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7.2
Positiv: Received an upgrade in vehicle since the midsize we booked somehow turned into a compact size.
Negativ: We specifically put in the Zurich Airport for pick-up but came to find out that we had to travel to downtown Zurich from the Airport to pick up our car at Enterprise. Our booking also said we were supposed to get a midsized vehicle (Mercedes A-Class or equivalent) but were told we had a compact.
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3.6
Positiv: Cancelling my reservation they refused to honor was the best part
Negativ: I reserved an Opal Zafira. They had an Opel Zafira. They wouldn’t give it to me (it something similar) after standing in line for over an hour. It was a horrible ridiculous experience
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4.4
Negativ: It was awful. Super long line of over an hour. Tried to upsell everything and everyone. My reservation said it was for Opal Zafira or similar. They tried to downgrade me to a smaller car when I needed a big one (5 adults and bags) even though they actually had opal zafiras on site.
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9.6
Positiv: Super friendly and helpful staff both at pick up and return. Helpful in explaining insurance coverage and other items.
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6.8
Negativ: I booked a minivan, when I arrived there, they did not have the minivan, they gave me a different car which said was an upgrade and charge me extra 110 Swiss frank. I told them that since you do not have the car I reserved and you are giving me a different car, them why should I pay extra, it should be complimentary upgrade. I would like refund of the extra money I paid.
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10.0
friendly, efficient service, great car, competitive pricing
Positiv: got an upgrade without asking very new fleet
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7.2
Auto sehr gut, Achtung bei Versicherung.
Positiv: Auto sehr sauber und modern. Personal freundlich und hilfsbereit.
Negativ: Ohne Versicherung 5000 Franken Deposit!! Versicherung 50€ pro Tag!!! Vorsicht, wenn man keine entsprechende Kreditkarte besitzt, die das mit abdeckt. Navi für 46 Franken auch nicht mehr zeitgemäß.
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4.4
Positiv: Great gas mileage
Negativ: Didn't like that I was forced to take out insurance with Enterprise after I had already purchased Alliance insurance online. And if I didn't purchase it then they would put a hold on my card for $5000 plus another $500! That was so unexpected! So I purchased the $20 a day insurance & they still put a hold on my card for $1500 & $500! So much for a discounted rent a car! We had an economy car & it was new but not comfortable while driving!
Bewertung von
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3.6
Bad
Positiv: They offered an upgrade for cars I totally disliked .... and in my class they only had a station wagon which I didn't want either. They also wanted to block a $2000 security deposit on my credit card ... they are a franchise and not very flexible. I like them in the US, but certainly not in Switzerland! I ended up using another car rental company, paying a bit more because I didn't have a reservation, but I got what I wanted, with only an additional hundred dollars blocked on my card.
Bewertung von
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5.2
untruthful customer service representative
Positiv: Quick return service
Negativ: The lady at the counter wouldn't let me see the car before renting, and she lied to me about the amount of passenger is had. I stated that I required 7 and first told me it was 5, but when I showed interest of cancelling, she swiftly showed me a picture on google of the 7 passenger model and told me it was actually 7.
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3.6
Risky ! claimed invented damage ! Didn't get the c
Positiv: The process was quick. The car was OK
Negativ: More than anything, at return, the agent have picked a scratch on the WHEELS !!! The scratch was probably there when we picked the car ! But I would never go to such details. The car body was all fine, and obviously, I don't check the wheels at pick-up. They claimed for damage ! I don't care much as I had insurance, but the behavior was not friendly at all !! Also, got a different car than ordered, still in the same class but less.
Bewertung von
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8.0
Positiv: Car was brand new and very well equipped.
Negativ: Full insurance was very high 60CHF der day. The 25CHF per day insurance had still 2000CHF deductible. Had to wait for pick-up the car because there was only one person at the desk and quite a bit of customers. It was not possible to pay for a car rental by different credit card then the one from which they take money for deductible insurance.
Bewertung von
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7.2
Positiv: Received an upgrade in vehicle since the midsize we booked somehow turned into a compact size.
Negativ: We specifically put in the Zurich Airport for pick-up but came to find out that we had to travel to downtown Zurich from the Airport to pick up our car at Enterprise. Our booking also said we were supposed to get a midsized vehicle (Mercedes A-Class or equivalent) but were told we had a compact.
Bewertung von
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6.8
Negativ: I booked a minivan, when I arrived there, they did not have the minivan, they gave me a different car which said was an upgrade and charge me extra 110 Swiss frank. I told them that since you do not have the car I reserved and you are giving me a different car, them why should I pay extra, it should be complimentary upgrade. I would like refund of the extra money I paid.
Bewertung von
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7.2
Auto sehr gut, Achtung bei Versicherung.
Positiv: Auto sehr sauber und modern. Personal freundlich und hilfsbereit.
Negativ: Ohne Versicherung 5000 Franken Deposit!! Versicherung 50€ pro Tag!!! Vorsicht, wenn man keine entsprechende Kreditkarte besitzt, die das mit abdeckt. Navi für 46 Franken auch nicht mehr zeitgemäß.
Bewertung von
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8.0
Positiv: Car was brand new and very well equipped.
Negativ: Full insurance was very high 60CHF der day. The 25CHF per day insurance had still 2000CHF deductible. Had to wait for pick-up the car because there was only one person at the desk and quite a bit of customers. It was not possible to pay for a car rental by different credit card then the one from which they take money for deductible insurance.
Bewertung von
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3.6
Positiv: Cancelling my reservation they refused to honor was the best part
Negativ: I reserved an Opal Zafira. They had an Opel Zafira. They wouldn’t give it to me (it something similar) after standing in line for over an hour. It was a horrible ridiculous experience
Bewertung von
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4.4
Negativ: It was awful. Super long line of over an hour. Tried to upsell everything and everyone. My reservation said it was for Opal Zafira or similar. They tried to downgrade me to a smaller car when I needed a big one (5 adults and bags) even though they actually had opal zafiras on site.
Bewertung von
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4.4
Positiv: Great gas mileage
Negativ: Didn't like that I was forced to take out insurance with Enterprise after I had already purchased Alliance insurance online. And if I didn't purchase it then they would put a hold on my card for $5000 plus another $500! That was so unexpected! So I purchased the $20 a day insurance & they still put a hold on my card for $1500 & $500! So much for a discounted rent a car! We had an economy car & it was new but not comfortable while driving!
Bewertung von
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3.6
Bad
Positiv: They offered an upgrade for cars I totally disliked .... and in my class they only had a station wagon which I didn't want either. They also wanted to block a $2000 security deposit on my credit card ... they are a franchise and not very flexible. I like them in the US, but certainly not in Switzerland! I ended up using another car rental company, paying a bit more because I didn't have a reservation, but I got what I wanted, with only an additional hundred dollars blocked on my card.
Bewertung von
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5.2
untruthful customer service representative
Positiv: Quick return service
Negativ: The lady at the counter wouldn't let me see the car before renting, and she lied to me about the amount of passenger is had. I stated that I required 7 and first told me it was 5, but when I showed interest of cancelling, she swiftly showed me a picture on google of the 7 passenger model and told me it was actually 7.
Bewertung von
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3.6
Risky ! claimed invented damage ! Didn't get the c
Positiv: The process was quick. The car was OK
Negativ: More than anything, at return, the agent have picked a scratch on the WHEELS !!! The scratch was probably there when we picked the car ! But I would never go to such details. The car body was all fine, and obviously, I don't check the wheels at pick-up. They claimed for damage ! I don't care much as I had insurance, but the behavior was not friendly at all !! Also, got a different car than ordered, still in the same class but less.
Bewertung von
