Trotz Reisechaos überall waren alle freundlich und hilfreich. Flug ist rechtzeitig angekommen und Gepäck auch.
Freundliche Crew, sehr guter Service. Kabine des Airbus A330-300 nicht ganz auf dem aktuellen Stand
Auf 12 h Flug etwas wenig zu Essen.
Positiv: "Die Crew wahr sehr nett und aufmerksam."
Negativ: "Mehr Auswahl an Filmen könnte sein."
Positiv: "Bei diesem knappen Abstand zwischen den Sitzen sollte man die Lehnen nicht bewegen können."
Positiv: "The food and very professional and friendly service."
Negativ: "Teach Swiss Airlines stewardesses Lorena kãrli and Sabrina stadler manners. They are impolite and racist. Typical cold Swiss hospitality"
Positiv: "crew was friendly"
Negativ: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"
Negativ: "Great customer service"
Positiv: "The kindness of all people working on Swiss was very special"
Negativ: "The food was not very special, but the chocolates were awesome"
Positiv: "sehr freundlich, sehr gute Service, alles in allem sehr professionell"
Negativ: "leider ging der Flug eine knappe Stunde später als geplant"
Positiv: "Das a la carte Menue war sehr gut, kein Vergleich zum normalen essen"
Negativ: "der Gang ist ziemlich eng zum laufen"
Positiv: "Officers in the airport are rude and offensive, racial discrimination."
Negativ: "Change their employees, arrogant, not professional"
Positiv: "gut organisiert"
Negativ: "Snack war eiskalt"
Negativ: "Coffee on 50 min flight would be appreciated. Flight was delayed."
Positiv: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Positiv: "Bequeme Sitze mit genug Beinfreiheit"
Positiv: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Positiv: "Crew was very courteous and helpful"
Negativ: "More leg room"
Positiv: "super crew"
Negativ: "Wifi, Mehr Information über die App"
Positiv: "Food, crew"
Negativ: "Comfort seats"
Positiv: "Die Crew war sehr aufmerksam. Die Sitze sehr bequem"
Negativ: "Schlechte Benfreiheit. Insgesamt sehr eng in dem aus gebuchten Flugzeug"
Positiv: "Freundliches Personal; nützliche Informationen zu Verspätungen etc."
Negativ: "Sehr wenig Beinfreiheit; Verspätung beim Abflug, Warteschleife vor Landung"
Positiv: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Negativ: "It was perfect !"
Positiv: "Freundlich, pünktlich, gute Getränkeauswahl und Snack"
Positiv: "Responsive excellent crew."
Negativ: "Long waits to get to the bathroom. Plane dated."
Positiv: "Pünktlich, ausreichender Sitzabstand, freundliches Personal."
Positiv: "Sehr freundliche Personal ."
Negativ: "Essen war gut."
Positiv: "Besatzung war heute wirklich super und sehr zuvorkommend!"
Positiv: "All of them are friendly...good service with snacks not like others airline to travel no snacks and drink but Swiss they have a snacks"
Negativ: "Special Meal war nicht wie bestellt verfügbar."
Positiv: "Professional courteous staff"
Negativ: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Positiv: "Sehr nette Crew"
Negativ: "Kurzfristiger Wechsel des Flugzeugs, Änderung des Sitzplatzes"
Positiv: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Negativ: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."
Positiv: "From boarding to disembarking, flying SWISS First is an experience. Attention to detail, great staff, wonderful food. And the seat is very roomy and comfortable."
Negativ: "Sadly, the IFE system was malfunct -but there were magazines and newspapers instead."
Positiv: "Sehr freundliches Personal am Check-in"
Negativ: "Keine Lademöglichkeiten/ Steckdosen etc. Im Flieger"
Positiv: "Flugpersonnal aufmerksam und nett Essen sehr gut"
Negativ: "Schwierigkeiten zum Schlafen aber normal."
Positiv: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Negativ: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."
Positiv: "Great service--able to buy duty free even on such a short flight. Stewardess was able to take my order and complete purchase just before landing."
Positiv: "Freundliche Crew und kleine Verpflegung im Flugzeug. Dankeschön"
Positiv: "Freundliche Bedienung"
Negativ: "fast 4 Stunden verspäteter Abflug, ca. 1.5 Stunden nach Boarding stand der Flueger noch immer am Dock"
Positiv: "Good flight with Swiss friendliness. They even passed out food (sandwich) during this very short flight."
Negativ: "Nothing, really!"
Positiv: "Crew was nice."
Negativ: "TV's did not work. Food was lousy."
