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Positiv: Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew.

Negativ: Movies available weren't to my taste, which isn't important anyway.

Negativ: Seat spacing

Negativ: Thank you

Positiv: Everything

Positiv: n/a

Negativ: The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came.

Negativ: I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!

Negativ: Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family.

Positiv: The seats were bigger across the shoulder area and had more padding than some other budget airlines.

Negativ: Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor

Positiv: On time. Good entertainment.

Negativ: No free food, limited beverage service, pushy crew.

Positiv: Crew and pilots were amazing. Very comfortable flight.

Negativ: Cabin was a little to warm.

Positiv: Good experience overall, no issues at all

Positiv: The overall experience was okay, no food service and seats were not super comfy.

Negativ: More leg space for a long flight and free snacks.

Positiv: Muslim food

Positiv: Nothing

Negativ: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again

Positiv: KLM are our airline of choice. A great full-service carrier with impecable standards.

Negativ: Nothing

Negativ: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Positiv: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.

Positiv: The getting Paris France with no delay was great! The crews where nice and the check in with quick.

Negativ: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.

Positiv: Yes-yes

Negativ: All good

Positiv: Crew was very nice, efficient

Negativ: Boarding in Iceland

Positiv: seats were pretty cramped in economy

Positiv: The whole process from check-in to getting luggage was smooth.

Negativ: Food wasn't great. It wasn't terrible either but I've had better.

Negativ: it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto

Positiv: On-time performance, upgrades, staff

Positiv: The crew were friendly, helpful, and attentive. I'd love to fly with them all the time

Negativ: The business class seat felt a bit claustrophobic when in lie flat mode

Negativ: Nada, I slept through this leg and the staff let me be.

Positiv: Entertainment was great, excellent movie selections, and games.

Positiv: Seats were comfortable

Negativ: Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks

Positiv: Confort and kindness

Negativ: It was too cold

Positiv: Professional crew. Good simple check in.

Negativ: Nothing.

Negativ: Time

Negativ: It's KLM. What else do you need to know.

Positiv: Good movie selection. Attentive crew.

Negativ: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.

Positiv: Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants.

Negativ: Honestly can’t think of anything!!

Negativ: Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul.

Negativ: Just the entertainment. Movies could be slightly better not a critic just a suggestion

Positiv: Entertainment

Negativ: I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!

Positiv: The crew was friendly and helpful.

Negativ: The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable.

Positiv: sidefini landig, merci.

Negativ: Food was served warm. Perhaps the menu could be better, but it wasn’t bad.

Positiv: They hand out wine like it's candy

Negativ: Also, they hand out wine like it's candy - be careful!

Negativ: The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.

Positiv: Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing

Negativ: The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly.

Negativ: Food was not fully prepared. potatoes were hard.

Positiv: The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.

Negativ: Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.

Negativ: All god nice flight crew helpful. A well organized flight just what you would expect from a German airline

Positiv: The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate.

Negativ: The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???

Negativ: Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul.

Negativ: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Positiv: Great crew.

Negativ: Ran out of business class meal. Substituted a Econ class.

Positiv: Customer care was super supportive

Negativ: Inflight sandwiches

Negativ: When its rain we shouldn’t walk to the air plain