Hotels in Tokio

Positiv:: Hotel is very nice , modern and clean. Excellent location. Service is good but English is a challenge.. good gym good breakfast

Positiv:: First thing you notice when you step inside the hotel is the amazing, spalike scent in the whole hotel. The stuff was so nice and friendly. The view from our room, the pool and the bar is breathtaking.

Negativ:: For iur liking, the mattress was to soft.

Positiv:: The property was in a convenient location and had wonderful views of Tokyo. Rooms were well appointed, albeit smaller (but of course you are in Tokyo). Breakfast was great. Good use of technology in the rooms.

Negativ:: Everything about the property was really nice. Our stay was adversely affected by some really poor advice from the concierge, who sent us to a very overpriced restaurant and led us to believe that the dress code everywhere in Tokyo was very formal, something our booking agent laughingly dispelled the next morning, setting my whole family back at ease. Once we no longer used the concierge we had great food experiences in Tokyo.

Positiv:: Traumhafter Ausblick, super zentrale Lage, schöne Zimmer, tolles Spa

Positiv:: Good location and new hotel. Japanese style interior bery nice.

Positiv:: Everything

Negativ:: Nothing

Positiv:: Gutes Hotel für Business und auch für Urlaub. Aussergewöhnliche Aussichten aus allen Zimmern und Restaurants. SEHR freundliches Personal.

Negativ:: The Wifi could’ve been better: a tad bit slow.

Positiv:: It is actually a very nice hotel. The staff were very attentive, technical items in the room was nice and the room was very nicely decorated, The bathroom and water closet with the Toto washlet was also nice.

Negativ:: A third of the room's view was of the roof (of the main building) which was beyond disappointing considering the view was the reason I booked the room. So if the view is important to you, then upgrade the room (which we would have done but was told the hotel was full), check in very early or stay somewhere else. They should market these rooms as partial views to avoid disappointment. Other than that, the room was nice. But then again, there are nice rooms all over Tokyo for a lot less money.

Positiv:: I enjoyed most everything about this hotel. The room facilities were amazing, it was very clean, modern, staff well trained and discrete although English wasn’t really well spoken. Location is great, many restaurants around and metro line quite close. Great view. A Starbucks and Dean and Deluca in the building. Very classy, breakfast very enjoyable too.

Positiv:: I like the high-tech in room. I like the location of the hotel. And I really enjoyed the view from the room!!! Housekeeping did a great job to make the room clean and tidy. The brand of shampoo and others is Byredo (excellent!)..

Negativ:: Not much to complain about..

Positiv:: Beautiful hotel with wonderful facilities!

Negativ:: Nothing

Positiv:: Luxury atmosphere and amenities was nice.

Negativ:: Pool steps was smelly, room was really hot when i arrived.

Positiv:: Tried the hotel restaurant, it was a nice Chinese/Singaporean and its exceptionally good value! Rooms are like the hotel, new, spacious and great ergonomics. The hotel starts at 22nd floor, so it has great views~

Negativ:: Dislike would be hard to pick. While the hotel poses as a business hotel (and a very nice one), everything is functional, which could make it lack of character. Being at the heart of business district, it looses out on tourism side.

Positiv:: Apartment size was much bigger than expected, 2 bath rooms is great for family. It is a great choice for mixing business with short family break.

Negativ:: The breakfast could have offered more continental European options.

Positiv:: Das Personal war sehr freundlich. Die Ausstattung hat unsere Erwartungen übertroffen. Wir haben sogar einen kostenlosen Upgrade bekommen. Wir haben den Aufenthalt genossen.

Negativ:: Nichts. Alles war einwandfrei.

Positiv:: Die Lage is perfect, kurze Distanzen zum Kaiserpark, zur Tōkyō Station und zur U Bahn.

Negativ:: Bei der Buchung sollte angegeben werden ob das Apartment mit einer Waschmaschine gewünscht wird. Auch sollte man darauf achten ein Zimmer ab Etage 26 zubuchen, diese Zimmer haben einen guten Blick zum Kaiserpalastes.

Positiv:: Location and cleanliness

Negativ:: Nothing

Positiv:: Its a real nice property

Negativ:: Everything

Positiv:: The breakfast buffet was tasty. The room was very modern and spacious. There was an extra Japanese-style bedroom. The view from the window was simply astonishing.

Negativ:: The breakfast buffet was a bit expensive. The pool doesn't allow children to swim.

Positiv:: Very clean and spacious rooms.

Negativ:: The only bad part was that the pool is restricted to 16 and over which really bummed my 13 and 15 year old out. But aside from that everything was great.

Positiv:: Really lovely hotel, beautifully furrnished, extra large and super comfy bed and washing machine. Lovely bathroom. We used the gym every day which was great. Our room looked right out over the imperial palace gardens. Excellent, quiet location in business district - 5 mins walk to Tokyo Station with great restaurants. The hotel sits over Otemachi Station with about 5 subway lines running through it. Great beakfast with European and Japanese options. Wonderful staff. Complementary umbrellas!

