Long lines to check in at 5 am on October 22 and no nowhere to sit at Izmir airport waiting for the Munich bound flight ticket check in to open.
They literally destroyed our luggage, 3 out of 4 wheels broke, the luggage had some sort of oil (smelled like olive oil) all over the luggage and even damaged some of the items inside (as the luggage cracked everywhere this oily substance got in).
The WiFi didn’t work throughout the whole flight. So we couldn’t access the entertainment and we couldn’t even access the English food menu since the QR code only works if you’re on the plane’s WiFi.
Crew was helpful; food was horrible AND expensive; they had us wait on the tarmac on a bus for nearly 30 minutes; the flight departed more than 90 minutes late and weather was NOT an issue. Miserable really, but at least my luggage arrived and we didn’t die - could have been worse I guess.
The staff is super nice and happily works with everyone in need of something. Prepare to have cash in Euro on you to buy drinks and food.
Wasn’t able to check in online and checkin line at airport took over an hour
Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.
It was really hot whole the time during the flight
Ticketing was a nightmare! Did the online check in never to receive email tickets and upon arrival at the airport, long lines taking an hour to get your boarding passes then running though security to the gate. The web site was not working, overall We could have missed our flight.
Positiv: "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."
Positiv: "Seats were good"
Positiv: "Nice seats, clean spacious airport, nice crew"
Negativ: "Flight was a little late which meant I had to take a later train, but otherwise everything was great."
Positiv: "Departure and arrival were right on time."
Negativ: "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."
Negativ: "Verspäteter Abflug um 1:30 Uhr in Izmir! Verspätung 1h 40min."
Negativ: "One hour delay and baggage retrieval also took one hour"
Positiv: "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
Negativ: "Maybe a beter conformation mail about the flight and what’s included like luguage etc."
Positiv: "Alles in bester Ordnung. Mit sun express war ich bis jetzt immer zufrieden"
Positiv: "Sitz 1A damit schnelles ein und aussteigen möglich ist Kein Gepäckraum frei bei Eintritt in das Flugzeug Folge Gepäck in der Flugzeugmotte verstaut und als letzter zum Flieger raus Personal unglaublich schlecht da die keine Optionen aufzeigen konnten Sitze durchgesessen Dreckiges Flugzeug"
Negativ: "Eigentlich alles ! Ich bin frequent Traveller und werde nicht nächstes mal Turkish Airlines wählen auch wenn hier kein Direktflug verfügbar ist !"
Negativ: "We had were more than 3 hours late"
Positiv: "Comfortable and spacious seat allowed me to slee most of the flight!"
Positiv: "Nice crews. Flight was on time"
Negativ: "There is no instant noodle as in Suncafe (menu)"
Positiv: "smooth check in and boarding"
Negativ: "40€ abzocke obwohl ich insgesamt nur 19 Kilo dabei hatte"
Positiv: "I like the competative rates and on time schedule."
Negativ: "Sitze waren sehr ungemütlich"
Positiv: "Der Flug ist 2 Stunden später gestartet. Viele Leute haben 5~3 Std.auf den Flug gewartet ,darunter auch viele Kinder. Das Personal war auch nicht sehr freundlich und zuvorkommend."
Positiv: "Das Personal genervt, Essen gab es keins mehr auch nicht zu kaufen da ea ausverkauft war"
Negativ: "Lost my luggages"
Positiv: "Das zu Erwartende vorgefunden, Personal freundlich"
Negativ: "Wechsel vom Gate, Verspäteter Abflug"
Positiv: "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
Negativ: "On the boarding card, by mistake the gate was written 308a while it was actually 208a"
Positiv: "Short wait"
Negativ: "Not enough leg room"
Positiv: "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
Negativ: "Didn’t get to it"
Positiv: "Hatten knapp eine Stunde Verspätung"
Positiv: "The employee were professional and nice. Every thing went smooth"
Positiv: "Es war Seher gute Flug.. Ich kann nur weiter empfehlen"
Negativ: "Auf Wunsch kannman verschiedenes Senk bestellten..."
Positiv: "Mostly everything was fine with the flight"
Negativ: "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."
Positiv: "The lounge"
Negativ: "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."
Positiv: "Reibungsloser Ablauf"
Negativ: "Sitze sehr eng"
Positiv: "Fast amd easy flight"
Positiv: "Quik flight"
Negativ: "The fiod I requested from the menue was not available"
Negativ: "Very bad transfer arriving from Istanbul at Antalya."
Negativ: "Very bad transfer arriving from Istanbul at Antalya."
Positiv: "Wonderful flight. Everything was Handled well by flight staff"
Negativ: "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"
Negativ: "Ich habe zwei Koffee in Izmir in CHECK-IN abgegeben in Adana habe ich 1 bekommen was für eine Organisation. Die Frau im CHECK-IN war mehr mit ihre Nägel beschäftigt als uns so eine schickimiki Frau ."
Positiv: "We got where we were going safely"
Negativ: "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."
Negativ: "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."
Crew war hilfsbereit Online CheckIn nicht möglich - und nicht nachvollziehbar warum das nicht möglich war Die Boeing von STG nach IST war ALT / DIE SITZE DURCHGESESSEN
Null Verpflegung, nicht mal Wasser.
