Freundliche Crew, sehr guter Service. Kabine des Airbus A330-300 nicht ganz auf dem aktuellen Stand
Positiv: "2 Flugbegleiterinnen waren sehr freundlich. Aber der für uns zuständige Flugbegleiter weigerte sich leere Flaschen bei uns abzuräumen. Solch einen schlechten Service, habe ich schon lange nicht erlebt!"
Negativ: "Service an Board war schlecht. Selbst auf Bitten den Müll abzuräumen, wurde er nicht abgeräumt. Völlig unverständlich."
Positiv: "Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline"
Negativ: "There was no food ..."
Negativ: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"
Negativ: "Better choice of movies and classical music"
Positiv: "Bei diesem knappen Abstand zwischen den Sitzen sollte man die Lehnen nicht bewegen können."
Negativ: "Teach Swiss Airlines stewardesses Lorena kãrli and Sabrina stadler manners. They are impolite and racist. Typical cold Swiss hospitality"
Negativ: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."
Positiv: "sehr freundlich, sehr gute Service, alles in allem sehr professionell"
Negativ: "leider ging der Flug eine knappe Stunde später als geplant"
Positiv: "Sauberkeit.Gut Informiert"
Negativ: "Das Verpflegung"
Positiv: "Das a la carte Menue war sehr gut, kein Vergleich zum normalen essen"
Negativ: "der Gang ist ziemlich eng zum laufen"
Positiv: "Officers in the airport are rude and offensive, racial discrimination."
Negativ: "Change their employees, arrogant, not professional"
Positiv: "gut organisiert"
Negativ: "Snack war eiskalt"
Negativ: "There was a major delay - we never were told why and no one apologized. It was so stressful to make my connection."
Positiv: "Crew was attentive, video selection was very good"
Negativ: "Seat cushion was very hard for 7 hour fight. Bring a pillow!"
Negativ: "Coffee on 50 min flight would be appreciated. Flight was delayed."
Positiv: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Negativ: "Grosse Verspätung, alte und unbequeme Sitze"
Positiv: "Bequeme Sitze mit genug Beinfreiheit"
Negativ: "We had a huge delay"
Positiv: "super crew"
Negativ: "Wifi, Mehr Information über die App"
Positiv: "ausgesprochen nette und zuvorkommende crew"
Negativ: "WiFi auf allen Flügen, mehr Informationen über die App"
Positiv: "Die Crew war sehr aufmerksam. Die Sitze sehr bequem"
Negativ: "Schlechte Benfreiheit. Insgesamt sehr eng in dem aus gebuchten Flugzeug"
Positiv: "Freundliches Personal; nützliche Informationen zu Verspätungen etc."
Negativ: "Sehr wenig Beinfreiheit; Verspätung beim Abflug, Warteschleife vor Landung"
Positiv: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Negativ: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Negativ: "Same reason as above."
Positiv: "The pilot had to land with rough wind, he did a good job and the peace of chocolat we always get leaving the plane."
Negativ: "Swiss was delayed for in total 1 hour (start incl. landing), the sandwiches with Swiss are terrible in general, nothing extra to drink or eat although the delay and time of flight made it impossible to have dinner."
Positiv: "Pünktlich, ausreichender Sitzabstand, freundliches Personal."
Positiv: "Sehr freundliche Personal ."
Positiv: "Besatzung war heute wirklich super und sehr zuvorkommend!"
Positiv: "All of them are friendly...good service with snacks not like others airline to travel no snacks and drink but Swiss they have a snacks"
Negativ: "Special Meal war nicht wie bestellt verfügbar."
Positiv: "Sehr nette Crew"
Positiv: "Very attentive staff, good food and drinks."
Negativ: "We paid for upgraded seats that were still very tight."
Negativ: "Kurzfristiger Wechsel des Flugzeugs, Änderung des Sitzplatzes"
Positiv: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Negativ: "Entertainment system was not working"
Positiv: "From boarding to disembarking, flying SWISS First is an experience. Attention to detail, great staff, wonderful food. And the seat is very roomy and comfortable."
Negativ: "Sadly, the IFE system was malfunct -but there were magazines and newspapers instead."
Positiv: "Sehr freundliches Personal am Check-in"
Negativ: "Keine Lademöglichkeiten/ Steckdosen etc. Im Flieger"
Positiv: "Great service--able to buy duty free even on such a short flight. Stewardess was able to take my order and complete purchase just before landing."
