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9.6
Positiv: The car selections were excellent. Clean, dependable and safe vehicles. All updated safety and convenience features on vehicle. Ease of check in and check out. Transportation to and from airport. Pleasant, efficient and well instructed employees
Negativ: a small practice area to familiarize drivers with the car before leaving the lot and entering traffic.
Bewertung von
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2.0
Positiv: They called to talk to me.
Negativ: They canceled my reservation. It would be better to have the vehicles in stock if I’m able to reserve them.
Bewertung von
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10.0
Positiv: Staff member personally went over the car with me and made sure I was comfortable with everything about it. Vehicle was clean and well maintained (new). She gave me a card so I could call if I had any issues during my rental.
Negativ: There is always a hard sell on the rental insurance bit which I dislike, but this was no worse than other times.
Bewertung von
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8.0
Quick turnaround, will use them again
Positiv: Short queue, nice person behind the desk and no high pressure up-sale which I would have refused anyway.
Negativ: The car was a little basic, but I didn't really expect much more for the low price I paid.
Bewertung von
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10.0
Positiv: Very efficient. No waiting for desk in terminal, transfer bus or car collection
Bewertung von
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10.0
Quick and Efficient
Positiv: I received an upgraded vehicle. The staff were very pleasant.
Negativ: I booked through CarTrawler who themselves wherever good. The only probably with booking through an agency is that it is very difficult if not impossible. The upside is that the rates are very good.
Bewertung von
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10.0
In comparison to Europcar
Positiv: Customer service was excellent at Alamo, having rented from Europcar twice and on each occasion experienced a truly awful customer experience this was a pleasant surprise. I will never rent from Europcar again, Alamo has my business
Bewertung von
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8.0
No surprises except trying to navigate around the station
Positiv: Good car, no problems, no surprises. Deposit returned promptly. Olivia at the St Pancras desk was friendly and very helpful.
Negativ: It's easy to get out of St Pancras station...but not so easy to get back in! I circled the station twice before finding the entrance.
Bewertung von
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10.0
The staff made the experience incomparable
Positiv: I very rarely comment on experiences like this unless its particularly bad or particularly good. In this case it's the latter and I couldn't fault Alamo throughout the entire process. The cost was low, the service was remarkably good and I received a free upgrade. Wouldn't waste time looking anywhere else.
Negativ: The car smelt ever so slightly of smoke- that's all I have as a negative
Bewertung von
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4.0
Paid a premium and got a lemon
Positiv: Friendly staff at pick up
Negativ: Car was brand new but a warning light came on and we were unable to drive the car until RAC came out. Meant we had to cancel plans to meet friends. Not the companies fault but felt like we had no real options and very disappointed to cancel plans
Bewertung von
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9.6
Positiv: Die Auswahl an Autos war ausgezeichnet. Saubere, zuverlässige und sichere Fahrzeuge. Alle aktualisierten Sicherheits- und Komfortfunktionen im Fahrzeug. Einfacher Checkin und Checkout. Transport zum und vom Flughafen. Angenehme, effiziente und gut geschulten Mitarbeiter
Negativ: Ein kleiner Übungsbereich, um die Fahrer mit dem Auto vertraut zu machen, bevor sie das Los verlassen und in den Verkehr kommen.
Bewertung von
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2.0
Positiv: Sie riefen an, mit mir zu sprechen.
Negativ: Sie haben meine Reservierung storniert. Es wäre besser, die Fahrzeuge auf Lager zu haben, wenn ich sie reservieren könnte.
Bewertung von
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9.6
Positiv: The car selections were excellent. Clean, dependable and safe vehicles. All updated safety and convenience features on vehicle. Ease of check in and check out. Transportation to and from airport. Pleasant, efficient and well instructed employees
Negativ: a small practice area to familiarize drivers with the car before leaving the lot and entering traffic.
Bewertung von
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10.0
Positiv: Staff member personally went over the car with me and made sure I was comfortable with everything about it. Vehicle was clean and well maintained (new). She gave me a card so I could call if I had any issues during my rental.
Negativ: There is always a hard sell on the rental insurance bit which I dislike, but this was no worse than other times.
Bewertung von
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10.0
Positiv: Very efficient. No waiting for desk in terminal, transfer bus or car collection
Bewertung von
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10.0
Quick and Efficient
Positiv: I received an upgraded vehicle. The staff were very pleasant.
Negativ: I booked through CarTrawler who themselves wherever good. The only probably with booking through an agency is that it is very difficult if not impossible. The upside is that the rates are very good.
Bewertung von
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10.0
In comparison to Europcar
Positiv: Customer service was excellent at Alamo, having rented from Europcar twice and on each occasion experienced a truly awful customer experience this was a pleasant surprise. I will never rent from Europcar again, Alamo has my business
Bewertung von
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10.0
The staff made the experience incomparable
Positiv: I very rarely comment on experiences like this unless its particularly bad or particularly good. In this case it's the latter and I couldn't fault Alamo throughout the entire process. The cost was low, the service was remarkably good and I received a free upgrade. Wouldn't waste time looking anywhere else.
Negativ: The car smelt ever so slightly of smoke- that's all I have as a negative
Bewertung von
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9.6
Positiv: Die Auswahl an Autos war ausgezeichnet. Saubere, zuverlässige und sichere Fahrzeuge. Alle aktualisierten Sicherheits- und Komfortfunktionen im Fahrzeug. Einfacher Checkin und Checkout. Transport zum und vom Flughafen. Angenehme, effiziente und gut geschulten Mitarbeiter
Negativ: Ein kleiner Übungsbereich, um die Fahrer mit dem Auto vertraut zu machen, bevor sie das Los verlassen und in den Verkehr kommen.
Bewertung von
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8.0
Quick turnaround, will use them again
Positiv: Short queue, nice person behind the desk and no high pressure up-sale which I would have refused anyway.
Negativ: The car was a little basic, but I didn't really expect much more for the low price I paid.
Bewertung von
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8.0
No surprises except trying to navigate around the station
Positiv: Good car, no problems, no surprises. Deposit returned promptly. Olivia at the St Pancras desk was friendly and very helpful.
Negativ: It's easy to get out of St Pancras station...but not so easy to get back in! I circled the station twice before finding the entrance.
Bewertung von
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2.0
Positiv: They called to talk to me.
Negativ: They canceled my reservation. It would be better to have the vehicles in stock if I’m able to reserve them.
Bewertung von
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4.0
Paid a premium and got a lemon
Positiv: Friendly staff at pick up
Negativ: Car was brand new but a warning light came on and we were unable to drive the car until RAC came out. Meant we had to cancel plans to meet friends. Not the companies fault but felt like we had no real options and very disappointed to cancel plans
Bewertung von
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2.0
Positiv: Sie riefen an, mit mir zu sprechen.
Negativ: Sie haben meine Reservierung storniert. Es wäre besser, die Fahrzeuge auf Lager zu haben, wenn ich sie reservieren könnte.
Bewertung von
