Charged me an additional 550 Euros after drop-offPositiv: Nothing Negativ: Rented me a smaller car than I had reserved. Then I got two additional charges to my credit card totaling over $500 Dollars for ludicrous charges. They claimed the car was dirty (even though it was clean for a 12 day car rental) and they claimed I made a small scratch on the plastic bumper. They also charged me more than double the price for what I had reserved on Kayak when I picked up the car.
Poor experienceNegativ: I cancelled The reservation after waiting in line for 30 minutes and found another car from Europe car it was very disappointing
Hidden chargesPositiv: Good car, reasonable priceNegativ: Hidden "surcharge" fee with tax on that as well of course. No idea what this is for. I pre-paid with kayak and returned the vehicle in good order and full of fuel. Maybe there's a good reaon for it but certainly isn't explained in the invoice I've been sent after returning home.
Easy and convenient, great carPositiv: The location is within the airport, the line wasn't bad, the car was fine.
Lied to about rate. Negativ: Had a 6 day rental. Returned the car one day early before 3 pm and expected one day less in rate and lady who checked me out made up some story about a 5 day rental could be a different rate than a 6 day. Confusing because when I picked up car nothing was said to me and actually was told it would be one day cheaper. Lame to be lied to then overcharged
Bilbao to Barcelona RentalPositiv: great value for money. no drop-off fee, Mercedes mid-size, diesel fuel Negativ: hard sell on auto collision insurance
Great car - poor pickup and drop-offPositiv: The car was fantastic. We requested a compact and were given an Imola Yellow Jeep Renegade, which was perfect for the kind of driving we were doing in Spain.Negativ: Dollar is run by Hertz in Spain, and this was a bit confusing. Pickup in Bilbao would have been fine, except that the car was slightly damaged in at least 6 locations - but only four were noted by Hertz. I found two more, immediately - only one of which was noted by the Hertz agent. The other he said, was an "insignificant" scratch, and refused to note it.
Positiv: service was friendly. Negativ: cars smell of smoke
Bilbao zu VermietungPositiv: sehr gutes Preis/Leistungsverhältnis. kein Flughafentransfer gegen Gebühr, Mercedes Mid-size, DieselNegativ: verkaufen Auto Kollision Versicherung
Positiv: Der Service war freundlich.Negativ: Autos nach Rauch
DisasterPositiv: They were courteous when I picked up the car. Spoke English well. There was not much of a wait to get serviceNegativ: The GPS did not work well. The car would not start onthe last day of the trip and neither The Hertz office in Nice or in Spain would help. Allianz insurance would not help. The situation is still not resolved, I have spent 6 or more hours on the phone with only getting told "that I need to talk to a different Hertz office.
Terrible RIP OFF in Spain BilbaoPositiv: car was new Negativ: I booked a car for 6 passengers only to be told its not big enough for our luggage.I was given a bigger car that I had to pay for. Then I was told that the car I purchased didn't include any Insurance at all and that I was liable up to 25000 Euro. in all I had to pay approx. another $450 Euro for the car. I wont waste my time on the holiday complaining and reporting this abuse of vulnerable travellers(when they don't have another choice and cancellation is not allowed) but when I get back to Sydney I will be making formal complaints
Negativ: No local map available at pickupexcellen
Negativ: Kein Einheimischer anzeigen gegen pickupexcellen
Positiv: The initial price was good, and the quote included taxes.Negativ: I got jacked afterwards with extra fees.
Seamless and Muy FacilPositiv: This was one of the easiest rental I have had. The car was as advertised and the process smooth. Negativ: Can't think of a thing.
Positiv: Die anfänglichen Preis war gut, und die Quote inklusive Steuern.Negativ: Ich habe solche erhöhten danach mit zusätzliche Gebühren.
nahtlos und Muy FacilPositiv: Dies war eines der einfachsten Miete Ich hatte. Das Auto war wie beschrieben und der Prozess verlief reibungslos.Negativ: Kann es gar nicht, dass von einer Sache.