Finde günstige Flüge nach Kap Verde

Positiv: "Great crew. I had 3 seats for myself."
Negativ: "Selection of music entertainment."

Positiv: "Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline"

Negativ: "There was no food ..."

Positiv: "it was ok."
Negativ: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."

Positiv: "Die Crew wahr sehr nett und aufmerksam."
Negativ: "Mehr Auswahl an Filmen könnte sein."

Positiv: "The crew was great"

Positiv: "Bei diesem knappen Abstand zwischen den Sitzen sollte man die Lehnen nicht bewegen können."

Negativ: "Teach Swiss Airlines stewardesses Lorena kãrli and Sabrina stadler manners. They are impolite and racist. Typical cold Swiss hospitality"

Positiv: "The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!"

Negativ: "crew at the gate."

Negativ: "horrible dry croissant for breakfast"

Positiv: "sehr freundlich, sehr gute Service, alles in allem sehr professionell"
Negativ: "leider ging der Flug eine knappe Stunde später als geplant"

Positiv: "Das a la carte Menue war sehr gut, kein Vergleich zum normalen essen"
Negativ: "der Gang ist ziemlich eng zum laufen"

Positiv: "Nice and attentive crew Big a330 plane with great business class"

Positiv: "gut organisiert"
Negativ: "Snack war eiskalt"

Negativ: "Coffee on 50 min flight would be appreciated. Flight was delayed."

Positiv: "Bequeme Sitze mit genug Beinfreiheit"

Positiv: "Everything!!"

Positiv: "Everything"
Negativ: "Nothing"

Positiv: "The boarding process was much easier and faster. No delayed flights."
Negativ: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"

Positiv: "super crew"
Negativ: "Wifi, Mehr Information über die App"

Positiv: "Pünktlichkeit"
Negativ: "Das Sandwich ist nicht zum verzehren, kalt und fast keine Inhalt"

Positiv: "Die Crew war sehr aufmerksam. Die Sitze sehr bequem"
Negativ: "Schlechte Benfreiheit. Insgesamt sehr eng in dem aus gebuchten Flugzeug"

Positiv: "Freundliches Personal; nützliche Informationen zu Verspätungen etc."
Negativ: "Sehr wenig Beinfreiheit; Verspätung beim Abflug, Warteschleife vor Landung"

Negativ: "service was least friendly at this part of my flight"

Positiv: "Freundlich, pünktlich, gute Getränkeauswahl und Snack"
Negativ: "———-"

Positiv: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."

Positiv: "Great scenery!!!"

Positiv: "Great service on board, easy boarding, on time departure and early landing"
Negativ: "Seat pitch is a bit narrow and seats not as comfortable as they could be (short-haul business)"

Positiv: "The crew was friendly and polite."
Negativ: "The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS."

Positiv: "Pünktlich, ausreichender Sitzabstand, freundliches Personal."

Positiv: "Very smooth"

Positiv: "Sehr freundliche Personal ."
Negativ: "Verspätung"

Negativ: "Essen war gut."

Positiv: "Besatzung war heute wirklich super und sehr zuvorkommend!"

Positiv: "All of them are friendly...good service with snacks not like others airline to travel no snacks and drink but Swiss they have a snacks"

Negativ: "Special Meal war nicht wie bestellt verfügbar."

Negativ: "Swiss Air allowed us to book a flight with 45 minutes to connect. First flight came in a few mixtures late, but then we had to wait our long turn to deplane, get on bus and wait for it to fill up with all slower passengers, drive to terminal, make it through passport control, take train to other terminal, and run 20 gates down where they were looking for us. We made it with 1 minute to spare from takeoff. They knew our bags were connecting and they made it. If they could've expedited our passage with a club car it would have been excellent."

Positiv: "Sehr nette Crew"
Negativ: "-"

Negativ: "the seat did not reclined, it was broke. travel with my wife on different seat my wife had a broken knee and they assigned a seat smack in the middle of the isle and she told me she almost past out because she could not move I had a passenger in the back that was kicking my seat every few minutes and I woke up every time I went to sleep"

Negativ: "Kurzfristiger Wechsel des Flugzeugs, Änderung des Sitzplatzes"

Positiv: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."