Positiv:: Great location on top of Tokyo station, friendly staffs, excellent service ! Quiet and comfy environment. Staffs arranged everything for kids, also lovely cookie with eatable coloring pen. and now they can remember Shangri-La!

Positiv:: Everything

Positiv:: Location

Negativ:: Recognition for returning guests

Positiv:: Everything about Shangri-La Tokyo was simply superb. The staff were very polite, helpful and respectful of all guests and spoke very good English. The room was clean, with new furniture and had a breathtaking view of Tokyo skyline. The breakfast selection was very good too. I will definitely recommend others to stay here and will definitely love to come again.

Positiv:: bed is big for my family with 2 kids

Positiv:: Old but luxury hotel, friendly staff

Negativ:: Too expensive

Positiv:: The customer service and luxurious room

Negativ:: I had to leave

Positiv:: We chose Horizon Club rooms which was a delight for relaxing when back at the Hotel. The breakfast and snacks at the club lounge were excellent and the staff most helpful.

Positiv:: Was one of the best hotels I ever stopped in -staff are amazingly helpful-loved the room -food in horizon club lovely and that view is wonderful-loved the little washbag of goodies too -I’m am still using them now

Negativ:: Nothing bad to say was the best start to my trip to Japan -just wish I could have stopped longer

Positiv:: Spacious room, service, clean, location and view of the city.

Positiv:: It was absolutely superb. The staff in the Horizon Club could not have been more helpful. Our room on the 37th floor was large and extremely well presented.

Positiv:: Possibly the best service we've ever had at a hotel. A real gem in the heart of Tokyo. So much to do, see and eat within walking distance.

Negativ::

Positiv:: Perfekter Service kostet viel Geld

Positiv:: Wonderful helpful staff

Positiv:: Very nice staff. Super service.

Positiv:: Relatively roomy, exceptional service, definitely five star hotel.

Negativ:: Pricey.

Positiv:: We arrived to Tokyo on a rainy day. On arrival to the Imperial Hotel, the staff dried our suitcases immediately. Very warm service.

Positiv:: Zimmer im Turm mit Blick über Tokyo Liegt mitten in Ginza, Kaiserpalast nicht weit. Sehr aufmerksames Personal

Positiv:: Great location and easy access to Ginza station. Concierge was really efficient in helping us make restaurant reservation. Nice scenery of Tokyo and hope to come back soon.

Negativ:: Nothing

Positiv:: The air conditioning system is much better after room renovation. Now I am able to sleep quite well because of good air circulation. All hotel staffs are well trained and very responsive with quick action.

Negativ:: Breakfast become boring after the third days because it needs more variety.

Positiv:: Gute Lage. Von den hohen Stockwerken im Turm großartige Aussicht. Sehr freundliches Personal.

Negativ:: Frühstück und Roomservice sind sehr teuer (selbst für japanische Verhältnisse) - insoweit schlechtes Preis-Leistungs-Verhältnis.

Positiv:: Staff was kind, patient and extremely helpful The location was great

Negativ:: Kind of old feeling decor Coffee in the room could have been better Didn’t like the powdered cream A hotel of this caliber should have a Nespresso machine or similar with cream in small sealed cups More than one cup/person/day would be better Gym could have been bigger The food and drink in the lounge was very expensive and was very basic 1400 Yen for a small pot of herbal tea for example

Positiv:: Alles sehr gut.

Negativ:: Sehr teuer, auch für ein 5 Sterne Hotel.

Positiv:: The continental breakfast buffet is a little simple at the Imperial Viking Sal restaurant because the price is not high ( 4320 Japanese dollars). French toast is very delicious. I highly recommend "the Gargantua" delicatessen in the lobby. The macaron, season sweets, chocolate and beef curry bread are very yummy.

Negativ:: no

Positiv:: Clean and convenience

Positiv:: Location, staffs, services <3

Negativ:: None.

Positiv:: Everything

Positiv:: Very clean and close to Tokyo Skytree

Positiv:: Leckeres Frühstück, super Kaffee, Münzwaschmaschinen, Supermarkt ums Eck, Conveniece-Stores fußläufig, Automat zum Ausschecken (Zimmerkarte rein, fertig), Skytree-Town (Shopping-Mall) vor der Nase, U-Bahn-Anbindung der Hanzomom und Asakusa-Linie, Bushaltestelle (Skytree) gegenüber, ich war bereits das dritte Mal in diesem Hotel undbevorzuge es vor allen anderen.

Positiv:: Excellent and very friendly staffs and overall service is fantastic. Left our luggage there when we went off for a day, and they were in our new room when we checked in again.

Negativ:: Nothing about the hotel.

Positiv:: Great location, spacious rooms. staff was friendly and hardworking

Negativ:: The breakfast buffet was a disappointment. Price was a little high.

Negativ:: The windows couldn’t be locked. Not a huge issue but with an active toddler it did make me slightly anxious.

