Only a bottle of water. It was an air baltic flight and crew, not a swiss.
Leider sind die Sitze etwas ins Alter gekommen, denke wäre wieder einmal Zeit die Kabine auszutauschen.
Da ich praktisch den ganzen Flug durchgeschlafen habe kann ich nicht viel dazu sagen 😁
Die Pünktlichkeit bei Swiss lässt zu wünschen übrig. Jede Woche mindestens 45 Minuten bis zu zu 105 Minuten Verspätung sind ein absolutes NoGo!
Positiv: "2 Flugbegleiterinnen waren sehr freundlich. Aber der für uns zuständige Flugbegleiter weigerte sich leere Flaschen bei uns abzuräumen. Solch einen schlechten Service, habe ich schon lange nicht erlebt!"
Negativ: "Service an Board war schlecht. Selbst auf Bitten den Müll abzuräumen, wurde er nicht abgeräumt. Völlig unverständlich."
Positiv: "Endlich geregelter Ausstieg. Find ich super"
Positiv: "Wasn't awake, can't say"
Negativ: "Probably it would be nice to have a bit bigger screen with general information about the flight and local time"
Positiv: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Negativ: "Need more leg room. Cramped for 8 hours is not a good thing"
Positiv: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"
Negativ: "On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!"
Positiv: "sehr freundlich, sehr gute Service, alles in allem sehr professionell"
Negativ: "leider ging der Flug eine knappe Stunde später als geplant"
Positiv: "Sauberkeit.Gut Informiert"
Negativ: "Das Verpflegung"
Positiv: "Das a la carte Menue war sehr gut, kein Vergleich zum normalen essen"
Negativ: "der Gang ist ziemlich eng zum laufen"
Positiv: "gut organisiert"
Negativ: "Snack war eiskalt"
Positiv: "Genügend Beinfreiheit, nettes und zuvorkommendes Personal"
Negativ: "Einstieg ins Flugzeug bei schlechtem Wetter war eher unangenehm"
Negativ: "Coffee on 50 min flight would be appreciated. Flight was delayed."
Negativ: "Grosse Verspätung, alte und unbequeme Sitze"
Positiv: "Lost the luggage"
Negativ: "Der Informationsserivce von Kayak war die reinste Katastrophe. Ich habe keine Buchungsnummer erhalten, wusste nicht zu welchem Terminal."
Negativ: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Positiv: "Die Besatzung auf diesem Flug war ausserordentlich. Sehr nett und aufmerksam."
Positiv: "Leider ziemlich unfreundlich, ungewöhnlich für Swiss"
Negativ: "Zügiger einsteigen."
Positiv: "Aufmerksame Crew. Saubere bequeme Sitze,"
Negativ: "Etwas eng. Die Knie stoßen am Vordersitz an."
Positiv: "The movie"
Negativ: "More space! The crew could have been nicer"
Positiv: "Freundliches Personal; nützliche Informationen zu Verspätungen etc."
Negativ: "Sehr wenig Beinfreiheit; Verspätung beim Abflug, Warteschleife vor Landung"
Positiv: "Crew was lovely, patient with all us skiers returning from the slopes. The food was EXCELLENT- for airline food. And I was in economy."
Negativ: "The Entertainment tech was not smooth, had difficulty getting it to function and likely annoyed the person in front of me with all my tapping."
Negativ: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"
Negativ: "entertainment sound"
Negativ: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Positiv: "Great service on board, easy boarding, on time departure and early landing"
Negativ: "Seat pitch is a bit narrow and seats not as comfortable as they could be (short-haul business)"
Positiv: "Es gab sogar Verpflegung trotz des kurzen Flugs Schneller Start und Landung"
Positiv: "Die lockere, freundliche Art des Personals. Trotz günstigem Tarif erhielt jeder ein kleines Sandwich...vielleicht aufgrund der 45 Minuten Verspätung, was ja nun einfach passieren kann."
Positiv: "Sehr nettes Personal"
Negativ: "20 Minuten Verspätung, wie fast immer ab Tegel..."
Positiv: "The food and service."
Positiv: "Keine Vepflegung und Unterhaltung. Ganz normal fūr einen 50 Minuten Flug"
Positiv: "All of them are friendly...good service with snacks not like others airline to travel no snacks and drink but Swiss they have a snacks"
Positiv: "Netes Personal, Gutes Essen, Viel Essen, Schöne Sitze"
Negativ: "Bordunterhaltungssystem stark veraltet sowie nicht funktionsfähig (Flugkarte fehlt, Filme werden mit extremen Bildstörungen abgespielt, Sehr schmaler Sitz, wenig Beinfreiheit, Ein Flug mit United ist da sogar besser!!!"
