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9.6
Positiv: There was no line when we got to the counter, staff spoke perfect English.
Negativ: The agent asked if we needed a GPS. We said no, but there was a GPS in the car. What I we did yes. Would we have been given a GPS and charged?
Bewertung von
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8.0
Positiv: Car was good and experience was good.
Negativ: The car was out of windshield washer fluid so there was no way to clean the windshield. A small detail that was overlooked by Alamo.
Bewertung von
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9.2
Positiv: Everything ran smoothly. I was very satisfied with the general customer service and the car.
Negativ: The horn didn't work. There wasn't much that could be done once I was on the road that wouldn't have inconvenienced my trip, but it was a little dangerous not having one. Something that should be checked when inspecting cars before renting them I think.
Bewertung von
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2.0
Negativ: Customer care was not interested with us. He just instructed to put the car in the deignated area and he didnt help. Most schocking was, after drop off the car in the indicated location and area, I was exytra charged on my credit card without my consent 23 euro for not known reasons.
Bewertung von
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8.4
Mercedes C180, low mileage
Positiv: GPS / Navi included
Negativ: Slight mix-up with wrong keys at beginning; no statement/receipt given at Hamburg check-in garage.
Bewertung von
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7.6
Overall good service
Positiv: Easy no hassle checkin. No sales pitch for more services I didn't need. Car was a diesel, so great mileage and performance. Lots of room of extra passengers and luggage (mid size). Integrated GPS was helpful because the one I brought with me had the wrong maps! Excellent and helpful staff at Enterprise/Alamo.
Negativ: Shortly after pickup had a "service" light come on. Turned out to be bogus sensor message re: tire pressure. Enterprise was very helpful but still annoying to have to chase after on first day. Car was not as clean inside as it should have been at pickup, but ok.
Bewertung von
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5.6
Negativ: pickup first my car was not available. I was offered to upgrade to higher class for extra payment which i did. when i got to the car it turned out that it was a different car from what i had upgraded to. i took the keys back they explained that the car is mislisted in their computer system. The next car was fine but when I turned the portable GPS on, which I had also rented, the screen was badly broken. Due to the fact that they were understaffed and could not accompany me to the car I had to walk back and forth from the parking lot to the rental desk a few times and wasted half an hour until all their mistakes were corrected.
Bewertung von
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9.6
Positiv: Friendly and professional staff at the Enterprise desk, Hamburg airport. Quick service and vehicle was in excellent condition.
Bewertung von
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9.2
Why do hire companies never give you the car you o
Positiv: Staff at Hamburg airport are helpful and efficient
Negativ: When ordered, a Toyota Rav 4 was indicated but ended up with a Mitsubishi. Its easy for a hire company to know EXACTLY which car they will have available so the present setup borders on being misleading.
Bewertung von
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10.0
Positiv: The assistance gave me a personal service, took me to the care and showed me round, unlike my friends who used a different company, they were left to figure out things for themselves. So your services was excellent and second to none.
Negativ: None
Bewertung von
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9.6
Positiv: Es gab keine Linie, als wir an die Theke kamen, das Personal sprach perfekt Englisch.
Negativ: Der Agent fragte, ob wir ein GPS benötigen. Wir sagten Nein, aber es gab ein GPS im Auto. Was ich getan habe. Hätten wir ein GPS erhalten und aufgeladen?
Bewertung von
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8.0
Positiv: Das Auto war gut und die Erfahrung war gut.
Negativ: Das Auto war nicht in der Scheibenwaschflüssigkeit, so dass die Windschutzscheibe nicht gereinigt werden konnte. Ein kleines Detail, das von Alamo übersehen wurde.
Bewertung von
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9.6
Positiv: There was no line when we got to the counter, staff spoke perfect English.
Negativ: The agent asked if we needed a GPS. We said no, but there was a GPS in the car. What I we did yes. Would we have been given a GPS and charged?
Bewertung von
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9.2
Positiv: Everything ran smoothly. I was very satisfied with the general customer service and the car.
Negativ: The horn didn't work. There wasn't much that could be done once I was on the road that wouldn't have inconvenienced my trip, but it was a little dangerous not having one. Something that should be checked when inspecting cars before renting them I think.
Bewertung von
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9.6
Positiv: Friendly and professional staff at the Enterprise desk, Hamburg airport. Quick service and vehicle was in excellent condition.
Bewertung von
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9.2
Why do hire companies never give you the car you o
Positiv: Staff at Hamburg airport are helpful and efficient
Negativ: When ordered, a Toyota Rav 4 was indicated but ended up with a Mitsubishi. Its easy for a hire company to know EXACTLY which car they will have available so the present setup borders on being misleading.
Bewertung von
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10.0
Positiv: The assistance gave me a personal service, took me to the care and showed me round, unlike my friends who used a different company, they were left to figure out things for themselves. So your services was excellent and second to none.
Negativ: None
Bewertung von
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9.6
Positiv: Es gab keine Linie, als wir an die Theke kamen, das Personal sprach perfekt Englisch.
Negativ: Der Agent fragte, ob wir ein GPS benötigen. Wir sagten Nein, aber es gab ein GPS im Auto. Was ich getan habe. Hätten wir ein GPS erhalten und aufgeladen?
Bewertung von
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8.0
Positiv: Car was good and experience was good.
Negativ: The car was out of windshield washer fluid so there was no way to clean the windshield. A small detail that was overlooked by Alamo.
Bewertung von
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8.4
Mercedes C180, low mileage
Positiv: GPS / Navi included
Negativ: Slight mix-up with wrong keys at beginning; no statement/receipt given at Hamburg check-in garage.
Bewertung von
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7.6
Overall good service
Positiv: Easy no hassle checkin. No sales pitch for more services I didn't need. Car was a diesel, so great mileage and performance. Lots of room of extra passengers and luggage (mid size). Integrated GPS was helpful because the one I brought with me had the wrong maps! Excellent and helpful staff at Enterprise/Alamo.
Negativ: Shortly after pickup had a "service" light come on. Turned out to be bogus sensor message re: tire pressure. Enterprise was very helpful but still annoying to have to chase after on first day. Car was not as clean inside as it should have been at pickup, but ok.
Bewertung von
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8.0
Positiv: Das Auto war gut und die Erfahrung war gut.
Negativ: Das Auto war nicht in der Scheibenwaschflüssigkeit, so dass die Windschutzscheibe nicht gereinigt werden konnte. Ein kleines Detail, das von Alamo übersehen wurde.
Bewertung von
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2.0
Negativ: Customer care was not interested with us. He just instructed to put the car in the deignated area and he didnt help. Most schocking was, after drop off the car in the indicated location and area, I was exytra charged on my credit card without my consent 23 euro for not known reasons.
Bewertung von
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5.6
Negativ: pickup first my car was not available. I was offered to upgrade to higher class for extra payment which i did. when i got to the car it turned out that it was a different car from what i had upgraded to. i took the keys back they explained that the car is mislisted in their computer system. The next car was fine but when I turned the portable GPS on, which I had also rented, the screen was badly broken. Due to the fact that they were understaffed and could not accompany me to the car I had to walk back and forth from the parking lot to the rental desk a few times and wasted half an hour until all their mistakes were corrected.
Bewertung von
