Hotels in Puerto de la Cruz

Positiv:: Nice location. Great restaurants in front of hotel.

Negativ:: Bad wi fi signal. Small bed.

Positiv:: We have stayed in their sister hotel many times, and the comparison is far better than 4 Dreams rustic look and decor. Rustic decor in rural areas is good but for a town venue it is sadly lacking and looks bedraggled. So our preference would always be Sun Holiday hotel.

Negativ:: Fine as is was

Positiv:: Mitten im Zentrum von Puerto de la Cruz. Alles wunderbar fussläufig zu erreichen. Das Personal an der Rezeption sehr nett und hilfsbereit. Günstiger Preis.

Negativ:: Das Bad müsste dringend saniert werden. Keine Ablagen. Keine Klimaanlage, aber mit offenen Fenstern viel zu laut...

Positiv:: Stayed here many times. Love the hotel and its location

Positiv:: großes Zimmer, großer Balkon, für Puerto de la cruz ruhiges Hotel. zum baden ca 10 min Fußweg nicht so gut: kein Essensangebot und Kaffee morgens nur aus dem Automaten

Negativ:: nicht so gut: kein Essensangebot und Kaffee morgens nur aus dem Automaten

Positiv:: Very nice place to stay friendly stuff For my personality it’s 10/10. For this hotel

Positiv:: Friendly staff and good location.

Negativ:: Noise from street at night and early morning.

Positiv:: Super freundliches Personal, half uns bei jeder Frage weiter und immer ein Lächeln auf dem Gesicht :)

Negativ:: Eventuell bessere Beschreibung des Weges zum Hotel

Negativ:: Das Studio war abgewohnt und die Möbel mehr als Vintage. Die Wände so dünn, dass man gleich von beiden angrenzenden Zimmern ALLES hörte. Schlafen war unmöglich. Wir hatten fünf Nächte gebucht und sind nach einer Nacht abgereist, was man schulterzuckend zur Kenntnis nahm. Den Manager zu sprechen war nicht möglich.

Positiv:: The location, value for money and the quietness in the area

Negativ:: The shower pressure

Positiv:: The room was clean and suatable. If you rent a car there will be the problem with parking. We made a mistake and didn't ask for a support. The administrator will give uou a map and show where the huge free parking is. Don't hesitate to contact the reception first.

Positiv:: Great location, quiet place, helpful staff, easy checkin & check out

Negativ:: Very basic, no air-con, no hand wash, shower gel or hair amenities.

Positiv:: Beaches, nearest restaurants, parking, food inside the hotel

Negativ:: hair dryer was very old, you should change it to newest, there wasn’t an iron and a linen dry

Positiv:: Nice view.

Negativ:: The first room that we got was quite bad. It looked like the last investment for the rooms was done when the hotel was built( scratched walls, old and bad looking doors, not the best windows). In the end we asked for a different room and the one at the upper floor was way better.

Positiv:: Breakfast location views

Negativ:: Balcony

Positiv:: Nice location, nice rooms with air conditioning

Negativ:: The neighbouring rooms looked like they needed redecorating, peeling paint in balcony doors.

Positiv:: Good greakfast, helpful staff, great location.

Negativ:: Hotel in the middle of its rennovation (there weren't any construction work at the moment of stay, but some parts of facilities were already rennovated, while the other ones very outdated). Ok in general, but after rennovation completion would be much better I guess.

Positiv:: Lobby clean , staff friendly

Negativ:: Shabby room - needs a facelift

Positiv:: Fruehstueck war gut.

Positiv:: The location and the room was clean.

Negativ:: It was quite noisy at times. No fridge in room. the road was quite unsafe to travel

Positiv:: The view

Negativ:: Two single beds merged together instead of one double bed like advertised, very uncomfortable. No fridge or even a kettle in the room, you have to go down to the bar to get hot water.