Positiv: "Great customer service, the crew was professional and courteous."
Positiv: "Crew great service"
Negativ: "Boarding was slow —delayed takeoff for nearly an hour"
Negativ: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Positiv: "Verständnisvolle Flugbegleiterin, die uns auf zwei freie, nebeneinanderliegende Sitzplätze hinwies."
Negativ: "Beim Check-in wurden uns (im Gegensatz zu den anderen Passagieren) keine Sitzplätze zugeteilt. Beim Boarding wurden uns, obwohl wir gemeinsam gebucht und eingecheckt hatten, Sitzplätze in zwei verschiedenen Reihen zugeteilt."
Positiv: "Sehr freundliches Personal am Check-in"
Negativ: "Keine Lademöglichkeiten/ Steckdosen etc. Im Flieger"
Positiv: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Negativ: "I can’t think of anything I did not like at all"
Positiv: "Great service--able to buy duty free even on such a short flight. Stewardess was able to take my order and complete purchase just before landing."
Negativ: "Seats are very cramped"
Positiv: "A very pleasant and efficient experience. The gate personnel were very helpful with a boarding pass snafu. We decided to check a bag, and the automated option saved us a lot of time and was very easy."
Positiv: "Nice self boarding"
Negativ: "No big screen to communicate priority to boarding since I am deaf."
Positiv: "Everything, but the lack of entertainment, and the seats I bought were separated."
Negativ: "The lack of entertainment, and the seats I bought were separated."
Positiv: "Seats, service, and peaceful."
Negativ: "Having cocktails available on-board"
Positiv: "Plenty of room."
Negativ: "Heavier snacks."
Negativ: "Seat power charger didn’t work"
Positiv: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Negativ: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Negativ: "It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly."
Positiv: "The seat was ok, but the crew was very good and helpful"
Negativ: "Good company, have the very good attendants"
Negativ: "Late flight. Unacceptable"
Negativ: "Smooth flight, great crew."
Negativ: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Positiv: "The crew and the comfort plus seat"
Negativ: "Flight was cancelled and rebooking was poorly handled. Might get bumped from rebooked flight as well."
Positiv: "In flight entertainment"
Negativ: "The plane was very hot."
Positiv: "Smooth flight"
Negativ: "Delta’s boarding process is based on how much you paid for ticket/loyalty. It would be better for everyone if seating was done in a way that window people were seated first, then aisle."
Negativ: "Crew unfriendly."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Negativ: "The coffee could’ve tasted better."
Positiv: "great crew and very welcoming for me and my small dog."
Positiv: "The crew was wonderful, the food was great, the ride was wonderful."
Positiv: "Timing was good"
Negativ: "Plane was too small. Attendant was almost nonexistent."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Negativ: "Fix broken seats and tv screens"
Positiv: "Staff from Check in to aircraft very pleasant. Snack choice in Coach impressive."
Positiv: "Gave information about delay clearly and gently"
Positiv: "Comfortable seat for a short trip."
Positiv: "Landed safely."
Negativ: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."
Positiv: "They let me sleep."
Negativ: "Everything else"
Positiv: "Airline and airport staff were great"
Negativ: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "The crew both going and coming from San Jose, Costa Rica were incredible."
Negativ: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Positiv: "Everything but the consistent delay"
Negativ: "2 hour delay and it being the last flight out of LAX."
Negativ: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Good food, excellent service"
Negativ: "Seats did not have enough storage."
Positiv: "Entertainment system, snacks and friendly crew members"
Negativ: "Serious delays on flight. It was very tiring and became an all day affair."
Positiv: "Crew was great"
Negativ: "No entertainment on flight. No smoking in Minneapolis airport"
Negativ: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Negativ: "The flight was cancelled. Kayak should know that. I got about 15 message s from you about a flight that was cancelled 24 hrs ago. That is not helpful."
