Mietwagen in New York

Positiv: Pick staff were friendly but at drop off the manager was disrespectful and rude. We need to use a restroom and the manager refused, saying that since we dropped off the car we were no longer customers and could care less if we needed to use the restroom. I was shocked at that response.

Negativ: The vehicle was dirty and had a sticky film in the inside of the driver side window. They didn’t have our reserved car class and we were given a minivan. Plus the utter disrespect and rudeness at drop off was unacceptable.

Negativ: Car was damaged in all 4 quarters at pickup. Also had a nail in one tire. They wouldn't answer the phone when I called to report it 5 min after pickup.

Negativ: I was charged for a car I didn’t use. And now I cannot get a refund now matter how hard I try.

Positiv: Location did not have car when I arrived, had to wait for about four hours at rental car location for a car. Once I picked up the car is smelled heavily of marijuana smoke, no discount was offered. Rental car location did not clean car, I had to disinfect the car myself. When I tried to return the car I called the location multiple times and they did not pick up, instead they sent me an email address to contact to contact the agency, I emails and have not heard anything back yet (it’s been two days). Horrible experience, I will not be using advantage again.

Negativ: They had no cars. We had to call another company while we were waiting there for over 40 minutes with no cars in sight and others in line to get cars ahead of us.

Positiv: Staff very friendly and helpful on both pickup and drop off

Negativ: Car was in very poor condition (breaks very worn, windows did not function properly, poor wipers, car smelled like smoke)