Positiv: "From boarding to disembarking, flying SWISS First is an experience. Attention to detail, great staff, wonderful food. And the seat is very roomy and comfortable."
Negativ: "Sadly, the IFE system was malfunct -but there were magazines and newspapers instead."

Positiv: "Sehr freundliches Personal am Check-in"
Negativ: "Keine Lademöglichkeiten/ Steckdosen etc. Im Flieger"

Positiv: "Flugpersonnal aufmerksam und nett Essen sehr gut"
Negativ: "Schwierigkeiten zum Schlafen aber normal."

Positiv: "Great service--able to buy duty free even on such a short flight. Stewardess was able to take my order and complete purchase just before landing."
Negativ: "Nothing"

Positiv: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Negativ: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."

Positiv: "Freundliche Crew und kleine Verpflegung im Flugzeug. Dankeschön"

Negativ: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"

Positiv: "Good"
Negativ: "Good"

Negativ: "The stewardess was a bit rude!"

Positiv: "Great crew and good complimentary food"
Negativ: "Larger seat pitch"

Positiv: "It was a very easy boarding process, stress free flight, good meals, kind and friendly cabin crew."
Negativ: "Nothing bad to say."

Positiv: "The crew for this flight were lovely, I’d highly recommend flying with edelweiss."
Negativ: "Ground staff could have been more helpful given I was on “standby” . Made me stand in a line for absolutely no reason and then go stand in it again as if to kill time until a seat came up - they could have just asked me to take a seat. I know how stand-by works."

Positiv: "Crew was super friendly. They all seemed to like their job and interacting with people."

Positiv: "Crew was attentive did they best on a large flight accommodating a large amount of people. Wide assortment of films."
Negativ: "Although I preselected my bulkhead seat so I had more legroom, the family behind me was the worst I e experienced ever in flying. Constant kicking, pulling, tapping the back of my chair. When I tried to put my seat in recline the passenger behind me said “no!” Never slept!"

Positiv: "Clean friendly helpful safe on time"
Negativ: "Nothing"

Positiv: "Friendly cree..!!"
Negativ: "No delay...!!!"

Positiv: "The crew was kind and attentive"
Negativ: "Leg room on my longest leg of the trip was not much and when the person in front of me leaned back their chair, my knees were touching the chair."

Positiv: "Seats reclined more than many flights; good food and entertainment."

Positiv: "The service"
Negativ: "The attitude and the costumer service"

Positiv: "Fast service"
Negativ: "No entertaoment"

Positiv: "Sehr freundliche Crew. Gutes Essen auf 4 Stündigem Flug. Tolle Bordunterhaltung auf eigenem Mobilgerät via W-Lan. Pünktlich und einwandfreie Abwicklung des Fluges."
Negativ: "Nichts."

Positiv: "Flight was 2h15 Minutes late without any explanation"

Positiv: "Young, enthusiastic crew worked hard to make this crowded flight an a good experience"

Positiv: "Attentive crew, kept up to date with a (very minor) delay, comfy seats, cabin a good temperature, food was nice"

Positiv: "Great customer service, the crew was professional and courteous."
Negativ: "I was not able to reserve my seat."

Positiv: "No other way to get there in 10 hours The on crew are very nice."
Negativ: "Air travel is the most uncomfortable way to travel and airlines are working to make it worse ...according to news reports. On board: Cramped in too tight especially for a 10 hour flight. You have to be athletic to eat from the tray table. Though only 5ft 8in, I had no knee room, -especially when the person in front lowered his seat. Airport terminals inconvenient: Frankfurt AM and Zurich were lacking in people movers which made getting from one gate to the next a severe pain. I am not looking forward to traveling through either of these airports in the future... though others are just as bad."

