Hotels in Tokio

Positiv:: Perfekter Service, tolles Equipment überall. Eines der besten Hotels überhaupt

Positiv:: Das Hotel ist sehr gepflegt. Gute Lage zur Metro.

Negativ:: Der Roomservice war nicht so präsent. Der Empfang am Frühstücksbuffet war personenabhängig. Obwohl es bei uns inklusive war wollte die Dame an den letzten drei Tagen immer wissen, was wir denn nehmen würden ...

Positiv:: The Amazing view from our room! Excellent service and comfortable rooms. A proper luxurious experience. Central location, close by a subway station.

Positiv:: Amazing hotel, fantastic views of tokio

Positiv:: The staff are all exceptional, the views are exceptional, the bar is great, the beds are super comfy! Concierge were so helpful with bookings. All great.

Negativ:: Nothing!

Positiv:: Everything.

Positiv:: Staff were very helpful. Our room was very clean and had everything we could need. The swimming pool is lovely and spa perfect.

Positiv:: Every thing

Positiv:: Great high quality hotel. Excellent rooms and facilities. Beds extremely comfortable.

Negativ:: Lots of “rules” spoiled our stay. We were unable to have a drink anywhere in the hotel with our teenage children after 6pm. Under 18s are not allowed to use the pool. Again ridiculous. Over 14 would be a better policy. Extremely expensive for what it was.

Positiv:: I cannot say that I have much experience of ultra-luxurious hotels, but this one is absolutely stunning! You can find everything your heart desires; and the architecture, the interior design and the comfort level provided make it a memorable stay worth your while - and definitely worth the price tag! My sister and I were sad to have to go..

Negativ:: Every little detail is so well taken care of; seriously, we could not find any flaw!

Positiv:: All was perfect !!

Negativ:: My wife and I went to the pool area where the staff were very rude....WE were told in this huge hotel that only 8 people are allowed in the pool at any time...We were told to stand and wait..after 15 mins we were allowed into the pool, My wife and I got into the spa and no one else was in the spa, i attempted to take a photo of my wife in the spa and a staff member ran out rudely gave me a card telling me no photography ..like what ?? Im taking a picture of my wife in a spa by herself in a hotel we spent $1000 a night for...give me a break....

Positiv:: Size of the room, gym

Negativ:: Nothing

Positiv:: Das Personal war sehr freundlich. Die Ausstattung hat unsere Erwartungen übertroffen. Wir haben sogar einen kostenlosen Upgrade bekommen. Wir haben den Aufenthalt genossen.

Negativ:: Nichts. Alles war einwandfrei.

Positiv:: everything！

Negativ:: nothing

Positiv:: Clean, pleasant and helpful staff, access to the Tokyo Palace grounds for a walk or a run.

Positiv:: Die Aussicht war einzigartig! Sehr geschmackvolles Zimmer, gutes Bett und Bettwäsche.

Negativ:: Bis 10:30 Uhr gab es Frühstück, aber um 10:30 Uhr sind wir quasi aus dem Raum geschmissen worden. An einem Tag wurde das Frühstück auch ohne Kommentar schon früher abgeräumt.

Positiv:: I booked a studio apartment and on arrival we were upgraded to an executive apartment suite. Very luxurious. Separate bedroom. Full size kitchen. Large bathroom and shower. Two toilets. One accessible from the bedroom and the other from the hallway in the living area. Very well appointed with a washer/dryer. Two large screens TVs with english speaking programs. Windows at the front of the building but views only of the skyscraper across the street. Did not use the poop or gym. Breakfast buffet style in the restaurant was good.

Positiv:: Location is perfect.

Positiv:: It is feel like a home . Friendly staff, really helpfull. The apartment near to king palace so you can enjoy walking or jogging around the area.

Negativ:: It is not close to Shopping area but still acceptable . Convinience for who like quite place.

Positiv:: Good design and new

Negativ:: Located in the office area

Positiv:: Staff is incredibly helpful and polite, rooms are very comfortable, spacious, well decorated and with amazing views. Breakfast is very good. Impeccably clean. Great location with direct access to the metro station and plenty of restaurants. Within walking distance to the Tokyo station.

Negativ:: Can’t find any faults except for the single soap bar provided - two would have been better (one for the sink and another for the bathtub).

Positiv:: New, clean and very functional room. The staff was very helpful too. I arrived early, and the staff helped me to check in early. It really helped me to relax a bit before heading to rugby worldcup opening game. :)

Negativ:: Nothing in particular

Positiv:: Sehr große, komfortable und ruhige Appartements, sehr bequeme Betten, ausreichend Sitzgelegenheiten zum Ausruhen und auch zum Arbeiten, sehr zuvorkommende, hilfsbereite und zuvorkommende Mitarbeiter insbesondere im Empfangsbereich, außergewöhnlicher Ausblick bei den nach Süden gelegenen Räumen auf den Kaiserpalast und bei gutem Wetter auch den Fuji-San, qualitativ hochwertiges und gutes Frühstück. Wir kommen gerne wieder !

Negativ:: Beim Frühstück hätten z.B. Saft, heißes Wasser und Pancakes noch etwas schneller nachgefüllt werden können.

Positiv:: Modern, sauber und ordentlich. Tolle Lage in Asakusa!

Negativ:: Preis ging in die Höhe, als ich meinen Aufenthalt verlängern wollte.

