Mietwagen in New York

Positiv: SHAME ON YOU HERTZ!! I told the agent that I would like to pre-pay my gas @2.90 per gallon. He said ok. (My mistake) but I did have my reading glasses and assumed he added the pre-pay to my agreement. They charged me 9.99 + 20.875% tax which cost me $260. I called the location and they referred me to customer service. I explained the situation and the only thing they would do is offer me $100 certificate for future rental. I may not be able to read without glasses but I'm not stupid. I would never have brought back the vehicle on empty. Taking advantage of older people is SHAMEFUL.

Negativ: BE VERY CLEAR WITH YOUR CUSTOMERS. HORRIBLE EXPERIENCE!!

Positiv: Staff was friendly but I asked for pre-pay gas at 2.90 per gallon. The attendant said ok and handed me my receipt. (My mistake) but I can't read without my glasses. He never gave me that option. When I got my bill they charged me 9.99 per gallon + tax. $160 to fill the tank. Customer service was not helpful. Taking advantage of older people is shameful

Negativ: THEY SHOULD HAVE BEEN VERY CLEAR THAT I DECLINED THE PRE-PAY option. I might not be able to read without glasses but I'm not stupid enough to bring a 21 gallon vehicle back completely empty. SHAME ON HERTZ

Positiv: The only thing that was good here was the drop off was quick

Negativ: There were many issues with the car. First it had over 37,000. miles on it and it was unclean. The gear was sticky, apparently something spilled on it. I went back to the desk in La Guardia and was told that this is the only car they have in the class I have and the upgrade was astronomical. I took the car for 2 weeks and didn't use it for long drives since the back wheel was shaking terribly. I called Hertz a number of times wasting hours of my vacation on the phone, while they were looking for another car in this class. They never got back to me and the phone disconnected a number of times after staying on the phone for up to an hour. I couldn't waste anymore time on this and had friends drive me around and I had to use public transportation. The rubber on the windshield wiper was faulty and left unclear lines during the rain. This was the worst experience I have had with a rented car ever.

Positiv: Didn’t have the vehicle I reserved, then tried to up sell me to something else.

Negativ: Vehicle was picked up smelling of cigarettes and marijuana, was noted to the Hertz attendant during initial inspection of vehicle. Had a change of military orders and was told I couldn’t change the drop off location of vehicle. Was then informed I had to pay a $130 fee. Was then informed that a change of location could be made with no charge. Dropped the vehicle off and was then told they had photographical evidence of “fresh ash” in the vehicle and was charged an additional $300 for cleaning fees. Contacted pick up location and was reimbursed as there was no actual ash found in the vehicle and the smell of smoke and marijuana was already noted in initial inspection during pick up.

Negativ: Price quoted on phone was different than price paid