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6.4
Positiv: The car was good. It ran great. No issues with it. Got me to point A to point B
Negativ: I had purchased the accident insurance from you Kayak. But when I arrived from the Pick up desk and told them that I had insurance already they told me if I didn’t not purchase insurance through them they were going to have to place a €1000 deposit hold on my credit card. All the money I had left.
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10.0
Positiv: Friendly staff, clean car, ease of pick up and drop off.
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10.0
Smooth and pleasant rental experience
Positiv: Excellent customer care and we were quick on the road.
Negativ: Paid for the GPS but this was included with the car.
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10.0
Great experience - wish every car rental was like this
Positiv: Friendly pickup, got upgraded to a new volvo
Negativ: Immediate dropoff, no issues.
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2.0
Negativ: Very bad service. Accuses for damange which I didn't do.
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6.0
Positiv: Car was comfort and cost saving from fuel consumption point of view.
Negativ: I didn't get enough explanations on how to use the GPS and it took me couple of minutes, while driving to get it working. I have returned the car few min' before 7:00pm and I was told that I can drop the keys at the office but the staff already left and I needed to go to the parking
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8.0
Negativ: It was pricy.
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4.4
Being threatened by the desk guy
Positiv: I did like the price and the Ford Fiesta.
Negativ: When we picked up the car it took us 40 min. I did book the cars in Kayak.com. They have the the chance of having insurance for 9€/day. And I booked the 2 cars with the Kayak,s Insurance. When we wanted to get theses cars, there was a blond woman that insisted in havin to pay 27€ a car in terms of getting the insurance... otherwise we had to pay over 2000€. She took over 2000€ from my credit card to book 2 Ford Fiesta, but before she had been so rude to me. Telling that I might be robbed, or that she has noting to do with Kayak. She made me feel quite miserable, and she got my nerves. My escursion to Kokenhauf with my family... ruined. After that his partner took like 8 min reviewed each car to see if there was something wrong to charge me when we were back. Like 5h later and 84kms. I really though she was going to come up with something to screw me... because I didn't want to pay daily insurance twice.
Bewertung von
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4.0
Negativ: There's no pick up or drop off service if it's needed then we have to pay 50€ which is very disappointing and the cost very expensive if u have your own insurance than you have to pay over 1000€ deposit + other fees I had to pay 27€ for insurance more in order to avoid that deposit money overall very disappointing customer service over the phone very rude ...
Bewertung von
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2.0
Horrible!
Negativ: At Centraal Station branch, a woman officer said they couldnt accept my driving license but at the airport the same company's office did !
Bewertung von
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7.2
Negativ: Dropped off the dar a few minutes after location closed. Talked to employee on the phone to get instructions. Talked to him in person at the parking lot as he was leaving. The next morning I received a call that I did not return a car. Eventually I was told that they forgot to check in the car which resulted in confusion. It was all resolved at the end but I had a couple of hours when I didn't know how this will turn out.
Bewertung von
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2.0
Positiv: People were friendly.
Negativ: Counter people friendly , but didn't want to honor a quote made to me at the counter. They are in the dent selling business not car rentals. -We went over the car thoroughly after they should us the disc used to measure for damage. I changed my mind about renting from them. They used a disc plate to show how small a nick would be to be counted as damaged. After close scrutiny we found 4 dents that met their criteria that had not been recorded on the cars history sheet. -We also found the right front tire cut and the steel showing. The garage people said "oh" its okay it will be fine. -If we would have taken this car from the garage we would have been dinged for those 4 dents and the tire replacement which in itself was dangerous to be driving on. Very poor....I'll neer rent from them in Europe!
Bewertung von
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10.0
Positiv: Friendly staff, clean car, ease of pick up and drop off.
Bewertung von
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10.0
Smooth and pleasant rental experience
Positiv: Excellent customer care and we were quick on the road.
Negativ: Paid for the GPS but this was included with the car.
Bewertung von
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10.0
Great experience - wish every car rental was like this
Positiv: Friendly pickup, got upgraded to a new volvo
Negativ: Immediate dropoff, no issues.
Bewertung von
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8.0
Negativ: It was pricy.
Bewertung von
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7.2
Negativ: Dropped off the dar a few minutes after location closed. Talked to employee on the phone to get instructions. Talked to him in person at the parking lot as he was leaving. The next morning I received a call that I did not return a car. Eventually I was told that they forgot to check in the car which resulted in confusion. It was all resolved at the end but I had a couple of hours when I didn't know how this will turn out.
Bewertung von
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6.4
Positiv: The car was good. It ran great. No issues with it. Got me to point A to point B
Negativ: I had purchased the accident insurance from you Kayak. But when I arrived from the Pick up desk and told them that I had insurance already they told me if I didn’t not purchase insurance through them they were going to have to place a €1000 deposit hold on my credit card. All the money I had left.
Bewertung von
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2.0
Negativ: Very bad service. Accuses for damange which I didn't do.
Bewertung von
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6.0
Positiv: Car was comfort and cost saving from fuel consumption point of view.
Negativ: I didn't get enough explanations on how to use the GPS and it took me couple of minutes, while driving to get it working. I have returned the car few min' before 7:00pm and I was told that I can drop the keys at the office but the staff already left and I needed to go to the parking
Bewertung von
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4.4
Being threatened by the desk guy
Positiv: I did like the price and the Ford Fiesta.
Negativ: When we picked up the car it took us 40 min. I did book the cars in Kayak.com. They have the the chance of having insurance for 9€/day. And I booked the 2 cars with the Kayak,s Insurance. When we wanted to get theses cars, there was a blond woman that insisted in havin to pay 27€ a car in terms of getting the insurance... otherwise we had to pay over 2000€. She took over 2000€ from my credit card to book 2 Ford Fiesta, but before she had been so rude to me. Telling that I might be robbed, or that she has noting to do with Kayak. She made me feel quite miserable, and she got my nerves. My escursion to Kokenhauf with my family... ruined. After that his partner took like 8 min reviewed each car to see if there was something wrong to charge me when we were back. Like 5h later and 84kms. I really though she was going to come up with something to screw me... because I didn't want to pay daily insurance twice.
Bewertung von
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4.0
Negativ: There's no pick up or drop off service if it's needed then we have to pay 50€ which is very disappointing and the cost very expensive if u have your own insurance than you have to pay over 1000€ deposit + other fees I had to pay 27€ for insurance more in order to avoid that deposit money overall very disappointing customer service over the phone very rude ...
Bewertung von
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2.0
Horrible!
Negativ: At Centraal Station branch, a woman officer said they couldnt accept my driving license but at the airport the same company's office did !
Bewertung von
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2.0
Positiv: People were friendly.
Negativ: Counter people friendly , but didn't want to honor a quote made to me at the counter. They are in the dent selling business not car rentals. -We went over the car thoroughly after they should us the disc used to measure for damage. I changed my mind about renting from them. They used a disc plate to show how small a nick would be to be counted as damaged. After close scrutiny we found 4 dents that met their criteria that had not been recorded on the cars history sheet. -We also found the right front tire cut and the steel showing. The garage people said "oh" its okay it will be fine. -If we would have taken this car from the garage we would have been dinged for those 4 dents and the tire replacement which in itself was dangerous to be driving on. Very poor....I'll neer rent from them in Europe!
Bewertung von