Positiv:: Service was great and staff were helpful and patient.

Negativ:: None

Positiv:: The staff were very polite and helpful. The breakfast was a good selection of western and Japanese. Our room was a little smaller than we would expect in Europe for the price but it was perfectly adequate. The shower was excellent.

Negativ:: Plastic straws used in fruit at breakfast seemed like a novelty that was wasteful and bad for the environment. Also paper cups used for fruit juices. Glasses that can be washed up and reused would be better.

Positiv:: Sauberkeit und Lage haben mir sehr gefallen8

Negativ:: Alles ist es in Ordnung,

Negativ:: We had to pay more than half of two beds, for the third 15.000 yens. When y booked I request for three pax

Positiv:: Very good location relativ to tokyo

Positiv:: Location location location

Positiv:: Excellent friendly check in service. Very helpful staff with guiding us towards train station, taxi’s etc . Also booked us the luggage forwarding service.

Negativ:: We arrived at 12.30pm and our room was ready however we still had to pay the early charge to have the room, as we were tired we did so wasn’t happy about it though.

Positiv:: What a great hotel, friendly and extremely helpful.

Positiv:: Good service, Front desk help us a lot.

Positiv:: Frühstück hervorragend. Personal extrem freundlich. Englisch kein Problem. 10 min von U Bahn Schöne Gegend

Negativ:: Zimmergrösse mit 2 Koffern Challenge

Positiv:: Great breakfast , nice staff, well set up room. Great price

Negativ:: Wish they had chairs set out in the garden off lobby . Bar is very limited . A bit out of the way to central Tokyo but the price makes up for it

Positiv:: Overall.... Excellent location..I will be coming back here for sure

Negativ:: Nothing..

Positiv:: Facilities ,staff and food were excellent

Negativ:: Nothing

Positiv:: Sheer luxury and peace above the Tokyo skyline. The staff were incredibly helpful and nothing was too much effort. I can’t describe how much of a special experience it was to stay here. Don’t muck about, book this hotel. Now.

Negativ:: The gold was too bright. Joking, there was nothing we didn’t like.

Positiv:: Great location on top of Tokyo station, friendly staffs, excellent service ! Quiet and comfy environment. Staffs arranged everything for kids, also lovely cookie with eatable coloring pen. and now they can remember Shangri-La!

Positiv:: Everything

Positiv:: Location

Negativ:: Recognition for returning guests

Negativ:: Staff in club horizon lounge were not very welcoming. Staff in main restaurant were superb.

Positiv:: Läge Ausstattung Aussicht vom Zimmer perfekte Service Pool Restaurants Aufmerksamkeit des Hotels Flasche Sekt eisgekühlt am Zimmer vorzufinden Origamikunstwerke mit Pyjama am Bett täglich

Negativ:: Es war ALLES grandios alle Wünsche wurden zur vollsten Zufriedenheit erfüllt

Positiv:: Staff were very friendly and approachable and assisted perfectly with my proposal. Hotel itself was perfect and comfortable beds were nice and soft, we had the perfect night sleep.

Positiv:: The customer service and luxurious room

Negativ:: I had to leave

Positiv:: Spacious room, service, clean, location and view of the city.

Positiv:: Service amazing and so was the room service food

Negativ:: Little hard to find a originally

Positiv:: Possibly the best service we've ever had at a hotel. A real gem in the heart of Tokyo. So much to do, see and eat within walking distance.

Negativ::

Positiv:: Easy to get to from Haneda or Narita airports, unless there is a typhoon and you end up landing at Chubu! (At least the airline concerned compensated us for the travel back to Oshiage.) There are plenty of places to eat nearby - more expensive at the Sky Tree but cheaper in the streets around. The hotel is within walking distance of Asakusa. Staff are very welcoming and most speak excellent English. Laundry facilities on site, and vending machines (including Asahi beer). There is a supermarket on the ground floor with plenty of takeaway items at reasonable prices.

Negativ:: The TV didn't have a USB port to let us play the movies we had (we watched them on the laptop instead). There aren't any outside areas to go and relax. Our room was small - with a double bed. Have previously stayed (a year ago) with a larger twin bed room. The cost is perhaps a little too high for the facilities and experience. Breakfast is 2,000 Yen.

Positiv:: Everything

Positiv:: Location. Staff were excellent and very helpful.

Negativ:: Room a bit on the small side

Positiv:: Excellent and very friendly staffs and overall service is fantastic. Left our luggage there when we went off for a day, and they were in our new room when we checked in again.

Negativ:: Nothing about the hotel.

Positiv:: Good and convenience Location. Great for family stay.

Negativ:: No comnents

Positiv:: Everything Staff, Location, Services, Great hotel Thank you for everything

Positiv:: Conveniently located near Skytee town / Oshiage mall, this hotel is a great pick if you have a family and want to hang out in that area. Right next to the station and a 30 second walk to the mall.

Positiv:: Great location at the foot of the Sky Tree - easy access to train for return to Narita. Shops around including supermarket at the ground floor.

Negativ:: All good.

Positiv:: The Solamahi Center is full with many many restaurants. There is a lot to choose from

Negativ:: Room size was small. and there is no Lobby at the hotel nor a bar !

Positiv:: Die Lage des Hotels ist sehr gut.

