Mietwagen in Hamburg

Negativ: pickup first my car was not available. I was offered to upgrade to higher class for extra payment which i did. when i got to the car it turned out that it was a different car from what i had upgraded to. i took the keys back they explained that the car is mislisted in their computer system. The next car was fine but when I turned the portable GPS on, which I had also rented, the screen was badly broken. Due to the fact that they were understaffed and could not accompany me to the car I had to walk back and forth from the parking lot to the rental desk a few times and wasted half an hour until all their mistakes were corrected.

Negativ: That was one of the worst rent experience ever. First of all i haven't received a car, i ordered! After calling to the rent office i got an aswer that my order is still active and i can get similar class car in the airport office, but that wasn't true. My order was cancelled and i had to look for a new car