Hotel Contessa - Luxury Suites on the Riverwalk

Positiv: nice "earthy' atmosphere and location love the suite option

Negativ: very expensive valet parking and no self parking lot poor room service options and other snack options no balconies or windows to open poor ventilation in rooms small pool and hot tub broken

Negativ: The front desk staff was unprepared and it to over 45 minutes to check in

Very nice hotel, decent location, staff rather col

Positiv: The suite was great - nice sitting area, spacious bathroom, good bedroom and everything worked perfectly. The hotel's location is directly on a loop of the riverwalk which is good because it puts you right into the attraction, but is not on the main section so it's much quieter and easier to find a dining place. Parking is available across the street from the hotel and the street itself is not as busy as those nearer the Alamo.

Negativ: Parking at the hotel is a ridiculous $36/night and they charged for two parking spots for our two motorcycles even though we actually had both bikes consolidated out of the way in the valet area not even in the parking garage. That was irritating. The hotel staff were polite but very cold and decidedly unfriendly. Don't believe I did anything to be offensive or difficult - I didn't even argue about the parking issue - but all of the desk staff (two in the evening, one in the morning) gave the impression they had much better things to do than speak with me.

Fair value

Positiv: Location and large size rooms

Negativ: Issues with hot water and terribly slow and incompetent valet

Positiv: Very clean. Polite, professional staff. Wife enjoyed the spa and the gym is very nice. Good location for visiting all of the tourist spots in san Antonio.

Negativ: No hand rails in the bath tubs/shower. Fell twice getting into and out of the shower. Sides of the tub are very high. Too many children running around the halls unattended, noisy. No frig or micro wave in the room. Onsite food and drink is very expensive. Ice machines are far apart on the floors. no vending machines for late night drinks/snacks. Valet parking is very expensive. View was nothing spectacular because of the trees surrounding the hotel.

Positiv: Check In was easy. Hotel room sitting area was actually very comfortable and functional to use, unlike most average hotel suites. Location was great. On the Riverwalk plus just 2 blocks from literally everything. Self parking lots were super close as well, if you don't like waiting for the valet everytime.

Negativ: Hotel desk staff were business friendly, but it did not feel genuine. Which is the opposite of everyone else we met in San Antonio. This was one of the friendliest cities we've encountered!! Also the tub in our room did not drain properly, so you stood in water while you showered and the faucet was loose and spun all the way around.