Positiv:: We stayed here with our daughter and so what made this hotel so remarkable was its location. It was right across the street from Oshiage station which has a direct route to and from Narita. It is right across the street from a HUGE shopping center, right next door to an awesome two story grocery store, right around the corner (30 sec walk from hotel front door) from an awesome little 24hr food joint and also right around the corner (30 sec walk from hotel front door) from a 24hr convenient store with an ATM machine. Location, location, location, clean rooms, friendly staff, free cell phone to use in and out of the hotel room all made the experience here amazing.

Negativ:: Absolutely nothing.

Positiv:: tolle lage, unmittelbar beim skytree und bei zwei metrolinien, sodass man sowohl fussläufig als auch mit der ubahn ganz schnell und problemlos überall hin kommt. viele einkaufsmöglichkeiten und supermärkte, essensmöglichkeiten in der nahen umgebung. laufstrecke vor der türe am sumida fluss entlang, ruhige angenehme gegend. das hotel bietet zimmer aller kategorien und z.t. auch sehr große zimmer, bestens ausgestattet. das hotel liegt in den oberen etagen eines hochhauses, sehr freundliches personal, mehrere aufzüge, alles perfekt und bequem. sehr empfehlenswert.

Positiv:: Very pretty hotel right in the middle of Tokyo. Had lots of character which is rare in Tokyo and lovely staff. My room was a bit small but very well appointed.

Positiv:: Aside from the lack of breakfast included in the pricey room rate, this hotel was everything a hotel should be. The bedsheets were so soft, the room was so quiet despite the location, the black-out curtains were a dream. My friend and I were so well-rested after our first night. Highly recommend this hotel.

Negativ:: Lack of breakfast in the room rate.

Positiv:: It was a beautiful elegant hotel. The staff were more than helpful. They even sent a porter to help us buy tickets and get us to the station for the train to the airport because we had a great deal of luggage. Breakfast was delicious.

Negativ:: I made a mistake by booking a Queen bedroom. Much to small for all our luggage. Otherwise all was just perfect.

Positiv:: The service is impeccable! Staff is very helpful and seem to understand the troubles of not being able to speak the language, and they try to explain everything very clear to you!

Negativ:: The pillows are very uncomfortable and flat, but that’s if I’m being very picky

Positiv:: Perfect location in the main Tokyo station, staff attentive to the point of absurdity, wonderful old almost colonial style building.

Negativ:: Breakfast is overpriced so we went out. Otherwise, could not find fault with this hotel.

Positiv:: Front desk staff..Held our bags aday before check in.

Negativ:: I requested a double bed months ago but on check in said they had no more spare rooms..however for another 40,000yen they would upgrade us...The class of the hotel thought they could have been alittle more helpful

Positiv:: Always perfect !

Positiv:: The hotel is part of the main Tokyo train station, and connected to all the transportation. Plenty of nearby restaurants and easy to get around.

Positiv:: Beautiful place, super breakfast and top service (brought us to the platform of the train to the airport)

Positiv:: Das Fruehstueck war sehr gut. Die Lage war hervorragend, da ich zur Tokyo Tower unbedingt sehen wollte, kann ich nur mit einem Bus ihm erreichen .

Negativ:: Ich war mit allem zufrieden.

Positiv:: Die Zimmer waren sehr sauber, aber dies trifft für alle Hotels in Japan zu die wir besucht haben. Das Hotel ist sehr elegant eingerichtet.

Negativ:: Wir hatten lt. Angaben ein 30²m großes Zimmer gebucht. Tatsächlich glich es aber einer Besenkammer. Mit zwei Koffern, die man als reisendes Paar nun einmal hat war das Zimmer voll und man konnte sich nicht mehr bewegen. Im Zimmer waren die einfahrenden Züge zu hören, dies bis spät Abends und wieder ab ca. 5 Uhr Morgens. Das Frühstück kostet nochmals 700y/Person. Wir haben dies also nicht in Anspruch genommen, ansonsten hätten wir für ein Zimmer von ca. 14 ²m incl. Frühstück 500 € gezahlt. Das Hotelpersonal war sehr reserviert und kühl (bis auf die Dame, die uns zum Zimmer geführt hat.). Auf unsere Beschwerde wegen der Zimmergröße und des Zuglärms wurden wir von Hotelmanager (allerdings erst nachdem wir bezahlt hatten) belehrt, dass die Grundstückspreise in Tokio halt hoch seien und damit auch die Zimmerpreise für kleine Zimmer. Wegen des Zuglärms hätte sich noch nie jemand beschwert. DIes ist schwer zu glauben.

Positiv:: easy and no fuss to book

Positiv:: Great location (Mitano ku), Staff was extremely helpful to get us around and find a hospital quickly(English speaking) to get my daughter treated. Loved the breakfast at Ritz and the view from the room (Million $). Hospitality at best, thank you Ritz Carlton.

Negativ:: None

Positiv:: Every aspect of the staff was the best in the business

Positiv:: Very big room with fantastic view of Tokyo Tower. Metro is underground which is convenient to Ginza and Shinjiko. A preimium Shopping mall is just beside. Shuttle bus is direct from Narita Airport.

Negativ:: Quilt is a bit thicker.

