Turim Europa Hotel

Klimaanlage kühlt nicht genug

Gut gelegenes Hotel, zu Fuß ca. 15-20 Minuten bis zum Rossio, Bus und Bahn sehr nah am Hotel; ruhig, trotz zentraler Lage. Frühstück gut

Hotel- und Minibar recht teuer, es kam zu Wartezeiten beim Frühstück

Gute Lage, Zimmer okay,Preis-Leistungsverhältnis für die Lage ist in Ordnung. Bushaltestelle und Metrostation fast vor der Tür.

Der Frühstücksraum war überfüllt, so dass es zu Wartezeiten kam. Das Frühstück selbst war in Ordnung, allerdings ist ein 2. Kaffee-Automat für die Anzahl der Gäste zu empfehlen.

Die Lage des Hotels ist für Nutzer von Bussen und Metro ist sehr gut. Das Zimmer konnte bei Beanstandungen sofort gewechselt werden. Das Personal war immer hilfsbereit und gab auch Aukunft nicht nur im eigenen Interesse, bspw. über die Parklplatzsituation.

Das Frühstück ist qualitativ nicht sehr hochwertig. Z.B. Instantsäfte und Instantkaffee, die Rühreier, der Schinken (english breakfest) sind auch nicht so ganz nach englischer Tradition. Es schien so, als ob sich beim Frühstück und des Angebotes der Speisen eine sehr große Routine einegeschlichen hat. Die Klimaanlage im Zimmer ist etwas leistungsschwach.

Alles sehr sauber + Zimmer neu Eingerichtet

Zimmer sehr eng, Frühstück kein Highlight

1. Cleanliness - cleaning/housekeeping staff very good and pleasant. 2. Breakfast 3. Comfortable double bed 4. Kettle in the room with complimentary tea/coffee/sugar 5. Fridge

1. No sachets of milk to go with the tea/coffee. Went to reception to ask for some milk and was told that I would need to go to the bar. The girl at the bar insisted that I need to BUY a WHOLE glass of milk!!! I said I just need a tiny amount for my coffee but she was insistent that I buy a whole glass. Staff need to learn about customer service and going the extra mile to be helpful. What a difference it would have made if she said to me, "We don't normally provide milk, however I will give you a small amount enough for your coffee". Or suggest that I could buy a coffee from the bar. Instead I had to leave the hotel to find a cafe to buy a coffee. I noticed that staff do their "job" but are not overly friendly or welcoming or go the extra mile. It's all very "clinical". 2. Water bottles (small) were charged at €3.50 per bottle!!!! This should be complimentary. 3. Air conditioning not effective in the room. Overall I would say the hotel is clean and comfortable with a good breakfast. Regarding value for money it is overpriced due to the lack of facilities such as swimming pool, spa, massage, bar and entertainment. Customer service could be better.

I like the location. Pretty quiet and convenient. The bathroom is O.K. and the bed was good and comfy.

The room was very old, the TV is so small and doesn't have any, I mean ANY programs on english or other languages but portugese. This is international hotel and at least one news program is expected to be in English. Do not expect any help with your luggage at arrival or departure. You are not going to get it Breakfast is so-so... the worst thing is that the thing from the machine they call coffee is not coffee at all

good location

very simple breakfast had to pay extra for fitness center room was small

I booked for promotion price for a double room and I got standard room instead when we arrived. The staff just apologized for the inconvenience but this kind of thing happen to us twice in Lisbon through booking.com though it's a different hotel. May be the promotion is a scam to us after all! I am not sure if I want to booking through this service anymore. Plus the air con in this room is constantly making a loud noise that we have to wake up to turn it off and on through out the night. I am not sure if this is really a 4 star hotel!

need wi-fi - forget this hotel "internet engineer" has god complex - he can easily block your computer from hotel`s wi-fi permanently. Nobody cares about your needs. And also you will be blamed in violation of their network. (same computer behavior in about 7 hotels within this trip - everything was perfect)