Ankunft in | New York Newark |
---|---|
Abflug von | Zürich |
Flugpreis | CHF 261 |
Entfernung | 6'333 km |
Fluggesellschaften | Air Canada, SWISS, Lufthansa, Austrian Airlines, Eurowings, SAS, TAP AIR PORTUGAL |
Positiv: Crew
Negativ: Mechanical Maintenance
Positiv: Did not board because you screwed up my reservation
Negativ: Not screwing up my reservation!
Positiv: Amazing crews
Negativ: Less option in special request in online. Gates and planes are not updated when applied online
Positiv: There was a problem with the aircraft in the middle of boarding, so the gate agent delayed boarding so that we wouldn't have to stay in the cold.
Negativ: Plane was tight. Over an hour late. Bags didn't arrive.
Negativ: Seats very narrow. Baggage took a long time to load which delayed departure.
Positiv: Best flight crew experience ever
Positiv: Dry. I’ve food and really felt pampered
Negativ: I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!
Positiv: Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly.
Negativ: Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible.
Positiv: Seat was ok, crew was friendly
Negativ: Movie options were limited
Positiv: nice flight
Negativ: 40 minute delay in departure due to late arrival of incoming aircraft.
Negativ: Food could have been better,there several seats empty ,but couldn't switch seat or food TV wasn't working at all
Positiv: Nothing
Negativ: Hamburg to Frankfurt flight delayed did not flight to losnageles rerouted me to Toronto 8 hours extra awe full
Positiv: Yes
Negativ: The Cabin seating
Positiv: the seating supports under the seats are truly ridiculous. impossible to store bags
Negativ: seating
Positiv: Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde.
Negativ: Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt.
Positiv: Nothing at all.
Negativ: Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why.
Positiv: Clean, safe short flights
Negativ: The 30 minute layover was close
Negativ: Free wifi
Positiv: Timely departure and pleasant staff on board
Negativ: It was cold during the flight,
Positiv: Beinfreiheit im vorderen Bereich
Negativ: Check In mühsam, Gepäckstag beim Self Check In zum selbst ausdrucken, danach erst wieder anstellen, 2 Check in Agents, welche überfordert waren, pünktliches Einsteigen, dann 20 min warten im Flieger - Gepäck wurde erst eingeladen (war beim Check in schon klar, dass sich das nicht ausgehen kann), Snack dürftig und nicht erwähnenswert - Käsesandwich nähert sich der Grösse eines Tapas an, Wahnsinn, aber da dürfte man seitens der Fluglinie sparen/Gewinne machen können??? ...
Negativ: Another delayed Eurowings flight to Stuttgart with no information provided.
Positiv: The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job
Negativ: Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld.
Positiv: The crew was friendly and helpful!
Negativ: Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future.
Positiv: Das Flugpersonal von Eurowings waren freundlich. Der Flug startete mit 10 Min Verspätung
Negativ: Ausstattung des Airbus A320 war gut. Verpflegung gegen Zuzahlung war O.K
Positiv: The airplane was modern and well kept. The crew were attentive and kind.
Negativ: Nothing - our flight out was great!
Positiv: Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight).
Negativ: Super critical, the plugs are really difficult to use.
Positiv: Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free.
Negativ: Obviously, no food or water in Economy.
Positiv: Nothing, SAD were so incredibly cruel and nasty and even laughed at us after we got stranded in Copenhagen. 40 hours of traveling, 2 small children, and the sas ticket people laughed at us and refused to help us, even after we agreed to pay THREE TIMES our original fair.
Negativ: Forferdelig innsjekking, lang kø, kun en person som skulle håndtere alle. Bag drop aksepterte kun en innsjekket bagasje for 2 personer selv om vi skulle kunne sjekke inn 2 hver.
Positiv: The plane was comfortable the free drinks and food and crew were friendly.
Negativ: Can't think of anything!
Positiv: all staf in airport pleasant and quickly to across other place to connect
Negativ: a lot of people they pass by preference, and late for star Alliance
Positiv: nice people and cordial staff
Negativ: cold night in Vienna, pre-boarded then waiting on the bus for 15 min (with doors open) before driven to the plane. then again landing in Lisbon, off the plane then bused to the terminal. slow
Positiv: A short but very pleasant flight and food was served, excellent in every category.
Negativ: Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy.
Positiv: I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific african destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. Never again they will see me.
Negativ: TAP's stupid rules against my destination. Not faire!
Positiv: Best flight crew experience ever
Positiv: Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day.
Negativ: Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate.
