Finde günstige Flüge nach Kap Verde

Positiv: "Yes"
Negativ: "0"

Positiv: "N/A"

Positiv: "Die Crew wahr sehr nett und aufmerksam."
Negativ: "Mehr Auswahl an Filmen könnte sein."

Positiv: "Bei diesem knappen Abstand zwischen den Sitzen sollte man die Lehnen nicht bewegen können."

Negativ: "Teach Swiss Airlines stewardesses Lorena kãrli and Sabrina stadler manners. They are impolite and racist. Typical cold Swiss hospitality"

Positiv: "sehr freundlich, sehr gute Service, alles in allem sehr professionell"
Negativ: "leider ging der Flug eine knappe Stunde später als geplant"

Positiv: "Das a la carte Menue war sehr gut, kein Vergleich zum normalen essen"
Negativ: "der Gang ist ziemlich eng zum laufen"

Positiv: "gut organisiert"
Negativ: "Snack war eiskalt"

Negativ: "Coffee on 50 min flight would be appreciated. Flight was delayed."

Positiv: "Bequeme Sitze mit genug Beinfreiheit"

Positiv: "super crew"
Negativ: "Wifi, Mehr Information über die App"

Positiv: "Pünktlichkeit"
Negativ: "Das Sandwich ist nicht zum verzehren, kalt und fast keine Inhalt"

Positiv: "Die Crew war sehr aufmerksam. Die Sitze sehr bequem"
Negativ: "Schlechte Benfreiheit. Insgesamt sehr eng in dem aus gebuchten Flugzeug"

Positiv: "Freundliches Personal; nützliche Informationen zu Verspätungen etc."
Negativ: "Sehr wenig Beinfreiheit; Verspätung beim Abflug, Warteschleife vor Landung"

Positiv: "Freundlich, pünktlich, gute Getränkeauswahl und Snack"
Negativ: "———-"

Positiv: "Great service on board, easy boarding, on time departure and early landing"
Negativ: "Seat pitch is a bit narrow and seats not as comfortable as they could be (short-haul business)"

Positiv: "The crew was friendly and polite."
Negativ: "The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS."

Positiv: "The space of the seat is wide. Nice chocolate."
Negativ: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."

Positiv: "Pünktlich, ausreichender Sitzabstand, freundliches Personal."

Positiv: "Sehr freundliche Personal ."
Negativ: "Verspätung"

Negativ: "Essen war gut."

Positiv: "Besatzung war heute wirklich super und sehr zuvorkommend!"

Positiv: "All of them are friendly...good service with snacks not like others airline to travel no snacks and drink but Swiss they have a snacks"

Negativ: "Special Meal war nicht wie bestellt verfügbar."

Negativ: "It was so hot on the (delayed) flight"

Positiv: "Sehr nette Crew"
Negativ: "-"

Positiv: "Service and Aircraft B777"

Positiv: "There wasn't much that stood out as likable. The food was pretty good."
Negativ: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."

Positiv: "All good, just perfect and friendly crew. Great aircraft (B777)"

Negativ: "Kurzfristiger Wechsel des Flugzeugs, Änderung des Sitzplatzes"

Positiv: "Swiss Lounge, food excellent."
Negativ: "everything was very good"

Positiv: "From boarding to disembarking, flying SWISS First is an experience. Attention to detail, great staff, wonderful food. And the seat is very roomy and comfortable."
Negativ: "Sadly, the IFE system was malfunct -but there were magazines and newspapers instead."

Positiv: "Sehr freundliches Personal am Check-in"
Negativ: "Keine Lademöglichkeiten/ Steckdosen etc. Im Flieger"

Positiv: "Flugpersonnal aufmerksam und nett Essen sehr gut"
Negativ: "Schwierigkeiten zum Schlafen aber normal."

Positiv: "Great service--able to buy duty free even on such a short flight. Stewardess was able to take my order and complete purchase just before landing."
Negativ: "Nothing"

Positiv: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Negativ: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."

Positiv: "Everything! The cleanest aircraft I have ever been on, excellent crew, amazing breakfast!"
Negativ: "Nothing, everything was superb"

Positiv: "Freundliche Crew und kleine Verpflegung im Flugzeug. Dankeschön"

Positiv: "All very comfortable"
Negativ: "It was delayed"

Negativ: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"

Positiv: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Negativ: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."

Positiv: "Nice Aircraft, nice crew"

Positiv: "Freundliche Bedienung"
Negativ: "fast 4 Stunden verspäteter Abflug, ca. 1.5 Stunden nach Boarding stand der Flueger noch immer am Dock"

Positiv: "I had a wonderful experience the whole way through."
Negativ: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."

Positiv: "The length of the flight"
Negativ: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"

Positiv: "Zuvorkommendes Personal"
Negativ: "Unterhaltungsangebot"

Negativ: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"

Positiv: "Allgemeine Pünktlichkeit und Freundlichkeit"
Negativ: "Rollkoffer wird abgenommen obwohl ich mit diesem seit Jahren fliege. Andere werden mit grösseren Rollkoffern durchgelassen. Mehr Konsistenz bitte. Egalité! Alle oder keiner, aber keine Willkür."

Positiv: "Sauberes Flugzeug"
Negativ: "Mehr als 30 Minuten Verspätung und nicht ein Wort einer Erklärung oder Entschuldigung. Unverschämt!"

"Alles super für den Preis"

Positiv: "Good"
Negativ: "Good"

Negativ: "The stewardess was a bit rude!"