Positiv:: This hotel is located in the tallest building in Tokyo and it offers incredible views of the city! The rooms are breathtaking and I have never experienced such incredible, all encompassing service. The concierge offered us the best sightseeing advice and we had one of the most memorable dinners in their Japanese Michelin Starred Restaurant. Oh and there's a fantastic 24hr Grocery Store located in the super posh MidTown Shopping Center adjacent to the hotel. I have to also say that compared to other Ritz-Carlton Hotels I have stayed at around the world... this is by far the best of their Hotels properties!

Negativ:: What I didn't like was that we had to leave so soon...

Positiv:: Everything is absolutely top of the range

Positiv:: One of the best hotels that I’ve been in my life! Everything is really well done!

Positiv:: Warm, smiling staff, comfortable and elegant. Tasty food

Negativ:: Nothing at all

Positiv:: Ein typisches Ritz Carlton. Super Service, super Zimmer

Positiv:: The welcoming was amazing and the staff were very friendly and helpful during the entire stay! Also the size and quality of the room!

Negativ:: There was no iron in the room, however once I asked the staff got me one

Positiv:: Ritz-Carlton always Bravo!

Positiv:: Breathtaking view from the room + Excellent service from the staff.

Negativ:: If anything room features (e.g. bathroom tech) could have been improved. Nothing major though.

Positiv:: Breakfast buffet was excellent. Concierge service was exceptional and offered many options for family excursions. Their restaurant recommendations were perfect. Front desk personnel and even valet services were outstanding! True Ritz quality displayed here in Tokyo!

Positiv:: Super Service. Wunderschönes Hotel

Negativ:: Die Lage ist nicht so toll, weit weg vom Stadtzentrum

Positiv:: Room

Negativ:: Lost in translation

Positiv:: Everything was perfect - the location, the interior decor of the whole hotel, the spa and gym were incredible. One of the best hotels I've ever stayed in.

Positiv:: Loved the view from the 46th floor of Mt Fuji. Breakfast was fabulous, room service was amazing. Even though certain items were not on the menu, the staff was kind enough to have it specially prepared for us. Overall the staff was very polite and willing to assist whenever asked.

Negativ:: The ambiance a little too dark in the lounge area at night. But I guess they needed to set the lightings like this so that the amazing view could be enjoyed from the 41th floor.

Positiv:: Customer Service was excellent! They gave me a set of tea pot because they served me broken glasses and cups every morning The layout was confusing but the staffs tried their best to help Overall, i do feel very welcoming especially you just had a long flight

Negativ:: I never stayed in a 5-Stars hotel, where i had so much complaints at one stay (5 days, 4 nights) 1. The glass in the bathroom was chipped, so i put it aside to the table so the maid could take care of it for next swift 2.,Similarly, i also found my tea cup was cracked as well. So i placed it together with the chipped glass. Day2, i found thr exact chipped glass and cup were put back exactly where i found them. So, i moved them to the table, so the maid could replace them Day3, they were back to the same place, in the bathroom and tea set. Finally, i called the housekeeping. I wondered how they cleaned the glasse and cups?! The exact broken glass and cups were back. Did they actually use machine to wash them? However, their response was very kind and they even offered me a set of new tea pot and cup !! 3. Breakfast - i.They served a tray of empty jams (used by someone else) - Yike ! Pretty gross. ii. When i went to get my second round of fruits from the buffet table, they cleaned my table including my unfinished food and capuccino iii. With the price they charged, the buffet breakfast quality and quantity are very underwhelming! 4. Dining - Western dining They claim it is a French cuisine. Mmm, Nope. They are not French cooking at all. If you serve the fish inside a Staub pot, you then call it French. Then maybe :) But the menu does have a good variety of protein and even have glutten-free bread. The service was very slow, but with "customers are always right " attitude. The fishes we ordered were tiny and dry. Again, could not complaint because the people were so nice 5. Dining - Japanese They are extremely over-priced with a nothing special taste. Again, great service with not so good food and very pricey 6. The layout of the floor and.location of lobby was weird! So confusing. Not matching a pricey, 5- Star hotel, or comparable to other Grand Hyatt international hotels 7. No Limo-bus going to Airport before 9am.

Positiv:: Große Zimmer, toller Blick über Tokyo, sehr gutes gehobenes Restaurant und tolle Bar

Positiv:: Das mit Abstand beste Hotel in dem ich bisher war...Lage, Ausstattung, Personal, Aussicht...alles top und wie man es bei einem 5 Sterne Hotel erwartet. Highlights: der Pool und die Bar, jeweils mit Aussicht über Tokyo.

Negativ:: Erreichbarkeit mit ÖPNV ist nicht optimal. allerdings gibt es einen Shuttlebus ab Shinjuku Station.

Positiv:: Probably the best hotel I did in my life

Negativ:: Nothing. All was perfect

Positiv:: Bed swimming pool

Negativ:: Television channels limited no international channels

Positiv:: One of the best hotels I've ever stayed in. Staff were super attentive and the facilities were amazing. We were in a deluxe king - it was on the 47th floor facing Shinjuku station so gave great views across the city. Being able to have 24 hour breakfast in the room on the day we were leaving was a big plus. Had a good gym (also on the 47th floor), and the bar on the 52nd floor was beautiful (even if the drinks were a little pricey at 2400 yen each). Would definitely stay there again.

Negativ:: Very little to comment on here. The location is a little far from Shinjuku Station (about a 15 min walk), however the hotel does provide a regular shuttle service to and from the station (every 20 mins until 9:30pm).