Positiv: "Zuvorkommendes Personal"
Positiv: "Allgemeine Pünktlichkeit und Freundlichkeit"
Negativ: "Rollkoffer wird abgenommen obwohl ich mit diesem seit Jahren fliege. Andere werden mit grösseren Rollkoffern durchgelassen. Mehr Konsistenz bitte. Egalité! Alle oder keiner, aber keine Willkür."
Positiv: "Sauberes Flugzeug"
Negativ: "Mehr als 30 Minuten Verspätung und nicht ein Wort einer Erklärung oder Entschuldigung. Unverschämt!"
The entire Delta customer experience
Connecting flight was delayed taking off and the upon landing delayed before we were able to get a gate
Delta One business class seat was the tightest business class seat that I have ever had in many years of flying in business class. Absolutely horrible.
I love flying with Delta…more snacks lol
Delayed flight, no explanation as to why. Took too long to Exit plane! One would have thought there would have been a rush to get us off…🤷♀️
My husband and I LOVE DELTA SERVICE… the crew, everybody are so nice…
There was a storm brewing in NYC but you would never know it from the flight. Great experience and barely any turbulence considering the storm.
Positiv: "Food & timeliness"
Negativ: "Cramped seat and no window (14a)"
Negativ: "I adore delta! Great airline, I fly delta whenever possible"
Positiv: "Great crew members. Very friendly and helpful."
Positiv: "Leg room in comfort +"
Negativ: "Removal of food trays could be done sooner"
Positiv: "The crewe members were great."
Negativ: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Positiv: "Decent leg room for economy, lots of food offered, excellent choice of movie. Friendly crew."
Negativ: "Additional security check at the gate is unnecessary, annoying and insulting. Worst then third world country."
Positiv: "The crew was amazing and polite."
Negativ: "Nothing needed to be done"
Positiv: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Negativ: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Positiv: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Negativ: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Negativ: "Delta Comfort was no where near as good as a similar class on other airlines, such as Air France or KLM."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "Fawn on our flight from Atlanta to Newark was amazing."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "Entertainment, food, comfort"
Negativ: "Slow boarding/alighting, entertainment system was too sluggish"
Positiv: "Everything went smoothly. Even though we were delayed for 10 mins We still managed to make it to NYC on time. The crew was friendly. The entertainment was exceptional. Really I have no complaints. I am so happy that they were able to accommodate a seat change at no charge as well."
Positiv: "Nice crew"
Negativ: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Positiv: "The food was good The crew was fantastic, friendly and accommodating Flight was on time"
Negativ: "I was near the bathroom.. stank a bit"
Positiv: "The flight could not be have been nicer. Lovely crew!!!!"
Positiv: "Smooth flight; on time; easy check-in"
Negativ: "Food was o.k., but not great"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "I like the efficiency of the boarding process & the courtesy of the crew."
Negativ: "Small overhead bins. No entertainment facilities on the seats. Although I wasn't expecting a movie for an hour-and-a-half flight, at least the airplane should have amenities to provide music so that passengers bringing their own headphones can listen to some music."
Positiv: "Late, crowded, bumpy"
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Staff was friendly."
Negativ: "Crying child but I understand has nothing to do with the airline."
Positiv: "The crew was nice."
Negativ: "This was an older, smaller plane and it had more leg room. Appears I’ll have to start checking Delta to see what birds flying the leg."
Positiv: "Speedy boarding and deplaning."
Negativ: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Positiv: "No issues boarding as a group of 6, including one child. We all had at least a personal item and/or a carry-on to stow. The flight was easy, comfortable, and the free movies were current and definitely helped pass the time."
Negativ: "We were seated right behind the delta comfort+ and saw the special snacks they got. Being teased by that is not a huge deal, just a little disappointed by the regular snack selection, the snack mix was definitely subpar."
Positiv: "Getting home in one piece"
Negativ: "Why do airlines schedule 2 flights for the exact same time in the exact same gate? Just to watch passengers squeeze in like cattle??"
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "They hade entertainment"
Negativ: "No food"
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "Friendly crew with modern plane"
Negativ: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Positiv: "Crew were good, flight on time, free drinks"
Positiv: "Kayak tells u the baggage claim and the new gAtes"
Positiv: "Very professional and courteous"
Positiv: "Delta did a great job - you absolutely can not complain about the food/drink service as they are seemingly constantly walking through the aisles to offer more food and drinks. The coffee is kind of lousy, but I'm sure it is a tremendous challenge to serve good coffee on an airplane."
Negativ: "My entertainment system was essentially broken - one of the crew members was very helpful in helping me try to fix it and then giving a voucher for what I thought was a reasonable amount."
Positiv: "Crew seemed nice. Plane itself was normal. Pilots seemed to know what they were doing."
