Mietwagen in New York

Positiv: The vehicle appeared to be in good shape and had been freshly washed (outside).

Negativ: The person checking us in was slow and the pickup was not at the office but at a garage across the street. The dropoff was weird too, since the office was closed during the day, because of changed hours due to Coronavirus. We just dropped the car off and some guy from another car company told us it would be OK and he'd take care of it. Overall, it was very expensive and I did not feel confident that we would not be charged extra for random things like not enough gas, scratches, etc., since there was not inspection before or after.

Positiv: The vehicle was in perfect shape. It was not clear if the insides had been sanitized, however.

Negativ: The person checking us in was slow and the pickup was not at the office but at a garage across the street. The dropoff was weird too, since the office was closed during the day, because of changed hours due to Coronavirus. We just dropped the car off and some guy from another car company told us it would be OK and he'd take care of it. Overall, it was very expensive and I did not feel confident that we would not be charged extra for random things like not enough gas, scratches, etc., since there was not inspection before or after.

Positiv: Drop off personnel was helpful.

Negativ: Rented one type of car and when I got there had to wait the original car was not available no incentive was offered for the mix up ended up paying more then originally planned for a smaller car. And car was dirty and empty on gas when received when I went to the counter to inform they answered that is all that was available.

Positiv: The staff were friendly and helpful-we had no problems with them. The car, a Toyota Corolla was great. It was easy to get to from Manhattan and had cars available.

Negativ: The price quoted is a bare minimum price. What was supposed to be $560 ended up being $919. Some of it was insurance but none of that was transparent on the website. We were also told that if we wanted to use the EZ pass that is in the car (not our own) there was a mandatory fee of $139 to use it. We've rented from Avis and Enterprise and we never had to pay just to use the EZ pass, before the tolls. Then we were told since we did not want to pay that amount, that we get charged either $15 or $30 by EZ Pass itself every time we go through a toll-that is in addition to the toll itself. We were also charged for an additional driver each day, even though that person is my husband. We have not been charged at other rental companies for that, specifically because the other person is a spouse.

Positiv: Price per day was much lower than competitors

Negativ: I reserved a minivan. When I arrived, they "couldn't find the key" to the car. Ended up getting an SUV, which was not ideal. They tried to get me to take a more expensive car. The tank was barely 1/8th full, so I had to go fill it up right away. This also means that when I returned it with half a tank of gas left, I've paid for the extra gas that I did not use. When dropping off, I brought the car in a day early, but still got charge for the extra day for which it was reserved because the drop off place was allegedly closed. It was not, and there was an attendant there checking cars in. The car was not checked in for 2 days after i dropped it off and I got the final bill 3 days after drop off. Pretty shady operation.