Venetia Palace Hotel

Great location, walking distance to train station and airport shuttle. Friendly staff who seems to try to help. Problems seems more related to management rather than staff quality.

Main problem ... no hot water and staff seems to think that it is normal. Also, the towels do not seems to be clean. Actually, I was originally quite happy with the hotel ... its excellent location (walking distance from Roma Train Station). The staff appeared to be very friendly and we were able to get a kettle despite none is originally available at the room. We stayed five nights, but then small problems started to creep up. First, the kettle we first got did not really work, and the staff was friendly and changed a working one for us eventually. Then, most of the power sockets in the room are type L, instead of the tighter C or F, and the adapters we have often got disconnected or fall out. Loose socket connection is actually a safety hazard! Also, the refrigerator in room was not really that cold, the staff tried to help but it didn't really get it fixed. Then on the last night, there was no hot water, which was really bad considering it was August and we spent the whole day out in the sun. When we call the front desk, the reply was water pressure was low and not much they can do. That was a first for me, and checking the web, I found that this is a well complained problem, making it even worse (from my perspective). System does not seem to respect (and hence be able to respond to) customer complaints ! It is really a dent for me, after having a great 24 day tour in Italy and Greece.

The location

Ironing and facilities

The rooms are clean.

Staff were rude, some of the facilities advertised are not available, and maintenance is needed in the rooms (ACs not working properly/ light switches broken).

The location was convenient, mostly because we stayed here a few years ago and could navigate our way around easier.

The shower was filthy and riddled with mould. The shower screen door was basically hanging off. There was no blind on our door the first day, however one did magically appear the second day. Everything felt old and far from “4 stars”. Wifi signal was dismal, half the machines in the gym were broken, the rooftop spa was green and slimy.