Positiv:: The location is incredible! Close to transport and all Skytree has to offer.

Positiv:: Lage direkt über Bahnhof (Narita Airport, U-Bahn, ...). Lebensmittelladen unten im Haus. Nicht direkt im Zentrum, trotzdem ideal gelegen. Personal freundlich, Zimmer sauber, Bad tiptop

Negativ:: Stabdard-Zimmer eher klein (Japan halt...)

Positiv:: Conveniently located near Skytee town / Oshiage mall, this hotel is a great pick if you have a family and want to hang out in that area. Right next to the station and a 30 second walk to the mall.

Positiv:: the rooms are large by Tokyo standards and while located in the suburbs it is close to excellent metro services

Negativ:: location is a little far out of central Tokyo, so not the range of restaurants and bars that are available in central Tokyo

Positiv:: in front of the mall solamachi, oshiage skytree st and the Tokyo Skytree! very spacious room comfortable pillows

Negativ:: no wall between wastafel n bedroom, only a wood curtain...

Positiv:: Gorgeous property. Only wish they had shown us the spa and workout area. We only saw it as we departed and missed what looked like a fabulous experience. The breakfast buffet was other worldly.

Negativ:: All excellent. Staff exceptional. Rooms excellent.

Positiv:: Stayed here twice during our trip to Japan. Enjoyed everything about our stay. The restaurant Camellia was lovely and we ate there most evenings. Everybody was very helpful during our stay. The location is second to none.

Negativ:: Nothing to dislike.

Positiv:: Concierge team was fabulous and extremely professional and helpful.

Negativ:: Japanese breakfast selection was very good but Western pastries and bread were quite average which was quite disappointing given how good Japanese pastry chefs are in general. Also their coffee could be improved

Positiv:: I was surprised I did not get breakfast included into my deal.

Positiv:: The location was excellent and the staff were helpful and efficient.

Negativ:: The bedroom was a little small but the bathroom made up for this.

Positiv:: Sehr gutes Frühstück. Lage mit ausgezeichneter Verkehrsanbindung. Das jüngere Personal war sehr freundlich, dienstbeflissen und motiviert.

Negativ:: Die Chefconcierge war arrogant und unmotiviert. Eine gewünschte Restaurantbuchung dauerte 20 Minuten. Die damit betraute junge Nachwuchsconcierge wurde von deren Chefin mit der Aufgabe im Stich gelassen.

Positiv:: Central location!

Negativ:: Disappointing - small & Very noisy - room at long Walk from lobby.... Till Very late a lot of noise from station... Could change room at midnight but with early departure not useful... Staff not Very friendly. No value for money

Positiv:: Love the hotel and the location can’t be more perfect

Negativ:: The staff makes everything great

Positiv:: Exceptional location, nice and helpful staff, great buffet breakfast at the Atrium

Positiv:: Die Zimmer waren sehr sauber, aber dies trifft für alle Hotels in Japan zu die wir besucht haben. Das Hotel ist sehr elegant eingerichtet.

Negativ:: Wir hatten lt. Angaben ein 30²m großes Zimmer gebucht. Tatsächlich glich es aber einer Besenkammer. Mit zwei Koffern, die man als reisendes Paar nun einmal hat war das Zimmer voll und man konnte sich nicht mehr bewegen. Im Zimmer waren die einfahrenden Züge zu hören, dies bis spät Abends und wieder ab ca. 5 Uhr Morgens. Das Frühstück kostet nochmals 700y/Person. Wir haben dies also nicht in Anspruch genommen, ansonsten hätten wir für ein Zimmer von ca. 14 ²m incl. Frühstück 500 € gezahlt. Das Hotelpersonal war sehr reserviert und kühl (bis auf die Dame, die uns zum Zimmer geführt hat.). Auf unsere Beschwerde wegen der Zimmergröße und des Zuglärms wurden wir von Hotelmanager (allerdings erst nachdem wir bezahlt hatten) belehrt, dass die Grundstückspreise in Tokio halt hoch seien und damit auch die Zimmerpreise für kleine Zimmer. Wegen des Zuglärms hätte sich noch nie jemand beschwert. DIes ist schwer zu glauben.

Positiv:: Beautiful Hotel. Extremely polite staff. We stayed at the 46th floor. Our room had a stunning view of Mt Fuji which we enjoyed. Breakfast offered was nice with a variety of both continental and Japanese cousin.

Positiv:: The breakfast was excellent and the location is perfect, near Tokyo station. The room is nicely decorated and the staff are excellent and friendly.