Positiv: "Great crew and good complimentary food"
Negativ: "Larger seat pitch"

Positiv: "It was a very easy boarding process, stress free flight, good meals, kind and friendly cabin crew."
Negativ: "Nothing bad to say."

Positiv: "The crew for this flight were lovely, I’d highly recommend flying with edelweiss."
Negativ: "Ground staff could have been more helpful given I was on “standby” . Made me stand in a line for absolutely no reason and then go stand in it again as if to kill time until a seat came up - they could have just asked me to take a seat. I know how stand-by works."

Positiv: "Crew was super friendly. They all seemed to like their job and interacting with people."

Positiv: "Crew was attentive did they best on a large flight accommodating a large amount of people. Wide assortment of films."
Negativ: "Although I preselected my bulkhead seat so I had more legroom, the family behind me was the worst I e experienced ever in flying. Constant kicking, pulling, tapping the back of my chair. When I tried to put my seat in recline the passenger behind me said “no!” Never slept!"

Positiv: "Clean friendly helpful safe on time"
Negativ: "Nothing"

Positiv: "Friendly cree..!!"
Negativ: "No delay...!!!"

Positiv: "The crew was kind and attentive"
Negativ: "Leg room on my longest leg of the trip was not much and when the person in front of me leaned back their chair, my knees were touching the chair."

Positiv: "Sourire de personnel malgré leur logistique défaillante"
Negativ: "Au Canarie ils n’ont pas été capable de donner tout les billets d’avions de mon trajet jusqu’à montreal, j’ai seulement eu le billet jusqu’à Zürich . Ça pris plus de 30 minute pour l’obtention de mon billet. Et le départ a eu lieu 15 minutes plus tard que prévu. Nous avions demandé billet coté allé et nous avons eu centre et hublo. Très déçu de la logistique de cette compagnie aérienne ."

Positiv: "Fast service"
Negativ: "No entertaoment"

Positiv: "Sehr freundliche Crew. Gutes Essen auf 4 Stündigem Flug. Tolle Bordunterhaltung auf eigenem Mobilgerät via W-Lan. Pünktlich und einwandfreie Abwicklung des Fluges."
Negativ: "Nichts."

Positiv: "Flight was 2h15 Minutes late without any explanation"

Positiv: "Young, enthusiastic crew worked hard to make this crowded flight an a good experience"

Positiv: "Attentive crew, kept up to date with a (very minor) delay, comfy seats, cabin a good temperature, food was nice"

Positiv: "Great customer service, the crew was professional and courteous."
Negativ: "I was not able to reserve my seat."

Positiv: "No other way to get there in 10 hours The on crew are very nice."
Negativ: "Air travel is the most uncomfortable way to travel and airlines are working to make it worse ...according to news reports. On board: Cramped in too tight especially for a 10 hour flight. You have to be athletic to eat from the tray table. Though only 5ft 8in, I had no knee room, -especially when the person in front lowered his seat. Airport terminals inconvenient: Frankfurt AM and Zurich were lacking in people movers which made getting from one gate to the next a severe pain. I am not looking forward to traveling through either of these airports in the future... though others are just as bad."

Positiv: "service was polite & good. meals seemed good quality - I had forgotten to order a special meal to accommodate my food allergies so I brought my own food and didn't actually eat on the plane, but it looked & smelled good!"
Negativ: "There were too many announcements, especially in the first few hours of the flight - constant interruptions, at one point the pilot came on and told us how much the plane weighed when we took off...... had to tell us in multiple languages, so it took a few minutes. Very cramped in economy class - I'm 5'6" - not so tall.... and when the seat in front of me reclined, it was touching my knees. For the whole 13+ hour flight it was ON my knees! It was uncomfortable and made it very hard to get in and out of my seat."

Negativ: "The panic of a 50 minute layover was huge and there was no room for error. Everything else went smoothly!"

Positiv: "Traveling with kids is always uncertain but the crew were very friendly, the entertainment system was more than enough to keep them busy during the 12 hour flight"
Negativ: "Late boarding, ended up arriving 3 hours late."

Positiv: "Comfortable seats in economy"
Negativ: "Lost baggage on a simple nonstop flight and poor communication on status"

Positiv: "All of the Cabin attendant have served with smile."
Negativ: "I wanted to have coffee and tea service not only with tthe meal and also after the meal . More selection of Movies would be nice."

Positiv: "excellent food and service. Very nice to have video monitors with many choices for entertainment. efficient boarding and off boarding."
Negativ: "seats were not very comfortable but you can always upgrade"

Positiv: "Staff was very friendly. Food was quite good compared to food on other airlines. Interesting documentaries among entertainment. Headphones, pillows and blankets without additional charge. Pilot kept passengers informed about the delay."
Negativ: "Seating is very tight just like with other carriers."

Positiv: "It looked like the plane was very new. The seats were extremely comfortable, enough room for long legs, the back was well designed for comfort. the plane was very clean, the crew was absolutely great and they seemed to work well together. I was so surprised to have all that lovely food and soft drinks available for no charge.. I plan to use Edelweiss again. I had to have a wheel chair and never had to wait for one. The persons pushing the chairs were very friendly and helpful and I was greatful to have themi."
Negativ: "There were a lot of children on the plane, children running in the isles and using outside voices.. The crew, of course,did what they could."

Positiv: "Great food."
Negativ: "1 hour late departure. The plane felt very shaky."

Positiv: "Movie selections"
Negativ: "No free beer in economy class."

Positiv: "My gluten free meal request did not go through yet the flight attendants did everything they could to accommodate. The effort was really appreciated."

