Günstige Flüge mit LATAM Airlines finden

Negativ: Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01.

Negativ: Check-in was terrible, the agent checked our suitcase and then found out that we can't take the flight and the suitcase was gone. After waiting 3 hours at Medellin the suitcase was still not found. We left , besides we missed half of our vacation day, and after calling a lot we got the suitcase back in Guatapé. So much trouble for us because the agent was not able to do the check-in properly.

Positiv: Crew cordiality

Negativ: Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies.

Negativ: They got our bag out of the plane and then lost it, had no earphones whatsoever.

Positiv: New plane, nice crew, good entertainment, good food.

Negativ: The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience.

Negativ: The flight was delayed 7 hours

Negativ: There was a fee to carry 2 normal size bags.. This was not disclosed in ur website and i will file a complaint

Negativ: El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda.

Positiv: The variety on the LATAM Play.

Negativ: There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated...

Positiv: So late and they not Help in my petition

Negativ: Be more organized

Positiv: Can you guys call me at 661) 573-5194

Negativ: 661)573-5194

Positiv: Plane was new

Negativ: Airport is a disaster. It is a single gate, bamboo-walled open air space with about half the seating necessary for a flight. Latam charges almost $2 even for a cup of “coffee” that is really just hot water, powdered Nescafé and powdered milk! It hardly seems worth the effort and really slows down service.

Negativ: I paid for baggage and when I came to the airport I paid2000 pesos more ita not nice at all and I want my 2000 pesos back.

Positiv: The plane was new.

Negativ: Smallest seats and shortest leg room I’ve experienced in a long time! They even charge for a cup of coffee, and anything else, other than water! I didn’t try to use the bathroom, but they probably charge for that, too!

Negativ: Plane delay made us leave after midnight.

Negativ: They had no sandwiches for sale! No entertainment

Positiv: el vuelo de lima a quito fue terrible. Me gustó la puntualidad

Negativ: Todo, la comodidad del asiento, la cordialidad de los asistentes de tripulación, no hubo comida, no puedes escoger tu asiento y no es una aerolínea low cost, no hay entretenimiento en los aviones

Negativ: Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes.

Negativ: As it was a short flight it was ok but their system of checking in/ baggage drop off is really poor and disorganised. Everyone was queuing together for baggage drop, checking... it was a mess and took ages. It’s unfair on those who have already checked in online because you were ended up queuing with everyone else.

Positiv: Crew speaking french

Negativ: Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful.

Negativ: checkin process at cusco airport was very bad. there was a line 1hr long to checkin suticases and there was no one at the payment counter to accept payment for suitcases.

Positiv: Nothing

Negativ: I could have been warned that you need to get a pass to go to Hanga Roa before you can board. I had checked because I had heard there was a fee but upon investigation, it was said that this requirement had been eliminated. Wrong!! You still need the pass but you don’t get charged a fee. The extra time required for this tedious meant we missed our chance to check bags and do incurred hundreds of dollars more to get on the same flight the next day. No Bueno!!! This should be highlighted up front!!

Negativ: Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours.

Positiv: Nothing

Negativ: Nos tienen esperando 40 minutos en el avión sin dejarnos bajar, he perdido mi taxi y ya lo cobraron de mi tarjeta. Es una burla LATAM siempre jugando con mi tiempo... siempre.

Positiv: Crew was nice

Negativ: I could have been allowed to take an earlier flight and you could offer complimentary beverages

Positiv: punctuality

Negativ: 45 minutes between getting off the plane and getting your bags is ridiculous

Positiv: The seat assigned

Negativ: Not having to pay so much for a carry on luggage

Positiv: Crew was great. Seat was great.

Negativ: Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food.