Negativ:: Nothing

Positiv:: The staff were very friendly . The area of standard room is very stuiable

Positiv:: Das Frühstück war sehr reichhaltig; auch für Europäer. Im Haus befindet sich ein kleiner Supermarkt, bei dem man rund um die Uhr einkaufen kann (hauptsächlich Lebensmittel und Getränke). Aber auch Drogerieartikel, falls man etwas vergessen hat. Die Zimmer sind super ausgestattet. Vom Duschbad über Zahnbürste ist alles vorhanden! Eine Flasche Wasser gibt es täglich gratis. Das Hotel ist nagelneu; das sieht man auch an der Zimmerausstattung. Besonders hervorheben muss man den ausgezeichneten Shuttle-Service zum Disneyland bzw. DisneySeas und zur nächstgelegenen Bahnstation. Zu den Stosszeiten fährt alle 10 Minuten ein Bus. Man bekommt einen Fahrplan und alles klappt ganz pünktlich und bequem.

Negativ:: Man muß wissen, dass die Rezeption sozusagen im 1. Stockwerk ist. Wenn man vom Taxifahrer ebenerdig am "falschen" Eingang abgesetzt wird, steht man erst etwas hilflos beim Paketdienst herum und sucht, wo man einchecken kann! Aber das Problem war schnell gelöst.

Positiv:: Wir hatten ein Zimmer in der oberen Etage gebucht. Eine Investition, die sich gelohnt hat. Der Ausblick auf die See und den Sonnenaufgang waren grandios. Man konnte gemütlich auf dem riesigen Sofa vor dem Panoramafenster sitzen. Die Auswahl beim Frühstück war sehr umfangreich und abwechslungsreich. Shuttle zur Bahnstation war hilfreich.

Positiv:: The (double) room was big enough for four people and was very comfortable. Having the convenience store in the hotel was great (as we were a bit jet-lagged anyway, it was also good not to have time pressure for breakfast). Value for money was very good.

Negativ:: The location is obviously not very central. Having said that, the shuttle bus to the train station worked really well, and the comfort and value made it worth the extra travel time.

Positiv:: The size of room was comfortable. Enough space for 2 persons.

Negativ:: Nothing at all.

Positiv:: Quiet and nice view. Near the sea and nice promenade. Near the park. Not far from Disney

Positiv:: Everything

Positiv:: 1. good wifi 2. very spacious 3. good facility 4. good free shuttle buses 5. clean 6. beautiful view from room 7. good toiletries

Negativ:: no discount to buy the buffet breakfast

Positiv:: excellent experience,its a home away from home☺️❤️

Positiv:: The view from the room was superb. An amazing view of the bay and Tokyo skyline. The room was large and spacious and the facilities and provisions in the room excellent. The breakfast buffet was very good, a huge selection of traditional Japanese and international and a great start to the day. The supermarket on the ground floor is a welcome option after a long day out at Disney or sightseeing in Tokyo, especially offering good value and an alternative for families.

Negativ:: Nothing. We enjoyed every minute and loved the room.

Positiv:: The breakfast is good and very friendly to kids, lots of choices you can find. The free shuttle is precisely on time and helpful to travel between Disney and hotel. Staff are professional and kind, with no communication problem in English.

Negativ:: I like the staff very helpful and friendly,, the room is very clean every thing there is excellent except the TV channels very poor

Negativ:: Every moments was quite good before last moment at the hotel . When i leave the hotel.. there was two bellboys however no one even try help me to put my big carriers into taxi. All they did was just standing by me and watched it.

Positiv:: Everything was perfect from the rooms very well designed and spacious to the rooftop bar, gym, spa ....

Positiv:: The staff were incredibly pleasant . Enjoy a drink at the bar with a lovely view and pianist playing . The gym was amazing

Negativ:: The construction so don't pick park view

Positiv:: Good quality of breakfast. I particularly like bathroom design. Round shape of bathtub is very interesting and comfortable. Good idea!

Positiv:: The view is perfect !!

Positiv:: The location was paramount - central to excellent shopping areas as well as not far from a major subway stop at Toranomon Hills, which made it easy to get to fun areas like Roppongi and Shinjuku. The hotel is modern but still has very traditional Japanese accents, which gave it authentic energy. The staff is friendly and knowledgable and the concierge provided helpful recommendations for dinner and activities. The bed is firm but comfortable and the Tower View is a MUST, worth the additional cost. The bathroom is spacious and well designed and the robes were the best! Also, the daily refills of complimentary wasabi crackers were a nice touch. We did breakfast in the morning at the hotel and it was delicious! If you have time, be sure to check out the pool and the spa on the lower floor.

Negativ:: Honestly, it was one of the best hotel experiences I've had internationally. I did not try the restaurant, and sometimes the elevators took a while to arrive (since you have to change to get to hotel guest elevators), but overall it was a seamless stay.

Positiv:: Inside atmosphere

Positiv:: Service, cleanliness n efficiency of staff with least waiting time checking in n out

Negativ:: Food at coffeeshop could’ve been better

Positiv:: The services of their staffs provided to customers. Friendly and promptly!

Negativ:: Nothing

Positiv:: Everything!

Negativ:: I thought breakfast was good but a little steep in price but after all the views are breathtaking and you are on 51st floor of a 5 star hotel worth every penny !