Positiv: "The flight was fairly smooth and on time. Plenty of snacks were offered."
Negativ: "This might sound petty, but on other long international flights, we have been offered free wine and beer. Other passengers expressed the same surprise that we had to pay (at a pretty high price) for a glass of wine or beer. Swiss Air should consider offering this nice "perk" on such a long flight."

Positiv: "Nice, friendly flight with wonderful flight attendants. Much, much better than expected for a discount flight. Check in was a breeze."
Negativ: "I know that economy has cramped legroom, but it is starting to border on ridiculous. I am tall, so I usually get an aisle seat. My long legs are my problem. So I had a situation where I had a tall / big guy sitting behind me, who did everything in his power not to let me recline my seat, because his legs were literally in the way blocking my seat from reclining fully. However, the lady in front of me managed to drop her seat backwards into my lap. needless to say, It wasn't much fun riding for 9 1/2 hours on an international flight sandwiched between these two. Even ONE MORE INCH could have made somewhat of a difference for both of us tall guys. Maybe the FAA should increase minimum distance between seats by decree, especially for flight duration over a certain time."

Negativ: "I have never been charged for win on an international flight before. This was ridiculous. Also no Wi-Fi and the temp was warm the entire flight"

Positiv: "Excellent service, direct to Tampa"
Negativ: "limited leg room"

Negativ: "So upsetting that when I booked my flight I chose my seats so my husband and children could all sit together but when we checked in we were in completely different rows. The best they could do in the end was split us in half and have us behind each other which is ridiculous still because we had an infant and two children under 9. I called to make sure we sit together on the way home and they made it sound like they still can’t gaurabtee we will be together and that we have to pay more to guarantee our seats."

Positiv: "Simply that I arrived. Quick receipt of two checked bags."
Negativ: "The herding during the boarding process. The window seat and my inability to see or hear the cabin crew. The slow departure after arrival."

Positiv: "Der Aufpreis n die Ecnomy Max hat sich für den langen Flug mehr als gelohnt. Essen, Crew, Freundlichkeit top."
Negativ: "Schade dass es bei Buchung über Edelweiss keine Miles and Mores Meilen gibt."

Positiv: "I liked the airport and the competence and friendliness of everyone from the customs police to the airport staff."
Negativ: "If I can I will always use this connection - wish it would have been easier to find when I first searched."

Negativ: "unfortunately too many children around me equaled no sleep having to pay for alcohol"

Negativ: "Staff and crew were great."

Negativ: "If I would have had a chance to actually be on the flight. Missed it due to poor booking starting from LA"

Positiv: "Sehr nettes Flugpersonal, aufmerksam und freundlich."
Negativ: "Seltsamerweise im Vergleich zum Hinflug wesentlich weniger Beinfreiheit. 1h Verspätung für Abflug. Set mit Schlafmaske und Ohrenstöpseln gab es nur ab Economy Max obwohl bei Hinflug auch an Economy ausgehändigt wurde. Kind hat recht viel geschrien, dadurch sehr wenig Schlaf - Flugpersonal ist nicht auf Kleinkind eingegangen."

Positiv: "For the last flights from Las Vegas to Zurich I've only been using Edelweiss. My favorite and preferred way to travel long distance. Always on time. Friendly crew. Clean planes."
Negativ: "Wish they would fly this particular flight year round."

Positiv: "The cabin was clean. I also appreciated that the flight arrived on time."

Positiv: "Clean and efficient."
Negativ: "Crowded seating."

Negativ: "Food was not good, there was no leg space at all, entertainment was poor. For a 12 hours flight it was hard"

Positiv: "Seats were comfortable, air crew was friendly, helpful and patient."

Positiv: "I travel internationally between the US and Europe twice each month and i now have a new favorite, especially with the direct flight between San Diego and Zurich!"
Negativ: "Nothing to dislike"

Positiv: "food"

Positiv: "Service and quality of food."
Negativ: "Ticket at kiosk check-in said "standby" status. Wasn't sure if I had a confirmed seat until gate check-in."

"Check in was a disaster. The testing rules are ridiculous. They made me wait so long to tell me to get another test that I missed the flight, then they charged me a fee. The staff was rude and uninformed. I will never fly this airline again and will advise others to avoid."

"ees gibt kaum einen Gund, Business Class mit denen zu fliegen. Reihe 1 hat noch nicht einmal eine Overhead bin, man soll das Gepäck nach hinten bringen."

"europäische Business Class lohnt sich nicht. Sie versprechen Dir Lounge, aber es gibt sie weder beim Start noch beim Ziel. Nur in Lissabon beim umsteigen. Und da werden fürchterlicher Kaffee und die schlechteste Pastel de Nata, die wir je erlebten, angeboten. Ganz ärmlich alles."

"Für die Abgabe des Aufgabegepäcks 1:45 Min gewartet."

"this airline is junk. first class is awful. boarding procedure was double awfully. we were standing in line for ever for priority boarding."

Positiv: "Fast boarding, welcoming staff. Good experience"
Negativ: "Nothing"

"Great crew. Friendly and attentive!"

Negativ: "A good team. They all made good efforts. Just fine"

Positiv: "The crew was super nice. Everything went smoothly."
Negativ: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"

Negativ: "Boarding procedures"

Positiv: "Good movie selection"
Negativ: "Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off."