Positiv: "service was polite & good. meals seemed good quality - I had forgotten to order a special meal to accommodate my food allergies so I brought my own food and didn't actually eat on the plane, but it looked & smelled good!"
Negativ: "There were too many announcements, especially in the first few hours of the flight - constant interruptions, at one point the pilot came on and told us how much the plane weighed when we took off...... had to tell us in multiple languages, so it took a few minutes. Very cramped in economy class - I'm 5'6" - not so tall.... and when the seat in front of me reclined, it was touching my knees. For the whole 13+ hour flight it was ON my knees! It was uncomfortable and made it very hard to get in and out of my seat."

Negativ: "The panic of a 50 minute layover was huge and there was no room for error. Everything else went smoothly!"

Positiv: "Traveling with kids is always uncertain but the crew were very friendly, the entertainment system was more than enough to keep them busy during the 12 hour flight"
Negativ: "Late boarding, ended up arriving 3 hours late."

Positiv: "For our return flight home from Cyprus, though we went on line to select our seats as we had been told, we were not allowed to do so. We were 5 passengers in my family and were put on the very last seats. When we asked at the airport in Zurich if we could be switched to different seats they told us that we had to pay a significant amount per person to do so. Therefore there were extra seats available. The people were also not the friendliest."
Negativ: "My experience with Swiss Air was poor from the very start. I purchased 5 tickets for this trip for my family. Our flight from USA to Cyprus on July 13 was cancelled. We had to take an extra day off from work and leave on July 12. Our flight back home from Cyprus July 28, was changed to 5:00am from 11:25am. Therefore we had to get a taxi at 2:00am for the airport. Instead of trying to make it up to us by giving us at least good seats, they punished us further and gave us the worst seats possible. That showed no curtesy whatsoever. Very disappointed:( I thought Swiss Air had higher standards than that."

Positiv: "Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!"
Negativ: "Traveling with a bike was a bit unclear. I paid $90 for traveling with my bike, which was fine, I just wish it was more clear leading up to it cause I thought it would be $75."

Positiv: "Comfortable seats in economy"
Negativ: "Lost baggage on a simple nonstop flight and poor communication on status"

Positiv: "All of the Cabin attendant have served with smile."
Negativ: "I wanted to have coffee and tea service not only with tthe meal and also after the meal . More selection of Movies would be nice."

Positiv: "excellent food and service. Very nice to have video monitors with many choices for entertainment. efficient boarding and off boarding."
Negativ: "seats were not very comfortable but you can always upgrade"

Positiv: "Staff was very friendly. Food was quite good compared to food on other airlines. Interesting documentaries among entertainment. Headphones, pillows and blankets without additional charge. Pilot kept passengers informed about the delay."
Negativ: "Seating is very tight just like with other carriers."

Positiv: "It looked like the plane was very new. The seats were extremely comfortable, enough room for long legs, the back was well designed for comfort. the plane was very clean, the crew was absolutely great and they seemed to work well together. I was so surprised to have all that lovely food and soft drinks available for no charge.. I plan to use Edelweiss again. I had to have a wheel chair and never had to wait for one. The persons pushing the chairs were very friendly and helpful and I was greatful to have themi."
Negativ: "There were a lot of children on the plane, children running in the isles and using outside voices.. The crew, of course,did what they could."

Positiv: "Great food."
Negativ: "1 hour late departure. The plane felt very shaky."

Positiv: "Movie selections"
Negativ: "No free beer in economy class."

Positiv: "The flight was fairly smooth and on time. Plenty of snacks were offered."
Negativ: "This might sound petty, but on other long international flights, we have been offered free wine and beer. Other passengers expressed the same surprise that we had to pay (at a pretty high price) for a glass of wine or beer. Swiss Air should consider offering this nice "perk" on such a long flight."

