

Positiv:: Very nice hotel Good location have nice facilities And very well qualified and kind stuff We were lucky we have to me meet people and have chat with them like chef Executive HAmmami Maherz

Negativ:: Nothing every things was beyond expectations

Positiv:: I had really enjoying my vacation...it was really a great experience...it's more what i had expected....Thanks to Sami & Sofien in the reception...thanks to Chef Cook Mehrez...thanks also to Mrs Nozha in Thalasso....i strongly suggest this hotel to relax ...to enjoy the summer with the nice beach and pools...nice food...great Thalasso...Sea water pool...great & Smily staff..thanks to all...;)

Positiv:: Gute Buffet Auswahl (all inklusive). Gross und saubere Zimmer. Sehr nah von Alt Stadt, Einkaufsmöglichkeiten und Zentrum. Direkt am Strand.

Negativ:: Keine Informationen über die Aktivitäten Auswahl und Möglichkeiten in diese Hotel.

Positiv:: Staff was friendly and went out of their way to make us feel welcomed. The room had a nice view and all areas of the hotel were clean. There was a lot of variety of meal choices and lovely entertainment at night. I would definitely recommend this hotel for a get away.

Negativ:: none

Positiv:: I enjoyed it since I arrived at the front desk. I was well received and the lodging was as agreed.

Negativ:: everything was in agreement.

Positiv:: Great location, generous breakfast, beautiful private beach, peaceful environment.

Negativ:: The spiders (and other insects in the room). Staff at reception seemed more helpful to French guests. The bathrooms need updating

Positiv:: Spa and beach

Positiv:: Very good location and beach, very very beautiful SPA area! Nice territory - a lot of places for marvelous photoes. The staff is friendly, atmosphere is relaxing and pleasant.

Negativ:: The main restaurant could be more comfortable and the food could be better. Total design needs rennovation to my opinion, though it is not so bad - I can recommend this hotel for good vacations.

Positiv:: The staff were great. Special thanks to the Executive Chef Mehriz who really took care of his clients. He provided customized meals for his clients and made sure that everyone was satisfied. He also prepared a birthday cake for me. I felt so welcomed from the moment I entered the hotel. Sabir in the reception was great too. The spa was also amazing.

Negativ:: Rooms can be renovated

Negativ:: Room, cleanliness, facilities. Big thanks to Mr. Najeh and chef.

Positiv:: Nothing really other than pool area

Negativ:: The food, the staff were rude and the smell of sewage everywhere was gross.

Positiv:: The friendliness of the catering staff members. The hotel architecture. The security team at the gates. Easy access to the beach.

Negativ:: - Poor cleanliness standards in the common areas (lobby, restaurant, pool terrace, elevators, hallway carpets). - Cleanliness is dismal in the restaurant area. - Disgusting beach area, full of plastic trash, cigarette butts and unattended trash bins (in the shape of clay jars). The area is dead and unlit in the evening (sunbeds piled up, beach bar closed) and unattended by personnel. - Poor housecleaning services, terrible bed and bed linen quality. - Poor maintenance, visible in the A/C situation, water leakages, sluggish sink and bath tub caulking, drooping curtains, etc. - Serious A/C issues all over. The latest incident was the advertising panel inside the lift that fell off one of the lift walls, with its glass part and sharp edges on the ground. We reported it to one of the maintenance staff members who was thankful to be notified. - Poor food quality and variety, vegetables were often undercooked in water. - Guest behavior was absolutely shocking. - Patchy internet connection in rooms. We reported the problem several times but no solution was offered. - Lifeguards, particularly in the quieter smaller pool, are practically useless. They are mostly absorbed by their phones or their friends. They selectively scream at some teenagers and kids of Arab origin, but discard misbehavior of Western/Russian pool users. - No amenities inside the room such as complimentary coffee and tea supplies as is standard worldwide, even in budget hotels. The all-inclusive formula is no excuse for the absence of such amenities. - Poor quality shower and shampoo supplies, bring your own. - Insect-ridden place with black crickets, bees, wasps, flies and mosquitoes. - Mini-kids' club mostly empty, and the attached bathrooms (W/C) were mostly occupied by adult hotel guests, resulting in stench. - Night animation was repetitive and boring. - Some rude reception staff members.

