The Ritz London

The customer service is wonderful, however if you would like a good nights sleep do not stay in room 126 as the noise from below this room will keep you awake.

The customer service is wonderful, however if you would like a good nights sleep do not stay in room 126 as the noise from below this room will keep you awake.

The staff

The superb standard of service. The beautiful room . Ritz champagne in the Rivoli Bar looking at Lalique. Thank you to Federica who checked us in and Flavio who served us. The breakfast was also excellent and beautifully presented.

Everyone very efficient and helpful. Beautiful ambiance, hotel well situated.

We were unable to gain access to our second room (427) until we returned from the theatre. Four of us had to use the one room (425) to change to go to theatre!

The service was both efficient and very friendly. Every one of the staff went out of their way to assist, but were happy and able to chat, which made us feel very welcome. The public rooms at the Ritz are very grand, in the style of the 1920's, and the restaurant is like a British stately home. We had a room upgrade - an Executive Suite on the 7th floor - which was recently refurbished and was faultless (sometimes even in good hotels you might find a light bulb has failed, or something similar - at the Ritz everything was perfect). We had breakfast in our room, which was delivered on a trolley that opened up to become a dining table, which was a nice touch. The weather was also excellent during our stay and as the hotel is right next to Green Park it was nice to take a stroll in the park. For a longer walk (up to 2 hours if you wanted) it would be easy to get to Hyde Park through Green Park.

It was very difficult to find fault with anything. Personally I would have liked tea or coffee making facilities in our room. I couldn't find it anywhere, but I didn't bother to enquire as it really wasn't a big deal for us.