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10.0
Positiv: Staff member personally went over the car with me and made sure I was comfortable with everything about it. Vehicle was clean and well maintained (new). She gave me a card so I could call if I had any issues during my rental.
Negativ: There is always a hard sell on the rental insurance bit which I dislike, but this was no worse than other times.
Bewertung von
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8.0
Quick turnaround, will use them again
Positiv: Short queue, nice person behind the desk and no high pressure up-sale which I would have refused anyway.
Negativ: The car was a little basic, but I didn't really expect much more for the low price I paid.
Bewertung von
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10.0
Positiv: Very efficient. No waiting for desk in terminal, transfer bus or car collection
Bewertung von
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10.0
Quick and Efficient
Positiv: I received an upgraded vehicle. The staff were very pleasant.
Negativ: I booked through CarTrawler who themselves wherever good. The only probably with booking through an agency is that it is very difficult if not impossible. The upside is that the rates are very good.
Bewertung von
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10.0
In comparison to Europcar
Positiv: Customer service was excellent at Alamo, having rented from Europcar twice and on each occasion experienced a truly awful customer experience this was a pleasant surprise. I will never rent from Europcar again, Alamo has my business
Bewertung von
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8.0
No surprises except trying to navigate around the station
Positiv: Good car, no problems, no surprises. Deposit returned promptly. Olivia at the St Pancras desk was friendly and very helpful.
Negativ: It's easy to get out of St Pancras station...but not so easy to get back in! I circled the station twice before finding the entrance.
Bewertung von
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10.0
The staff made the experience incomparable
Positiv: I very rarely comment on experiences like this unless its particularly bad or particularly good. In this case it's the latter and I couldn't fault Alamo throughout the entire process. The cost was low, the service was remarkably good and I received a free upgrade. Wouldn't waste time looking anywhere else.
Negativ: The car smelt ever so slightly of smoke- that's all I have as a negative
Bewertung von
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4.0
Paid a premium and got a lemon
Positiv: Friendly staff at pick up
Negativ: Car was brand new but a warning light came on and we were unable to drive the car until RAC came out. Meant we had to cancel plans to meet friends. Not the companies fault but felt like we had no real options and very disappointed to cancel plans
Bewertung von
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10.0
Im Vergleich zu Europcar
Positiv: Der Kundenservice im Alamo war ausgezeichnet, da wir zweimal von Europcar gemietet hatten und jedes Mal eine wirklich schreckliche Kundenerfahrung erlebt haben, war dies eine angenehme Überraschung. Ich werde nie wieder bei Europcar mieten, Alamo hat mein Geschäft
Bewertung von
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8.0
Keine Überraschungen außer versucht, um die Station zu navigieren
Positiv: Gutes Auto, kein Problem, keine Überraschungen. Kaution wird sofort. Olivia im St. Pancras Rezeption war freundlich und sehr hilfsbereit.
Negativ: Es ist leicht, sich von St Pancras Station ... aber nicht so einfach wieder in! der Bahnhof eingekreisten zweimal überlegen, bevor ich den Eingang zu finden.
Bewertung von
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10.0
Positiv: Staff member personally went over the car with me and made sure I was comfortable with everything about it. Vehicle was clean and well maintained (new). She gave me a card so I could call if I had any issues during my rental.
Negativ: There is always a hard sell on the rental insurance bit which I dislike, but this was no worse than other times.
Bewertung von
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10.0
Positiv: Very efficient. No waiting for desk in terminal, transfer bus or car collection
Bewertung von
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10.0
Quick and Efficient
Positiv: I received an upgraded vehicle. The staff were very pleasant.
Negativ: I booked through CarTrawler who themselves wherever good. The only probably with booking through an agency is that it is very difficult if not impossible. The upside is that the rates are very good.
Bewertung von
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10.0
In comparison to Europcar
Positiv: Customer service was excellent at Alamo, having rented from Europcar twice and on each occasion experienced a truly awful customer experience this was a pleasant surprise. I will never rent from Europcar again, Alamo has my business
Bewertung von
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10.0
The staff made the experience incomparable
Positiv: I very rarely comment on experiences like this unless its particularly bad or particularly good. In this case it's the latter and I couldn't fault Alamo throughout the entire process. The cost was low, the service was remarkably good and I received a free upgrade. Wouldn't waste time looking anywhere else.
Negativ: The car smelt ever so slightly of smoke- that's all I have as a negative
Bewertung von
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10.0
Im Vergleich zu Europcar
Positiv: Der Kundenservice im Alamo war ausgezeichnet, da wir zweimal von Europcar gemietet hatten und jedes Mal eine wirklich schreckliche Kundenerfahrung erlebt haben, war dies eine angenehme Überraschung. Ich werde nie wieder bei Europcar mieten, Alamo hat mein Geschäft
Bewertung von
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8.0
Quick turnaround, will use them again
Positiv: Short queue, nice person behind the desk and no high pressure up-sale which I would have refused anyway.
Negativ: The car was a little basic, but I didn't really expect much more for the low price I paid.
Bewertung von
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8.0
No surprises except trying to navigate around the station
Positiv: Good car, no problems, no surprises. Deposit returned promptly. Olivia at the St Pancras desk was friendly and very helpful.
Negativ: It's easy to get out of St Pancras station...but not so easy to get back in! I circled the station twice before finding the entrance.
Bewertung von
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8.0
Keine Überraschungen außer versucht, um die Station zu navigieren
Positiv: Gutes Auto, kein Problem, keine Überraschungen. Kaution wird sofort. Olivia im St. Pancras Rezeption war freundlich und sehr hilfsbereit.
Negativ: Es ist leicht, sich von St Pancras Station ... aber nicht so einfach wieder in! der Bahnhof eingekreisten zweimal überlegen, bevor ich den Eingang zu finden.
Bewertung von
