The flight was really good and the staff were excellent
The Azul company is good. However, the Kayak service and assistance are terrible. Two flights without ticket information, delay and a mess.
It was great. Nothing to change.
Seat doesn’t recline - had to travel 8 hours like a zombie, Besides, sound on entertainment device (TV) only one channel worked. Was monaural not stereo (just one side) Stewardess said “sorry” meaning “it’s your problem
I really like this airline I just wish that they would make arrangements with connecting flights when one is a few minutes late it’s ridiculous hold up your travel for what would’ve been about five minutes
The only thing that was inconvenient about this flight was the check in process. There was a lot of confusion. The flight itself was very good. Super friendly attendants, decent food, good in-flight entertainment.
Negativ: "I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet"
Positiv: "Everything was excellent accept the entertainment."
Positiv: "The airport is small and easy to get by. The crew was friendly, and I had four seats to myself! It was an excellent experience."
Negativ: "Food was decent."
Positiv: "extremely attentive crew. courtesy necessaire pack. very clean plane."
Positiv: "extremely considerate crew. Courtesy necessaire pack. very clean plane"
Negativ: "Would have been better if the first leg of the flight had not been so late that my connection could never work. Got transferred to a later latam flight with connection but still"
Positiv: "For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible."
Positiv: "Very clean airplane and excellent crew"
Positiv: "Airplane was comfortable and food was good. The crew was also very friendly."
Negativ: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."
Positiv: "Azul airlines the best !!"
Positiv: "crew was kind."
Negativ: "We almost crashed into other planes on the runway while trying to land. The runway was full/ blocked. We had to accelerate suddenly and ascend back into the clouds. Very bumpy and scary. Pilotes should know runway status in advance of descent."
Negativ: "Plane was dirty, it took flight attendants 1.5 hour to start service after take-off."
Positiv: "Amazing crew and overall experience"
Negativ: "No complaints on this one"
Positiv: "super punctual"
Negativ: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"
Negativ: "The flight was originally scheduled to depart at 0915 hours but the departure time was changed to 0635 hours without notification. Fortunately I checked my baggage the night before and discovered the change. Not a good deal."
Positiv: "Friendly crew, most spoke at least some English"
Negativ: "Only food for purchase, would be nice to have second language option on some of the entertainment"
Negativ: "More recent movies on board"
Positiv: "Good food, good plain condition, good entertainment"
Positiv: "Crews worked hard to please under built in circumstances (cramped seating etc)"
Negativ: "For post landing gateholds it would help to say why waiting and say something about how long the wait might be."
Positiv: "Die Crew kümmert sich perfekt"
Negativ: "Für eine internationale Airline geringes Unterhaltungsangebot"
Positiv: "Boarding was easy, crew members were friendly, snack food service was good, and the flight was smooth and on time. My baggage arrived promptly at Chapeco after the flight. No complaints!"
Negativ: "No much space in the seats"
Positiv: "Azule Airlines incorrectly charged me 60 Rais for my first bag of 23 kg. When I showed them documentation of my connecting flights, they reversed the charges."
Negativ: "Check in using the online system was impossible, even with helpdesk staff assistance."
Positiv: "I really love how friendly the crew was! The seats were also very comfortable for a plane. I couldn’t get over how there were cameras to look at outside of the plane for those who didn’t have window seats as it helped with some landing anxiety. The food was well prepped and decently enjoyable! The charging port was also amazing and I was very happy to see it when I had boarded the plane."
Negativ: "Unfortunately, boarding was a bit confusing as the crew members spoke a majority of Portuguese and translated only very few times. I had to ask a crew memeber when I would board."
Positiv: "There's actually footrests that fold out like a lawn chair in economy and there's lots of leg room so you can actually put your legs up and sleep. First time I ACTUALLY slept on a long haul flight. Chairs seemed to be made of soft leather or some other super comfy material. Puts the older US-based planes to absolute shame. Super soft fluffy blankets, the flight attendants were amazing, courteous, hospitable, the food and drinks were awesome, loved the movies. 10/10 would fly again."