Positiv: "Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number."
Negativ: "All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so."
Positiv: "Freundliche Crew und kleine Verpflegung im Flugzeug. Dankeschön"
Positiv: "I was flying business class so staff, food, etc was excellent"
Negativ: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"
Positiv: "Zuvorkommendes Personal"
Positiv: "Allgemeine Pünktlichkeit und Freundlichkeit"
Negativ: "Rollkoffer wird abgenommen obwohl ich mit diesem seit Jahren fliege. Andere werden mit grösseren Rollkoffern durchgelassen. Mehr Konsistenz bitte. Egalité! Alle oder keiner, aber keine Willkür."
Positiv: "Sauberes Flugzeug"
Negativ: "Mehr als 30 Minuten Verspätung und nicht ein Wort einer Erklärung oder Entschuldigung. Unverschämt!"
Positiv: "gate wechsel ohne info in spanish. 2 Stunden verspätung flugzeug und 30 min verpätung koffer"
Negativ: "verspätung für alles, wenig information, alte sandwisches, terrible"
Super Crew / Great Entertainment System
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Negativ: "Nothing. Flight was amazing"
Positiv: "Nice crew, good food."
Negativ: "Both bathroom were not working in business class area."
Positiv: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Negativ: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Positiv: "The crew."
Negativ: "The time between flights."
Negativ: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Positiv: "The crews were pretty great!"
Negativ: "The regulating of the temperature."
Negativ: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Positiv: "Crew was nice and pleasant"
Negativ: "Flight very late"
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Not being 1 hour late"
Positiv: "Crew were great"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Nice staff and no delay"
Negativ: "Instead of crisps maybe a bit of cheese or crackers"
Positiv: "Friendly crew"
Negativ: "KLM lost one piece of my luggage"
Positiv: "General flight journey"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "The flight crew was so friendly and the food was really good."
Negativ: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Positiv: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Positiv: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Negativ: "Pay attention to passengers."
Positiv: "Crew was nice and friendly"
Negativ: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Positiv: "Food provided, staff kind"
Negativ: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Positiv: "Friendly staff"
Negativ: "Security check at gate; No priority"
Negativ: "The flight was cancelled and had to be rerouted on United Airlines."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Negativ: "Turn the lights on early making it hard to sleep"
Negativ: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Crew was in a festive mood, the meal was unexpectedly delicious"
Negativ: "Seats ok, but could be more comfy"
Positiv: "Gaps between seats are very narrow."
Negativ: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Negativ: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Positiv: "Crew where awesone and the choice of entertainment was fantastic"
Negativ: "Seats way to close together"
Positiv: "Employees were very friendly"
Negativ: "The seats were very small"
Positiv: "Crew was awesome"
Positiv: "Staff very pleasant"
Negativ: "Evening snack was not the greatest breakfast was pretty food"
Negativ: "Very slow service at checkin, was not even available when I arrived at the airport"
Positiv: "Flying with KLM is a pleasure"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Restrooms clean, decent food and drink, nice cabin crew."
Negativ: "No complaints"
Positiv: "Left ontime and service was excellent."
Negativ: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Positiv: "Good Experience"
Negativ: "Nothing much"
Negativ: "Handgepäck konnte nicht untergebracht werden."
Negativ: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Reise wurde von SAS storniert
Reise wurde von SAS storniert
Negativ: "Helpful flight attendant, kind check in attendant"
Positiv: "To reach the goal."
Negativ: "Food. Time."
Negativ: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."
Positiv: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Negativ: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."
Negativ: "SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal."
Positiv: "Check in was so easy."
Positiv: "Crew war Super!"
Negativ: "Schlimmes, altes, kleines und sehr beengendes Flugzeug, extrem schlechte Belüftung!"
Positiv: "Crew war super speziell Carsten!"
Negativ: "Eine Fussmassage hätte es noch toppen können."
Negativ: "MUC >> CPH wurde durch SAS durchgeführt, jegliche Versorgung kostet extra. Nicht was man erwartet, wenn man durch Lufthansa bucht!"
Positiv: "Efficient friendly service."
Negativ: "We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either."