Positiv: Seat was ok, crew was friendly
Negativ: Movie options were limited
Positiv: good service, patient with passengers
Negativ: For 9 hr flight the space between the seats in economy class was way too small. Im 1.75cm (medium) and I felt squeesed and very unconfitable not like in Lufthansa airplane flying from Newark to Dussldorf. (Flight only 6:15min) In addition, when front passenger moved his seat back on me I had a lot of difficulties with getting in and out of my seaat.
Positiv: I was concerned the connections would be too tight but it worked out great!
Positiv: Nice staff and inflight service. seats were great
Positiv: Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly.
Negativ: Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible.
Positiv: Seat was ok, crew was friendly
Negativ: Movie options were limited
Positiv: We were about on time
Negativ: No power outlet, cramped due to passenger reclined fully also made using entertainment screen impossible.
Positiv: Staff, food, on board entertainment all very impressive. Great flight.
Positiv: mit EW mal früher angekommen
Positiv: If I can give this airline negative stars, I would.
Negativ: Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process.
Positiv: Not much really except Wi-fi which is pricey though.
Negativ: Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom.
Positiv: Lief alles reibungslos. Nettes Personal.
Negativ: Kein Essen und keine Bordunterhaltung.
Positiv: It was ok
Negativ: We were a little delayed
Positiv: On time
Negativ: N/A
Negativ: Delayed, causing me to miss all other flights.
Negativ: Fligjt canceled, bad customer support, lost bag
Positiv: Seat comfort Nice stafflost
Negativ: They lost our luggage Major bummer
Positiv: Kapitän gab immer neuste Informationen durch zum Stand der Verspätung
Negativ: 2 Stunden Verspätung ohne Getränke oder Speise Entschädigung.
Negativ: There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already.
Positiv: WiFi während dem Flug mit 10 min Gratis Internetzugang (Try Zugang) und online on-Board Mediathek. da vergeht der Flug gleich schneller. Boardservice bietet nicht nur die üblichen Standard Sandwiche, sondern ausgefallenes von Food Start-up Unternehmern. Ebenfalls gut: die Rückenlehne ist verstellbar und Sitze bequem mit guter Beinfreiheit
Negativ: Leider war der Flug verspätet und das Board Personal überfordert und lustlos. Damit dann auch nicht freundlich. Deutsch und englisch wurde bei den Durchsagen nur gebrochen gesprochen. Grundsätzlich finde ich internationales Personal super, aber es sollte dann bitte verständlich sein. Erst recht Durchsagen und Sicherheitshinweise. Leider haben die Passergiere versteckt die Augen verdreht und gelacht. Auch nicht in Ordnung!
Negativ: Terrible hard landing
Positiv: 20minutes delay, no food or drink included in basic tarif
Positiv: Das Flugpersonal von Eurowings waren freundlich. Der Flug startete mit 10 Min Verspätung
Negativ: Ausstattung des Airbus A320 war gut. Verpflegung gegen Zuzahlung war O.K
Positiv: - Druck der Bordkarte für Folgeflug am Schalter nicht möglich, keine sinnvolle Unterstützung durch den Eurowings Support - 90min Verspätung weil Copilot plötzlich krank - Ekelhaftes Sandwich und 200ml Freigetränk für fast 3h Aufenthalt in dem Flieger Fazit: Zum Abgewöhnen
Negativ: Das Essen bestand aus einer Scheibe Toast, geformt zu einem Sandwich mit Schmierkäse. Dann verteilt doch lieber einen guten Schokoriegel!
Positiv: On time
Negativ: N/A
Positiv: Gut, freundlich und pünktlich
Positiv: Staff where friendly but could’ve informed us why we where circling for 40 mins earlier
Negativ: Not being informed of the Thunderstorm situation earlier no one knew what was happening
Positiv: Lief alles reibungslos. Nettes Personal.
Negativ: Kein Essen und keine Bordunterhaltung.
Positiv: - Druck der Bordkarte für Folgeflug am Schalter nicht möglich, keine sinnvolle Unterstützung durch den Eurowings Support - 90min Verspätung weil Copilot plötzlich krank - Ekelhaftes Sandwich und 200ml Freigetränk für fast 3h Aufenthalt in dem Flieger Fazit: Zum Abgewöhnen
Negativ: Das Essen bestand aus einer Scheibe Toast, geformt zu einem Sandwich mit Schmierkäse. Dann verteilt doch lieber einen guten Schokoriegel!
Negativ: Schlimmer Automaten Check In Zwang ( trotz online Check In). Funktioniert meistens ohnehin nicht, wie auch dieses mal. Stress für Kunden und Personal.
Positiv: 20minutes delay, no food or drink included in basic tarif
Negativ: Beinfreiheit: Knie eingeklemmt
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