Negativ: "T H E R E I S N O T H I N G I D I D N T L I K E B U T I H A V E T O P U T S O M E T H I N G H E R E"
Positiv: "Dont know who or why. Plane out of Orlando mco delayed from 9:30-2:30 am. All food places closed 9or 10 pm"
Negativ: "Delay, no place to eT"
Positiv: "Azul service was good as usual. Plane was on time arrival. No complaints"
Positiv: "CLEAN EFFICIENT"
Negativ: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Positiv: "CLEAN, NICE, EFFICIENT"
Negativ: "BAD THAT THEY CHARGE FOR OPEN SEATS AND BLOCK 75% OF PLANE SO YOU PAY RIDICULOUS FEES"
Positiv: "Flights were punctual, seats were better than average, and upgrades were available."
Negativ: "Planes needed updating, noises heard were concerning, food was below average, and the landings were a little rough."
Negativ: "The staff was very unprofessional, check in was over 30 minutes and we were charges for the baggage even though we showed a proof that the system didnt let us check in before. While boarding the representative was so stressed she blew air in our faces and took the boarding passes so agresivally we were shocked! On board the flight attended did not speck English or at least didnt want to, so other passenger had to explain us what she was saying. Very very unprofessional, we will never use azul again in the future."
Positiv: "It was nice. The staff were great"
Negativ: "O sistema de entretenimento não estava funcionando e eu não tinha conhecimento do AzulPlay. O voo é longo e é vendido como tendo Sky a bordo, mas não tem. Havia recebido 3 e-mails da Azul nos dias anteriores a viagem e em nenhum o Azul Play foi citado."
Positiv: "Crew was very helpful"
Negativ: "Air conditioning in my seat was broken and my blood pressure went down"
Negativ: "As cadeiras poderiam inclinar mais para trás. Esconderam minha mala dizendo que não pode colocar na esteira pois estraga a mesma. Deviam te avisado antes... quase perdi meu vôo de conexao"
Negativ: "Azul had a mechanical problem with the plane. It took them 6h to fix it. They made us wait for 6h which made mmost of the people lose their connection flight but azul voided to help anyone! Said that they couldnt be responsible if you lost your connection because My connection flight wasnt with them! I had the worse6h of waiting and trying to have someone helping me. All of Azul’s staff are incompetent laZy workers!"
Positiv: "Friendly crew"
Negativ: "Despite buying a seat with extra room, it's really complicated for you to open your laptop and get some work done during a 10h flight. Also, during boarding, one of the employees removed me from my seat "because I didn't pay extra", although I was showing her the purchase receipt, she insisted that that was not my seat."
Not a very family friendly airline. Staff were lackluster and plane comfort wasn't amazing. Would avoid Delta if better options available. Especially for a red eye. And double especially with kids.
It was on at the terminal we were at in Las vegas, we were all the way at the end of one of them, I think it was c.... Dates 41 42 and 43.... They were in a row from left to right and we were scheduled for 42.... Right before that 41 was loading and yet the line started on the right Chris crossed 43 42 over to 41 causing foot traffic confusion, and yet the left side in front of gate 41 was relatively empty...... Eventually some Delta step did come out and assist but for about 40 minutes it was quite confusing and crowded
Positiv: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Negativ: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Positiv: "Everything went very smoothly."
Negativ: "I wasn't able to connect my ipad to the free wifi for any of my four flights."
Positiv: "Comfortable seats, nice staff, clean facilities"
Positiv: "The plane arrived in Atlanta ahead of time and thus we were able to start boarding earlier than usual. The gate agent kept the process in order and moved the boarding process along nicely. The pilots also got us to Baton Rouge 28 minutes ahead of schedule which was appreciated. Nice flight."
Negativ: "Same issue with getting passengers seated once on the aircraft and then getting their luggage stowed takes too much time."
Positiv: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Positiv: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Negativ: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Positiv: "Crew was friendly."
Negativ: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Negativ: "Both Copenhagen and New York need to go a better job on the flow of passengers through Passport control."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "Delta is wonderful! Helpful and on time."