Positiv:: A phenomenal experience of first rate service, comfort and view. A bucket list hotel for sure.

Positiv:: Everything clean and nice and comfortable

Positiv:: The food was good, as with all our hosts in Japan the staff were wonderful and their politeness exceeded all expectations. The late supper which the hotel added each evening was a nice gesture and not to expensive.

Negativ:: A little too far from Tokyo City for my liking but a wonderful location if you are interested in visiting Tokyo Disney

Positiv:: Cleanness

Negativ:: No room service

Positiv:: I loved everything about this property! From the view of the bay, the close proximity to Tokyo Disney, the 24 hour convenience store, and the wonderful staff. Everything is clean and beautiful.

Negativ:: The property doesn’t have a pool or a jacuzzi, but there is a deck with a wonderful view of the Tokyo bay and the entire area.

Positiv:: We were stuck on the highway, traveling between Haneda and Narita, the day Typhoon Faxai hit Tokyo. The hotel was one of few options for us to spend the night, but we hit the jackpot! Couldn’t have planned it better. Modern, clean, spacious, affordable, and most of all, AVAILABLE!

Positiv:: Clean ! Convenience store is very good idea.

Negativ:: None

Positiv:: Das Frühstück war sehr reichhaltig; auch für Europäer. Im Haus befindet sich ein kleiner Supermarkt, bei dem man rund um die Uhr einkaufen kann (hauptsächlich Lebensmittel und Getränke). Aber auch Drogerieartikel, falls man etwas vergessen hat. Die Zimmer sind super ausgestattet. Vom Duschbad über Zahnbürste ist alles vorhanden! Eine Flasche Wasser gibt es täglich gratis. Das Hotel ist nagelneu; das sieht man auch an der Zimmerausstattung. Besonders hervorheben muss man den ausgezeichneten Shuttle-Service zum Disneyland bzw. DisneySeas und zur nächstgelegenen Bahnstation. Zu den Stosszeiten fährt alle 10 Minuten ein Bus. Man bekommt einen Fahrplan und alles klappt ganz pünktlich und bequem.

Negativ:: Man muß wissen, dass die Rezeption sozusagen im 1. Stockwerk ist. Wenn man vom Taxifahrer ebenerdig am "falschen" Eingang abgesetzt wird, steht man erst etwas hilflos beim Paketdienst herum und sucht, wo man einchecken kann! Aber das Problem war schnell gelöst.

Positiv:: Wir hatten ein Zimmer in der oberen Etage gebucht. Eine Investition, die sich gelohnt hat. Der Ausblick auf die See und den Sonnenaufgang waren grandios. Man konnte gemütlich auf dem riesigen Sofa vor dem Panoramafenster sitzen. Die Auswahl beim Frühstück war sehr umfangreich und abwechslungsreich. Shuttle zur Bahnstation war hilfreich.

Positiv:: Very convenient... free shuttle bus to Disneyland ... shuttle bus to the train station ... convenience store 24hs

Negativ:: No dinner varieties at the hotel

Positiv:: Great location. Free shuttle bus to train station and disneyland. Spacious room. Complete set of toiletries included. Hair dryer provided.

Positiv:: Separated toilet was the best feature for us (difficult to find in hotels). The whole bathroom area was very clean. Beds were super comfortable and we loved that there were both soft and textured pillows on the beds to choose from. Room was very big, we could open 2 large suitcases on the floor at the same time (and still have lots of space). Balcony was big and clean, we enjoyed the night breeze and view every night. One of the best sound-proofing rooms we have ever stayed in. Being close to Disneyland and popular with families, we were really worried about noise but there was close to none! Very impressed - enjoyed the peace and quiet. Convenient with a convenience store and dedicated smoking room at the basement. Staff were also often found cleaning common areas and toilets. Good work ethic! Big, spacious parking lot - very reasonable at ¥1000 per day. Cheaper than most other hotels. Exceeded our expectations, would definitely recommend! Thank you Tokyo Bay Tokyu Hotel for an excellent experience!

Negativ:: Items loan policy was not great as guests tend to hog loaned items depriving others. We couldn't iron our clothes as all the irons and boards were loaned out. Maybe hotel should have a policy to only loan items out for a limited time per room.

Positiv:: The beds were comfortable and the room was comfortable. We also really enjoyed the bathroom.

Negativ:: We didn’t like the price of the hotel restaurant. We were over charged for a meal due to the fact the restaurant manger changed the price after we were seated. So don’t eat at the restaurant, I would suggest just grab snacks from Lawson or eat some place else.

Positiv:: View of the water. Rooms are good size. Bathrooms are smaller than what we are use to in Australia. Could do with an iron and iron board to be included in rooms. On the whole wonderful stay.

Positiv:: Every thing

Negativ:: Every moments was quite good before last moment at the hotel . When i leave the hotel.. there was two bellboys however no one even try help me to put my big carriers into taxi. All they did was just standing by me and watched it.

Positiv:: Everything was perfect from the rooms very well designed and spacious to the rooftop bar, gym, spa ....

Positiv:: Exceptional service and a very beautiful room, it felt like a little oasis in Tokyo! The complementary cocktail hour was a lovely touch and the grill tavern restaurant was delicious with an equally delicious wine list!

Positiv:: The view is perfect !!