Positiv: "Nice, friendly flight with wonderful flight attendants. Much, much better than expected for a discount flight. Check in was a breeze."
Negativ: "I know that economy has cramped legroom, but it is starting to border on ridiculous. I am tall, so I usually get an aisle seat. My long legs are my problem. So I had a situation where I had a tall / big guy sitting behind me, who did everything in his power not to let me recline my seat, because his legs were literally in the way blocking my seat from reclining fully. However, the lady in front of me managed to drop her seat backwards into my lap. needless to say, It wasn't much fun riding for 9 1/2 hours on an international flight sandwiched between these two. Even ONE MORE INCH could have made somewhat of a difference for both of us tall guys. Maybe the FAA should increase minimum distance between seats by decree, especially for flight duration over a certain time."

Negativ: "I have never been charged for win on an international flight before. This was ridiculous. Also no Wi-Fi and the temp was warm the entire flight"

Positiv: "Excellent service, direct to Tampa"
Negativ: "limited leg room"

Negativ: "So upsetting that when I booked my flight I chose my seats so my husband and children could all sit together but when we checked in we were in completely different rows. The best they could do in the end was split us in half and have us behind each other which is ridiculous still because we had an infant and two children under 9. I called to make sure we sit together on the way home and they made it sound like they still can’t gaurabtee we will be together and that we have to pay more to guarantee our seats."

Positiv: "Simply that I arrived. Quick receipt of two checked bags."
Negativ: "The herding during the boarding process. The window seat and my inability to see or hear the cabin crew. The slow departure after arrival."

Positiv: "Nothing at all no help from flight attendant at all even though I am handicap"

Positiv: "Der Aufpreis n die Ecnomy Max hat sich für den langen Flug mehr als gelohnt. Essen, Crew, Freundlichkeit top."
Negativ: "Schade dass es bei Buchung über Edelweiss keine Miles and Mores Meilen gibt."

Positiv: "I liked the airport and the competence and friendliness of everyone from the customs police to the airport staff."
Negativ: "If I can I will always use this connection - wish it would have been easier to find when I first searched."

Negativ: "unfortunately too many children around me equaled no sleep having to pay for alcohol"

Negativ: "Staff and crew were great."

Negativ: "If I would have had a chance to actually be on the flight. Missed it due to poor booking starting from LA"

Positiv: "Sehr nettes Flugpersonal, aufmerksam und freundlich."
Negativ: "Seltsamerweise im Vergleich zum Hinflug wesentlich weniger Beinfreiheit. 1h Verspätung für Abflug. Set mit Schlafmaske und Ohrenstöpseln gab es nur ab Economy Max obwohl bei Hinflug auch an Economy ausgehändigt wurde. Kind hat recht viel geschrien, dadurch sehr wenig Schlaf - Flugpersonal ist nicht auf Kleinkind eingegangen."

Positiv: "For the last flights from Las Vegas to Zurich I've only been using Edelweiss. My favorite and preferred way to travel long distance. Always on time. Friendly crew. Clean planes."
Negativ: "Wish they would fly this particular flight year round."

Positiv: "The cabin was clean. I also appreciated that the flight arrived on time."

Positiv: "Clean and efficient."
Negativ: "Crowded seating."

Negativ: "Food was not good, there was no leg space at all, entertainment was poor. For a 12 hours flight it was hard"

Positiv: "I travel internationally between the US and Europe twice each month and i now have a new favorite, especially with the direct flight between San Diego and Zurich!"
Negativ: "Nothing to dislike"

Positiv: "food"

"Für die Abgabe des Aufgabegepäcks 1:45 Min gewartet."

"The ground staff is unhelpful. It is almost as if they don’t want you to fly."

Negativ: "Customer service from the crew, it could be nicer and better attitude and more positive."

Positiv: "Sehr saubere, helle und moderne Kabinenatmosphäre.Trotz der kurzen Flugzeit gab es Snacks und Getränke. Sehr freundliches Bordpersonal. TAP, sehr gerne wieder."
Negativ: "Die Qualität der Lautsprecher an Bord sollte geprüft bzw. verbessert werden. Die Soundqualität war bezüglich der akustischen Verständlichkeit schlecht."

