I had a seat that would not recline.
That part of my trip was pleasant. Thank you
Positiv: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Negativ: "The trip was great"
Positiv: "Crew was awesome! Service was quick!"
Negativ: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Negativ: "I adore delta! Great airline, I fly delta whenever possible"
Positiv: "Leg room in comfort +"
Negativ: "Removal of food trays could be done sooner"
Positiv: "The crewe members were great."
Positiv: "Decent leg room for economy, lots of food offered, excellent choice of movie. Friendly crew."
Negativ: "Additional security check at the gate is unnecessary, annoying and insulting. Worst then third world country."
Negativ: "Delta Comfort was no where near as good as a similar class on other airlines, such as Air France or KLM."
Positiv: "It was horrible. Delta really should have cancelled and refunded the flight altogether."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "The seats were ok."
Negativ: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!"
Negativ: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Negativ: "The flight was very hot. Passengers near me were sweating and we Hall had thick layers on because it was cold out. I understand trying to make it warm it there’s no need to turn up the heat that high."
Positiv: "Newer plane. Friendly crew. Landed safely and on time."
Positiv: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Negativ: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Positiv: "The bag service"
Negativ: "The flight delays"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Delta always tries to do the very best. There were no issues with Delta."
Negativ: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Service is excellent. And the comfort too."
Negativ: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."
Positiv: "Nothing particularly stands out. I did arrive safely."
Negativ: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Positiv: "Plane was clean and updated"
Negativ: "No negative opinions"
Negativ: "Gate staff was garbage."
Positiv: "We got before time scheduled"
Negativ: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
Positiv: "Crew was kind and helpful. Snacks were great!"
Positiv: "See above..."
Negativ: "See above"
Positiv: "Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew"
Negativ: "767-400 with the old entertainment system. small screen with poor quality and a number of people's had to be reset multiple times."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "It got me home, eventually."
Negativ: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Negativ: "The crew appeared tired, scattered, and unhappy. The flight was delayed after boarding nearly 1hr while repairs were completed. 1st announcement by captains crew stated passengers could disembark during repair, then stated 10min later to take a seat. Very poor communication."
Positiv: "Love the inflight entertainment and the usb plug for phones. Flight left on time and go in a little early"
Negativ: "Did not love getting charged $2 for headphones and the girl sitting next to me getting them for free. Super annoying"
Positiv: "Crew was good"
Negativ: "Flight was delayed 4 plus hours. Found out about delay from email update vice crew at airport."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Negativ: "The crew, the airplane and the service at the airport was the worse experience of my life, I will definetly avoid Delta and Aeromexico for my future trips."
Positiv: "Crew was the best!"
Negativ: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Positiv: "Kayak tells u the baggage claim and the new gAtes"
Positiv: "Very professional and courteous"
Positiv: "When deplaning in Denver, I was impressed that the captain was the staff who got behind my wheelchair and offered to push me up the walkway :)... New aircraft, kind staff, shorty flight!"
Negativ: "Nothing disappointed, butt i didn't have any good besides pretzels."
Negativ: "Missed our connection due to a 30 flight delay because crew duty day and crew rest and had to rebook on a later flight on the same day. Downgraded from first class by the airline without any compensation."
Positiv: "We were delayed about 45 mins. No extra snacks, service was slow (I was in row 10 and it was about an hour into the flight before I was offered anything)."
Negativ: "Slow service, delayed, and wi fi was terrible. Tried to watch a movie on GoGo, but it buffered so bad."
Positiv: "The crew were super friendly and helpful."
Negativ: "The entertainment system was completely down for the entire flight."
Das Frühstück ist sehr lieblos . Keine Brotauswahl und ein schlecht präsentiertes Omlette. TV Auswahl eher mäßig.
The process of the baggage was pleasantly good but the seat comfort and the food quality was much lower than what we have experienced in year’s past. We consistently fly with Lufthansa but each year ticket costs increase and on oars service quality decreases.
Boarding war einfach nur Chaos 😔
Kein essen für Business Class Passagiere. Covid!
Frankfurt - Paris ist der Business Class lohnt sich nicht - es gibt kaum einen Unterschied!