Positiv:: The location was paramount - central to excellent shopping areas as well as not far from a major subway stop at Toranomon Hills, which made it easy to get to fun areas like Roppongi and Shinjuku. The hotel is modern but still has very traditional Japanese accents, which gave it authentic energy. The staff is friendly and knowledgable and the concierge provided helpful recommendations for dinner and activities. The bed is firm but comfortable and the Tower View is a MUST, worth the additional cost. The bathroom is spacious and well designed and the robes were the best! Also, the daily refills of complimentary wasabi crackers were a nice touch. We did breakfast in the morning at the hotel and it was delicious! If you have time, be sure to check out the pool and the spa on the lower floor.

Negativ:: Honestly, it was one of the best hotel experiences I've had internationally. I did not try the restaurant, and sometimes the elevators took a while to arrive (since you have to change to get to hotel guest elevators), but overall it was a seamless stay.

Positiv:: Inside atmosphere

Positiv:: Beautiful rooms, views, service and lounge. Great location.

Negativ:: Breakfast was too expensive. You could eat a lot but for a normal appetite it was far too much.

Positiv:: The services of their staffs provided to customers. Friendly and promptly!

Negativ:: Nothing

Positiv:: Everything!

Negativ:: I thought breakfast was good but a little steep in price but after all the views are breathtaking and you are on 51st floor of a 5 star hotel worth every penny !

Positiv:: Perfekter Service kostet viel Geld

Positiv:: Ein wahres Grand Hotel in ausgezeichneter Lage.

Negativ:: Old furniture and TV in rooms.

Positiv:: The choice of bars and restaurants was great , staff so helpful and room was so comfortable

Positiv:: Bekannt

Negativ:: Ich habe innerhalb von 9 Tagen 2x eingecheckt. Die Bewertung der ersten 5 Nächte wurde bereits abgegeben. Absolut unverständlich der Preisunterschied zwischen den ersten 5 Nächten und der Nacht vor dem Abflug.

Positiv:: Staff Location Room Good restaurants near by

Negativ:: The beds were to hard. The restaurants were very expensive Club facilities limited

Positiv:: The room was adequate in size but it was superbly fitted out. The bathroom was top class. The staff were impeccable: polite, friendly, resourceful and always welcoming. It is a top shelf 5 star hotel.

Negativ:: All restaurants were exorbitantly priced. For a 5 star hotel charging to use the swimming pool is absurd. Our room cost over $AU600 per night

Positiv:: sehr umfangreiches Frühstück. Sehr gute Lage.; Sehr freundliches Personal, besonders auch auf unserer 16. Etage.

Positiv:: The hotel was awesome. The rooms are big, comfortable and clean. I absolutely loved the bathroom. The shower and bath were amazing!

Positiv:: Impeccable service levels.

Negativ:: Dated rooms. Queueing for breakfast.

Positiv:: It is very grand and in a great location near Hibiya Park and the Imperial Palace, plus an easy walk to the shops and restaurants of Ginza. The staff were extremely polite, almost uncomfortably so (lots of deference and bowing, which as an Australian I am not used to and which we didn’t get in more modern places in Tokyo).

Negativ:: It was very overpriced and very dated. It seemed very stale and stuffy. We went to the cheapest restaurant in the hotel (the diner) and paid AUD$14 for a Coke and AUD$15 for an average tasting coffee. I felt so ripped off I wanted to cry. There were lots of businessmen and older people there. We splurged as a special final night in Japan but it was definitely not our scene, and we came away feeling disappointed.

Positiv:: The facilities and staff were excellent from when we arrived to the moment we left.

Negativ:: We had a suite which had twin beds, which was fine for our kids but not so fine for us.

Positiv:: The service was very good. It seemed that the staff anticipated the next move. Loved the original decor in parts of the hotel. We left our luggage while we traveled to Kyoto. No problem with the management. Has a lovely warm feel about it. Lots of history.

Negativ:: We couldn’t find fault. Even the concierge went to a great deal of trouble to work out how to get to Nikko taking first the metro and then the Express train.

Positiv:: Lage

Positiv:: Room was small but well laid out and nice amenities

Positiv:: Breakfast was really good!!!

Negativ:: the A/C was not so cool enough. we set it at 18celsius but it was not that cold.

Positiv:: Location.

Negativ:: Breakfast not good. No half day stay for late flight guest.

Positiv:: Location, decoration, staff, food, room, view

Negativ:: Pillows, no vending machine, smoking room has poor ventilation

Positiv:: Hotel ist sehr professionell geführt. Ginza ist mehr gehobener Klasse und am Abend nicht viel los auf den Strassen. was uns am besten gefallen hat, war der Zugang zur Metro. Gleich vor dem Hotel geht ein Lift runter zur Metro. Dort kann man unterirdisch 4 verschiedene Linien erreichen. Hibiya, Asakusa, Maranouchi und Ginza Line. und mit der Asakusa Linie kann man gleich beide Flughäfen erreichen ohne umzusteigen.

Positiv:: The staff is the best. Amazing people

Positiv:: Great stay in the middle of Ginza / Higashi-Ginza. We stayed in a corner triple room and was perfect for three people. Good service and clean rooms.

Negativ:: The WiFi was a bit unstable and slow from time to time.