Positiv:: We got update normal room to suite . Wow . The staff is so friendly. Rooms very clean . Good animation .

Negativ:: Everything was good. We didnt miss anything. Only waterslides ... lol

Positiv:: Die Anlage ist schoen, grosszügig, sauber, der Empfang war gut, sehr aufmerksam war der Herr vom Weckdienst um 3Uhr15.

Negativ:: Die Wände sind anscheinend sehr dünn, wenn im Nebenzimmer der Lichtschalter betätigt wird ist dies sehr gut zu hören. Leider war mein Zimmer zur Meerseite, sprich Unterhaltungsbuehne, trotz Schwerhörigkeit war nicht an Schlaf zu denken vor 23 Uhr. Das war besonders hart da ich am nächsten morgen um 4 Uhr abgeholt wurde.

Positiv:: entertainment was great, staff very friendly

Negativ:: AC wasn't working

Positiv:: Die große Auswahl beim Frühstück war toll, auch für meine Kinder.

Positiv:: Swimming pool, lobby, beach, cleanliness, animation team always on top.

Negativ:: Food repetitive and desserts horrible , staff grumpy especially waiters, beach bit far

Positiv:: The dinner was good.

Negativ:: The breakfast wasn’t up to my expectations. Pb with the air conditioner. The time for the pool( just from 12 to 15) which is not enough.

Negativ:: Das schlimmste Hotel, das ich je gesehen habe ... Hotel nicht sauber und das Essen ist schrecklich

Positiv:: The view of the sea

Positiv:: There is nothing to like at this property at all. The staff is very rude , i paid the total stay on US $ and they gave me the change on Tunis currency, I booked a double room with 1 big bed, i got 1 room with 2 single bed my wife and I slept that night separated , so the next morning i changed my flight and canceled my stay at that hotel . Please do not believe the pictures , the hotel is under the 0 i had never seen something like this hotel or like their customer service , had to call booking in US to cancel my stay at the hotel and they gave me my money back in their currency so i couldn't covert it to US dollar because they didn't give an exchange receipt , i asked for a copy of my refund but the bank at airport didn't accept it , so i lost over 350$ because their money doesn't worth it. Very bad experience i won't go to that country .

Negativ:: everything is worst do not go to this location or even this country is not safe , i had very bad experience and cost me a lot of money. I don't recommend this place at all .

Positiv:: Rampen für Kinderwagen und Rollstuhl vorhanden Strandnähe. Freundlich und höfliche Animation

Negativ:: Speise Saal dreckig. Personal schlecht eingeteilt. Essen gar nicht gewürzt. Getränke nicht kalt. Stühle kleben. Alles veraltet. Liegen ohne Auflage zu hart. Zu wenig duschen draussen um Sand abzuspülen.

Positiv:: The staff where friendly once they knew us and helped when needed. Hotel was clean. The view from our hotel room was beautiful , once we had moved rooms. The restaurant where we had to reserve 24hrs in adv was nice.

Negativ:: The day we arrived we where told they don’t accept our £20 notes as they are old and we have changed them ( which we haven’t in the uk ) after arguing they accepted the money. The room They initially gave us wasn’t what I had paid for or what it looked like in the pictures. It was a beach front room which looked like a beach hut. Very old tv which was tiny and right at the top of the room with not much signal. The remote had a missing back and the room looked dirty. After complaining they moved us to a better room with a perfect view. The Buffett food in the restaurant was average there wasn’t a variety every day.due to no WiFi in the bedrooms, everyone used to hang out in the lobby and bar area. We called it the hangout spot. The Shisha area was confusing as some Of the staff advised it Was free and some advised we had to pay.