Positiv: "Sehr saubere, helle und moderne Kabinenatmosphäre.Trotz der kurzen Flugzeit gab es Snacks und Getränke. Sehr freundliches Bordpersonal. TAP, sehr gerne wieder."
Negativ: "Die Qualität der Lautsprecher an Bord sollte geprüft bzw. verbessert werden. Die Soundqualität war bezüglich der akustischen Verständlichkeit schlecht."

Positiv: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Negativ: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."

Negativ: "Punctuality"

Positiv: "Very friendly crew, nice plane"
Negativ: "Very expensive extras like seats and luggage"

Negativ: "Not over selling the flight and making passengers stay over night. I would have loved to be home as planned"

Negativ: "There was a group of Swiss passengers very noisy and crew did not asked them to behave."

Positiv: "Nette Crew"
Negativ: "Essen - kein glutenfreies Menü"

Positiv: "Die Crew"
Negativ: "Das Essen. Die Unterhaltung."

Positiv: "Überpünktlich!!! Steckdose am Sitzplatz"
Negativ: "Alles ok!"

Positiv: "Die Besatzung war wie immer nett"
Negativ: "Über 2h Verspätung und wie toll wäre es, wenn TAP nur einmal pünktlich sein könnte"

Positiv: "Verspätung wie schon üblich bei TAP"
Negativ: "Einfach nur mal pünktlich"

Negativ: "Flug verpasst da Anschlussflug gecancelt"

Positiv: "Flug gecancelt"
Negativ: "Benachrichtigung das Flug gecancelt wurde"

Negativ: "Bei lufthansa Tarif mit Sitzplatzreservierung gebucht, TAP lässt sich das dann nochmals bezahlen. Umsteigeverbindung zu Eurowings, Gepäck durchchecken nicht möglich, also genug Zeit einplanen um das Gepäck abzuholen und wieder einzuchecken! Nach dem getränkeservice versammelt sich das Bordpersonal hinten im Flieger zum schnacken."

Positiv: "Freundliches Personal"
Negativ: "Sitzlehne bewegt sich nicht Kein Entertainment"

Negativ: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, i lost the money, the passenger did not fly, and no refund was issued. this is the first time i ever heard of such BS. Not happy."

Positiv: "Flight left approx. 20mins early, good service and efficient handling by crew."

Positiv: "Plane newish"
Negativ: "No pillows. No blankets. No boarding drink. No hanging of coats. Food bad. No entertainment"

Positiv: "Pünktlich gestartet, aufmerksames Flugpersonal"
Negativ: "Etwas verspätete Ankunft"

Positiv: "everything was fine. nothing specifically wrong or bad."
Negativ: "had the same food the third time this week. they could do more"

Positiv: "Flug war fast 1h verspätet"
Negativ: "Fächer für das Handgepäck völlig überfüllt"

Positiv: "Eigentlich relativ viel Platz/Beinfreiheit."
Negativ: "Nach Verspätung von einer Stunde nochmals im Flugzeug eine weitere Stunde auf den Start gewartet."

Negativ: "Boarding gate too small. Suoer overcrowded"

Positiv: "New and clean planes"
Negativ: "Seats in the back with little legspace."

Positiv: "zweites Flugzeug E90 altes gerät Top in Schuss mit viel Beinfreiheit."
Negativ: "80 min Verspätung"

Positiv: "Flugpersonal war freundlich und aufmeksam. das erste Flugzeug war ganz neu A 320R"
Negativ: "flug 24 min verspätet :-("

Positiv: "Der Flug war pünktlich, das Personal freundlich und sogar für Verpflegung war im Preis inbegriffen gesorgt"

Positiv: "Freundliche und aufmerksame Crew schaffte Wohlfühlatmosphäre. Der gereichte Snack und Getränke waren inklusive und schmackhaft"
Negativ: "Flug mit neuem Airbus A320. Gute Sitze und ausreichen Beinfreiheit. Superweiche Landung in FRA!"

Positiv: "Da dies mein Anschlussflug war würde ich direkt auf den richtigen Weg zum richtigen Gate verwiesen und hatte daher auch keine Probleme beim Boarding. Im Flugzeug gab es bei 10h Flugzeit (nachts) zwei große Mahlzeiten die tatsächlich sehr lecker waren. Es gab eine riesige Auswahl an bekannten Filmen und Serien was mich sehr begeistert hat. Decken/Kissen/Kopfhörer ebenfalls sehr angenehm"

Positiv: "Der Flug hatte 30 min Verspätung, da aber alles glatt geregelt wurde und ich dann direkt zum Anschlussflug konnte, hatte ich keinerlei Probleme. Verpflegung war großartig, man hat sich auch leicht zurecht gefunden."

Positiv: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Negativ: "Entertainment system was wonky throughout most of the seven hour flight."

Positiv: "Uma antiga queixa minha era o tratamento dispensado pela tripulação da TAP aos passageiros. Muitas vezes faziam o seu serviço sem paciência e até mesmo de forma rude. Nos meus últimos 3 vôos pela TAP, a tripulação vem se mostrando muito mais cordial e até mesmo divertida, sendo bastante simpática. Ainda pode melhorar? Claro que sim, mas agora não tenho mais "medo" de pedir um copo d'água a mais para os comissários."
Negativ: "Sei que a tendência dos vôos low cost é não oferecer muito conforto aos passageiros, mas o espaço entre as cadeiras está ridículo até mesmo para pessoas com estatura mediana como eu (1,80 m). A poltrona, apesar de não reclinar, era até confortável, mas os meu joelhos ficaram espremidos pela poltrona da frente. Sem contar que, para um vôo de 3h, deveria ser disponibilizado algum entretenimento, mesmo que através do wifi (como já fazem as cias. brasileiras - se no Brasil já fazem, qualquer país do mundo é capaz de fazer!)"

