Alles super für den Preis
Negativ: "The stewardess was a bit rude!"
Positiv: "Great crew and good complimentary food"
Negativ: "Larger seat pitch"
Positiv: "It was a very easy boarding process, stress free flight, good meals, kind and friendly cabin crew."
Negativ: "Nothing bad to say."
Positiv: "The crew for this flight were lovely, I’d highly recommend flying with edelweiss."
Negativ: "Ground staff could have been more helpful given I was on “standby” . Made me stand in a line for absolutely no reason and then go stand in it again as if to kill time until a seat came up - they could have just asked me to take a seat. I know how stand-by works."
Positiv: "Crew was super friendly. They all seemed to like their job and interacting with people."
Positiv: "Crew was attentive did they best on a large flight accommodating a large amount of people. Wide assortment of films."
Negativ: "Although I preselected my bulkhead seat so I had more legroom, the family behind me was the worst I e experienced ever in flying. Constant kicking, pulling, tapping the back of my chair. When I tried to put my seat in recline the passenger behind me said “no!” Never slept!"
Positiv: "Clean friendly helpful safe on time"
Positiv: "Friendly cree..!!"
Negativ: "No delay...!!!"
Positiv: "The crew was kind and attentive"
Negativ: "Leg room on my longest leg of the trip was not much and when the person in front of me leaned back their chair, my knees were touching the chair."
Positiv: "They cancel my flight"
Negativ: "Nothing not using anymore"
Positiv: "Fast service"
Negativ: "No entertaoment"
Positiv: "Sehr freundliche Crew. Gutes Essen auf 4 Stündigem Flug. Tolle Bordunterhaltung auf eigenem Mobilgerät via W-Lan. Pünktlich und einwandfreie Abwicklung des Fluges."
Positiv: "Flight was 2h15 Minutes late without any explanation"
Positiv: "Young, enthusiastic crew worked hard to make this crowded flight an a good experience"
Negativ: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."
Positiv: "Great customer service, the crew was professional and courteous."
Negativ: "I was not able to reserve my seat."
Positiv: "No other way to get there in 10 hours The on crew are very nice."
Negativ: "Air travel is the most uncomfortable way to travel and airlines are working to make it worse ...according to news reports. On board: Cramped in too tight especially for a 10 hour flight. You have to be athletic to eat from the tray table. Though only 5ft 8in, I had no knee room, -especially when the person in front lowered his seat. Airport terminals inconvenient: Frankfurt AM and Zurich were lacking in people movers which made getting from one gate to the next a severe pain. I am not looking forward to traveling through either of these airports in the future... though others are just as bad."
Positiv: "service was polite & good. meals seemed good quality - I had forgotten to order a special meal to accommodate my food allergies so I brought my own food and didn't actually eat on the plane, but it looked & smelled good!"
Negativ: "There were too many announcements, especially in the first few hours of the flight - constant interruptions, at one point the pilot came on and told us how much the plane weighed when we took off...... had to tell us in multiple languages, so it took a few minutes. Very cramped in economy class - I'm 5'6" - not so tall.... and when the seat in front of me reclined, it was touching my knees. For the whole 13+ hour flight it was ON my knees! It was uncomfortable and made it very hard to get in and out of my seat."
Negativ: "The panic of a 50 minute layover was huge and there was no room for error. Everything else went smoothly!"
Positiv: "Traveling with kids is always uncertain but the crew were very friendly, the entertainment system was more than enough to keep them busy during the 12 hour flight"
Negativ: "Late boarding, ended up arriving 3 hours late."
Positiv: "Comfortable seats in economy"
Negativ: "Lost baggage on a simple nonstop flight and poor communication on status"
Positiv: "All of the Cabin attendant have served with smile."
Negativ: "I wanted to have coffee and tea service not only with tthe meal and also after the meal . More selection of Movies would be nice."
Positiv: "excellent food and service. Very nice to have video monitors with many choices for entertainment. efficient boarding and off boarding."
Negativ: "seats were not very comfortable but you can always upgrade"
Positiv: "Staff was very friendly. Food was quite good compared to food on other airlines. Interesting documentaries among entertainment. Headphones, pillows and blankets without additional charge. Pilot kept passengers informed about the delay."
Negativ: "Seating is very tight just like with other carriers."
Positiv: "It looked like the plane was very new. The seats were extremely comfortable, enough room for long legs, the back was well designed for comfort. the plane was very clean, the crew was absolutely great and they seemed to work well together. I was so surprised to have all that lovely food and soft drinks available for no charge.. I plan to use Edelweiss again. I had to have a wheel chair and never had to wait for one. The persons pushing the chairs were very friendly and helpful and I was greatful to have themi."
Negativ: "There were a lot of children on the plane, children running in the isles and using outside voices.. The crew, of course,did what they could."
Positiv: "Great food."
Negativ: "1 hour late departure. The plane felt very shaky."
Positiv: "Movie selections"
Negativ: "No free beer in economy class."
Positiv: "The flight was fairly smooth and on time. Plenty of snacks were offered."
Negativ: "This might sound petty, but on other long international flights, we have been offered free wine and beer. Other passengers expressed the same surprise that we had to pay (at a pretty high price) for a glass of wine or beer. Swiss Air should consider offering this nice "perk" on such a long flight."