Positiv:: Room was very comfortable if a little on the small side

Negativ:: Would have expected a lounge/bar area

Positiv:: Sehr großzügige, saubere Zimmer mit Ausblick; sehr zentral gelegen - Geschäfte, Restaurants und Bars zu Fuß rasch erreichbar; U-Bahn-Station gegenüber

Positiv:: Location was really the only plus for me.

Negativ:: No fitness center and no recommendations on finding one, which is a huge minus. Staff were incredibly not helpful which is atypical of Japanese. Would not help w reservations. WiFi was also terrible and dropped. Only good plus was the location-would pay more to not stay again, and instead stay at a courtyard or something.

Positiv:: VERY EASY AND ACCOMODATING STAFF. ITS OUR SECOND TIME IN MILLENIUM MITSUI GARDEN AND IT WAS ALWAYS A GOOD EXPERIENCE.

Negativ:: THE ONLY THING I DONT LIKE ABOUT THE PROPERTY IS THE CLEANERS FORGOT TO PUT PAJAMAS IN OUR ROOM.

Positiv:: Very friendly place

Negativ:: Small rooms

Positiv:: Die Oberklasse unserer zwei Zimmer in eine Suite mit zwei Schlafzimmern ist unvergesslich!

Negativ:: Nichts

Positiv:: Large room, great facilities & excellent housekeeping staff, location is good but not much atmosphere as mostly office blocks.

Negativ:: 28 floor reception can become tedious to navigate and quality of toiletries is not what you expect from 5 star hotel.

Positiv:: The accommodations were incredible, from the room to the service. The location fit well for the travel my group was doing and the food was exceptional as well

Positiv:: Everything is

Positiv:: Wonderful spot, need to understand a bit how to best walk to it and around it, but that is just about reading all signs. Beautiful hotel, wonderful rooms, service is fantastic. Very good breakfast selection. Would come here again and again

Positiv:: Great atmosphere, very convenient stay

Negativ:: Nothing

Positiv:: Super Lage, tolles Hotel, freundliches Personal. Frühstücksangebot gut, könnte jedoch besser werden :).

Negativ:: WLAN

Positiv:: Sehr gutes Hotel in zentraler Lage, mit Aussicht auf Tokyo und Tokyo Bay.

Positiv:: Staff are all super nice and warm welcome with the best view from hotel room

Negativ:: couldn't be better

Positiv:: Everything

Negativ:: Everything is excellent

Positiv:: Very good facilities and generally very helpful staff.

Negativ:: Food options were very expensive, and not at all to our liking, particularly the lack of simple breakfast options and the extraordinary cost of a cup of coffee!

Positiv:: Highly recommended

Positiv:: Spektakuläre Aussicht auf Tokyo Bay, alles super stylish, mega professionelles und freundliches Personal, hervorragende Executive Lounge im 39. Stock. Nähe zum Tsukiji Outer Market und Ginza.

Negativ:: Man ist ca 10 Minuten zu Fuß unterwegs, bis man an der Shimbashi Station ist. Außerdem etwas nüchternes Umfeld (eher Business Gegend)

Positiv:: everything was beautiful

Negativ:: Nothing

Positiv:: Highly recommended, absolutely perfect.

Positiv:: Der Service und die zuvorkommende Art, aber auch das Hotel mit Spa und Pool sowie das schöne Zimmer im 28. Stock mit top Aussicht!

Negativ:: Die Preise sind selbst für Schweizer Verhätnisse sehr hoch. Frühstück haben wir kaum im Hotel eingenommen - Preis/Leistung stimmte nicht für uns.

Positiv:: Concierge is excellent! Helped me for Route plan, packing my shopping stuff... The room facility is SMART enough.

Negativ:: the swimming pool doesn't allow kids t go.

Positiv:: Excellent service in every way

Positiv:: Spacious room, good location, very clean, extraordinary service

Positiv:: The staff is very friendly and helpful. The location is amazing the quiet part of the city but also have loads of restaurants and shops a few streets away. With a subway station we can go to any places easily. The room is clean with good views.

Negativ:: Sometimes the cleaning lady took away the toiletries and didn't put enough back and it's hard to communicate with the cleaning department over phone. Other than that everything is great.

Positiv:: The staff and the service

Negativ:: The protesters which made our arrival on friday difficult and irritating as we were jet lagged and trying to sleep

Positiv:: The rooms were very spacious and very well designed. Swimming pool excellent

Negativ:: Nothing except bar closed for renovation

Positiv:: Location was amazing and staff were super friendly and attentive. Great view from our room on 28th floor!

Positiv:: Grosse Zimmer, zentrale Lage bezüglich Subway

Positiv:: Very friendly staff, very professional and efficient. From the concierge team to the cleaning staff.

Negativ:: Continental breakfast to improve a little.

Positiv:: Sehr sauberes Zimmer und Bad. Japanisches Bad, das ist recht praktisch. Das Zimmer war klein, aber zweckmäßig. Das Einchecken war einfach und Hotel entspannt.

Negativ:: Das Frühstück war recht einfach. Klimaanlage Anweisungen nur in Japanisch. Nicht sehr zentral in Shinjuku aber in der Nähe gute Verkehrsanbindung.

Positiv:: Freundliches Personal Toller Service Tolle Lage Großartige Aussicht vom Zimmer

Positiv:: Very spacious family suite, good size bathroom, great location

Positiv:: Lovely property. Great location.The staff was very helpful - nothing was too much for them. We stayed in a junior suit and the size was decent for a family of 4 ( 2 kids). Daily cleaning of the rooms was a big plus.