Negativ: "Too cold on plane"

Positiv: "Plane was fairly modern inside with power sockets and usb sockets for each seat."
Negativ: "Checkin was a total computer and staff failure. Checkin staff really bad and unhelpful Boarding was late. Mechanical delays over an hour. Late flight. Flight attendants forcing you to put bags under seat in front of you instead of overhead bin. Bad lunch. Some attendants poor attitudes."

Positiv: "Nette Crew"
Negativ: "Essen - kein glutenfreies Menü"

Positiv: "Better system to boarding."
Negativ: "Announce properly for boarding."

Negativ: "Ok"

Positiv: "Die Crew"
Negativ: "Das Essen. Die Unterhaltung."

Positiv: "Überpünktlich!!! Steckdose am Sitzplatz"
Negativ: "Alles ok!"

Positiv: "Die Besatzung war wie immer nett"
Negativ: "Über 2h Verspätung und wie toll wäre es, wenn TAP nur einmal pünktlich sein könnte"

Positiv: "Verspätung wie schon üblich bei TAP"
Negativ: "Einfach nur mal pünktlich"

Negativ: "Flug verpasst da Anschlussflug gecancelt"

Positiv: "Flug gecancelt"
Negativ: "Benachrichtigung das Flug gecancelt wurde"

Negativ: "Bei lufthansa Tarif mit Sitzplatzreservierung gebucht, TAP lässt sich das dann nochmals bezahlen. Umsteigeverbindung zu Eurowings, Gepäck durchchecken nicht möglich, also genug Zeit einplanen um das Gepäck abzuholen und wieder einzuchecken! Nach dem getränkeservice versammelt sich das Bordpersonal hinten im Flieger zum schnacken."

Positiv: "Freundliches Personal"
Negativ: "Sitzlehne bewegt sich nicht Kein Entertainment"

Positiv: "Nothing to like. Rude staff."

Positiv: "Clean plane, nice crew"
Negativ: "No entertainment at all"

Positiv: "Overhead luggage space"

Positiv: "nothing"
Negativ: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, I lost the money, the passenger did not fly, and no refund was issued. This is the first time I ever heard of such BS. Not happy, very disappointed"

Negativ: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, i lost the money, the passenger did not fly, and no refund was issued. this is the first time i ever heard of such BS. Not happy."

Positiv: "Nothing"
Negativ: "Everything"

Positiv: "Pünktlich gestartet, aufmerksames Flugpersonal"
Negativ: "Etwas verspätete Ankunft"

Negativ: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"

Positiv: "everything was fine. nothing specifically wrong or bad."
Negativ: "had the same food the third time this week. they could do more"

Positiv: "Flug war fast 1h verspätet"
Negativ: "Fächer für das Handgepäck völlig überfüllt"

Positiv: "Everything from the custumer service, flight departure on time"
Negativ: "Long waiting time for my connection flight but i booked it that way"

Positiv: "Eigentlich relativ viel Platz/Beinfreiheit."
Negativ: "Nach Verspätung von einer Stunde nochmals im Flugzeug eine weitere Stunde auf den Start gewartet."

Negativ: "Two TAP flights today. Both flights delayed more than an hour."

Positiv: "Nice crew, tasty snack, new plane with comfortable seats"
Negativ: "Huge bag charge for anything over 8 kg! Sign said last call 40 min before flight when agent told us to check board 30 min before flight for gate assignment!"

Positiv: "New and clean planes"
Negativ: "Seats in the back with little legspace."

Positiv: "zweites Flugzeug E90 altes gerät Top in Schuss mit viel Beinfreiheit."
Negativ: "80 min Verspätung"

Positiv: "Flugpersonal war freundlich und aufmeksam. das erste Flugzeug war ganz neu A 320R"
Negativ: "flug 24 min verspätet :-("

Positiv: "Der Flug war pünktlich, das Personal freundlich und sogar für Verpflegung war im Preis inbegriffen gesorgt"

Negativ: "We left 45 minutes late for a 3 am flight. In the middle of the night the priority is sleeping but we were awakened for food service at 5 am. Worst breakfast I’ve ever had too."