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Positiv: "Flug war püntlich"
Positiv: "Upgrade von Premium auf C"
Negativ: "alles prima"
Positiv: "Piloten sehr nett gesprochen"
Negativ: "Aus und Einsteigen besser organisiert von Crew nochmals Durchsage"
Positiv: "It was an uneventful flight. The entertainment system worked well and food was good."
Negativ: "The lights kept coming on every few minutes making sleep nearly impossible."
Positiv: "Everything is well organized, crew members were great."
Negativ: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."
Positiv: "Drinks served on flight. Comfortable seats."
Positiv: "Service super, pünktlich und perfekte Landung/Abflug!"
Positiv: "Full bottle of water and continuous refreshments in flight."
Negativ: "Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies"
Negativ: "Verspätetes Boarding früher ansagen."
Positiv: "Less hand bags, a lot of people trying to put their hand luggage ans there was no space"
Negativ: "Controll the quantity of packages per person"
Negativ: "Seats recline too much making leg room more nonexistent than ever"
Positiv: "Seat was not super comfortable."
Positiv: "A350 war sehr angenehm. Besseres Entertainment System als im A380 und relativ leise in der Kabine."
Negativ: "Das Essen war ok aber mehr auch nicht. Hier gibt es noch Lift nach oben."
Positiv: "Es gab wieder Getränke"
Negativ: "Neuer Sitzplatz Mittelsitz bei fast leerer Maschine (zuvor Gang Notausgang Reihe)"
Negativ: "Verpflegung fehlte kpl"
Negativ: "I don't know why all airlines don't have a more orderly system for boarding by zones (like Delta). Lufthansa and Swiss both just have a mob of people blocking the boarding area and hindering people who shoud actually be boarding to get through."
Negativ: "Getränkeauswahl sehr klein"
Positiv: "I don’t like it I was 3 hours delayed"
Negativ: "Mehr als 2h Verspätung"
Negativ: "Die Koffer wurden einfach nicht verladen, da kein Platz mehr war. Und das zu Weihnachten."
Positiv: "Boarding ist schnell erfolgt"
Negativ: "- Der Flug war 20min zu spät - Als Verpflegung gab es nur ein crosaint aus der Tüte - der Sitz war so durch gesessen das ich ein Metallgestell im Rücken hatte - Das Flugzeug war schon vom älteren Semester"
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Positiv: "A320neo. Gut gelauntes Bordpersonal trotz verzögerter Abreise und später Ankunft"
Negativ: "Kommunikation der Verspätung am Flughafen. Recht plötzlicher Gatewechsel trotz absehbarer Verspätung. Zu wenig Vorfeldpersonal für zeitgerechte Verladung"
Positiv: "Alles war sehr gut. Besatzung war sehr freundlich und der Flug verlief komplett problemlos und pünktlich."
Negativ: "Natürlich war nicht viel Verpflegung an Bord, aber für einen Kurzstreckenflug und zu diesem Preis ist das auch absolut in Ordnung."
Positiv: "not much"
Negativ: "The worst food I have ever had the displeasure of having in my mouth. The staff kept bumping into me and therefore did not sleep at all."
Negativ: "Our flight was cancelled by the airlines due to mechanical failure. Told us to go home and wait for email on what to do. No compensation"
Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."
Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"
Positiv: "Great hospitality"
Positiv: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."
Positiv: "Also a lovely and comfortable flight"
Negativ: "No complaints"
Positiv: "The crew was very good and we were right on time."
Positiv: "Personal war okay aber Flug verspätet"
Negativ: "Essen war ein abgepacktes Salami Brot"
Negativ: "Very poor connecting flight information for check in. United connecting flight through Lufthansa has no information. Have to ask around airport and nobody seems to know exactly when United will open for checkin. Discover next morning it is only 2 hrs before flight, 1.5 hrs before boarding. Lufthansa made no effort to pass along their connecting flight information, they just drop all responsibility and say it is a United flight so offer no help. First and last time with Lufthansa."
Positiv: "Personal sehr freundlich, Flugzeug modern und sauber, Flug pünktlich"
Positiv: "Attitude of staff"
Negativ: "Food and delay"
Positiv: "Flugpersonal war nett"
Positiv: "Nothing positive to report...NOTHING!!"
