Mietwagen in New York

I cancelled this rental by the cutoff and was still charged.

Negativ: I've had problems with Payless rentals before. With this one, I made the reservation (which allowed cancellation without a charge), and then cancelled it a few hours later. They still charged me.

Comfortable

Positiv: What I like is that it was clean and comfortable.

Negativ: What I didn’t like was the paperwork didn’t specify the amount of gasoline that was in the car when I picked it up. I assumed it was, I discovered it afterwards because I was rush for time because of my flight delay. It was less than halfway, I had to fill up before getting on the highway and this was frustrating.

You get what you pay for....

Positiv: The cost of the car was affordable and in my allocated price range for a rental needed for less than 24 hours.

Negativ: The pick up location was difficult to find. When I arrived, the attendant was distracted and less knowledgeable about the rental contract features than I would have liked. The car smelled like stale smoke. That began to make me nauseous over time. Once I got on the highway I noticed the car did not drive as smoothly as I would like and the breaks were a little off. This was troubling due to the rain and misty weather. The drop off location was remote and the budget staff were a bit disorganized.

Blah Service

Positiv: The vehicle I rented worked pretty fine and was in decent condition. It was no hassle checking the vehicle back in. The guy who scanned the vehicle in the parking lot was friendly and had good customer service. He was unlike the front desk guy.

Negativ: The sales guy at the front desk delivered less than average customer service skills and was in not accomadating. I was also quoted a pick up time that was 30minutes before I actually picked up the vehicle. I didn’t notice that until I brought the car back and was charged for an additional hour. The vehicle I wanted was rented to someone else due to difficulties incurred when trying to complete the rental transaction.

Positiv: Nothing

Negativ: We had to switch through 3 cars to finally get a car that was reliable. The first car we were given had low tire pressure and none of the air pumps at the Payless location were working at the La Guardia airport. We ended up spending 2 hours at the location to switch to a second car. The next day we had a flat tire on that rental. We ended up using a family car to get around for the next 2 days because Payless was not responding to any of our phone calls. Finally, we got in touch with Payless' roadside assistance to get the car towed and our car switched to another downgraded vehicle. The tow truck driver consumed 2 hours of our time as he did not know how to unload the vehicle off the truck. After our trip we ended up getting a bill for all of the tolls accrued on every vehicle. Not only was the customer service poor, there was nothing done to compensate for the troubles that we had to go through to get through our trip. Payless is unreliable, unresponsive and not work the time or money.

Positiv: The staff were really nice and helpful. Service was just fine with no issues.

Negativ: The car was not in good condition. I had few issues on the road. The tire pressure alert came out after 20 mins of my trip. The car smelled a bit of cigarette and the car was struggling to move. They didn't have enough cars to provide a good one.