Positiv: "Friendly fast service to Albany"
Negativ: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
Positiv: "Wine included with meal no extra charge. Thanks"
Negativ: "More comfortable seats in main cabin"
Positiv: "The ceew"
Negativ: "Unorganized boarding and 6 hour delay from expected departure time."
Positiv: "Actual flight"
Negativ: "Could have done without the almost 5 hour delay and no good options for alternative flights. We got in at 3am and it ruined our trip as we were exhausted for my daughter’s college visits."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Negativ: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Positiv: "The cabin crew was efficient and very cooperative. My seven hour flight in economy class could not have gone better. Kudos to Delta for a safe and comfortable ride."
Negativ: "A few more audio selections would have been welcome."
Negativ: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Positiv: "The on flight entertainment was good"
Negativ: "Sleeping was too uncomfortable"
Negativ: "they did not serve food in my section at all."
Positiv: "Service; security gate in NY close to departure gate."
Negativ: "Arrival Gate in San Jose far from exit."
Negativ: "Additude of some of the crew. After a long talked off delay ,Rod would not give me a glass of water to take my evening medicines."
Positiv: "Boarding and Arrival went smooth and quick. We were early to our destination. Short 3 hour flights are always easy."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Negativ: "A 7+ hour delay!"
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "No issues with the flight. All went as planned."
Positiv: "Crew were very friendly specially with my 6yrs old daughter"
Positiv: "I love it when there is a TV screen at my seat."
Positiv: "Flight was on time with enough connection time to board with zero issues"
Negativ: "No problems on this trip"
Negativ: "Delayed, gate agent trying to rebook not super helpful"
Positiv: "I am used to flying Frontier because of cost but recently traveled Delta and boy did I feel completely spoiled! Not only did my other half get our bags for free due to his status with Delta but the amenities they offer and the comfort of the economy seats compared to other airlines is a major difference. As a chronic pain patient, if I can find a Delta flight for a little more, I will be booking with them for sure! Highly recommend them!"
Positiv: "The Delta flight was such a pleasant contrast to the funky Interjet flight that I took from L.A. to Mexico that my Economy Class felt like First Class."
Negativ: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Negativ: "767-400 with the old entertainment system. small screen with poor quality and a number of people's had to be reset multiple times."
Negativ: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."
Positiv: "Food available for purchase. Entertainment system."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "Flight was canceled due to weather. Was told I could get reimbursed for a rental to drive from ATL to SAV. When I went back to Delta after getting home to Savannah, was told there is no reimbursement for car rentals."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Negativ: "Boarding was not smooth. They got me and my son mixed up as we have same name."
Super Crew / Great Entertainment System
Muy buen servicio al cliente
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Negativ: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Positiv: "The crew was professional & friendly"
Negativ: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Negativ: "When its rain we shouldn’t walk to the air plain"
Positiv: "KLM STAFF WERE VERY PROFESSIONAL"
Negativ: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Positiv: "economy plus seats were nice, great movie selection, especially international movies"
Negativ: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Positiv: "The crew was pleasant"
Negativ: "Baggage checkin & flight boarding was slow & disorganized."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Seat was comfy and spacious for economy class"
Negativ: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "The seat was a little uncomfortable but the crew were amazing."
Positiv: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Nice attention and good food. Plane and seats are confortable"
Positiv: "The crew are amazing! Attentive and friendly."
Negativ: "The seats could have been bigger."
Negativ: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Positiv: "Like the overall KLM experience"
Negativ: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "not really"
Negativ: "alles gut"
Positiv: "Crew were great, food, entertainment, seat and everything else was great as well."
Negativ: "Need more leg room!!! Larger meals needed."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Negativ: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Positiv: "Very friendly and helpful crew."
Positiv: "Time and Good clean place.. in This case airpöane.."
Negativ: "It was not entreteiment st all"
Positiv: "Efficient crew"
Negativ: "Long, slow line at check in. Not many new movies or tv shows"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Great food"
Negativ: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Negativ: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Positiv: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Positiv: "Nice flight, nice crew, and a nice experience."