Positiv:: Great location, good value for money

Negativ:: Fruit not always fresh

Positiv:: Lage Strandnähe

Negativ:: Nachts immer laut. Türen wurden mehrfach zugeschlagen. Immer wieder gesagt aber die Nacht drauf wars wieder laut.

Positiv:: Super Nah am Strand, sehr gutes Preis Leistungsverhältnis. Der Loro Parque ist in wenigen Minuten zu Fuß erreichbar

Positiv:: Two pools were good catering for young and older clients. Housemaids were very friendly.

Negativ:: Staff in restaurant rushed you. Not prepared for clients with special dietary needs.

Positiv:: Extremly frendly staff, good location

Negativ:: Food quality is poor, gap in the all inclusive, pictures on the booking are photoshoped, not reflecting the reality

Positiv:: Not much. As the rooms are old and in bad condition.

Negativ:: The beds were very hard and uncomfortable. The pool water was cold not as warm as they say. There was noise from the bar at night that I could hear from my room on the third floor. The coffee in the breakfast room was like drinking cardboard. The food was hit and miss. Sometimes ok sometimes not. No verity! The fish was always over cooked and taste less.

Positiv:: Location

Negativ:: No free wifi

Positiv:: Lage, Service und Sauberkeit sehr gut.

Negativ:: Das Hotel ist schon etwas älter, das Publikum auch. In machen Zimmern gibt es keine Heizung. Die Rezeption hilft mit Heizlüftern aus.

Positiv:: Nur Lage war gut

Negativ:: Personal war unfreundlich, Service war nicht gut und unsere Zimmer wurden nur aufgeräumt, niemals wurden die Böden geputzt oder Staub gewischt. In 5 Tagen wurde die Betwäsche niemals gewechselt.

Positiv:: Kids animation was extraordinary nice

Negativ:: Old but well maintained furniture

Positiv:: Staff in the hotel are just fantastic! Rooms are spotlessly clean & room staff do a lovely job each day, keeping the room tidy & fresh. Most important for us the air conditioning works really well & room can be kept to a nice temperature by individual control in the room!. The newly renovated Pool Area is really lovely. There are plenty of places to lay or sit in the Sun. The evening entertainment is lovely to have after dinner. A different act each night. The entertainment supervising Lady puts in a huge effort to ensure everything runs smoothly. The Flamenco evening is top class, & free!! We have see lots of Flamenco dancers in the past & this group are by far the best! A free bus will take you to the Commercial Shopping centre on the other side of town. Return to hotel also available on free bus, but it is a very pleasant walk back through a very interesting part of town. You can also easily get to the Lago Martinez, and surrounding area a short walk from where the bus drops you off. If you feel tired a taxi back to the hotel will be about €4 or less! Taxis never cost more than €5 including a big tip to go anywhere in Puerto! The bus stop to go to Santa Cruz is only about 10 minutes walk from the hotel. There is a black volcanic sand beach nearby, and a lovely paved garden to walk by along the seafront.

Negativ:: The location is a bit outside of centre, but even so the hotel is walking distance from everywhere.

Positiv:: Frühstück in Ordnung, ausreichend und gut

Negativ:: Zimmereinrichtung abgewohnt, Handtücher und Bettwäsche sind alt und haben oft Löcher

Positiv:: Location, the view, food at diner.

Negativ:: After we reserved the room we tried to contact the hotel by e-mail and phone, but nobody answer. When we arrived at hotel, we asked about a parking place and the receptionist directed us at a free public parking in the nearby. After two days our car was pick-up from the parking, because there took place a event which was hosted by the hotel. We had to pay 127 Euros to the Police and Pick-up company. When I requested help at the reception they said that they don't know what's happened in the parking place. We received a room near the supply gate and in the morning it was very noisy.

Positiv:: Ease of movement within the hotel. The excellent staff, From the moment we arrived until we left, we were treated with respect and friendliness. especially from the staff that were still there after our stay 2 years ago.

Negativ:: Having to leave and go home.......

Positiv:: Nice location , hotel very clean , perfect for family trips , all inclusive is definitely worth it , hard working staff

Positiv:: place is clean and handy, in good spot, close to many restaurants and bar, also supermarkets.

