Mietwagen in New York

Non-Refundable

Negativ: Kayak stated clearly on the booking that it was 100% refundable until 24 hours before the pickup. I had a family emergency and lost my travel plans. The rental company refused to give me a refund saying that my reservation was completely non refundable. Kayak is dishonest.

Positiv: I need to say something regarding for my car pickup, the service were so slow, and we need to line up at lease 45 minutes with only one staff. I picked up the car in Toyota Rav instead of Toyota Camry due to insufficient of vehicle. lol

A bit troublesome

Positiv: The folks working there were very pleasant.

Negativ: Several things about the car weren't working properly. The tires were low on air, which meant I needed to fill the tires up. Though I'm 5'4, I could barely see over the steering wheel the seat was so low. And at one point, the car stalled out when I was on a freeway ramp, which was a bit unnerving. Getting the car and returning it was troublesome as well. Took nearly an hour of standing on line and getting thru the paperwork to get out of the front door. When returning the car, it was snowing and it was hazardous to get it where we needed to hand it over. Oh, and we were pulled over by a police officer and there was no registration in the car. All in all, I would not rent from this company again.

Positiv: The price was very affordable. Both drivers that picked me up or dropped me in lga were very nice and friendly.

Negativ: The ladies at the desk were disasters. They were busy playing with each other instead of assisting customers. I had to reminder them many time that I had to go. The lady that help helped to me said I had to upgrade because my car size was not available even though reserved ahead of time. Which I declined but she charged me aways for the upgrade. I spent over 30 mins to get my rental.

Positiv: Car was pretty good

Negativ: The guy working the desk must have been in a super crappy mood.... Also, it should be stated somewhere that 21-24 yr olds are charged an additional $75. I googled before hand and read numerous places that said $25. Super lame it didn’t say $75 anywhere...I am a college student and can’t be randomly charged that much, super mad about that.

Worst experience ever!!!

Positiv: Nothing

Negativ: Everything but what stands out most is the lack of communication between Advantage and Kayak and the fact that not only was I not given my rental car to continue on to my next destination but I had to pay to cancel my reservation not by my fault “ I might add ! I made reservations two weeks before hand and payed in advance with my credit card and was still refused rental then had to pay cancellation fee !