Positiv: "Freundliche und aufmerksame Crew schaffte Wohlfühlatmosphäre. Der gereichte Snack und Getränke waren inklusive und schmackhaft"
Negativ: "Flug mit neuem Airbus A320. Gute Sitze und ausreichen Beinfreiheit. Superweiche Landung in FRA!"

Positiv: "Da dies mein Anschlussflug war würde ich direkt auf den richtigen Weg zum richtigen Gate verwiesen und hatte daher auch keine Probleme beim Boarding. Im Flugzeug gab es bei 10h Flugzeit (nachts) zwei große Mahlzeiten die tatsächlich sehr lecker waren. Es gab eine riesige Auswahl an bekannten Filmen und Serien was mich sehr begeistert hat. Decken/Kissen/Kopfhörer ebenfalls sehr angenehm"

Positiv: "Der Flug hatte 30 min Verspätung, da aber alles glatt geregelt wurde und ich dann direkt zum Anschlussflug konnte, hatte ich keinerlei Probleme. Verpflegung war großartig, man hat sich auch leicht zurecht gefunden."

Negativ: "TAP charge us for baggage extra $189 they said was not include in price.a lot of people was upset include us .we never will fly this line again.I will report for local News in Miami that airline is scam."

Positiv: "One of the best services on a shorthaul flight in business class! What impressed me the most: the flight attendants were incredibly attentive and so kind - took time to chat with us etc. Besides that excellent service. I didn’t even miss personal screens, and that says a lot!"

Negativ: "The flight attendants didn't come around with anything to drink, except with meals. All international flights I have been on offer multiple drinks through the flight. They charged $80 for a suitcase. This was not a discounted ticket."

Negativ: "Outdated movies"

Positiv: "Der Flug war ruhig und das Bordpersonal war sehr freundlich und hilfsbereit."
Negativ: "Der Check In am Flughafen Hamburg war etwas gewöhnungsbedürftig, erst 2 Std. Vor Abflug. Finde ich zu knapp. Leider hatten wir dann auch noch Verspätung, dies hatte aber keine negativ Folgen für uns."

Positiv: "Personal freundlich und hilfsbereit. Der Flughafen Lissabon ist ideal zum umsteigen, übersichtlich, gut ausgeschildert, klare englisch sprachige Ansagen und überall hilfsbereites Personal."
Negativ: "Schade. Auch der zweite Flug hatte Verspätung."

Positiv: "Crew and captain we're very kind and friendly"

Positiv: "Flugpersonal zuvorkommend und sehr freundlich. Flugzeug auch sehr sauber. Kann nichts aussetzen!"

Positiv: "Flug hatte ca. eine Stunde Verspätung beim Start. jedoch sind wir nur 20 Min später geladet. Flugbegleiter super freundlich und zuvorkommend."

Positiv: "75 Euro per bag!!!"

Positiv: "Der Flug ist ziemlich pünktlich gestartet, das Flugpersonal war sehr aufmerksam und freundlich, es gab einen kleinen Snack und verschiedene Getränke umsonst."

Positiv: "Yes"
Negativ: "I can not get my luggage for more than 6 months"

Negativ: "The flight was late! Nightmare at boarding! I arrived an hour and a half late They lost my luggage I have not heard back yet"

Positiv: "The crew was so kind and easy going."

Positiv: "Not really good. Starting from the ticketing, not friendly, late on take off and landing as always"
Negativ: "Travel with Air France or British"

Positiv: "Crew and food"
Negativ: "Was an hour late, they lost 2 of my bags, plane was full of screaming kids with terrible parents. Will not fly this airline again."

Positiv: "Horrible airlines...i will never flight them again. Bad customer service in New York and Casablanca. Long delays, dirty planes, very noisy cabin, limited entertainment, etc......"
Negativ: "Too long to write, kick them off of your platform ASAP or I will never use kayak"

Positiv: "Nothing"
Negativ: "Extreme lack of communication about boarding. First flight was delayed and second flight started boarding and left over an hour later than scheduled, but again no communication to explain what was going on. Absolutely one of the worst flying experiences I've ever had. Would 100% NEVER recommend this"

Positiv: "There was not a single thing that I liked about this trip/airline."
Negativ: "Absolutely no communication about boarding after my flight got delayed an hour until I heard "final call." Missed my connection in Morocco and got another flight over 6 hours later with no accommodation. Terrible food and entertainment. Boarding started an hour later but no communication again!"