Negativ: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!! Hundreds of gates and we had to ride a bus out to the plane. Airline kept complaining to passengers that they didn't have enough personnel. Flight was late! Given totally incorrect information about luggage retrieval in Chicago. Not required! Waited 45 minutes for luggage that was not there and was supposed to be headed to Houston but did not arrive there either. Still waiting..."
Negativ: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Positiv: "Boarding war super schnell. Die Stewardessen waren wie immer sehr freundlich und hilfsbereit."
Negativ: "Die Bordansagen waren in gebrochenem deutsch und teilweise sehr wirr. Die Stewardess hat beim Austeilen des Essens/der Getränke ständig Leute vergessen. Ich kam mir vor wie auf einer Kaffeefahrt, ständig Werbung für irgendwas, was man kaufen soll: FlyNet, Boardshop, irgendein Hilfsprojekt."
Positiv: "Flugpersonal war sehr freundlich und hilfsbereit. Boarding ging auch sehr schnell."
Negativ: "Auf unserem Langstreckenflug bekamen wir zwei Mahlzeiten. Leider war bei beiden Malen ein Gericht aus, sodass ich immer das bekam, für das ich mich nicht entschieden hätte... Cola war nach ca 1h komplett aus"
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
Super Crew / Great Entertainment System
Overbooked flight of airBaltic, tow hours of delay
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Delay and change of terminal last minute
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
They canceled our flights that went on anyway.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "The crew was professional & friendly"
Negativ: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Positiv: "Professional crew. Good simple check in."
Positiv: "Food was great, enjoyed watching videos, staff very profession and friendly."
Negativ: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Positiv: "Crew was great and helpful despite oversight in my special meal."
Negativ: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Slow service."
Negativ: "Better communication!"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Negativ: "Not having to walk outside in Edinbur4gh to board the flight."
Positiv: "quick/efficient boarding - good staff - good food - easy flight !"
Negativ: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Positiv: "Food provided, staff kind"
Negativ: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Negativ: "alles gut"
Positiv: "Crew were great, food, entertainment, seat and everything else was great as well."
Positiv: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Negativ: "No downsides at all"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Negativ: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Negativ: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Crew was in a festive mood, the meal was unexpectedly delicious"
Negativ: "Seats ok, but could be more comfy"
Positiv: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Negativ: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Negativ: "Didn’t happen."
Positiv: "Good services!"
Negativ: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Negativ: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
Le repas est casiment vide
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
They just let people fly without properly using the required mask
Positiv: "The crew is nice"
Negativ: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Negativ: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Positiv: "The crew and the food were great!"
Negativ: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Negativ: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Positiv: "Freundlichkeit des Personals"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Negativ: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Positiv: "Not much, seats are super uncomfortable"
Negativ: "Better code sharing with KLM"
Positiv: "Check in agent extremely helpful and friendly."
Negativ: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Negativ: "Entertainment worked sporadically"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "The crew was nice and the seat comfortable."
Negativ: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "Left on time. No turbulence."
Positiv: "The crew was pleasant and boarding efficient I lucked out with first class"
Positiv: "The crew was friendly and always came around with water."
Negativ: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Nice staff. Flight on time."
Negativ: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "Good food and service"
Positiv: "Extremely hot the plane"
Negativ: "they lost our luggage very inconvenient"
Positiv: "Good quality flight"
Negativ: "But delayed and lost baggage"
Negativ: "Not much legroom."
Positiv: "Timely and smooth teansit."
Negativ: "Food has a way to go to be appetising."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Their evacution video is interesting"
Negativ: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Positiv: "Food was good. Crew nice and professional."
Negativ: "Landing was not so smooth."
Positiv: "If the flight would have leave in time we would receive our luggage in time"
Negativ: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Positiv: "Comfortable, hospitality and wonderful service"
Positiv: "The crew was very friendly and professional. The food very good"
Negativ: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Positiv: "Priority boarding with kids"
Negativ: "Nothing special just like easyJet ir Rayanair"
This was the worst trip ever, Latan just tossed me to Gol airline, which doesn't have any tv on it, one of the boarding lady at Miami airport was so rude, If that's the way they will treat people that buy a cheap flight, we should be warned.