Positiv: "One of the best services on a shorthaul flight in business class! What impressed me the most: the flight attendants were incredibly attentive and so kind - took time to chat with us etc. Besides that excellent service. I didn’t even miss personal screens, and that says a lot!"

Positiv: "They solved the problem of my sit. But i almost have a hurt attack"
Negativ: "When I get to check my tickets they told me that I was in stand by. I have to fight to get my sit."

Negativ: "everything is ok but food is bad. better give to passenger fruit or bisquit, wafers"

Positiv: "Der Flug war ruhig und das Bordpersonal war sehr freundlich und hilfsbereit."
Negativ: "Der Check In am Flughafen Hamburg war etwas gewöhnungsbedürftig, erst 2 Std. Vor Abflug. Finde ich zu knapp. Leider hatten wir dann auch noch Verspätung, dies hatte aber keine negativ Folgen für uns."

Positiv: "Personal freundlich und hilfsbereit. Der Flughafen Lissabon ist ideal zum umsteigen, übersichtlich, gut ausgeschildert, klare englisch sprachige Ansagen und überall hilfsbereites Personal."
Negativ: "Schade. Auch der zweite Flug hatte Verspätung."

Negativ: "The flight to NY was so cold that I had to wear my winter coat and hat the entire time and I was still cold."

Positiv: "Same as above."
Negativ: "Same as above."

Positiv: "I didn't get the fast track invitation while I am a gold member"

Positiv: "Leg room was dangerously ridiculously tight."
Negativ: "My daughter was not allowed entrance into Morocco. It was a horrible scary experience. Her US issued refugee permanent residence travel document was rejected. In our international travels this has never happened. Marco Air should have caught this before we left the US."

Negativ: "No one could lean their seats back throughout the entire flight. Also, the food was horrible. NO TASTE. Lastly, there were too many announcements throughout the entire flight making it difficult to rest."

Positiv: "Very comfortable & spacious seats. We were provided with blanket, pillow, mask, socks. Nice food and tea service."
Negativ: "No personal tv."

Negativ: "Long delays leaving NY JFK and leaving Casablanca (waiting for passengers on a connecting flight) and after landing at JFK. This makes it a very long day returning to NYC. Everything else was excellent (crew, equipment, entertainment, food)."

Positiv: "Crew was nice"
Negativ: "Flight delayed without good reason got in very late TVs didn't work Dirty bathroom Not comfortable"

Negativ: "The issue is the transit time in Casablanca. The conditions on the place to sleep are catastrophic. No room. You are all in the same room ( mens snd wifes) 30 hours transit. I will never spend night in Casablanca"

Negativ: "This the worst trip ever boarding was delayed by 5 hours and the people at the counter knew and didn’t bother informing me when I checked in. I paid a lot of money for business class and the plane has all seats same to top it despite that there is other space the put a big fat guy in the seat next"

Positiv: "Crew was great love the extras like headphones, pillows, blankets and socks. I think the socks saved me on our long flight. Loved that you served tea and coffee after meals."
Negativ: "Food was not very good. Bathrooms were NASTY! The crew needed to server drinks more often and need more of a variety of juice add apple cranberry just a suggestion. The flight delay was horrible. You add 2 hours of delay to a 8 hour trip that stinks."

Positiv: "Crew and food"
Negativ: "Was an hour late, they lost 2 of my bags, plane was full of screaming kids with terrible parents. Will not fly this airline again."

Negativ: "Delayed nearly 4 hours with no actual updates during the entire process."

Negativ: "3h 45m stuck on a bus without air, then a plane without AC on the tarmac in Tunis in July - is that even legal? And then another 45 min delay on the 2nd leg to JFK for "loading bags.""

Positiv: "Crew was nice."
Negativ: "An hour late departing London, which caused our bags not to make our connecting flight to Agadir. We had to make a trip to the airport to pick it up the following afternoon."

Negativ: "Leaving on time would have been better than 1.5 hours of delay. The food was poor. When I checked in online, the airplane map was totally different from Imthe plane we boarded. So selected a seat with no rows in front of me and I unded up with normal rows."

Positiv: "I was terrified after reading reviews for Royal Moroc Air. Every aspect of the flight went well. Baggage check in was smooth. Boarding the flight was the same. The plane was new, clean and spacious. The crew were courteous and professional. My bag was waiting when I arrived to baggage claim."
Negativ: "Thankfully, nothing bad to report."

Positiv: "Staff unwelcoming and rude. Poor service."
Negativ: "Overall the communication, service and the comfort are poor from checking in to arrival."

Negativ: "The fish was undercooked, still rubbery."

Positiv: "The crew was responsive to needs that came up."
Negativ: "The flight was delayed by an hour and we didn’t actually leave for two hours because the boarding process was so disorganized. They had us line up over an hour before we could actually board the plane. People are so irritable that a shouting fight broke out in the process. The screens on the back of the seats work inconsistently. No wifi. And this was on the Dreamliner! not the worst flight I’ve been on but negatives definitely outweighs positives."

Positiv: "Not much"
Negativ: "Complete disorganization, no communication, terrible at keeping the schedule, untrustworthy. Overall a poor airline and experience for me"

Negativ: "My flight was put on standby, so I couldn't check in using the machine. When I went to the Air Morac counter to check in, they refused to listen to what the problem is. First person told me my ticket is not business class, without even hearing out what the problem is. Second person told me to go to another counter. When I went there, the third person told me they only process passengers flying to Russia, again refusing to listen to what I have to say, and then direct me back to the second person. After that, second person confirmed that the 3rd person is responsible. So I went back, the third person finally decided to listen and told me to wait for their supervisor. I stood there for 40 minutes. The whole thing is extremely unprofessional."