Negativ: "Delayed nearly 4 hours with no actual updates during the entire process."

Positiv: "Lyon was great service"
Negativ: "Have a crew that knows what they are doing in Casablanca"

Positiv: "Crew was better on this flight but still not great."
Negativ: "Food was terrible, lost our luggage"

Positiv: "Nothing. I fly long haul international flights like this at least twice a year and this was the worst experience I've had in 10 years."
Negativ: "Crew was rude, plane was uncomfortable, food was terrible, they canceled and rescheduled our flights for different days AND lost our luggage. Horrible."

Positiv: "Nothing"
Negativ: "Everything. Shame of a company."

Negativ: "I had to run all over the airport go through security and custom because flight was delayed 2 hours and I lost my luggage"

Negativ: "(1) Luggage lost - not transferred in Casablanca (2) no entertainment on the flight"

Positiv: "nothing was great!"
Negativ: "Offer food and beverages to everyone"

Negativ: "My son got to the kiosk and they told him the flight was boarded and he missed the flight. They offered him a ticket for 380 dollars which he did not have to leave Friday two days later. Fortunately I was on the phone and bought a ticket on line. What can be done? Why must we pay for others mistakes"

Positiv: "The crew was prodessional."
Negativ: "We could not get assistance online for wheel chair assistance."

Positiv: "very bad not clean sting like bad smell in the flight"

Positiv: "The crew was responsive to needs that came up."
Negativ: "The flight was delayed by an hour and we didn’t actually leave for two hours because the boarding process was so disorganized. They had us line up over an hour before we could actually board the plane. People are so irritable that a shouting fight broke out in the process. The screens on the back of the seats work inconsistently. No wifi. And this was on the Dreamliner! not the worst flight I’ve been on but negatives definitely outweighs positives."

Positiv: "I liked the Dreamliner aircraft over Atlantic."
Negativ: "The Boeing 737-800 over Europe was okay but it over crowded. From Casablanca to Amsterdam flight, The crew did not let me carry my hand luggage inside the aircraft whereas, there were other Moroccans who they did not stop with bigger hand luggage which should be inside the plane. The weird Arabic music during on board and off boarding has to stop- so annoying and ear piercing. Entertainment has to be improved significantly- ask their entertainment content provider to do a better job on the music, movies and other things. They discriminate other religion by not providing Bible, Gita and Tripitaka as a notion firm the content but the have Holy Quran as an option, more wine options, liquor has to be included as an option and the last but not the least, Royal Maroc needs to provide better lodging for transit passengers. Hotel Relax is a substantially low standard hotel with bad service and food. I saw nothing but lazy employees walking around doing nothing. Also my room had no towel whatsoever and it took me 11 hours to get my towel- go figure."

Positiv: "Everything"

Positiv: "Friendly staff, nice cabin, good movie selection"

Positiv: "Comfortable flight"
Negativ: "There were a lot of screaming babies, but this can happen on any flight."

Positiv: "Staff were friendly"
Negativ: "Boarded 90 minutes before the flight and then had a 3 hour runway delay after pulling away. Waited a very long time for luggage Communications were long Arabic statements and then only a very brief few words in English"

Negativ: "Communication very bad. They kept changing the gates"

Negativ: "This airline needs to reexamine its practices toward pregnant passengers. In addition to a high level of confusion and duplication around the release of liability forms I had to sign, there were also some unfortunate attempts by a (male) flight attendant to place a blanket between my pelvis and the seatbelt. No doubt these attempts were well intentioned, but it made me very uncomfortable. In the future, asking passengers if they would like a blanket for this purpose would be a much better practice."