Positiv: "Service, technology"
Negativ: "Could not print by boarding card and was not allowed to board in Amsterdam"
Negativ: "Handgepäck konnte nicht untergebracht werden."
Positiv: "Very friendly service!"
My bags were delayed in lima so i missed my flight to peru
I bought my son’s tickets 3 months before the flight through an agency just to request flight attendant services. On the day of the flight the agency called me in the morning saying Latam had canceled the flight from Boston and that aid have to drive my son yo New York. I get that the poor communication wasn’t Latam’s fault but I called Latam at least a dozen times to confirm that everything was OK and that my son would still have the flight attendant service and I was told by many different customers services that things were OK but when we got to the airport I had the most horrible time ever. They told me the service was requested but but approved and that my son would have to flight without the flight attendant service and they kept telling me since he’s 12 he didn’t need flight attendant? An international flight for the very first time unaccompanied and they wanted me to just let it happen? It took me over 1 hour of arguing and explaining that I’ve bought the tickets over 3 months ahead of time just to be certain that my son would have the flight attendant services on both ways and they finally told me they’d add the service last minute because they understood that my flight from Boston got canceled. I paid $150 each way and my son did not seat with the other kids nor was supervised during the flights. They simply sat him and disappeared until the flight landed. I cannot believe how ridiculous and irresponsible this was and I really hope to never use Latam’s services again. I DO NOT recommend Latam to anyone. I had the most difficult time ever and I always do everything ahead of time to make sure things go smoothly. The agency where I bought the tickets is located in Marlborough, Ma right in Main st abs I also do not recommend anyone to waste time and money with them. I cannot believe that they waited until the day of the flight to inform me I had to drive 4 hours plus to a different state. Of course it’s my mistake for not have checked but I left the agency with the paper print out with the flight information saying I’d leave from Boston so I trusted it. Not going to happen again. I always bought my international tickets online and never had any problems but since my son was Ma going to travel alone, I decided to use the agency. Horrible experience. I’m so happy it’s over.
Self-check-in staff most of the time not english speaking... Boarding in groups - as well as disembarking the plane in groups is brilliant, The only point: Group 4 or 5 will not be informed where they come in the sequence,,,as non Portugese understanding people
Latam was very accommodating the crew out of Peru was super helpful and kind
Keine Verpflegung (1450 Km; Flugzeit 2:05 h) für ein Glas Wasser muss man bitten! (wegen Covid oder eher sparen?) Könnte beim Einsteigen bereitgestellt werden, Selbstbedienung. Ist das Business-class?
se economiza sob o pretexto de COVID, tem que "pedir" pra uma água.
airport staff are very spoiled disrespectful
THe group and in-flight teams in Cuzco and Lima did above and beyond to make sure I will not miss my connecting flights!
It will be better if Latam will love to tell us when they made changes in my itenary. I feel that my itenary was change to however they like instead of how we arrange when I purchase my ticket. I have two elder people with me and i did not like that we have to split to be able to get home. The counter people does not know how fix situation and don't understand reasons.we wanted to board the plabe together as we purchase the ticket. i dont know why my ticket was the itenary the same as when we left to Peru. I feel that what I choose was not acceptable that.my itenary could be change to however Latam wants to do. That is very not nice and not restpetful to my wishes. Please call us for an apology and maybe a refund for all that we have to go to. My bag is also not get the destinatiin to Jfk.
Positiv: "professional service from employees..."
Negativ: "A snack / water :)"
Positiv: "the crew was good!"
Negativ: "It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation"
Negativ: "Crazy early. Boarding pass says gate closes by 1205 (for scheduled 1220 departure). We TOOK OFF (in air) before 1200. We got yelled at because we arrived only 1 hour early — should be 3 hours early for an “international flight”. Luggage very difficult, Must rush, etc. But everything turned out great. Scl is crazy airport — 20 minute wait for gate ramp when we got there (still 20 minutes early, instead of 40! On a 60-minute scheduled flight!). Huge long walk to immigration. Pretty long wait for bags. But it all worked out fine."