Positiv: "Royal Air Maroc was ok on the way there even if they had cancelled the initial flight without any explanation."
Negativ: "Royal Air Maroc canceled both their outward and inbound flights on two separate occasions resulting in 2 X 30 minutes calls to my airline for them to fix it. For the returning flight it meant putting me on another airline resulting in a long stopover without any additional compensation."

Negativ: "2 hour delay in departure without explanation."

Positiv: "The aircraft and service"
Negativ: "Don’t know"

Positiv: "The staff were kind and courteous. Our family loved being able to stay in a hotel during our layover in Casablanca."

Positiv: "Left on time, landed on time, good legroom, not too packed. Bags arrived."
Negativ: "No movies, no wine. Couldn't check-in earlier than 3 hours and had a long wait, so had to bring our luggage into town with us."

Negativ: "The food is sooo bad n the crew are mean Last time I use this airline"

Negativ: "I arrived from Tunis with late time more than 45 min ,I must run to reach my connection to Washington during a rush hour... boarding in time but comfort and food need to be seen and revue. Entertainment need an up date a lot of old movies and a lot of screens were not working and need to be fixed. It was a very bad experience with 5 days delay and no one helped me to fix the situation . even kayak sent old information about my trip."

Negativ: "Our luggage did not arrive to JFK. We landed on Saturday, 1/27, and there is still no update.... It had expensive rugs and gifts and spices plus more."

Positiv: "Good trip"

Positiv: "Efficient boarding, however a little disorganized at the calling of gates. Plane seemed newer."
Negativ: "In-air service not on par with Emirates, Qatar and Turkish airlines. Even in coach they offer hot towels before meals. I pushed service button for water a few times which went unanswered. The attendants were very nice and when you finally got their attention, they were helpful. A better in-air service strategy should be considered."

Positiv: "We boarded, departed, and arrived on time. Decent food and beverages provided twice during the flight. Pillows and blankets were provided too. Nice airline to fly."

Positiv: "the food, and comfort"
Negativ: "The staff in Casablanca at the checkin point was extremely racist. When we are humans, and paying for airfaire we do not deserve to be treated less than dogs."

Positiv: "Getting off"
Negativ: "Very very poor customer service"

Negativ: "There was a 19 hour delay in Casablanca."

Positiv: "Boeing 787 was a nice new model."
Negativ: "Essentially no hospitality from airplane staff. Not at all helpful. Rude. No communication about what to expect next. Food was bad!!"

Positiv: "The comfort of plane, food was good. Left on time."
Negativ: "I was going onward to Bangui and you left my luggage in Casablanca on purpose. 4 days later still no luggage. This is unacceptable."

Positiv: "Staff was awesome."
Negativ: "They were a little delayed which was stressful because I had a connecting flight."

Negativ: "The seats were very small"

Positiv: "Punctual leg of the trip."
Negativ: "Disorganized boarding, old plane. Rude service."

Negativ: "they moved my flight up an hours and no one told me, i missed my flight and had to spend over $600 to get to my destination"

Positiv: "The crew was very rude and careless. The food was OK."
Negativ: "The crew member assigned to the aisle I was in, was so careless that he bumped on me 90% of the times he passed and never excused one single time! The worst: when leaving the plane, I forgot my iPad in the pouch of the chair in front of me. 20 minutes later when I realized it, although I contacted the counter immediately they said that they could not find it and that they could not do anything to help me!"

Negativ: "i have never seen more confusion in a boarding process. it seemed like none of the staff had any idea what was going on. right after boarding there was no paper goods in the bathroom nothings to use at all, they need to get things together.."

Positiv: "We arrived safe."
Negativ: "No organized boarding, they allowed passengers to just push their way through without any line. It was a really old, small plane, didn't have any entertainment whatsoever; the food was ok but handling was quiet unhygienic. The bread was not individually wrapped nor was there a thong to pick up bread with so they allowed passengers to put their hands in the basket to get bread and you could see passengers touching more than one bread then selecting one. Most of the crew had the most sour expression on their faces. Clearly didn't want to be of service to anyone. I had a very very bad experience with RAM several years back flying from Dakar to Casablanca and was horrified how rude the crew was to passengers. I was hoping things had improved, sadly not. There is a huge difference in how they treat passengers on flights in Africa and those to the US. Very disappointed. But at least the plane landed safe."

Positiv: "Ticket price and Non-stop flight to Casablanca from Dulles."
Negativ: "Surly Flight attendants. Crowded flight conditions. Food is horrible and ran out of dinner options."

Positiv: "boarding was easy, comfort was normal for an airplane"
Negativ: "food was meh and cabin crew did not attend to people when they pushed the attendant button"

Positiv: "Thank you good service"

Positiv: "The plane was comfortable and the small amenities like the sleep mask and blanket were nice. The entertainment choices were better than most flights. The restrooms, though not super clean, were nice because of the automatic sensor features they employ."
Negativ: "The food wasn't that good and I would have liked way more water than 3 small cups for an 8 hour flight. I saw some people with large bottles of water on the plane, though I was told that I had to throw my water bottle away at the airport - this was AFTER I bought a bottle after going through security and customs but before boarding a flight. When I asked for water, I was told that they would come back around, even though a nearly full bottle was on the cart next to me. The lights would come on at random intervals, which was bizarre."