Positiv: "Once in the air the flight was normal and everything was fine."
Negativ: "The flight was delayed by 6 hours with no explanation. There is zero organization or efficiency. Never taking this airline again."

Negativ: "My flight was put on standby, so I couldn't check in using the machine. When I went to the Air Morac counter to check in, they refused to listen to what the problem is. First person told me my ticket is not business class, without even hearing out what the problem is. Second person told me to go to another counter. When I went there, the third person told me they only process passengers flying to Russia, again refusing to listen to what I have to say, and then direct me back to the second person. After that, second person confirmed that the 3rd person is responsible. So I went back, the third person finally decided to listen and told me to wait for their supervisor. I stood there for 40 minutes. The whole thing is extremely unprofessional."

Positiv: "Food was decent"
Negativ: "Our flight was delayed by 30 min. Seats were dirty. Inflight entertainment was broken."

Positiv: "Crew were friendly and professional"
Negativ: "entertainment and food"

Positiv: "Very poor customers service"

Positiv: "Very efficient to serve a meal and drinks on a one hour flight"

Negativ: "late boarding. no info for reason for late departure offered. crew on the counter rude"

Positiv: "Getting off"
Negativ: "Very very poor customer service"

Positiv: "All the on time"
Negativ: "The The food and service in the Moroccan air line was not good . Enterprise for the flight ticket is way too expensive . I was expecting better service I pay 1387 $ for bad service"

Positiv: "Courteous"
Negativ: "Boarding took forever"

Positiv: "Really good flight attendants."
Negativ: "Food was very basic but OK."

Negativ: "luggage did not come through from my connecting flight. very disappointed."

Negativ: "The stewards were totally hapless. There were too many, they kept getting in the way in the aisle. Bathrooms on plane were dirty. Plane was old; no plug outlet to charge electronics."

Negativ: "This airline has horrible customer service."

Positiv: "Service"
Negativ: "Boarding"

Positiv: "The crew was very rude and careless. The food was OK."
Negativ: "The crew member assigned to the aisle I was in, was so careless that he bumped on me 90% of the times he passed and never excused one single time! The worst: when leaving the plane, I forgot my iPad in the pouch of the chair in front of me. 20 minutes later when I realized it, although I contacted the counter immediately they said that they could not find it and that they could not do anything to help me!"

Negativ: "Being herd like animals"

Positiv: "It was a comfortable flight and the staff were helpful."
Negativ: "The vegetarian option one way was bland."

Positiv: "reasonable prices"
Negativ: "Terrible experience. Never flying this airline again. Long security lines at Casablanca, the food was mostly bread and carbs-very little protein or vegetables, entertainment system was broken the entire flight, flight attendants rude and do not respond to call lights. My seat in the back was broken. Casablanca airport was stuffy and congested. People were smoking in the building."

Positiv: "We arrived safe."
Negativ: "No organized boarding, they allowed passengers to just push their way through without any line. It was a really old, small plane, didn't have any entertainment whatsoever; the food was ok but handling was quiet unhygienic. The bread was not individually wrapped nor was there a thong to pick up bread with so they allowed passengers to put their hands in the basket to get bread and you could see passengers touching more than one bread then selecting one. Most of the crew had the most sour expression on their faces. Clearly didn't want to be of service to anyone. I had a very very bad experience with RAM several years back flying from Dakar to Casablanca and was horrified how rude the crew was to passengers. I was hoping things had improved, sadly not. There is a huge difference in how they treat passengers on flights in Africa and those to the US. Very disappointed. But at least the plane landed safe."

Negativ: "We came to the airport as usual(not in advance but on time), then they told us the plane has been full. They oversold ticket for like 20 and over 15 passengers can't assess to the plane. The staffs don't speak good English and their attitude are very passive. What is more? They don't even apologize. I had to stay at the hotel they offered for one more day and delayed my work."

Positiv: "Nothing"
Negativ: "Worst service I ever saw in a flight company."

Positiv: "food"
Negativ: "customer servoce inside the plane and outside at the airport is horrible , this company is a joke ."