Mietwagen in New York

Negativ: Vehicle was picked up smelling of cigarettes and marijuana, was noted to the Hertz attendant during initial inspection of vehicle. Had a change of military orders and was told I couldn’t change the drop off location of vehicle. Was then informed I had to pay a $130 fee. Was then informed that a change of location could be made with no charge. Dropped the vehicle off and was then told they had photographical evidence of “fresh ash” in the vehicle and was charged an additional $300 for cleaning fees. Contacted pick up location and was reimbursed as there was no actual ash found in the vehicle and the smell of smoke and marijuana was already noted in initial inspection during pick up.

Negativ: Price quoted on phone was different than price paid

Negativ: they lied about pricing, car was full of drugs, smelled, then did not refund as they promised

Negativ: Need to more clearly state this locations hours and that they do not hold cars for you like other locations

Positiv: The hertz counter at JFK airport was great. The person was nice and it was a smooth process.

Negativ: The booking at Canandaigua was scheduled to drop off after hours. But the Canandaigua location wasn’t incredibly difficult to see at night since it was just a small sign in a window of a building that was primarily for another company. Then the out of hours drop box had no sign is was for hertz. It was plastered with the logo of the company that clearly was the main company of the building. When I felt uncomfortable with dropping the key in an unmarked (with hertz) drop box, I received these crazy suggestions to just lock the keys in the car but that I would be charged for an unlock fee. One rep told me the Canandaigua location was not an after hours location whereas another rep did say that was the case. I offered to bring the car back the neck day so that I could safety and comfortably return the car but was told I would incur a late fee. In all - while hertz was willing to talk to me, they did not seem to have it fully together when trying to give their car back to them and the suggested solutions seemed inappropriate while the right solution (have a branded after hours drop off box) did not exist.