Negativ:: Kein Wlan in den Zimmern nur in der Lobby. Der wird am Abend so belastet, dass man es fast nicht verwenden kann.

Positiv:: Outdoor area

Negativ:: In need of maintenance

Positiv:: On the beach, fantastic. Food was excellent. Very Clean. Friendly Staff.

Positiv:: I like the vue

Positiv:: Good

Positiv:: En general the hotel is beautiful with beautiful beach.

Negativ:: -We booked a room with king size double bed and sea view. We got a small room with 2 separated beds and with a construction view.. :((( -The staff is very smiling but that’s all. They don’t have any problem solving skills, neither managers... They made us lose 2 days of our vacation to change the room for that we actually booked. -We’ve had much better quality of food at 4stars hotels and more variety. -We’ve never tasted worse wine.. The beer tasted good but we got to a conclusion that it was non-alcohol beer. And it was warm. All drinks were served in small paper glasses for coffee.

Positiv:: staff are kind exactly Mrs. Amel , Miss. Suhair from reception section Room are very good Beach perfect

Negativ:: Nothing, everything is perfect

Positiv:: Staff are very kindly and friendly Rooms are comfortable Indoor so nice

Negativ:: Nothing

Positiv:: Massage very cool , very nice people

Negativ:: Bathroom need more air

Positiv:: I like the fruits and flowers the first day of reservation and everything was great:)

Negativ:: The Internet connection at the hotel was very weak The tv channels not to many arabic. .mostly pro saudi

Positiv:: Sehr weitläufig, schön und angenehm. Liebes Personal.

Negativ:: Das Geschirr war nicht gerade sauber. Das Doppelbett waren zwei zusammengeschobene Einzelbetten was denkbar ungünstig ist für ein Ehepaar. Das Türschloss war unsicher.

Positiv:: The staff are friendly

Negativ:: Not clean, smells bad, old towels and pillows Bad restaurant service , poor breakfast

Positiv:: Everything was the best

Negativ:: Location and cleanlinesses

Positiv:: Location was Good, friendly staff , direct access to beach and to hammamet marina .

Negativ:: Run down infrastructure hotel ( key card room never worked , always asking for assistance to open room , leaking bathroom , curtains hanging of the rail , room safe locked , terrace window could not be locked ,

Positiv:: All good as expected

Negativ:: N/A

Positiv:: Idas Hotel war angenehm. Etwas in die Jahre gekommen. Das Personal an der Rezeption war ausserordentlich freundlich und hilfsbereit! Zimmer hell und freundlich. Das Frühstück war sehr gut!

Negativ:: Ich empfand das Personal im Selbstbedienungsrestaurant als zu aufdringlich. Ständig wurde ich nach meiner E-Mail Adresse oder meinem Facebook Account gefragt. Ich versuchte mir immer wieder einen neuen sitzbereich mit einem etwas weniger aufdringlichen Kellner zu suchen - erfolglos. Mir fehlten auch Erklärungen für die tunesischen Speisen. Schade!

Positiv:: Extremely affordable. When the temperature rises the oceanfront and resort pool would be great for sunbathing and swimming. Staff is friendly.

Negativ:: Wifi was intermittent. Place was clean but worn. Bed comfort was average, not great. In the off season you're very isolated at that location.

Positiv:: The Beach, Both swimming pool The view The proximity : the Marina, Carthage Land, Eating outside, walking

Negativ:: Queues in some areas while having breakfast or Dinner >> to be developed

Positiv:: Stuff was super friendly and we got check out 3 hour's later. Beautiful hotel with great location and the hotel has so much to afford.

Positiv:: The amazing sea view and the safety of the place

Positiv:: Staff were friendly Food was great

Negativ:: The whole management especially food was terrible

Positiv:: I did like the covered pool

Negativ:: We have to pay for the water on the dinner table I didn't like that at all

Positiv:: The best place to get rid of work and daily life stress!! Everything is amazing! The food! The customer service! The entertainment activities, the beach, etc... we even got a room upgrade!