Positiv: "nice people"

Negativ: "Crew opens toilets when locked without knocking. Flight added an extra stop without warning. Aircraft change meant no entertainment."

Positiv: "Shorter layover. I stayed 12+hrs in NY"
Negativ: "To long"

Negativ: "Paid for business and Seats did not recline, not was there any entertainment provided from a flight from Lisbon Portugal to Boston. This was not a business international flight although it was sold and advertised as one. Awful."

Positiv: "Flight left Boston on time and arrived in Ponta Delgada 15 minutes early. Very clean and well maintained Airbus 321"

Positiv: "Clean plane and friendly crew. Excellent landing."
Negativ: "No entertainment system. SATA internet did not work"

Positiv: "It was nice that they served a meal. On the flight back we got an exit row which was nice. I liked that they were being thorough about security."
Negativ: "My husband and I weren't seated together on the way out. On the way back they didn't start boarding until 10-20 min before the scheduled takeoff, so we didn't take off on time. The flight was also delayed 2 hours and there was no explanation as to why. The food was pretty bland."

Positiv: "I sat in an exit row, so I had lots of leg room"
Negativ: "They announced we should pick up our luggage and go through customs, before catching our connecting flight to Teceira. This was not so and we almost missed out next flight, very disconcerting."

Positiv: "The crew was running into people with their carts-i saw it 3 times."
Negativ: "The food was bad. The area before boarding was small, and once inside, there was no access to food or restroom. We walked far to board. From the"

Negativ: "Flight was delayed 2 hours and they never updated us while we were waiting or told us why. They changed planes and seat assignments without notice so the seats we selected we disregarded and we were not sitting next to each other. No entertainment and food was worst I’ve had on a plane."

Positiv: "The crew was great. Service was good."
Negativ: "Seat comfort and entertainment options."

Positiv: "Very nice crew. Appreciate the meal and service good flight"
Negativ: "Made us ship our carry on bags which we didn’t appreciate ! Even boarding early ! Did not being packed in busses then made to wait both at terminal and plane for long periods !"

Positiv: "The flight was changed from 9:20pm to 4am. Then they bumped me to the next day because they oversold the flight. So I missed 1 1/2 days of my retreat."
Negativ: "Everything!"

Negativ: "There were no screens and the app didn’t work to watch movies on my iPhone. Also they waited too long to give out drinks"

Positiv: "Crew is wonderful. Very efficient boarding utilizing both front and rear doors of the aircraft"
Negativ: "Food was sub par. Older plane without tv screens"

Positiv: "Nothing special, staff was ok."
Negativ: "Departure delayed 3 times. Flight was supposed to be at 8h20 am and we get in the plane at 7h00 pm. We were stuck waiting in the Bus for 1 hour because meals were not all in the plane."

Negativ: "My brain new luggage was very badly damaged"

Negativ: "They had us board from the front and the back of the plane, and a gridlock ensued in the middle with people trying to cross paths to get to their seat. When we landed, we sat on the runway for 20 minutes or so waiting for a gate. Customs/immigration in Boston was HORRIBLE, we waited in lines for over 90 minutes."

Negativ: "They lost our luggages twice (from Boston to Terceira so we didn't have anything for 3 days at Flores, and on the way from Boston to DC they lost again) would you please tell about this crammy job they are doing to President of American Air Line Paulo Menezes. They ruined our vacation, this moment I still didn't get my luggage yet. thanks Masako"

Negativ: "There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best."

Positiv: "Crew were very pleasant. Seats are reasonably comfortable, with decent legroom."
Negativ: "Boarding was a bit chaotic. They called us all, and then we had to wait about 15 minutes, with everyone standing. They don't call by row number, so it's a free for all. Food was so-so. Dinner was fish, which was dry and had no sauce. The cake was also dry, unlike the delicious brownie we had on the flight to the Azores. (But that flight was delayed 6 hours!) I don't want to watch entertainment on my tiny phone. I wish they had seatback screens as other Trans-Atlantic flights do."

Positiv: "The food was a pleasant surprise, and was a lot!"
Negativ: "Boarded 1/2 hr late, note to self; don’t try to help stack the plates to assist the flight crew. Stewardess fussed at my GF for stacking the plates together neatly. She was only trying to help. Stewardess was rude, stating “ no no, not like that, this is cafeteria style” we didn’t get the memo. Anyway, hurt feelings report will be filed accordingly!"

Positiv: "Crew was pleasant and helpful"
Negativ: "Seats were very tight and uncomfortable."

Positiv: "It was clean."
Negativ: "The vegetarian meal flying to the Azores was good but coming back to the US it was awful."

Negativ: "The flight was delayed as usual. First class was very mediocre. There was no inflight movie, tv or music. First class doesn't feel like a first class flight."

Positiv: "Horrible airline, worst service ever."
Negativ: "Horrible! Would give zero stars if I could."

Positiv: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"

Positiv: "Honestly, they had the best plane food I've had in a while. Flight very comfortable and uneventful, they even gave us blankets and pillows."

Positiv: "The crew were nice and the food was free."
Negativ: "The airline staff struggled to get the check-in line going. The agent checking us in had no clue about our itinerary, for example, to tell us that we were changing planes in the Azores, AND - really important - making sure we had the boarding passes to do so. Food was really lame (I know, we're lucky they gave us any, right) and there was no in-flight wifi or entertainment."