Negativ: "They tried to charge more Money all the time. During the web check in, they give you the row where the sits are not able to decline. When you try to chance it, they pretend to charge extra fee"
Negativ: "English speaking staff."
Positiv: "The crew was nice, wifi entertainment was available, flight on time"
Negativ: "offering beverages."
Negativ: "BoarDing waren nicht wirklich gut"
Positiv: "Everything is amazing"
Positiv: "Es gab sogar einen Film auf deutsch"
Positiv: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Negativ: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Positiv: "It got us there safely."
Negativ: "Communication was lacking. there was also no one at the check-in counter."
Positiv: "The crew was really helpful and attentive. we travel with a special needs young lady and every body was sure she enjoyed the fly. the airplane was in excellent conditions."
Negativ: "The waiting before entering to the lane was long and we didn't understand why we need to be waiting so long in the jet way."
Negativ: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Positiv: "It was on time and boarding was efficient. I’ve never been on a flight where they board window seats first, then middle, then aisle. I can see how that makes a lot of sense and makes the process better."
Negativ: "I wasn’t sure why my small rolling luggage was being tagged and told to be left at the gate. Others had their rolling pieces brought onto the plane and there was enough room, so I was a little worried about if someone was going through it or if it would make it to the destination. It did show up."
Positiv: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Negativ: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Positiv: "Price was reasonable as well as ease of booking"
Negativ: "Fix their flipping seating algorithm so you that family members are seated together. I will only use Latam again as the very last resort."
Positiv: "Flug wurde in eine bessere Route getauscht"
Positiv: "Boarding geordnet und schnell. Service nett."
Negativ: "Komfort eingeschränkt. Kein Entertainment. Verpflegung war Wasser."
Positiv: "Boarding organisiert. Besatzung hilfsbereit."
Negativ: "Klimaanlage zu weit runtergekühlt"
Positiv: "El vuelo salió a tiempo"
Negativ: "Me cobraron por el equipaje pese a que en la página decía que era gratis 1 maleta. Apenas Un sandwich incomible para un vuelo internacional Nos tuvieron dentro el avión 35 minutos después de aterrizar en Santiago por que el bus que lleva a la manga no llegaba. Después tardaron 1.30 hrs en poner maletas en la banda. Total 2 horas para salir del aereopuerto."
Positiv: "Excellent price and value. Great service both before and after travelling with an infant"
Negativ: "Food quality could be better"
Positiv: "The seats are comfortable, the attention of the crew is great."
Negativ: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Positiv: "Wie immer nett. Board-Service gut."
Negativ: "Keine Auflademöglichkeit auf der Langstrecke halte ich für problematisch. Ob das bei einer 767 nicht (mehr) geht?"
Positiv: "Getting off the plane"
Negativ: "Had to pay for luggage. Had to pay for TEA...didn’t even have milk. No air con of the seat."
Positiv: "Excellent boarding, something that all the airlines should do: starting boarding from the back of the plain. Boarding is much faster."
Negativ: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."
Positiv: "Muy amable la tripuñacion"
Negativ: "El abordaje fue algo lento y desordenado."
Negativ: "Aeronave muito velha, parecia que ia desmontar no ar."
Negativ: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."
Positiv: "Das Flugpersonal war sehr freundlich und hilfsbereit. Der Flug sehr angenehm und bequem. Es gab genug Beinfreiheit beim Sitzen."
Negativ: "Impossibly short connection time to get across the whole airport"
Positiv: "Auch für jemanden der 2 Meter misst sehr komfortables Sitzen. 1 getränk und 1 Croissant waren inbegriffen - geschmacklich gut. Personal war nett und hilfsbereit."
Positiv: "crew! just awesome"
Negativ: "some people being to loud at sleep times."
Positiv: "Comfortable seats. Good entertainment. Way better than any US airline."
Negativ: "Cabin lights on for first 2 hours of an overnight (red eye) flight. No meal served as indicated on ticket, just M&Ms. Very cold cabin."