Negativ:: - although non smoking room, it smelled after cigarettes - missing sponges or detergents in kitchenette makes cleaning of the dishes yourself hard (it's not included in price) when you're staying one od two days you don't want to buy those things to be able to wash two plates, It should be provided

Positiv:: The location was perfect. Right by the square where everything was going on. The views from the room/pool were incredible.

Negativ:: Was a mark on the blanket upon arrival. There was broken glass on the floor which looked like it’d been sweeped but not picked up.

Positiv:: -Great location -Privacy -Close to restaurants and beaches in Puerto de la Cruz -Pool on the roof is realy nice, although small -They have buffet restaurants in the hotel, reasonably priced but we did not dine there. - Hotel is decent value for the money.

Negativ:: Outdated hotel -Rooms were not too clean and on sundays they do not make the bed or change towels, I don't think the maid works on sundays. -No laundry facility in the hotel - they charge by item of clothing. It is ridiculously overpriced, with around 4€ for one t-shirt. -No wine bottles opener in the room - although it has a kitchen with basic items and a fridge. - They charge 5€ per day for "premium" internet. In 2019, all hotels should have high speed internet without making the guest pay extra for decent speed. - Safe is charged per day. It was in the room, but you must pay to use it.

Positiv:: Wir kennen das Hotel seit vielen Jahren und lieben es. Das Haus liegt optimal am Beginn der Fußgängerzone, wenige Schritte bis zum Plaz de Chorco und auch bis zur Plaja Jardin ist es nicht weit. Unserem Wunsch, das Zimmer zu tauschen, wurde unkompliziert entsprochen.

Positiv:: Die Lage ist für einen kurzen Aufenthalt ideal!

Positiv:: No breakfast. Love the location.

Negativ:: Missing a kettle.

Positiv:: It is a great location, at the beginning of the pedestrian zone. We did not try the swimming pool because it is open only from 10-18 and we were there just for the night. The rooms are quite big, well equipped.

Negativ:: Old the building needs renovation. Everything looks 30years old, with the exception of the bathroom and mattresses which were quite comfy.

Positiv:: Die Terasse mit dem Pool war super und man hat eine tolle Aussicht. Nahe Lage zum Busbahnhof. Die Küche war praktisch auch wenn diese alt ist.

Negativ:: Das gratis Wifi funktionierte schlecht.

Positiv:: Gefallen hat mir, dass ich schon frühzeitig in das Zimmer konnte und dass es eine Badewanne mit ausreichend heissem Wasser gab.

Negativ:: Mehrfach hatte ich um ein ganz ruhies Zimmer gebeten. Beim checkin sagte man, dass das Haus eh so gut wie leer ist. Trotzdem bekam ich nichts in der oberen Etage, das erste Zimmer war indiskutabel (lüftungsanlage vor dem Fenster). Gegen einen Aufpreis von 5 € durfte ich umziehen. Da hatte ich dann pech mit den Nachbarn, habe kaum geschlafen. Es ist total hellhörig!!

Positiv:: Die Lage und die Dachterasse waren top. Das Personal ist gut und hilfsbereit. Die Ruhe und die Nähe zum Zentrum sind besonders gut. Wir sind zum 3. Mal dort und konnten uns nicht beklagen.

Negativ:: Das Bad und die Armaturen könnten neuer sein. Alles wirkt etwas in die Jahre gekommen und ist nicht up to date. Die Matratzen sind nun in meinem dritten Jahr in dem Hotel in Folge eine Katastrophe. Die Federkernmatratzen bestehen zu 100% aus alten Eisenfedern und sollten endlich gewechselt werden. Liegekomfort gleich null! Ansonsten gerne wieder!

Positiv:: Lovely place excellent location.

Negativ:: The hills

Positiv:: Lovely staff, excellent location easy to get to playa jardin, great for walking around the old town in the evening with all the restaurants and little bars with music.