Negativ: "The things I didn't like were out of Delta's control: Some baby who screamed bloody murder whenever the captain said anything (so we couldn't hear the announcement about being stuck on the tarmac). Also, we got stuck on the tarmac for about 45 minutes. Obviously, it could have been much worse. But you know how it is when you just want to get home. And that baby."
Super Crew / Great Entertainment System
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Muy buen servicio al cliente
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "The crew was very kind"
Positiv: "The crew was professional & friendly"
Negativ: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Positiv: "Confort and kindness"
Negativ: "It was too cold"
Positiv: "Crew good and seat OK but not exceptional for business class"
Negativ: "Food was average - main course could have been better. Range of movies ok but not great"
Positiv: "The crew tried to be helpful but were equally frustrated with the ground crew."
Negativ: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Positiv: "Pleasant crew. Appropriate and efficiently served snack."
Negativ: "Boarding and disembarkation were slow."
Positiv: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Positiv: "economy plus seats were nice, great movie selection, especially international movies"
Negativ: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Negativ: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Great crew, comfortable seating with enough leg room."
Negativ: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Negativ: "Staff rude and short"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Crew was nice and friendly"
Negativ: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Positiv: "KLM staff is great"
Negativ: "alles gut"
Negativ: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Negativ: "I would have to dream something up."
Positiv: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Negativ: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Negativ: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Positiv: "Crew was awesome"
Positiv: "Efficient crew"
Negativ: "Long, slow line at check in. Not many new movies or tv shows"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
The bathrooms were not very clean and the water would accumulate in the sink
We’ve been border but waited 3 hours before pushback due to technical issues. Good can be improved, especially the hot meal.
Customs at CDG airport was sooooo slow that we nearly missed our connection with maybe 3 minutes to spare.
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Positiv: "La ponctualité."
Negativ: "Variété des boissons proposées."
Positiv: "Nice crew"
Negativ: "Not loose my luggage:)"
Negativ: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "The bread was fresh and food better than other times"
Negativ: "Crew is always aggressive and unfriendly"
Positiv: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Negativ: "For me this part is not applicable"
Positiv: "Crew was great. Seats were comfortable."
Negativ: "The airline lost both of my luggage suitcases."
Positiv: "Crew was ok and servicial"
Negativ: "Food and reception at door of boarding"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Crew was very friendly and seat in KQ is super comfortable in Business."
Positiv: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Negativ: "Seats were not comfortable, even in Comfort + seating isle."
Negativ: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Positiv: "Food and drinks very good"
Negativ: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "The cue lines per zone are a brilliant idea!"
Negativ: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Negativ: "They lost my luggage :("
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Negativ: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Negativ: "they lost our luggage very inconvenient"
Negativ: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Negativ: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Positiv: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Negativ: "The seat padding is rather thin."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Negativ: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Negativ: "Business class seats weren’t comfortable and too narrow no entertainment."
Positiv: "The food was okay and the staff were friendly."
Negativ: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Positiv: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Positiv: "Food, service, comfort"
Negativ: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Negativ: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Positiv: "Food was Fantastic, Air France the Best on Air."
Positiv: "Plane was comfortable and new."
Negativ: "Nothing really."
Positiv: "The cabin crew was very good!"
Negativ: "The economy premium seats are very uncomfortable"
Positiv: "Fine for a 45-50 minute regional flight."
Negativ: "Wouldn’t be great for long-haul flights."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Ticketing agent very unhelpful blamed Kayak for misinformation and cancellation of flight refused refund very rude ..told me to never book from private business"
Negativ: "Never use aermexico again or kayak"
Negativ: "15 Minuten Verspätung"
Negativ: "punctual arrive"
Negativ: "the crew verifying that the passengers will use mouth covers during the flight"
Positiv: "The crew was great"
Negativ: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"
Negativ: "Connecting drop off luggage was closed so I had to take my luggage with for about a mile"
Positiv: "Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage"
Negativ: "Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen."
Negativ: "This flight had hidden bag fees. Also, it took over an hours for bags to come out the carrousel."
Positiv: "The seats were comfortable. We were right on time."
Positiv: "great service"
Negativ: "the food"
Negativ: "Landing was horrible"
Positiv: "Crew was polite and welcoming. Seats were good"
Positiv: "I liked the fact that I could fly all the way to my final destination with the same airline, which meant I didn’t have to change terminals in Mexico City."
Negativ: "I was assigned a middle seat in an exit row, which meant I couldn’t even put my purse under the seat. I always make every effort to get an aisle seat, and I don’t know how I ended up where I did. I asked to be switched,and the flight attendant found a middle seat further back in the plane, which I appreciated. Other people have told me of similar experiences where they did not get the seat they were expecting on Aeromexico. On my flight to Oaxaca, my seat cushions were coming apart and worn, but for the one-hour flight it wasn’t a big deal."
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."
