Econo Lodge Coliseum ist mit dem Auto nur 10 Minuten entfernt von: West Virginia University. Sie können sich auf Gratisleistungen wie WLAN und Parkplätze ohne Service freuen. Es wird ein im Preis inbegriffenes kontinentales Frühstück serviert.
Negativ: I booked my room on Kayak and got charged $72 and some change. I arrive to the hotel and get told I need to swipe my card again for the room. I get charged an additional $58 and some change. I called the manager of the hotel and left a message. No response. Terrible management and customer service!!
Positiv: Absolutely NOTHING. Negativ: Disgusting, a disgrace to this industry, and a place to ABSOLUTELY never stay at when you are in West Virginia.
Hands down, the WORST customer service in the hotel industry.
Our team was sent down for business and EACH of our FIVE rooms had 20+ stinkbugs and cockroaches in the bath tubs.
When the cleaning lady was asked to clean the bugs out of the room, she proceeded to laugh at the guests and keep walking.
After calling and canceling the rooms through Kayak, I was told to retrieve an invoice of the rooms cost. I called the hotel, and they would not provide and proceeded to tell me they were calling 911 and not helping us with this situation and hung up on me.