Positiv: "Sehr nette Besatzung Schnelles und geordnetes Boarding"
Negativ: "Verpflegung war kostenpflichtig mit Ausnahme von Tee und Kaffee."
Negativ: "Anschlussflug wurde gecancelt"
Positiv: "Gibt nix gutes"
Negativ: "Flug wurde gecancelt ohne das man benachrichtig wird!!"
Positiv: "Definitely one of the cleanest aircrafts I have seen. Design in grey simple but good. Nice and friendly staff."
Negativ: "New Arla Milk packages have a strange form and way to open which makes it tough not to spill the milk on you!"
Negativ: "Flight delayed and we sat on tarmac for 2 hours"
Positiv: "Food was okay. Very smooth landing"
Negativ: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Negativ: "Filme waren ok, aber nur ein Spiel (Schach) auf einem Interkontinentalflug (CPH - SFO) ist eher mager für einen 11h-Flug. Spiele müssen ja nicht sein, aber andere Fluglinien als SAS bieten da mehr..."
Positiv: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Negativ: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Positiv: "Flight attendants"
Negativ: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."
Positiv: "Prompt boarding, early departure and early arrival."
Negativ: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!"
Positiv: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Negativ: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Positiv: "Efficient crew, food served at proper temperatures Good movie selections"
Negativ: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."
Positiv: "Boarding was smooth, luggage came out quickly."
Negativ: "No entertainment, only coffee and tea served."
Positiv: "Flug hat Minimumkriterien erfuellt. Sicherheit. Sehr gute Landung und Infos vom Käpten.Getraenke wurden offeriert."
Negativ: "Kein Entertainementsystem vorhanden. Kein Food. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "Pünktlichkeit/ Sehr gute und viel Verpflegung/ Genügend Platz/"
Negativ: "Leider waren geschätzt 70% der Monitore kaputt. Ich hab den Sitzplatz gewechselt um Filme schauen zu koennen. Info über vorhandene Service( entertainment und food ) im Flug vor Abflug wäre wünschenswert."
Positiv: "The flight attendees were great, always taking good care of somebody and gave me more drinks/food when needed. You had enough space and everybody could sleep. Already looking forward to my flight back home."
Negativ: "The Entertainment could have some more movies to watch - After 3 movies there was absolutely no other movie that might have been interesting to me. However, after 3 movies you are also supposed to stop so it's not even so bad."
Negativ: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Positiv: "The salad they served me in SAS Plus had fish in it which I'm allergic too and the stewardess immediately found one that had chicken instead. She also sang a Lullaby song thanking us for flying SAS on landing. Great! :-)"
Positiv: "Great service, friendly stewards and stewardesses, delicious food"
Positiv: "Aisle seat"
Negativ: "Nothing was complimentary"
Negativ: "Flight delayed, had to take 2 other flights to get to the final destination. Arrived at 9pm instead of 2pm."
Negativ: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Positiv: "Very accommodating to me when I was flying solo with my 15 mo. old."
Positiv: "Pünktlicher Abflug und zügiges Boarding, die Crew war freundlich reserviert."
Negativ: "Essen nur in der teuersten Buchungsklasse inklusive, ansonsten wenig Auswahl."
Negativ: "Didn’t have veggies good on board"
Negativ: "flight was canceled and I have not heard back from SAS"
Positiv: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Negativ: "There was no snack served."
Negativ: "5 STD. Verspätung."
Positiv: "Angenehmer Flug, schnelles Boarding und Deboarding..."
Negativ: "Alte Machine, Lange Wartezeit im Flieger ohne Erklärung für die Verspätung. Keine Zeitschrift, Personal Recht unsichtbar. Kaffee ohne das Milch oder Zucker angeboten wurde."
Positiv: "No entertainment. Food not part of basic deal. But was both no problem for me because it was a short flight. On both points I rather would say: N/A"
Negativ: "Chairs were narrow and not so comfy."
Negativ: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"
Positiv: "Quite a contrast between international and domestic flights. SAS had a blanket, pillow, water bottle, and earbuds on each seat. We were served TWO meals including a full dinner. Flight crew was very polite and responsive."