15 Minuten zu spät gestartet.
Chexkin sehr gut boardin sehr versptet aber ok
Der Flieger war extrem dreckig.
Holzklasse halt, eng, und alt
Negativ: "Airport team ask me to pay for 1kg and I have Already pay in Dubai as I was have 30 kg + 8 hand bag and 3 personal still she don’t like to talk and ask me to go and pay it’s will be my last fly with guys"
Negativ: "The seats more comfortable."
Positiv: "Nothing no drinks, food entertainment nothing"
Negativ: "No services and not polite"
Negativ: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Negativ: "I paid £275 for my TICKET ,after 2 min I rang them for cancel my ticket they said refund only £177 Then I said ok change the ticket they said still need to pay penalty charge as well, i wasnt happy then they call me back he said we cancel your ticket and refunds £240 , I lost £35 in 10 min ."
Positiv: "Crew professionell, Sitz mit ausreichender Bein-/Kniefreiheit"
Negativ: "Fällt mir auf Anhieb nichts ein"
Positiv: "Crew war höflich und nett, Beinfreiheit ausreichend;"
Negativ: "Da fällt mir auf Anhieb nichts ein, was man noch hätte besser machen können"
Negativ: "Very tight seating. No free nonalcoholic drinks. No entertainment, not even a radio."
Negativ: "Very tight seating. Not even water for free. No entertainment - not even radio."
Positiv: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Positiv: "Genügend Platz. Sehr angenehmer Flug!"
Negativ: "Warum wird der Pass mit dem Flugticket nochmals und nochmals abgeglichen??"
Negativ: "Alkoholfreie Getränke, zumindest Wasser sollte kostenfrei sein"
Positiv: "On-time, no hassle or problems, not a lot of fuss or commotion like the bigger airlines, I think by them not serving food, it actually is a better atmosphere, can’t explain it, but totally felt light and not too problematic during both flights, jeddah to Istanbul and then again from Istanbul to Sara"
Negativ: "Maybe, some entertainment???? But still a good flight even without it."
Positiv: "Nichts war herausragend , aber auch nicht auffallend schlecht."
Negativ: "Es war leider sehr voll und eng. Der Sitz war sehr unbequem..."
Positiv: "Really easy experience - friendly, organized, on time and a great price!"
Negativ: "Wenig Platz, wenig Beinfreiheit, zu warm im Flieger"
Positiv: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
Negativ: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
Positiv: "Checked luggage included, seat reservations are fairly priced, in flight meals and snacks are reasonable. Crew is professional."
Negativ: "It was hot in the plane, probably cranked up the cabin heat to 25°C :)"
Positiv: "Fairer Preis und reibungsloser Ablauf"
Negativ: "bisschen enge Bestuhlung für 1.90 Männer.."
Positiv: "Der Flug an sich, Boarding, Start, Landen, Gepäck erhalten war prima."
Negativ: "Wir hatten eine Stunde Verspätung. Bei dem, was ich durch die knisternden Lautsprechen verstanden habe, vernahm ich nichts von einer Entschuldigung oder mindestens Erklärung für die Verspätung. Das finde ich mangelhaft. Wie bei den meisten Fluggesellschaften sind die englischen Durchsagen sehr mangelhaft: 1. undeutlich und 2. viel zu schnell. Es gibt ja genug Zeit."
Positiv: "Uçuş mesafesi ufak olduğundan medjatik drum yok."
Positiv: "Free cup of ice."
Negativ: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Positiv: "The price. It was cheap this time around."
Negativ: "The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest."
Negativ: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."
Negativ: "seats are not comfortable at all"
Positiv: "Da ich bisher noch nie mit Pegasus geflogen bin, hatte ich mir den gesamten Ablauf und die Situation viel unangenehmer vorgestellt. Der Pilot ist so sauber und ruhig geflogen, die klimazisierung in Flieger war auch schmeichelhaft und die Beleuchtung ebenso. Da ich nachts geflogen bin fand ich die Entspannung umso schöner im Flieger. Daumen hoch. Jedes mal aufs neue:)"
Negativ: "Ungemütlich waren nur die Sitze, da man kaum Polsternnoch liegemöglichkeit sich verschaffen konnte und die Preise im Flugzeug für Snacks Getränke und Co."
Negativ: "1 hour + Late departure both from Copenhagen and from the connection in Instanbul"
Positiv: "The seats and the food we prepaid were quite good. The staff at the airport were very kind."
Negativ: "The flight was delayed more than 1 hour. The gate lounge didn’t had enough chairs for all the passengers. They had any entertainment on board and they make you turn off your mobile phone for take off and landing even if you have airplane mode."
Negativ: "The company could have alerted of the 25€ you have to pay for stepping out of the airport."
Negativ: "Not bad"
Positiv: "price. flight. comfort. convenience"
Positiv: "The price"
Negativ: "The mass"
Positiv: "The price"
Negativ: "No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible"
Negativ: "I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online."
Positiv: "Getting off the plane"
Negativ: "Not enough leg room for the over 6 footers"
Positiv: "Dr Flug nach Istanbul verlief pünktlich und ohne Probleme."
Positiv: "It got me there safely"
Negativ: "No free drinking water and it wasn't that cheap of a flight to say it a budget airline."
Negativ: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."