Positiv:: Lage

Positiv:: It’s location was outstanding.

Positiv:: Das Hotel liegt sehr zentral und ist dennoch ruhig aufgrund der gut isolierten Fenster. Es gibt 2 U-Bahnen in unmittelbarer Nähe. Sobald man aus dem Haus tritt, liegt sowohl das elegante Ginza „um die Ecke“ als auch kleine Restaurants. Wir hatten ein Eckzimmer und ein Standardzimmer: Beide sehr geräumig, sehr stylish. Freundliches Check Inn.

Negativ:: Der Teppichboden war zwischendurch nicht gesaugt worden. Dies wurde jedoch nach unserer Reklamation sofort nachgeholt. Es fehlen Schubladen oder Ablagen für Kleider im Zimmer . Die Stange mit den Kleiderbügeln reicht nicht aus. Das Frühstücksangebot ist zwar gut, der Service jedoch ist schlecht: es wurden uns regelmäßig (6 Übernachtungen) Tische an Durchgängen zugewiesen. Wartezeiten in einem dunklen Flur. Lactosefreie Produkte wurden zwar bei der Reservierung zugesagt, waren jedoch erst ab dem zweiten Tag und nur in Form von Sojamilch vorhanden. Der Raum ist sehr hallig und laut.

Positiv:: The location, the staff, the rooms decoration! A great experience

Negativ:: Everything was pretty good

Positiv:: The location and room amenities were first class.

Negativ:: Ice Machines did not work on our floor. There is no gym or pool that I know of.

Positiv:: Lage

Negativ:: Kein Fitness-Beteich Keine Bar

Positiv:: Staff, people and location

Negativ:: Mostly good, but 3rd smoking floors hallways stink, hard to cross the street due to roadwork, and no room service from the hotels restaurant

Positiv:: The location is very nice in the heart of Ginza. The room was clean and spacious as well.

Positiv:: Absolutely nothing

Negativ:: Everything from price range, to comfort, room size, hospitality and f&b quality is very poor

Positiv:: The breakfast was goon and the location is outstanding.

Negativ:: No room service or business center. Bed not very comfortable

Positiv:: Location

Negativ:: Not clean, not comfortable, no place in lobby, poor service in restaurant

Positiv:: Great location and very friendly staffs

Positiv:: Location Staffs were very helpful

Negativ:: The room is very small

Positiv:: Super Service. Wunderschönes Hotel

Negativ:: Die Lage ist nicht so toll, weit weg vom Stadtzentrum

Positiv:: Room

Negativ:: Lost in translation

Positiv:: Loved the view from the 46th floor of Mt Fuji. Breakfast was fabulous, room service was amazing. Even though certain items were not on the menu, the staff was kind enough to have it specially prepared for us. Overall the staff was very polite and willing to assist whenever asked.

Negativ:: The ambiance a little too dark in the lounge area at night. But I guess they needed to set the lightings like this so that the amazing view could be enjoyed from the 41th floor.

Positiv:: Große Zimmer, toller Blick über Tokyo, sehr gutes gehobenes Restaurant und tolle Bar

Positiv:: Probably the best hotel I did in my life

Negativ:: Nothing. All was perfect

Positiv:: I loved the service and the views.

Negativ:: Not value for money. The facilities are good but it’s not big deal just because it appeared in a film.

Positiv:: Bed swimming pool

Negativ:: Television channels limited no international channels

Positiv:: Gorgeous hotel, beautiful rooms and facilities and the staff were super friendly and helpful!

Positiv:: One of the best hotels I've ever stayed in. Staff were super attentive and the facilities were amazing. We were in a deluxe king - it was on the 47th floor facing Shinjuku station so gave great views across the city. Being able to have 24 hour breakfast in the room on the day we were leaving was a big plus. Had a good gym (also on the 47th floor), and the bar on the 52nd floor was beautiful (even if the drinks were a little pricey at 2400 yen each). Would definitely stay there again.

Negativ:: Very little to comment on here. The location is a little far from Shinjuku Station (about a 15 min walk), however the hotel does provide a regular shuttle service to and from the station (every 20 mins until 9:30pm).

Positiv:: Everything clean and nice and comfortable

Positiv:: Great hotel with amazing views over Tokyo. Loved our stay there. Also had a great dinner in the top floor restaurant.

Negativ:: Hotel was a bit out of the way for sightseeing and some parts of it a bit dated with regards to the design, especially considering the hefty price tag. Would probably go for something in another city district next time.

Positiv:: It’s just perfect!

Negativ:: Nothing!

Positiv:: Location in superb district of the town, amazing view, lobby bar - the best of All

Negativ:: nothing

Positiv:: Great atmosphere, very convenient stay

Negativ:: Nothing

Positiv:: Sehr gutes Hotel in zentraler Lage, mit Aussicht auf Tokyo und Tokyo Bay.