Positiv: "Lots of free entertainment options. Easy USB locations where you can charge your phone. Somehow got called to cut line and board right away. They provided food (though had I known, I would have ordered vegetarian)."
Negativ: "Some turbulence"
Positiv: "I had a lot of space for legs on this one, and was seated o the last row with the fun air crew"
Negativ: "Waiting on taxi for an hour before take off."
Negativ: "I actually arrived early, which turned out to be a mistake, because Aeromexico moved the gate to the farthest possible new gate location while I was away getting a sandwich, which was itself delayed. When I noticed the change, I ran to the new gate and waited 10 minutes while they talked to the boarding people, who wouldn't let me on. After several hours of bag retrieval, having to buy a new full price ticket, having my cards declined due to the price and circumstances, having to go through 2+ wrong directions for each step of the process, determining that maybe one employee in five could speak even minimal English in an international airport, I finally got on a Delta flight. In sum, won't be flying on Aeromexico in future."
Positiv: "Very organized and on time"
Positiv: "Um nothing"
Negativ: "Checked in online and got the check in line only to have the lady tell me I’m too late and that I never checked in. They did manage to charge my baggage fee though? I had to book a different flight and tackled on another $500 dollars to my trip. Will bever use my Aeromexico club premier again."
Positiv: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Negativ: "The stewardess was very rude and"
Positiv: "I liked the entertainment options and the free morning snack/meal offered on the flight from Mexico City to Los Angeles."
Negativ: "I don't like the boarding process where everyone hovers around their boarding group sign."
Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."
Positiv: "I liked how the crew came up and gave us drinks or food without us asking"
Negativ: "Space was to small and dirty and the screen didn’t work"
Positiv: "The dinner was amazing. Best meal I had on a plane."
Negativ: "The flight was 2 1/2 hours late. The information provided by the people on the gate always change. There were people on line, and other flight was asigned to the same gate. Confusing and tired. The people on the gate were stressed out, I believe, because they were not very kind."
Positiv: "30 minutes early"
Negativ: "Nothing, everything was outstanding"
Positiv: "I had no problems and everything ran smooth."
Negativ: "My baggage was lost never arrived at Mexico City!"
Positiv: "Everyone was happy nice attentive excellent service"
Negativ: "The. Way They handle the delayed of our flight due to weather in tj , We landed nice and safe excellent crew thanks We love Their service They really care"
Positiv: "Actual flights were on time"
Negativ: "The airline changed my flight a few days before my trip changing my layover from 2 to 15 hours, providing no form of compensation. I suspect they cancelled my original flight because it was not full. A trip with a 15 hour layover would have been cheaper originally. Mexico city airport has poor amenities and internet access."
Positiv: "Flight attendant Antonio was great! Friendly, funny and kind."
Negativ: "Booked first class, ending in a airplane that does not had first class, and I have to pay 55dlls for having another bag. Because according to them I'm allow to have an extra bag if im flying in first class, but they change the airplane and did't have first class so I was in coach( but i pay for first class in my ticket) anyways they just say I'm sorry but you have to pay. So I ended paying a ticket in first class plus an extra bag."
Negativ: "The heater on the plane were to high"
Positiv: "When you connect out of Mexico City, the food is always fresher and more protein-rich. Yum!"
Negativ: "The screens in the seat backs are a little dated and low-resolution."
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Negativ: "Terrible staff"
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Negativ: "They took so long to board that our flight departed later than expected. They also didn’t let me check in for my flight through the app, although I was trying to pay for priority seating. I was double charged on my debit card for priority seating and I still had to sit in the main cabin."
Positiv: "The seats were very comfortable and I was able to have a good rest. Very unusual nowadays when flying economy class."
Negativ: "The food was plain horrible, and miserable. Shame on the company to dare serve a meal like that! The entertainment screen did not work and nobody responded to my complaint. The crew ( mainly the female part of the team) was unfriendly."
Positiv: "ON time, friendly, comfortable and there was food."
Negativ: "the delta/aeromexico lack of coordination for my seats."
Positiv: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Negativ: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."
Positiv: "Service is really good"
Negativ: "Seats are very tight, uncomfortable."
Negativ: "On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22."
Negativ: "Aeromexico in a new cost reduction strategy decided to lower the temperature in their air conditioners making it a VERY uncomfortable flight. Also the lady at the gate didn't let me board the plane with a frappuccino arguing that's what the no liquids policy is about. A blatant display of ignorance and lack of training."
Positiv: "Very quick response time at the airport. Web check in worked very fast on my mobile. flight was on schedule."
Negativ: "No bridge, so we have to use bus upon arriving to CDMEX airport."
Negativ: "No flexible headrest on seats No entertainment screens"
Positiv: "Frühstück ist schön warm"