Mietwagen in New York

Positiv: Good car

Negativ: The pickup and drop off was terrible. First, I was emailed the wrong pickup address. I went there and there was no rental place. I had to call to find out a new one and spend money on a cab to get there. Second, the drop off was chaotic and confusing. I have no idea what I was charged in the end.

Positiv: Staff was helpful - car ended up to be $120 more than advertised when I rented. I rented it being $20/day and it ended up to be $50/day

Negativ: The car itself was in bad condition. The transmission needs to be looked at - had hard time getting out of gears, the breaks were bad, the USB port continually didn’t work, same with Bluetooth. The car was in Spanish - wasn’t able to change it back though I followed necessary steps. Please refund

Positiv: The car was fine and the return went quickly

Negativ: I was made to feel like a second glass client since the attendant was working on Avis customers first. Very bad. I waited forever as others came in after me and were attended to. No I would not use your service again!

I cancelled this rental by the cutoff and was still charged.

Negativ: I've had problems with Payless rentals before. With this one, I made the reservation (which allowed cancellation without a charge), and then cancelled it a few hours later. They still charged me.