Negativ:: Nothing really

Positiv:: Ein doch grosses Zimmer für Japanische Verhältnisse Alles blitz sauber

Negativ:: Matratze zu hart

Positiv:: Helpful and friendly staff. The room had everything we needed. The family room was spacious and facilitated our family staying together. Quiet room with comfortable beds. The property was easy to find with lots of shops and eating options close by.

Positiv:: Very clean

Negativ:: Wifi was very poor in the room. Only connected in certain areas of the room but would disconnect randomly. If you moved somewhere else in the room you would lose wifi connection. Sometimes it works connect at all.

Positiv:: Comfy beds, super clean, spacious compared to other Japanese hotel rooms.

Negativ:: About a 15 minute walk from Shinjuku which can be a bit far if you have luggage. Otherwise good location.

Positiv:: Sehr gute Lage, direkt an 2 JR Stationen gelegen. Supermarkt um die Ecke. Freundliches, hilfsbereites Personal. Zimmer für japanische Verhältnisse gross. Vom Hotel gestelltes Handy war sehr praktisch. Ruhige Lage.

Negativ:: Frühstück etwas einfach.

Positiv:: The hotel was very conveniently located very close to the Okubu Yellow line (closest) and Shin-Okubu Green line. You can walk down to Shinjuku in about 10 minutes and there are plenty of restaurants nearby. The staff were very helpful and friendly. We were able to check in a bit earlier which was welcome after a long flight. The room was clean and had good air conditioning. With 3 adults in one room with suitcases it was just about the right size once we rearranged a little. The bathroom and toilet were a decent size and because they each had their own door allowed us to all get ready in the morning without issue.

Negativ:: There was no communal area that had a bar. There was coffee from a machine but nowhere nice to sit and relax. There was a breakfast area to the side of the reception but it seemed a bit dark and dingy. Its a shame the hotel couldn't do something nicer with that area.

Positiv:: Great location, helpful staff, clean rooms. Small breakfast but great!

Positiv:: Great location, fantastic views, friendly staff and clean and really nice rooms.

Negativ:: If there was anything, I’d say breakfast options weren’t that great.

Positiv:: We got a little stuck as the closest station was JR and our passes didn’t begin till 3 days in. However it was only a 15 min walk down to Shinjuku station and the central area with many many places to eat and things to see. Staff were very accommodating and the room was clean and well equipped. Would recommend to anyone wanting to be close to the action, but far enough away for some peace.

Positiv:: Great

Negativ:: Personnel doesn't speak english and the most of the problem I have faced comes from that. Making mistake they look at you and blink their eyes instead of giving you a solution. As a result I've been charged for the extra-services twice and didn't receive accommodation invoice from them. I do believe this attitude is unacceptable

Negativ:: Zimmer sehr klein.

Positiv:: Location was excellent. Good room standard and views were amazing

Negativ:: Nothing

Positiv:: Hotel and room were beautiful, clean, great view, well sized, included a huge number of amenities. Excellent location near a major transportation hub, allowing ready access to all corners of the city. Staff were wonderful. Leaving bags before and after check-in/out was a breeze.

Positiv:: Die Super Lage Freundliches Personal Gute Aussicht

Negativ:: Die englisch Kenntnisse des Personals ist ausbaufähig, es führt oft zu Missverständnissen!

Positiv:: Excellent view of the city.

Negativ:: The bed is little than expected

Positiv:: Hotel and restaurant were friendly and very helpful

Negativ:: Nothing

Positiv:: Breakfast was great. Staff were extremely honest. They found approx 250 yen and a bottle of coke in my old room after I moved to a new one and gave it to me later!!

Positiv:: Sehr funktional und modern

Positiv:: The location is great - close to everything in Ginza, public transport, but quiet enough to give you a break from the hustle and bustle of the area. The lobby provides a killer view of Tokyo Tower which is a fun plus! We loved the staff, who were extremely helpful in both recommending and booking dinners for us. The sushi place they chose was one of our favorite dinners on the trip (we had similar experiences at another Mitsui property in Osaka). The team was always efficient, professional, friendly, and went above and beyond to help us. The big picture windows in the rooms provide fabulous views of the city, and the room layout provided enough space to comfortably store our bags and also relax without feeling claustrophobic. It was a great place to return to after long days walking around the city. Nice touches like plenty of outlets and a USB port to charge devices, abundant hotel amenities and pajamas, and fresh, comfortable bedding.

Negativ:: The bathroom didn't have hooks to hang the towels, which is a small detail and was easily remedied by using the clothesline in the shower. The hallway on our floor had a bit of a damp smell, but our room didn't (the a/c was great and is controlled by each room, which is nice).

Positiv:: Big hotel in a good location of Ginza. Lots os good stuff around Quiet rooms Fairly valued for Ginza, which is one of the most expensive areas of Tokyo

Negativ:: Huge hotel, tons of bedrooms. Particularly, I prefer something smaller No pool or other facilities Little far from subway

Positiv:: Good location, close proximity to everything you want - shopping, restaurant, sight seeing, etc. Though the room is small (which is common in Tokyo), it provides sufficient storing space and amenities you need. Both bed and pillows are comfy and the room has good soundproof. Definitely I’ll come back again

Negativ:: Air conditioner seems not working well - either too warm or too cold