Mietwagen in London

Disappointing

Positiv: Nothing

Negativ: General Service Levels. Checking and receiving the car in the lot was horrible. Car had ZERO fuel when handed to us. Car was also extremely dirty inside.

Loads of hidden fees

Positiv: Nothing

Negativ: They tried to charge me 20 pounds a day for car seats and wouldn’t let me not get them. Then they were going to force me to get their insurance because I couldn’t find the docs from my cc that said I was already covered. I walked away and we did not rent a car.

They are a unethical company!!

Positiv: Unfortunately nothing

Negativ: Please do not use this company, when we arrived it were told greenmotion was the company we rented from, not Ace. They were aggressive selling insurance on the front on, actually that seemed to be their number on objective. On return there was a flat tire that my wife needed to fix with a kit, there was no spare. They added a tire (358 GBP) and a Kit ($400 GBP) to our bill. What an unethical and shady company. DO NOT RENT A CAR FROM THEM.

Over 1 hour line in the cold outside, total 2 hours to drive away.

Negativ: It was not ACE, but Green Motion. They had an office with 5 attendants, and there were about 6 people ahead of me. Yet, I was waiting in the morning cold for 1h 15 min before it was my turn to get into the little office and see an attendant. How is that possible? Nobody quite new, really. One person was for the whole 1h 15 min that I was waiting WITH and attendant! My attendant made me fill by hand some data, then she scanned it, then she copied, I waited... "Is there anything wrong?" "No, simply inputting data"... Finally she got my car: the insurance costs, 40 pounds a day!!!! Wow, that is more than the car itself!!! I had to pay it (And thankfully, because the parking lot was booby trapped with some high and narrow boulders that were scratched by many before me). Then miles are limited, so I had to pay some more. Plus, surprise, my car is on reserve, so I have to bring it back on reserve (what!!!!!???). 1h 30 min after I arrive, I have a paper that says I can have my car. Now I have to walk all the way to the back and, of course, wait again for an attendant to sit on another computer with my paperwork to finally bring the car. Only 1h 45 min later, I drive off. My bags don't fit (European SUVs are tiny!), so I go back to get a bigger car and.. Of course, they have no bigger automatics. Only shift. Thankfully I can drive shift, but this is England and they drive on the left! So: 2 hours after I arrived to that hotel (because this is NOT in the airport), I finally drove off with my car. NEVER AGAIN IN MY LIFE. PLEASE DON'T COME HERE.

Just adequate

Positiv: They gave me an upgrade so I would have a gps equipped vehicle. The upgrade was cheaper than a portable gps rental. Nice unit. Very nice shuttle staff.

Negativ: Lost my reservation, very slow lines, excessive "plus charges". Very high insurance charges and still a high deductible, very very picky on things like nicks in windshield (pinhead sized or smaller) . Directions to shuttle pick up were adequate but I still watched one drive by at pickup zone. Thank god for gps or I never would have found the return on my own, no signs or directions and hidden in a bisiness park that was two blocks off the street.