Positiv:: The facilities and room were in very good condition and the lobby and pool area are beautiful.

Negativ:: At check-in, which took a very long time and was intensively focused on checking our identity documents and making photocopies of it, the single Tunisian woman we were traveling with was pulled aside by hotel staff and asked if she is married and with whom she would be sharing her room. We found this to be an invasion of privacy. It was a very uncomfortable welcome to the hotel. We were also asked to pay for our entire stay in advance, which felt cheap on the part of the hotel. This is not standard practice at all hotels in Hammamet.

Positiv:: I like everything and the staff

Negativ:: High quality

Positiv:: Mittelmässig

Negativ:: Toilette war ungemütlich klein - im Vergleich zum Superiorzimmer Toilette mit Leckage - Der Boden war voll Wasser - Erst am nächsten Tag, wurde der Fehler behoben. Klobrille hat immer wieder verrutscht

Positiv:: Das Essen war sehr gut. Die Desserts waren besonders gut. Die Kellner und Barmen sehr freundlich. Das Zimmer schön und gross.

Negativ:: Einer der Angestellten an der Rezeption hat uns sehr dreist lächelnd betrogen. Um ein Taxi nach Kairuan zu bestellen hat er 50 Dinar kassiert und falsch behauptet es sei eine Anzahlung für das Taxi. Vor Ort konnte ich nichts tun. Nach einer nachträglichen Reklamation bei der Steigenberger Hotels Zentrale soll mir das jetzt rückerstattet werden. Aber der Vorfall war natürlich sehr unangenehm. Ich will diese Leute nie wiedersehen. Mit dem Internet gab es wiederholt Probleme.

Positiv:: The SPA was good, the food was good.

Negativ:: We had to chchange the room twice. In the first one, we had permanently elelctricity cuts, well bad luck it happens, but in the second room, which was not as nice as the first one. I discovered, that there has for sure someone used the room before, inclusive the bed. The water bottle was open, soap used, hair in the bed...not only hair from your head!!! The third room was o.k.. The animators are a bit a pain in the neck- but obviously the british guests likeded it. The beaches are as all other beaches in Tunisia, nice sand...if you can see it between all the litter which is distributed all over Tunisia, but only by the Tunisians! Tourists take care of the environment, the locals don't...

Positiv:: Excellent as usual-great hotel.

Negativ:: Staff could be a bit more polite

Positiv:: Schöne Anlage. Toller Strand mit glasklarem Wasser.

Negativ:: Personal sehr unfreundlich und unprofessionell. Bei unserer Ankunft kam niemand, um unser Gepäck entgegen zu nehmen. Man schaute uns nur dabei zu, wie wir es hereinbrachten bzw. behinderte uns dabei. Unsere Buchung wurde nicht gefunden obwohl über Booking.com bestätigt. Sehr schlechtes Essen bzgl. Qualität und auch Auswahl. Getränke furchtbar (alles, Kaffee, Säfte bestehen aus Pulver, Wasser und viel Zucker (abgesehen von den frischen Säften beim Frühstück)). All Inclusive ohne Möglichkeit etwas zu essen zwischen 15 und 18:30 Uhr und ab 21:30 Uhr. Schlecht für Reisende mit kleinen Kindern. Um 6 Uhr früh stand plötzlich ein Gast mit seinem Koffer mitten in unserem Zimmer. Man hatte ihm unser Zimmer gegeben ohne zu überprüfen, dass dieses bereits belegt ist. Keine WC-Waschbrausen in den Bädern in den Zimmer. Korruption bei der Beschaffung von Taxis.

Positiv:: They have a great choice of food in the restaurant. Very tasty and they change up the menu very now and then.

Negativ:: For a 5 star hotel I would expect that I can relax without being hassled into buying anything. When we were laying in the beach a lot of local sellers were approaching us non stop. Whether we wanted sandals, food, camel\horses rides ... it was quite nerve wracking. Also the bathroom wasn’t as fancy as the rest of the room or hotel.