Positiv:: Erstklassiger Service, super freundlich, grosse gepflegte Zimmer mit riesigem Bad,extrem abwechslungsreiches Frühstücksbuffet, tolle bar mit sehr schönem Blick, sehr gute Restaurants.

Negativ:: Es gibt in diesem Hotel nichts zu kritisieren.

Positiv:: Great artistic flair x

Negativ:: The concierge desk was very bad . Emails sent days before arrival.. still not replied to . It was a struggle to get concierge to assist with any requests x

Positiv:: People who work at hotel. Simon. Suruchi among the many staff that were great!

Negativ:: Slow service at restaurants.

Positiv:: Amazing hotel on the top floors of a high rise. A destination for those visiting Tokyo even if you’re not stay at the hotel. Room and service staff exceeded every expectation. Staff spoke enough English to be able to assist with navigation sight seeing and dining. Location puts you right on a main train station and within walking distance of shopping and many diverse districts of the Tokyo area. Our rate included breakfast which I would highly recommended. Definitely one of the best we’ve had during our years of travel. The diverse selection of food and again, the service made it outstanding. Our teenage son was in food heaven.

Negativ:: The only negatives were minor - the rooms lacked any USB ports or enough plugs to charge everyone’s electronics but I’m sure if we had asked someone would have immediately come up with a solution (service was impeccable). The only other thing to note is that the restaurants run about $150pp for dinner (food only).

Positiv:: Very good facilities and generally very helpful staff.

Negativ:: Food options were very expensive, and not at all to our liking, particularly the lack of simple breakfast options and the extraordinary cost of a cup of coffee!

Positiv:: Highly recommended

Positiv:: Spektakuläre Aussicht auf Tokyo Bay, alles super stylish, mega professionelles und freundliches Personal, hervorragende Executive Lounge im 39. Stock. Nähe zum Tsukiji Outer Market und Ginza.

Negativ:: Man ist ca 10 Minuten zu Fuß unterwegs, bis man an der Shimbashi Station ist. Außerdem etwas nüchternes Umfeld (eher Business Gegend)

Positiv:: Room was stunning - view amazing. Spa and fitness room, Japanese restaurant was great.

Negativ:: Bar, service slow and expensive.

Positiv:: The bayside view is great, that’s what you pay for.

Negativ:: A bit difficult to access from street level.

Positiv:: Great size rooms with awesome views. Staff were fantastic. Loved the pool facilities too. Would definitely stay again.

Positiv:: Fantastic hotel. Excellent room at all levels.

Negativ:: Prices are too high. Not only the room, but restaurants and bar are too expensive.

Positiv:: This is truly a 5* hotel. Everything is simply excellent. View. Style. Linen in the room is changed every day ! The staff is simply ultra friendly and just perfect. Luxury at it’s best.

Positiv:: Everything was "tip top". It was a great experience.

Negativ:: Sauna was not included in the total price

Positiv:: Big rooms, very comfortable

Negativ:: Nothing

Positiv:: The room , the pool, the staff. The hotel design was amazing!

Positiv:: breakfast food is very good.

Positiv:: Grosse Zimmer, zentrale Lage bezüglich Subway

Positiv:: Location

Negativ:: Discriminatory treatment of my children who, by the way, paid like adults

Positiv:: Sehr schönes Zimmer, toller Ausblick. Sehr zuvorkommendes Personal, sehr hilfsbereit. Alles ist sehr sehr sauber. Super bequeme Betten. Tolle Lage mit U-Bahn Station!

Positiv:: Top Hotel, muss jedem empfohlen werden in Tokio. Werde jederzeit wieder hingehen, es ist alles perfekt. Für mich weltweit eines der besten Hotels in einer Grossstadt. Preis -Leistung absolut top.

Negativ:: Keine Bemerkung

Positiv:: Calm central highest standards

Positiv:: Every aspect of the staff was the best in the business

Positiv:: Very big room with fantastic view of Tokyo Tower. Metro is underground which is convenient to Ginza and Shinjiko. A preimium Shopping mall is just beside. Shuttle bus is direct from Narita Airport.

Negativ:: Quilt is a bit thicker.

Positiv:: Location, views from rooms, staff

Negativ:: Nothing

Positiv:: This hotel is located in the tallest building in Tokyo and it offers incredible views of the city! The rooms are breathtaking and I have never experienced such incredible, all encompassing service. The concierge offered us the best sightseeing advice and we had one of the most memorable dinners in their Japanese Michelin Starred Restaurant. Oh and there's a fantastic 24hr Grocery Store located in the super posh MidTown Shopping Center adjacent to the hotel. I have to also say that compared to other Ritz-Carlton Hotels I have stayed at around the world... this is by far the best of their Hotels properties!

Negativ:: What I didn't like was that we had to leave so soon...

Positiv:: Everything is absolutely top of the range

Positiv:: One of the best hotels that I’ve been in my life! Everything is really well done!