Positiv: "Check in, Fast Track, lounge, 1. Reihe"
Negativ: "man sitzt auf engeren Sitzen (Tablett ist in der Armlehne), aber ebenso zu dritt wie in der Eco. 1A-B-C haben viel kleineren Fußraum als 1D-E-F Stewardess wollte kein Handgepäck erlauben, da die Kanine bereits zu voll war. Ich schuld vor, sie solle erst einmal das Gepäck der Mitarbeiter aus der Kabine nehmen, dann reicht es auch für die Paxe ...."
Positiv: "I liked that we landed."
Negativ: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."
Positiv: "Essen in der Business Class okay"
Negativ: "Irritierend, dass in der Businessklasse der Mittelsitz NICHT frei bleibt"
Positiv: "Seat room good. Food very good. Flight attendants excellent."
Negativ: "Nothing comes to mind at this time."
Positiv: "Die Besatzung war sehr nett, der Ablauf gut organisiert. Hat alles wunderbar geklappt. Zur Verpflegung gab es Kaffee oder Tee, was aber ok ist bei dem ultrakurzen Flug."
Flight delayed. Hence, I arrived very late at hotel.
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
Flight was delayed by approx 1 hour. The boarding process and the flight itself were very good, slightly tight squeeze for my legs but overall happy.
The business class layout on this plane is tightly packed and atrocious with no sense of privacy.
Flight was meant to leave at 8:30pm but there was a 2 hour delay 😞
Aufgrund Probleme bei der Gepäckverladung (lt. Durchsage) hatte der Flug leider eine Stunde Verspätung.
Airmalta does not include meals in their flights and neither offers entertainment.
Negativ: "Primind bagajele"
Positiv: "Prompt boarding"
Negativ: "No complementary drink or snack"
Negativ: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Negativ: "2stunden verspätung im Flugzeug. Wir mussten warten und ein flug von 2stunden dauerte letztlich fast 5. Es wurde uns erst in der Luft verpflegung gegeben welche uns nicht einmal Offeriert wurde."
Positiv: "Bad seats, too small"
Negativ: "3 hours late taking off"
Negativ: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."
Positiv: "Pleasant crew. Clean plane."
Negativ: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."
Positiv: "Crew were ok. But flight was delayed and cabin was very warm."
Negativ: "If airline informs of delays, cooler cabins"
Positiv: "It was only an hour and a half from Rome"
Negativ: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."
Positiv: "On time , comfortable seats , nice staff"
Positiv: "Fare itself is very reasonable for distance."
Negativ: "Baggage fees are ridiculous! I paid double the cost of the actual flight for my checked bag. Have never had this happen in 25 years of travel. Is Air Malta becoming Ryan Air?? Staff couldn’t seem to get food service down. Constant running up and down aisle trying to sort out and sandwiches. Trying to nap on aisle seat with constant shouting was impossible. Seatbelt sign also sounds alarm constantly."
Positiv: "It was a cheap budget flight which gets you from A to B with no frills !"
Negativ: "The check in was sooo long both at Southend & Catania very disorganised & no consistency I got charged twice for one large suit case with 5 people travelling in our party the person on the next check in desk didn't get charged at all !!!"
Positiv: "The smooth take off and landing. Excellent piloting"
Positiv: "The lounge and the staff were wxcellent"
Negativ: "Lack of information about reason for initial two-hour delay"
Positiv: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Negativ: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."
Positiv: "Pleasant approach of staff"
Negativ: "Planes are rather small"
Negativ: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"
Positiv: "They are generous, they have quality seats and they are nice people"
Negativ: "Can't check in online from TLV"
Negativ: "zu enge Bestuhlung"
Positiv: "The short flight."
Negativ: "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."
Positiv: "Quick and easy boarding"
Negativ: "Food and no entertainment, crew was not consequent with safety rules."
Positiv: "Friendly attendants on roomy older plane."
Negativ: "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."
Positiv: "Tea and coffee should be included not you have to buy it!"
Positiv: "We thank Airmalta's Mr. Godwin Grech for his great hospitality and courtesy during the flight."
Positiv: "1. The Flights Attendents we unfriendly and inpatient."
Negativ: "1-No entertainment 2-No wifi 3-Seats extremely close 4-Food awful, sandwich was soggy 5- Only water is complimentary 6-No frequent flier of US airlines for frequent flier points 7-Lost bag due to the tag being ripped off"
Negativ: "Worst leg room ever. I am 6'2" and had to sit sideways due to my knees jammed into the seat infront of me"
Negativ: "Late boarding. Later take off. Even later arrival (no gate available)."
