Mietwagen in São Paulo

Negativ: When I did the reservation online, the cost of the SUV car for 2 weeks was $330.00. However, when I got there the cost was actually $450.00 + insurance. I was told that the online price was just an estimation and subject to change, so it was paying or not getting the car at all. After that, since I refused to pay for insurance (it's covered by the credit card) they made a safety deposit of $3,000.00 on my card. Then they sent me to the garage to pick up the car and surprise, they didn't have the SUV I reserved available, so they "upgraded" my car to a full size car (Nissan Sentra) that barely fit all my luggage (the size of my luggage was the main reason I chose a SUV). The tag on the windshield said the next maintenance and oil change should be at 37,000 km. The car was at 48,000 km. I should've taken that as a sign. One week after, while driving on a highway, my front right tire blew, I maneuvered to the highway shoulder and replaced with the spare tire (that was in terrible condition). I then went to the tire fitter to get a new tire (tires are not included on the insurance's coverage and they say that you are responsible for the replacement) and he said that the tire I had was vulcanized already, with a patch so large that was bound to blow sooner or later. Another $50.00 on a second hand (in much better condition) tire. He also calibrated all the tires because they were all almost flat. 2 days after that I ran out of windshield wiper fluid. When I stopped at the gas station to get it filled, the gas station clerk checked the car oil and brake fluid and to my surprise said that the brake fluid was almost dry. Since I was about to return the car and had somehow survived 2 weeks with that car, I refused to spend any more money on it. So I ended up spending $500.00 on a car I didn't want. Avis/Budget will never see me or my family and friends again.

No shuttles to pick us up or car available

Positiv: I never had a bad experience like this we a car rental. Nothing good to say

Negativ: Our flight was delayed half an hour. When we got to the airport, we were still within the one hour limit before they could cancel ou resevation (this policy was not displayed anywhere on the website or mentioned to us during the booking) but there were no shuttle to pick us up. I called their call center on an international charge and they said they canceled the reservation and could not guarantee the SUV we reserved or the rate. When we got to their location by shuttle, about half an hour later, they didn't have the car we booked though they gave us a bigger car but no air conditioning and the USB ports did not work. Just a nightmare we endure for a few days until we decided to drive all the way back there to switch cars. No discounts for the inconvenience. The people were nice but made us feel like they were doing us a favor to give us a bigger car to fit our bags when we could have fit everything in the SUV

Negativ: Large deposit required

Okay, but not satisfied

Positiv: Very very friendly stuff

Negativ: There was no full protection, they decided to put deposit about 2800 Euro on my card. took me 1h 30min to rent the car

Negativ: We did buy insurance from Allianz available from your website to cover for the all rental period for a $153.00. and we did get the printed confirmation. When we arrived at the GRUairport in Sao Paulo Brazil to pick up the car at Budget location they said we had to pay the Insurance and that Allianz was not valid, because we should get insurance direct from Budget. They charged us more for the daily insurance coverage than the daily rental rate for the car. This is dishonesty. Now how can I get back my money that I paid to Allianz? If I cannot get my refund I will write a bad review on google and other browsers.

Surprise at pickup

Positiv: Shuttle service was quick, dropping off the car too

Negativ: The person tried to hold 12k Brazillian Reais in my credit card, and with very little explanation, after arriving on a very tiring flight, I had to deal with an unexperienced person trying to poorly explain what this 12.000,00 was about. In the end it came down to 1.5k, it was just stressfull