Negativ:: i had booked a non-smoking suite. the room had clearly been smoked in - an air purifier was by the bed when i got to the room. not cool at all. the fact that there are still smoking rooms that can be 'changed' into non-smoking? plus, had an issue with business card request. hotel itself is beautiful but dealing with unexpected issues not very good-especially for the price.

Positiv:: Warm, smiling staff, comfortable and elegant. Tasty food

Negativ:: Nothing at all

Positiv:: The welcoming was amazing and the staff were very friendly and helpful during the entire stay! Also the size and quality of the room!

Negativ:: There was no iron in the room, however once I asked the staff got me one

Positiv:: Ritz-Carlton always Bravo!

Positiv:: Ein typisches Ritz Carlton. Super Service, super Zimmer

Positiv:: Breathtaking view from the room + Excellent service from the staff.

Negativ:: If anything room features (e.g. bathroom tech) could have been improved. Nothing major though.

Positiv:: Sehr sauberes Zimmer und Bad. Japanisches Bad, das ist recht praktisch. Das Zimmer war klein, aber zweckmäßig. Das Einchecken war einfach und Hotel entspannt.

Negativ:: Das Frühstück war recht einfach. Klimaanlage Anweisungen nur in Japanisch. Nicht sehr zentral in Shinjuku aber in der Nähe gute Verkehrsanbindung.

Positiv:: Freundliches Personal Toller Service Tolle Lage Großartige Aussicht vom Zimmer

Positiv:: Great location close to shin-okubo station. There is a grocery store just downstairs to the complex and also an Italian restaurant. Reception staff were so helpful and were able to assist easily with luggage transfer. This hotel was perfect for our family of 5 to explore

Positiv:: Ein doch grosses Zimmer für Japanische Verhältnisse Alles blitz sauber

Negativ:: Matratze zu hart

Positiv:: 5 minute walk feom Obuko station and 10 from the one we used more Shin-Okuko. Handy small supermarket close by. Area was busy but safe and quiet location. Our family of four stayed in a junior suite. Room was big and bright with 2 big fixed glass windows and well equipped and we loved having a washer/dryer, iron. Ample space with hanging area, and floor space for 4 suitcases, knapsacks and shoes. The shower room was amazing for clothes drying overnight. City views were lovely. Nightshirt, slippers and bottled water were complimentary. We had breakfast in the communal area. Convenient and a Simple selection that filled you up... variety of breads, buns, croissants, jam, eggs, bacon/chipolatas, salad, cheese, ham, yoghurt, granola, cereal, canned berries, hot drinks, juice. Only 600y each which at the time was about $7.50. Staff spoke English and stored luggage from when we checked till we transferred. Never a line up for check in or out. ATM handy in Family Mart. The Italian Restaurant downstairs was ridiculously cheap. Three courses for under 1000y. We ate thete 3 out of 6 nights.

Negativ:: There was no dish cloth, tea towel or dish liquid for us to clean up after ourselves.

Positiv:: Great staff went out of their way to help. Loved location. Amazing for the price.

Negativ:: Wish I could have stayed longer

Positiv:: The location was fantastic, a 5 minute walk at most to Okubo station and one stop to Shinjuku. It's a JR station so we were able to make the most of our JR passes. The size of the deluxe apartment is amazing. We had 5 staying and there was ample room for baggage and relaxation. The hotel has been recently renovated, so everything is new and very clean. The room even had a washer/dryer. Only regret was not finding this place earlier!

Negativ:: Checkout is at 10am. I requested the possibility of a later checkout and was told I had to book the room for another night.

Positiv:: We have a two-bedroom suit. The room is on the top floor with a nice view. It has all we need like washing machine, microwave, iron, utensils, etc. (except you need to pay 100yen for washing powder.)

Negativ:: Breakfast is disappointing, though it is not expensive (600yen each). Prefer to have breakfast outside. There are some restaurants for breakfast near okubu station (Japanese and western).

Positiv:: Spacious, location and amenities

Positiv:: Sehr gute Lage, direkt an 2 JR Stationen gelegen. Supermarkt um die Ecke. Freundliches, hilfsbereites Personal. Zimmer für japanische Verhältnisse gross. Vom Hotel gestelltes Handy war sehr praktisch. Ruhige Lage.

Negativ:: Frühstück etwas einfach.

Positiv:: The location and the size of the room

Negativ:: Only 1 bathroom for the 6 people room capacity ☹️

Positiv:: location, clean n staf

Negativ:: breakfast too minimum

Positiv:: Staff response

Negativ:: The location was not as central as we expected

Positiv:: Staff helpful, rooms great for a family stay.

Negativ:: Just a little bit further out of the main area of Shinjuku. Close to a station though and only one stop in so not a big issues.

