Mietwagen in London

Positiv: The Pickup was the worst pickup scenario I've ever seen. There's a kiosk to 'skip the line' that you can use, but you need to get in the line after anyway. We had to deposit about $1200. The pickup process took about 2 hours. The car we received wasn't the class we requested, nor clean.

Negativ: Clearer indication of where to go when arriving. More staff. Working Kiosks. A real waiting area. Quicker service. Most importantly advance information on required deposits (I would never have rented from here had I known it was a $1200 USD deposit required).

Positiv: The young teenager working there was probably the only person that was courteous and understanding there.

Negativ: Booked car for 11am. Didn't get car until 1:45pm. Car was wall banged up and cut on tire. They said it's all good. Protested to get another car as I didn't feel safe. Returned car at 11:45amnext day to be scold by clerk who said needed to be returned by 11 and others waited for 3h for it. Scammers!

Positiv: I can't think of anything.

Negativ: A clean car, not waiting for an hour to, a car that had been serviced and didn't breakdown on the M4, better customer service, clearer information on using a travel credit card for accident coverage.

Negativ: This was the nightmare experience I have heard about but always thought was exaggerated. On the third day of our rental, the clutch went out on our car. They charged me $3000 and left me on the side of the road for 5 hours. No replacement rental.

Positiv: The staff at checkout were fine—perhaps a bit too interested in telling me that if anything happened while I had the car, it was my responsibility to pay for it—but checkout was not a problem. They had my car (a van) as promised. The van was great until the clutch failed.

Negativ: The response to the clutch failing on the van was a disaster. I was on the side of the highway for more than 5 hours. The mechanic was nice when he finally came. But the staff at Easirent had no desire to help my family. Only in telling me it was my fault (which it was not). No replacement vehicle.

Positiv: Terrible experience. They wanted to give us a much smaller car than we reserved and we did not fit. They wanted to charge us more than double for a bigger car. They were so rude and did not care. We had 2 small children and a disabled person with us. Money wasted. Day ruined.

Negativ: Everything