Positiv: "Great free movie selection"
Negativ: "Flight delayed"
Negativ: "That's the flight is clean"
Positiv: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Negativ: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "Upon arriving in Minneapolis-St. Paul, it was a struggle to determine whether or not my bags had made it, whether or not I needed to collect them from baggage claim due to the cancellations/delays, and if I was even going to be able to transfer my ticket. Flight arrived late in the evening when most flights were basically complete for the day. Luckily, I happened upon a red-eye arrival, and spoke to an agent at that gate (Taj). Taj was without a doubt, THE BEST GATE AGENT I HAVE ENCOUNTERED IN MY 40+ YEARS OF TRAVELLING!! I explained my situation to him, and he immediately asked to see my travel info. He proceeded to get me on a flight much earlier than originally anticipated, upgraded me to Premium fare status, and did his best to re-route my luggage (which he informed me was still sitting in ATLANTA 18 hours after having left there...) - how does someone get on a flight, and their check-in get noted, but their luggage does not get put on said flight?? Things that make you go hmmmmm.... All that aside...I will be planning a trip to Minneapolis-St. Paul specifically to take a gift of appreciation to Taj! Well done on this end Delta - Taj is an excellent example of intelligent customer service."
Negativ: "Last minute notifications of delays/cancellations. Luggage was not placed on my original departing flight from Atlanta 18 HOURS EARLIER...not cool Delta. As a result, I did not receive my luggage for another 2 1/2 days ."
Positiv: "Outlets to charge your phone and watch movies."
Negativ: "It wasnt specified which terminal to go to Aeromexico or delta. Going both ways. I had to pay a 40 dollar taxi to get me to the correct terminal .5 a mile away. And leaving in the early morning it was too dark and they convinced us it was unsafe and a 35 min walk. It’s def would be that long of a walk in Mexico since we had no idea where we were going."
Positiv: "Not much to like."
Negativ: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Super Crew / Great Entertainment System
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Positiv: "Decent price for economy comfort seat, 4A."
Negativ: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Negativ: "Everything was OK"
Positiv: "The crew were excellent and seats were comfy."
Negativ: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Positiv: "Reclinable seats."
Negativ: "The food!! The lights could be dimmed as it was a night flight."
Positiv: "The crew was pleasant"
Negativ: "Baggage checkin & flight boarding was slow & disorganized."
Positiv: "The aircraft"
Negativ: "No overbooking next time!"
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Crew were great"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Friendly crew, upgraded seat was worthwhile"
Negativ: "More snacks in between meals,"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Positiv: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Negativ: "Not having to walk outside in Edinbur4gh to board the flight."
Negativ: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Positiv: "The crew were really helpful with people who had tight connections because of the delayed flight"
Negativ: "I wish they had WiFi"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Entertainment options."
Negativ: "Service was poor, seat did not recline, and the food was terrible."
Positiv: "We got to Amsterdam on time"
Negativ: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Positiv: "Face recognition was amazing"
Negativ: "Too hot on plane"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Positiv: "Great food"
Negativ: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Positiv: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Negativ: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Positiv: "We got a meal for a 1h flight only"
Negativ: "No entertainment but normal for this type of flight"
Negativ: "Food and one bathroom out of service makes an awful flight"
Positiv: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Negativ: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Positiv: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Negativ: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Negativ: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Positiv: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Negativ: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Negativ: "Handgepäck konnte nicht untergebracht werden."
Positiv: ".Very much on time with pleasant service."
Negativ: "Can nit find much fault fir a short run!"
Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"
Positiv: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Negativ: "Nothing to be honest . All positive."
Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."
Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"
Positiv: "Thankful for coffee being served without charge. Not all airlines do that."
Positiv: "Tolle Airline. Toller Flug. Tolle Besatzung. Hier wird man mehr als satt."
Positiv: "Flug war pünktlich. Boarding sehr schnell. Personal war nett."
Negativ: "Die Sitze unbequem."
Positiv: "staff was fine"
Negativ: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Negativ: "suitcase didn't turn up, although connection was quite tight"
Positiv: "Freundliches Personal!"
Left bright lights on during late night flight.
Gepäck kam leider nicht an und wir wurden erts nach langem warten informiert. Swissport team hat aber einen fantastischen Job gemacht und unsere Lost&Found Formulare mit uns ausgefüllt.
Auf die Frage in der Business Class, ob es ein bisschen wärmer gemacht werden könnte, da es von unten kalt zieht, nur die lapidare Antwort, das käme wahrscheinlich von der Aussentür und die Temperatur wurde nicht höher gestellt. Also ein Flugzeug, wo es durch die Tür zieht. Na, ja, schlimmer geht's eigentlich kaum noch.
Positiv: "Die Crew war nett. Der Sitz war bequem."