Definitely needs wifi. Real problem that there is no wifi
Self-check-in staff most of the time not english speaking... Boarding in groups - as well as disembarking the plane in groups is brilliant, The only point: Group 4 or 5 will not be informed where they come in the sequence,,,as non Portugese understanding people
Keine Verpflegung (1450 Km; Flugzeit 2:05 h) für ein Glas Wasser muss man bitten! (wegen Covid oder eher sparen?) Könnte beim Einsteigen bereitgestellt werden, Selbstbedienung. Ist das Business-class?
se economiza sob o pretexto de COVID, tem que "pedir" pra uma água.
Train the employees better
Left on the dark all flight.crew disappeared after safety video, poor food and drink service and cramped seating.
Negativ: "Excelente atención y servicio"
Positiv: "The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore."
Positiv: "The crew were good."
Negativ: "I wanted to change the returning day, but the charge was too much. More consideration for the client."
Negativ: "Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01."
Negativ: "There was a fee to carry 2 normal size bags.. This was not disclosed in ur website and i will file a complaint"
Positiv: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Negativ: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Positiv: "Crew were amazing, always helpful."
Negativ: "BoarDing waren nicht wirklich gut"
Positiv: "Excellent airplane"
Positiv: "Comfortable seats. Great crew"
Negativ: "Food could be a little better and bathrooms bigger"
Positiv: "Es gab sogar einen Film auf deutsch"
Positiv: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Negativ: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Positiv: "The plane has a huge leg room space, the chairs are very comfy."
Negativ: "The check-in and the baggage drop process in the counter is absolutely slow, as well as the boarding process. I wasn't able to do the check in online."
Negativ: "All is perfect"
Positiv: "We did not crash"
Negativ: "I was bumped from an earlier flight to a later flight with no notification"
Negativ: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Positiv: "It was on time and boarding was efficient. I’ve never been on a flight where they board window seats first, then middle, then aisle. I can see how that makes a lot of sense and makes the process better."
Negativ: "I wasn’t sure why my small rolling luggage was being tagged and told to be left at the gate. Others had their rolling pieces brought onto the plane and there was enough room, so I was a little worried about if someone was going through it or if it would make it to the destination. It did show up."
Negativ: "seat, food, entertainment system and options"
Positiv: "Crew was very helpful and polite. Seats are ok"
Negativ: "Didn’t know that Mac users need to download app before the flight. My suitcase handle was ripped, filed a report. See what happens. I guess someone will contact me."
Positiv: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Negativ: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Positiv: "Flug wurde in eine bessere Route getauscht"
Negativ: "Perfect flight and staff"
Positiv: "Boarding geordnet und schnell. Service nett."
Negativ: "Komfort eingeschränkt. Kein Entertainment. Verpflegung war Wasser."
Positiv: "Boarding organisiert. Besatzung hilfsbereit."
Negativ: "Klimaanlage zu weit runtergekühlt"
Negativ: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."
Positiv: "The seats are comfortable, the attention of the crew is great."
Negativ: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Positiv: "Wie immer nett. Board-Service gut."
Negativ: "Keine Auflademöglichkeit auf der Langstrecke halte ich für problematisch. Ob das bei einer 767 nicht (mehr) geht?"
Negativ: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."
Negativ: "DONT BUY YOUR TICKET WITH FLIGHT NETWORK !!!!! I HAD A PROBLEM AND LOST ALL MY MONEY !! ALL THE TICKETS (5 PERSONS) !!!!!!!!!!!!!!!!"
Negativ: "Aeronave muito velha, parecia que ia desmontar no ar."
Positiv: "Das Flugpersonal war sehr freundlich und hilfsbereit. Der Flug sehr angenehm und bequem. Es gab genug Beinfreiheit beim Sitzen."
Positiv: "Courteous, gracious service; efficient and comfortable flight. Thank you!"
Negativ: "Hidden bag fees make this airline a low value-for-money option."
Positiv: "Auch für jemanden der 2 Meter misst sehr komfortables Sitzen. 1 getränk und 1 Croissant waren inbegriffen - geschmacklich gut. Personal war nett und hilfsbereit."