Positiv: "The staff were friendly and helpful. I was provided with a snack and a drink although since I am an old traveler I remember better snacks :-)"
Negativ: "There is little that I can think of which I disliked about this flight to Vienna, I would use Air Malta again"
Positiv: "Boarding was easy, check in online to save time and get a better seat"
Negativ: "No entertainment and seats are small"
Negativ: "Make sure to get to the airport early if leaving from Prague. Everything is disorganized and lines are very long"
Positiv: "Fast, efficient, easy"
Negativ: "Most limited legroom ever."
Positiv: "It was for the most part on time."
Negativ: "Basically a mostly-on-time bus in the sky. Both trips there were issues with soap in the bathroom. The first time: a shared hotel bar. The second: no soap at all. Food awful (tuna sandwiches for everyone served in a closed tube hurtling through the air not my idea of a good time) but it was a short flight from Amsterdam to Malta so whatever."
Positiv: "Relatively on time. Friendly crew."
Negativ: "Only had a bar of soap for the bathroom for everyone to use. Didn't seem very hygienic."
Positiv: "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."
Positiv: "Alles fein, das Personal war sehr freundlich, aber die Verpflegung nicht besonderes..."
Negativ: "Die Verpflegung war sehr einfach."
Positiv: "Der Flug war unspektakulär, abgesehen von der Aussicht aus dem Fenster. Alles war OK, nicht mehr und nicht weniger. Der Bordservice sehr freundlich, aber die Verpflegung sehr simpel."
Negativ: "Nichts negatives zu berichten, ausser vielleicht die sehr simple Verpflegung... verglichen mit anderen Fluglinien."
Positiv: "Even though the airplane was packed, I didn't feel crowded."
Negativ: "There was no power outlet to recharge the phone and no entertainment."
Negativ: "Flight was very delayed"
Negativ: "Terrible boarding after 2 hours."
Negativ: "No kids Magazine vor a little Toy for the Son."
Negativ: "We were stuck in the runway for an hour before taking off. I was late for my connection."
Positiv: "Nettes Personal."
Negativ: "Keine Verspaetung"
Negativ: "Flug war verspätet, deshalb ein Punkt Abzug"
Negativ: "More communication from ground crew when boarding the bus to the tarmac."
Negativ: "Handeling of boarding passengers"
Negativ: "Terrible service! Had to pay 50 pounds to check in bags, but didn’t get checked."
Negativ: "Both of my flights were at least an hour late"
Positiv: "Sehr freundlich"
Positiv: "Die waren sehr nett und freundlich"
Positiv: "Cheap. Got me home safe"
Negativ: "Cleanliness. Comfort"
Positiv: "The crew was nice"
Negativ: "One of the toilets was out of order"
Negativ: "Sehr laut! Eng gestuhlt, Abgabe des Handgepäcks :-((("
Negativ: "Eng gestuhlt, Abgabe des Handgepäcks :-((("
Negativ: "Besser gepflegter Innenraum. Das Netz vor mit war total zerstört. Das Bordpersonal hat sich hinten versammelt und ununterbrochen laut geredet."
Positiv: "Very friendly ground and flight crew that did an excellent job for the passengers of this Easyjet flight to Amsterdam"
Negativ: "no further comments"
Positiv: "Flight crew was very friendly"
Negativ: "Ground crew did not do a good job with the boarding process and even with speedy boarding it did not work well."
Positiv: "War gut"
Negativ: "Der Flieger startete verspätet, da ein alleiniger Koffer ohne Besitzer im Laderaum war."
Negativ: "Verspätungen sind anstrengend und nervig. Genauere Angaben wann der Abflug ist und direkte Informationen wie es weitergeht wären hilfreich. Außerdem wäre es gut wenn es bei so langen Versätungen etwas zu essen gäbe, nicht nur einen Keks. So wurde uns praktisch ein Tag unserer Reise genommen - schade"
Negativ: "Sitzplatz zu eng,Flugzeug ist alt"
Positiv: "Man saß bequem in der teuer gekauften Notausgangsreihe. Crew war freundlich"
Negativ: "Schreckliches Publikum, 20 % waren total besoffen und jammerten, dass die Bordbar alle war"
Positiv: "Sehr aufmerksames und zuvorkommendes Personal!"