Positiv: "Da das Flugzeug aus Santiago de Chile kommt, handelt es sich um eine Langstreckenmaschine, in der die Beinfreiheit auch in der Economy-Class sehr komfortabel ist (ich konnte problemlos meine Beine überkreuzen). Das persönliche Entertainmentsystem bietet eine große Auswahl an Filmen, TV-Serien und Spielen und der Touchscreen reagiert sehr schnell und flüssig. Es gibt USB- und normale Steckdosen an jedem Platz. Zu Essen gab es ein belegtes kaltes Sandwich, einen Schokoriegel sowie heiße und kalte Getränke, was dem Angebot bei anderen Airlines auf dieser Strecke entspricht und aufgrund der Flugzeit zwischen Mittag- und Abendessen auch ausreichend ist."
Negativ: "Der Check-In-Prozess in Madrid ist aus meiner Sicht idiotisch gestaltet: Zunächst muss man sich anstellen, um an Selbstbedienungskiosken die Aufkleber für das Gepäck auszudrucken und an den Koffern anzubringen, danach muss man zum bemannten Schalter gehen, um die Reisedokumente kontrollieren zu lassen und das Gepäck aufs Band zu stellen. Durch das eigenständige Ausdrucken der Etiketten spart man dem Check-In-Personal eine Arbeit von vielleicht 10 Sekunden pro Koffer – die Reisenden verlieren aber mindestens 15 Minuten beim Anstehen am Automaten, von denen es nämlich viel zu wenige gibt. Es ist mir völlig schleierhaft, warum LATAM auf diesem zweistufigen Prozess besteht, da man letztendlich ja doch zu einem Check-In-Agenten muss (und nicht, wie bei Lufthansa in Frankfurt, die gesamte Gepäckaufgabe automatisch läuft) und somit noch nicht einmal Arbeitskräfte eingespart werden – im Gegenteil stehen bei den Automaten zur Unterstützung sogar noch zwei zusätzliche Mitarbeiter. Es sollte also entweder auf das eigenständige Ausdrucken der Kofferetiketten verzichtet oder auf eine vollautomatische Gepäckaufgabe umgestellt werden, bei der man wirklich zu keinem Menschen mehr muss. Beim Boarding stellen sich die Passagiere nach Sitzreihe sortiert an, allerdings sind die Trennbänder zwischen den Gruppen viel zu kurz, sodass am Ende der Schlange alle Passagiere vermischt stehen. Stattdessen sollten die Fluggäste nach Sitzreihe zum Boarding aufgerufen werden, sodass auch wirklich nur diejenigen anstehen, die auch wirklich gleich an Bord gehen werden. Die Filme und TV-Serien an Bord sind, wenn überhaupt, nur auf Englisch und nicht auf Deutsch verfügbar. Untertitel gibt es in keiner Sprache."
Negativ: "Our flight was delayed 2 1/2 hours Making us be late for our connection. We made it to the flight but it was a real hassle."
Air France lost my luggage again Its the second time in a week
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
They just let people fly without properly using the required mask
Positiv: "El entretenimiento"
Negativ: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Negativ: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Negativ: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Positiv: "Spacious business class seats, excellent meals"
Negativ: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Negativ: "Thé qualité officielle the images"
Negativ: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Negativ: "Crew on the ground was very rude"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Crew was very friendly and seat in KQ is super comfortable in Business."
Positiv: "Food and drinks very good"
Negativ: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Negativ: "Sehr laut! Eng gestuhlt"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Nice staff. Flight on time."
Negativ: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Negativ: "Better in flight entertainment"
Positiv: "Crew was very nice and the food was excellent"
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Negativ: "It was great trip thank you Air France"
Negativ: "They lost my luggage :("
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "Didn’t like the sandwich offered"
Positiv: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Negativ: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Positiv: "Good selection of movies"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Negativ: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Negativ: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Positiv: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Positiv: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Negativ: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Negativ: "We were 2h late"
Positiv: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Negativ: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Positiv: "The crew were nice."
Negativ: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Negativ: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Positiv: "The plane arrived in New York smoothly"
Negativ: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Positiv: "Fine for a 45-50 minute regional flight."
Negativ: "Wouldn’t be great for long-haul flights."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"