Positiv: "Da das Flugzeug aus Santiago de Chile kommt, handelt es sich um eine Langstreckenmaschine, in der die Beinfreiheit auch in der Economy-Class sehr komfortabel ist (ich konnte problemlos meine Beine überkreuzen). Das persönliche Entertainmentsystem bietet eine große Auswahl an Filmen, TV-Serien und Spielen und der Touchscreen reagiert sehr schnell und flüssig. Es gibt USB- und normale Steckdosen an jedem Platz. Zu Essen gab es ein belegtes kaltes Sandwich, einen Schokoriegel sowie heiße und kalte Getränke, was dem Angebot bei anderen Airlines auf dieser Strecke entspricht und aufgrund der Flugzeit zwischen Mittag- und Abendessen auch ausreichend ist."
Negativ: "Der Check-In-Prozess in Madrid ist aus meiner Sicht idiotisch gestaltet: Zunächst muss man sich anstellen, um an Selbstbedienungskiosken die Aufkleber für das Gepäck auszudrucken und an den Koffern anzubringen, danach muss man zum bemannten Schalter gehen, um die Reisedokumente kontrollieren zu lassen und das Gepäck aufs Band zu stellen. Durch das eigenständige Ausdrucken der Etiketten spart man dem Check-In-Personal eine Arbeit von vielleicht 10 Sekunden pro Koffer – die Reisenden verlieren aber mindestens 15 Minuten beim Anstehen am Automaten, von denen es nämlich viel zu wenige gibt. Es ist mir völlig schleierhaft, warum LATAM auf diesem zweistufigen Prozess besteht, da man letztendlich ja doch zu einem Check-In-Agenten muss (und nicht, wie bei Lufthansa in Frankfurt, die gesamte Gepäckaufgabe automatisch läuft) und somit noch nicht einmal Arbeitskräfte eingespart werden – im Gegenteil stehen bei den Automaten zur Unterstützung sogar noch zwei zusätzliche Mitarbeiter. Es sollte also entweder auf das eigenständige Ausdrucken der Kofferetiketten verzichtet oder auf eine vollautomatische Gepäckaufgabe umgestellt werden, bei der man wirklich zu keinem Menschen mehr muss. Beim Boarding stellen sich die Passagiere nach Sitzreihe sortiert an, allerdings sind die Trennbänder zwischen den Gruppen viel zu kurz, sodass am Ende der Schlange alle Passagiere vermischt stehen. Stattdessen sollten die Fluggäste nach Sitzreihe zum Boarding aufgerufen werden, sodass auch wirklich nur diejenigen anstehen, die auch wirklich gleich an Bord gehen werden. Die Filme und TV-Serien an Bord sind, wenn überhaupt, nur auf Englisch und nicht auf Deutsch verfügbar. Untertitel gibt es in keiner Sprache."
Positiv: "I slept most of the flight."
Negativ: "Delayed by 3 hours"
Positiv: "Am Check-in-Schalter wurde mir mitgeteilt, dass das Gate 48 sei - Google gab mir bereits an, dass der Flug von Gate 43 aus starten sollte. Zur besagten Abflugzeit war an Gate 48 kein Flugzeug und keine Crew. Die Leute, die dort warteten habe ich informiert, dass das Boarding an Gate 43 stattfindet. Die Innenausstattung des Dreamliners ist zwar etwas älter aber in der Business-Klasse sehr großzügig. Die Entertainmentauswahl ist umfangreich. Wie es sich für eine südamerikanische Fluggesellschaft gehört, gab es eine große Auswahl an Latino-Rhythmen."
Negativ: "Beim Essen gab es leider keine Wahlmöglichkeit. Dafür waren die südamerikanischen Rotweine sehr lecker. Die Filmauswahl beinhaltet aktuelle Blockbuster. Sie stehen jedoch nur in den Sprachen Spanisch, Portugiesisch und Englisch zur Verfügung."
Positiv: "Friendly crew Nice rate Very fast and friendly check in"
Negativ: "Difficult to do web check-in Very expansive to make changes in the ticket"
Positiv: "Customer service"
Negativ: "No leg room, seats go back too far"
Negativ: "Tight space between seats"
Negativ: "No complimentary beverage service I.e. Water or food. On a three hour flight, that is totally unacceptable."
Positiv: "Punctual, clean, courteous , good entertainment, steel cutlery."