Negativ: "Etwas wenig Platz (schmale Sitze, wenig Beinfreiheit. Damit kann ich für den Preis aber leben. Das Personal und die perfekte Abwicklung machen es wett!"
Positiv: "the entrance from front and back"
Negativ: "Felt like we were being herded like cattle"
Positiv: "Es war alles okay. Absolut Top-Preisleistungsverhältnus"
Negativ: "Habe nicht gegessen Platz war okay für einen Kurzstreckenflug"
Positiv: "Das Flugpersonal war freundlich und sehr bemüht."
Negativ: "Der Flug war leider nicht pünktlich und es wurde schon zum Boarding aufgefordert, obwohl das Flugzeug noch gar nicht vor Ort war. Obwohl mein Rucksack den Handgepäckbestimmungen entsprach, musste ich meinen Rucksack beim Boarding einchecken. Das war zwar unentgeltlich, aber durch das Warten auf mein Gepäck habe ich meinen Zug verpasst und meine Pins am Rucksack waren abgerissen und ich habe sie nicht wiederbekommen. Es war ein Pin von Maui und einer von den Seychellen. Das ist wirklich mehr als schade und ich habe mich sehr darüber geärgert. Ein Hinweis, dass man die Pins besser abmacht und im Rucksack verstaut, wären wirklich hilfreich gewesen."
Positiv: "Und dann sitzt man im Zug um einen Termin zu halten - und dann wird er pünktlich gemeldet"
Negativ: "So eine unmögliche Informationspolitik habe ich noch nie erlebt"
Positiv: "Wetter und ruhiger Flug"
Negativ: "Der eher knappe Platz an Bord und die vielen Kinder"
Positiv: "Sehr freundliches Bordpersonal . Professionell und kundenorientiert. Pünktliche Ankunft, gute Information. Schneller Boardingvorgang"
Negativ: "Die Abfertigungshallen in Budapest sind als Lagerhallen zu verwenden , kaum als Passagierterminal. Und dann steht man vor dem Boarding noch im Freien."
Positiv: "On time, friendly, polished,"
Negativ: "No offer of any refreshment"
Positiv: "Flug hatte Verspätung"
Positiv: "das flugpersonal war sehr freundlich, flug sehr pünktlich"
Negativ: "Flight! Left almost 50min late. No service on board, fasten seat belt light on the whole time so no toilet. No turbulence en route."
Positiv: "Kept informed about delay"
Negativ: "The plane was delayed 3 hours so booked another flight with another airline"
Positiv: "Das Ticket war günstig"
Negativ: "Sitze sind sehr eng. Das Personal hat kein deutsch gesprochen"
Positiv: "The journey was made easy & stressfree with all our info on the easyJet app. Staff were very friendly on both flights. Paid for the extra leg room & that made all the difference."
Positiv: "Pünktlich gestartet, schrecklicher Flughafen in Schönefeld"
Negativ: "Pünktlich gestartet, schrecklicher Flughafen in Schönefeld"
Positiv: "It was horrible we was delayed 40 minuets originally to then be told we was going to be delayed another 3 hours"
Negativ: "Because when we needed information about the delay and when we could leave the airport no one could give us any information"
Negativ: "Wurde 3 Mal aus einen anderen Platz gesetzt und Sitz war kaputt"
Positiv: "EasyJet hat alles richtig gemacht. Boarding und Start waren pünktlich. Auch die Landung war pünktlich"
Negativ: "Am Flughafen in Frankfurt war unser Gate noch besetzt, daher standen wir länger auf der Landebahn"
Negativ: "haben 2 mal das gleiche ticket bekommen und den flug vwepasst!!! icj finde das eine absolute frechheit"
Positiv: "Das Flugpersonal war aufmerksam. Der Flug ist verspätet gestartet."
Negativ: "Essen nur gegen Bezahlung. Sitze sehr eng."
Positiv: "Das Flugpersonal war sehr höflich."
Negativ: "Sitze waren sehr eng."
Negativ: "Inefficient from check in to deplaning"
Positiv: "The price of the flight"
Negativ: "Flight delayed"
Negativ: "The planes Easyjet rent for the old Air Berlin routes are awful. Really tiny legroom, horrible florescent lights, and taking 45mins to board. Fly Swiss instead!"