Positiv: "generally efficient"
Negativ: "bad food, no entertainment at all, did not come through offering water on long flight, toilet paper ra out in bathrooms"

Positiv: "The crew on the plane were pleasant and helpful. We landed safely."
Negativ: "- The one hour delay from Boston to Delgada one week earlier - The FOUR hour delay from Delgada on 6/21/17 - The personnel at the airport were not very helpful in communicating why the flight was late, nor what the accurate time for the next flight would occur - The fact that NO ONE apologized for this tremendous inconvenience until we landed in Boston and ONE flight attendant said "sorry for the delay"...... - The fact that there was NO attempt to make this delay right...... - Unfortunately, your online presence is horrible and will get worse because of this. Eight hours of actual round-trip flight time should not have to come with 5 hours of delays! Especially since it was perfect weather throughout! Very very disappointed in the entire trip."

Positiv: "The flight was on time!"
Negativ: "Seating is ridiculously tight!"

Positiv: "Free food and beer"
Negativ: "3 hour delay and sizee of seats - SMALL pitch!"

Positiv: "I liked the food and champagne :)"
Negativ: "Didn't appreciate the fact that my flight was canceled and changed for a day later"

Negativ: "DELAYS, BAD CUSTOMER SERVICE, NO ACCOUNTABILITY."

Negativ: "Long delay not on time"

Negativ: "They lost my luggage."

Positiv: "Had two seats to myself. Hot breakfast."
Negativ: "The airport in Lisbon was terrible. Got bussed 20 minutes to get to terminal and had to wait 2 hours in line to get through passport line. Could not find my bag, finally found it in a heap to the side. My friend traveling Air Canada had no trouble same day same time."

Negativ: "Was too tired and worn out to really care after the long delay. Won't fly this airline again."

Positiv: "The flight left on time, flight attendants were friendly, some options on the TV (better than none)"
Negativ: "Not much offered on the TV entertainment systems. The food was pretty bad. Otherwise the flight was fine."

Positiv: "Staff"
Negativ: "Ponta Delgada ground staff misguided us with less than 30 min to catch connecting flight..."

Positiv: "Crew was great!"
Negativ: "Flight was freezing, departed late, baggage took 35+ mins to get to carousel :/"

Positiv: "Earlier TAP flight was late and caused me to miss my connecting flights."
Negativ: "Flight was cancelled because TAP flight was 2 hours late in picking me up."

Positiv: "Fast boarding, on time arrival, qick baggage delivery. Lots of leg room. Friendky staff."

Positiv: "The price"
Negativ: "Nothing"

Positiv: "We arrived safely. Which is most important. However..."
Negativ: "Everything. This airline is the bare minimum. No TV's, no WIFI, uncomfortable seats, no leg room, NO AIR VENT, narrow isles, unfriendly flight attendants... Should I continue? There are no amenities with this airline. It's like stepping back in time... Worst airline I have ever flown!"

Positiv: "We didn't crash."
Negativ: "So far as I can tell, Azores doesn't particularly know how to run a plane. Their service was laughably bad, if you aren't in the plane suffering it. Boarding is bad. They start about 45 minutes prior to the flight, and need it because they're gonna bus you out to the plane. There is no order to who gets on first, you just get into the mob-like line and hope for the best. Once we got to the plane, we waited standing for no apparent reason for about 30 minutes. No announcement was made (in Portuguese or English). Because there was no order to how people got onto the busses, people blocked the isle getting onto the plane as well. Result, we departed Lisbon 1 hour late. There was a connection in the Azores. There everyone had to deplane, even if you were continuing on (more busses). And then getting onto the plane was the same deal. Result, we departed the islands even later, finally reaching Boston 2:15 late. Amazingly, my connecting flight wouldn't leave for another 40 minutes. The lady at the exit ramp told me that should be enough time to get through customs and over to the connection. Unsurprisingly it wasn't. On the plane, the seats were small and uncomfortable. Leg room was minimal. The seats had screens built into the back of them, but none of them worked. The only 'entertainment' we got was watching Linux continuously reboot on the seat screen next to mine. My personal screen didn't even offer this. Food was dry crackers, and an equally dry and sad sandwich. Portions were very small, so plan on packing a lunch. They do offer complimentary beer and wine, but getting a steward over to serve you is near impossible. Service was gruff, and frequently not very polite. I was hit by stewards running (actually running) up and down the isle. Stewards seemed generally more interested in talking in the back of the plane than serving passengers."

Positiv: "Clean plane."
Negativ: "Late....made me miss a connection in Boston!"

Positiv: "I like the fact that I sat in a row four seats and nobody was in that row so I got to lay down"
Negativ: "The entertainment was horrible they had one movie showing and it was like six rows ahead of me hard to see"

Positiv: "Direct Flight"
Negativ: "Mediocre Food No gate for the plane in Boston or Lisbon, so you need to be shuttled to the plane. Entertainment system not working. Late leaving. Delayed landing (not their fault?) Too much money when compared with other, better airlines."

Positiv: "The crew was good. Everything else was average, besides the negatives written below."
Negativ: "In flight entertainment system broken (7.5 hour flight), no alternative entertainment offered, air conditioner high, no blankets, asked for one but it never came, only one choice for dinner, meat with a side of badly cooked pasta with no sauce."

Positiv: "The exit seat."
Negativ: "No blankets " this isn't a night flight". No food. Dirty plane."

Positiv: "I witnessed several instances of the crew going out of their way to help people. I was astonished at the level of service. Also it was very cheap and the landing was like a feather!"
Negativ: "Nothing was wrong it was GANTASTIC"