Negativ: "unkkomfortable C Class"
Negativ: "SARS-CoV-2 und Abstandsgebot gibt es für LH nicht!? Biz mit nur 1 PAX bis Row 6, Eco bis Row 10 alle Reihen unbesetzt (Trimmung). Dahinter die Rows dicht besetzt, teilweise 2x2 im ohnehin schon eng bestuhlten CRJ. Bei Ankunft Busposition mit nur 1 Bus (Abstand im Bus??)."
Negativ: "Wie kann man in Zeiten von "Corona" das Flugzeug komplett voll belegen und dann mit "Vertrauen" und "We care for your health" werben? So bekommt man verlorene Kunden bestimmt nicht dazu, wieder öfters zu fliegen... :-("
Negativ: "All god nice flight crew helpful. A well organized flight just what you would expect from a German airline"
Positiv: "A350 war sehr angenehm. Besseres Entertainment System als im A380 und relativ leise in der Kabine."
Negativ: "Das Essen war ok aber mehr auch nicht. Hier gibt es noch Lift nach oben."
Negativ: "The flight was cancelled and rescheduled for tomorrow same time due to bad weather. I had a child with me and it took 2.5 hours for us in the airport to get a hotel and taxi for night stay and I reached at 0030 at night. The lufthansa staff was not helpful at the start. I will missed a meeting for"
Positiv: "Comfortable seats"
Negativ: "Meals and some entertainment"
Positiv: "Crew was great, plane was nice"
Negativ: "delayed again, almost missed connection"
Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"
Positiv: "Gefallen hat mir, dass der Kapitän immer wieder den aktuellen Status zu unserem Aufenthalt in Linz mitgeteilt hat. So war sichergestellt, dass stets die neues Information zur Verfügung stand."
Negativ: "Die Verpflegung, als wir nach Linz umgeleitet wurden. Leider gab es nur Getränke."
Negativ: "wasserflaschen und cola bûchsen"
Negativ: "Getränkeauswahl sehr klein"
Positiv: "The crew was really nice."
Negativ: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."
Positiv: "Checkin, besonders am Flughafen München mit eigenem Außenterminal für die Business Class."
Negativ: "Das Essen auf dem Flug war eine Zumutung. Stewardessen, die einen dauernd anstoßen auf dem Gang sind auch nicht unbedingt das, was sein muss."
Negativ: "Better food"
Positiv: "Sehr freundliche und zuvorkommende Crew"
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Positiv: "Noch nie so ein chaotisches Boarding in MUC gehabt. Vier Gate Agents und trotzdem"
Positiv: "Crew was nice. I will go again with Lufthansa."
Negativ: "There were not enough vegetarian options, so I had only bread, butter, and dessert."
Positiv: "Neues Flugzeug, gutes Angebot an Bordunterhaltung, sehr freundlicher und angenehmer Service"
Negativ: "Nichts zu beanstanden"
Negativ: "Mehr als 2h Verspätung"
Positiv: "nette crew"
Negativ: "obwohl wir über 5 stunden im Flieger waren, war es ein Kurzstreckenflieger ohne jeden Komfort und wir bezahlten aber Business Class Preise! Da lobe ich mir British Airways!"
Positiv: "Es gab gutes Essen und außerdem mehrfach etwas zu trinken Das Personal war sehr zuvorkommend"
Negativ: "Flug war verspätet"
Positiv: "Das Boarding hat super geklappt. An Board war das Personal sehr zuvorkommend und zum Glück hatten wir einen angenehmen, ruhigen Flug. Leider hatte mein Kopfhörer einen Wackelkontackt und der Touchscreen war schon sehr überstrapaziert."
Positiv: "Most uncomfortable flight in years. No space. Hard seats, horrible food, had to beg for water. Little service, and not friendly. Overall a horrible flight. At least we made there on time"
Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."
Positiv: "The Crew was very helpful, they were always around and offering all kind of help."
Negativ: "The food was very cheap, we had no choice for a better offer. We were hungry and had to eat.... The seats were changed at the last minute, we were very upset!!! We did our confirmation on line and get our seats assigned. When we got to the airport we were surprised that they changed them."
Positiv: "Crew was friendly"
Negativ: "Lost my luggage and was late"
Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."
Positiv: "Staff, very good."
Negativ: "Space for sitting and functioning. Flight monitor not functioning."
Positiv: "Es erübrigt sich jeder Kommentar"
Positiv: "Pünktlich, sauber, gutes Essen und Entertainment-Programm, und das Personal freundlich wie immer."