Positiv:: Comfortable and friendly services

Negativ:: Nothing

Positiv:: Tokyo is a beautiful place to travel to. However, finding a spacious accommodation with nice facilities at a reasonable price point is almost impossible. The Prince Sakura Tower was a pleasant surprise! The room and bathroom were both very spacious. We loved the bathtub in the bathroom so much we took a bath every night. Additionally, the beds were perfect. They were firm enough to support your back but soft enough to make you feel like you’re sleeping on clouds. Even the bed sheets and duvet cover were perfectly soft and smooth. Excellent hotel with excellent service and location. Will definitely come again.

Negativ:: The breakfast was very underwhelming. At a price of around ¥3000, you get one small portion of egg, cooked in your preferred style, and a very limited buffet. Take that ¥3000 and go somewhere else because Tokyo’s food scene is perfect.

Positiv:: Excellent place, location is great, the garden is amazing. Room is very big and stuff are more than happy to help. The restaurant on location serves great Japanese keisaki style cuisine, though pricy, is an experience one should not miss out

Negativ:: The toiletry. The razor provided is useless, I tried but only cut myself. Also I would recommand a water prof stall in the bathroom. My gf try to shave her leg and has no place to place her leg safely in the shower.

Positiv:: - Friendly and polite staff at all fronts - late room cleaning service - extremely quiet even though in the heart of the city - room was spacious with nice views - fast internet which was working across all prince hotels in the area

Negativ:: - no vending machine within the hotel - Sauna facilities were not operating through the late hours - breakfast should have been included for that rate

Negativ:: The bed is too soft and pillows are not comfort.

Positiv:: Sehr gut gelegen, schöne Zimmer, ruhig, stilvoll! Sehr gutes Frühstück und fantastisches Fitnessstudio.

Positiv:: it is really good location and the room size is absolutely an advantage of this grant hotel. I will surely order this hotel next time to Tokyo.

Positiv:: Good location near to Shinagawa Train Station. Easy access to many, many Japanese and western food restaurants. Nice garden in the back. The area has a slightly more residential feel than other parts of Tokyo. The gym has very good equipment.

Negativ:: The bed is too firm. No executive lounge.

Positiv:: Perfect!I have to say this hotel is one of my favorite hotel in Tokyo !The room is Large the garden is pretty and the location is great ! Only 30mins from haneda airport and if u have plan visit nearby cities u can easily take JR train at Shinagawa Station ! And hotel also have skincare samples in the bathroom (makeup remover/cleanser/lotion/cream) that is so sweet ! I would like to stay here again when I back to Tokyo next time !

Positiv:: Breakfast is so so .

Negativ:: location

Positiv:: The view from our room was very nice

Negativ:: Nothing

Positiv:: Very good location!!!! Very nice SPA area

Positiv:: It is convenient hotel, walkable distance to Shimbashi Station. It has well maintained guest room, small but compact, suitable for one person to rest after going out all day. The breakfast is reasonable, has good selections of japanese and western breakfasts. The front desk staffs are most helpful giving directions. The reception lobby has ample sitting areas to wait for airport pick up.

Negativ:: None.

Positiv:: Very helpful staff. Great view. Would definitely stay here again.

Positiv:: Comfortable, but small room. Good restaurant, but I do not recommend to order pssta. Very helpful staff

Negativ:: A little bit noisy, because our room was located near the staff room

Positiv:: Location. Staff

Negativ:: Room was very small for 2 persons

Negativ:: Zimmer sehr klein.

Positiv:: The concierge was excellent - she efficiently made our transport arrangements to the airport, and recommended several excellent restaurants nearby. She was very kind and welcoming. All of the staff, actually, was very kind and welcoming. We found the location very convenient to Ginza shopping and the east side of Tokyo (Ueno/museums). It's also a beautiful hotel, and the room was large by Japan standards.

Positiv:: Location is perfect. Being close to Metro is the main reason the I chose this hotel at the first place, even though I took the taxi to airport in the end. Ginza is a little bit crowed so maybe next time, I won't be staying at this area any more. The hotel itself is good, also with good view, but I think it's better for those who come to Tokyo to buy luxury goods, not just to chill around or to look for good food.

Negativ:: Please try to upgrade your wifi system. I believe the wifi of this hotel, is the worst in the world, like all of a sudden, I was back to 2002. SO PLEAE, UPGRADE!

Positiv:: Die Super Lage Freundliches Personal Gute Aussicht

Negativ:: Die englisch Kenntnisse des Personals ist ausbaufähig, es führt oft zu Missverständnissen!

Positiv:: Bathroom in totality was fantastic! Room was relaxing

Negativ:: Breakfast was not much of good and enough choices.

Positiv:: Clean and easy to navigate. Had a very convenient airport shuttle to Narita reasonably priced. Breakfast was too expensive for what you got. Location was pretty convenient to everything in Ginza. Good hopping off point.

Positiv:: Convenient to mang shopping points

Negativ:: Not so good breakfast

Positiv:: Amazing Tokyo skyline view from the rooms (the lobby is at the 16th floor, you room would be from 17th up), very comfortable position in the city center. Close to metro and to the vibrant Ginza neighbourhood. Also very close (15 mins on foot) to the well-known fish market