|Top-Route||Berlin Brandenburg nach Zürich|
Positiv: Not much
Negativ: During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing.
Positiv: Nothing. I was sold a ticket for 709 dollars and wasn’t told I couldn’t get on until showing up to the gate. Therefore I had to spend 1000 more dollars to book another ticket because budget air wouldn’t change or refund the flight.
Negativ: Not selling a ticket with a layover where someone with a US passport cannot travel through at the moment. Be more forthcoming.
Negativ: Alles tipptopp!
Positiv: The crew was super friendly and attentive. Best in flight service I have received in a long time.
Negativ: The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack.
Negativ: Very well executed.
Negativ: Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”
Positiv: Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline
Positiv: Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck
Negativ: Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional
Negativ: Our stewardess was not the friendliest!
Negativ: There was no food ...
Positiv: it was ok.
Negativ: Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late.
Negativ: Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic
Positiv: Everything was comfortable.
Negativ: I can't think of anything.
Positiv: Not one thing about my experience.
Negativ: The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!
Negativ: I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket.
Positiv: flight itself
Negativ: delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!
Positiv: Friendly crew
Negativ: Not piling up people like sardines in a can.
Positiv: Nice crew and prompt service
Negativ: Crammed, narrow seats
Positiv: Guter Service, es hat immer Snacks und Getränke zur Verfügung. Toiletten sauber.
Negativ: Einige Mitarbeiter waren ziemlich demotiviert.
Positiv: Die Crew wahr sehr nett und aufmerksam.
Negativ: Mehr Auswahl an Filmen könnte sein.
Positiv: Great crew & good complimentary food
Negativ: More seat pitch
Positiv: Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate
Negativ: Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice
Negativ: A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable.
Positiv: The crew were friendly, helpful, and attentive. I'd love to fly with them all the time
Negativ: The business class seat felt a bit claustrophobic when in lie flat mode
Negativ: Staff was very friendly, courteous and helpful.
Positiv: All was Good, no special negatives.
Negativ: Not worth my time to comment.
Positiv: Excelente atención, bebidas y comida durante toco el viaje
Negativ: Todo bien
Negativ: Too much nonsense with carry on and check in language.
I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat.
Positiv: 10/10 would recommend..
Positiv: Crew was very attentive, and boarding and off-boarding was relatively easy
Negativ: The seats were cramped, and hard to get out of when the person in front had their seat tilted back, it felt practically in your lap when you were seated.
Positiv: Crew was very helpful
Negativ: More entertainment
Positiv: Crew was friendly
Positiv: More or less on time
Negativ: Outdated aircraft. Flight took longer than usual.
Negativ: Swiss perfect as always, Barcelona ground worker disaster, as always....
Positiv: Crew was very attentive and courteous
Negativ: More fruits and non-starchy vegetables would make food more enjoyable
Positiv: Crew was very courteous and attentive
Negativ: More fruits and green (non-starchy) vegetables
Positiv: The crew was great
Positiv: The crew was very lazy and not professional
Negativ: Don't stop demanding from the crew
Negativ: I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!
Positiv: The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination.
Positiv: The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight.
Negativ: Swiss air returned my bagage damaged and there is no way to report it!
Positiv: Free food, relatively spacious
Negativ: more food!!! REEE!!!
Positiv: Wasn't awake, can't say
Negativ: Probably it would be nice to have a bit bigger screen with general information about the flight and local time
Negativ: Better choice of movies and classical music
Negativ: Better choice of movies
Negativ: Time schedule Better customer services
Positiv: Everything was excellent on this flight.
Negativ: Maybe the food menu? But it wasn't bad.
Negativ: Nada, I slept through this leg and the staff let me be.
Positiv: Swiss is my new favorite airline.
Negativ: Nothing bad to report. Book Swiss!
Positiv: Friendly crew, smooth take off and landing and generous on things to eat and drink.
Negativ: None. Keep up the good work.
Negativ: Food was served warm. Perhaps the menu could be better, but it wasn’t bad.
Positiv: Entertainment was great, excellent movie selections, and games.
Positiv: The crew was friendly and helpful.
Negativ: The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable.
Positiv: Great flight
Positiv: The crew and entertainment