Positiv: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Positiv: "Flugpersonal war nett"
Positiv: "The food was excellent"
Positiv: "Das Flugpersonal war freundlich und verbindlich. Die einzige Ansage aus dem Cockpit war eine Kurzansage: 20 Sek und zwar 20 Minuten vor Landung. Das hat sich überheblich angefühlt. Ist Piloten und Copiloten bewusst, wer deren Gehalt zahlt?!"
Positiv: "Alles war zu meiner Zufriedenheit"
Positiv: "Overall. Lufthansa is one of the top airlines in Star Alliance"
Negativ: "Seats in economy class. The pouches in from of the seats do not stretch enough. It is difficult to place two books!"
Negativ: "It was completely out of the airline's control but we were very delayed due to bed weather in Frankfurt"
Positiv: "Noch immer eines meine Lieblings-Airlines. Durch und durch professionell"
Negativ: "Onion rings als Verpflegung..na gut. Bei 55min Flugzeit ok. Kein ausschlusskriterium"
Die zweite Flug war weg und wir immer drin in die andere Flugzeuge,
Flugausfall: schlechte Koordination, eigen bezahlter Transport zum Hotel.
Aufgrund eines fehlenden "Middle Names" (2. Vorname) wurde uns der Flug verweigert.
Self-check-in staff most of the time not english speaking... Boarding in groups - as well as disembarking the plane in groups is brilliant, The only point: Group 4 or 5 will not be informed where they come in the sequence,,,as non Portugese understanding people
Keine Verpflegung (1450 Km; Flugzeit 2:05 h) für ein Glas Wasser muss man bitten! (wegen Covid oder eher sparen?) Könnte beim Einsteigen bereitgestellt werden, Selbstbedienung. Ist das Business-class?
se economiza sob o pretexto de COVID, tem que "pedir" pra uma água.
Negativ: "Seats looked older generation and configuration not great"
Positiv: "The free middle seat because the flight was not full."
Negativ: "Bigger glass for wine"
Positiv: "Good crew"
Negativ: "Seats way too cramped."
Positiv: "Crew cordiality"
Negativ: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Positiv: "Foot rest in coach"
Negativ: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Negativ: "The flight was late"
Negativ: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Positiv: "The crew that flew us there was great"
Negativ: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Positiv: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Negativ: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Positiv: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Negativ: "More choices of TV shows to watch."
Positiv: "Good seat. Nice aircraft Helpful check in."
Negativ: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Negativ: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Positiv: "Nothing much, really."
Negativ: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
Positiv: "Crew, on board entertainment..."
Negativ: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Negativ: "The time it took to open the door upon arrival"
Negativ: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Negativ: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Positiv: "Es gab sogar einen Film auf deutsch"
Negativ: "TV at each seat"
Positiv: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Negativ: "It's a short flight, only water offered on board."
Positiv: "Seats were acceptable. Crew was competent and prompt."
Negativ: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Negativ: "more seat space and padding, no charge for soft drinks"
Negativ: "Flight attendants rude and lack of cleaning in the toilets."
Positiv: "The food and in-fight entertainment"
Negativ: "Comfortable seats"
Positiv: "The flight left and arrived on time, which is always nice."
Negativ: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Positiv: "That it took me from A-B"
Negativ: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
Positiv: "Boarding and Check in was really good"
Negativ: "The temperature of the plane was too cold. A bit warmer would have been better."
Positiv: "Arrived on time"
Negativ: "Business class seats too narrow on 767. Needs upgrade"
Negativ: "Old aircraft Business seat narrow"
Positiv: "Window seat & no one sat next to me"
Negativ: "Customer service at baggage check in desk. Very very poor and slow"
Positiv: "Flug wurde in eine bessere Route getauscht"
Negativ: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"
Positiv: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Negativ: "If the passenger name was changed as requested and I would not lose the money."
Positiv: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Negativ: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Positiv: "The crew was excellent very very nice . The seats are ok ."
Negativ: "Food is very"
Positiv: "Boarding geordnet und schnell. Service nett."
Negativ: "Komfort eingeschränkt. Kein Entertainment. Verpflegung war Wasser."
Positiv: "Boarding organisiert. Besatzung hilfsbereit."
Negativ: "Klimaanlage zu weit runtergekühlt"
Positiv: "easy enough..."
Positiv: "On board entertainment"
Positiv: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"