Negativ: "I have never been charged for win on an international flight before. This was ridiculous. Also no Wi-Fi and the temp was warm the entire flight"
Positiv: "Excellent service, direct to Tampa"
Negativ: "limited leg room"
Negativ: "So upsetting that when I booked my flight I chose my seats so my husband and children could all sit together but when we checked in we were in completely different rows. The best they could do in the end was split us in half and have us behind each other which is ridiculous still because we had an infant and two children under 9. I called to make sure we sit together on the way home and they made it sound like they still can’t gaurabtee we will be together and that we have to pay more to guarantee our seats."
Positiv: "Simply that I arrived. Quick receipt of two checked bags."
Negativ: "The herding during the boarding process. The window seat and my inability to see or hear the cabin crew. The slow departure after arrival."
Positiv: "Der Aufpreis n die Ecnomy Max hat sich für den langen Flug mehr als gelohnt. Essen, Crew, Freundlichkeit top."
Negativ: "Schade dass es bei Buchung über Edelweiss keine Miles and Mores Meilen gibt."
Positiv: "I liked the airport and the competence and friendliness of everyone from the customs police to the airport staff."
Negativ: "If I can I will always use this connection - wish it would have been easier to find when I first searched."
Negativ: "unfortunately too many children around me equaled no sleep having to pay for alcohol"
Negativ: "Staff and crew were great."
Negativ: "If I would have had a chance to actually be on the flight. Missed it due to poor booking starting from LA"
Positiv: "Sehr nettes Flugpersonal, aufmerksam und freundlich."
Negativ: "Seltsamerweise im Vergleich zum Hinflug wesentlich weniger Beinfreiheit. 1h Verspätung für Abflug. Set mit Schlafmaske und Ohrenstöpseln gab es nur ab Economy Max obwohl bei Hinflug auch an Economy ausgehändigt wurde. Kind hat recht viel geschrien, dadurch sehr wenig Schlaf - Flugpersonal ist nicht auf Kleinkind eingegangen."
Positiv: "For the last flights from Las Vegas to Zurich I've only been using Edelweiss. My favorite and preferred way to travel long distance. Always on time. Friendly crew. Clean planes."
Negativ: "Wish they would fly this particular flight year round."
Positiv: "The cabin was clean. I also appreciated that the flight arrived on time."
Positiv: "Clean and efficient."
Negativ: "Crowded seating."
Negativ: "Food was not good, there was no leg space at all, entertainment was poor. For a 12 hours flight it was hard"
Positiv: "I travel internationally between the US and Europe twice each month and i now have a new favorite, especially with the direct flight between San Diego and Zurich!"
Negativ: "Nothing to dislike"
Positiv: "Service and quality of food."
Negativ: "Ticket at kiosk check-in said "standby" status. Wasn't sure if I had a confirmed seat until gate check-in."
Positiv: "Freundliche Besatzung, pünktlicher Start und Landung"
Positiv: "The crew was very nice."
Positiv: "It got us home in one piece"
Negativ: "flight attendants were grouchy. It was my first and last flight on Swiss airlines"
Super Crew / Great Entertainment System
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Negativ: "Allow business passenger to use front bathroom."
Positiv: "Salimos a tiempo . El business es muy confortable"
Negativ: "La comida horrible . No se limpian los baños"
Negativ: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Positiv: "Nice crew, good food."
Negativ: "Both bathroom were not working in business class area."
Positiv: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Negativ: "I flew economy and all was good and appropriate to the level."
Positiv: "Crew were excellent"
Negativ: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Positiv: "Pleasant crew. Appropriate and efficiently served snack."
Negativ: "Boarding and disembarkation were slow."
Negativ: "Information on arrival time was not correct"
Positiv: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Negativ: "Flight was delayed, had to run to my next connection flight."
Negativ: "Everything was OK"
Positiv: "Fantastic gate agents!"
Negativ: "The food was terrible."
Negativ: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Negativ: "The KLM crew are always great serving and treating you. Well above many other airlines."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Negativ: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Good for both."
Negativ: "Bigger seats."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "Flight cancelled"
Positiv: "quick/efficient boarding - good staff - good food - easy flight !"
Negativ: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Positiv: "Helpful and kind crew"
Negativ: "I wish there was WiFi"
Negativ: "alles gut"
Positiv: "Crew was nice and efficient"
Negativ: "Economy seats don’t recline enough."
Positiv: "very attentive crew"
Negativ: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Negativ: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Crew was in a festive mood, the meal was unexpectedly delicious"
Negativ: "Seats ok, but could be more comfy"
Negativ: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Positiv: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Negativ: "Boarding could be better"
Negativ: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Positiv: "La ponctualité."
Negativ: "Variété des boissons proposées."
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Positiv: "The sear was messy they didn't clean it it was full of pieces of bread."
Negativ: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "Nice and attentive crew."
Negativ: "Seats not comfortable in premier economy."
Negativ: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Negativ: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Good crew, as usual with Air France."
Negativ: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Positiv: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Negativ: "Seats were not comfortable, even in Comfort + seating isle."
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "The cue lines per zone are a brilliant idea!"
Negativ: "An explanation to passengers as to why there was a backup between the gate and the plane."
Positiv: "Crew and food were great."
Negativ: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Positiv: "The crew was efficient and friendly. The plane took off on time and landed on time."
Negativ: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Fantastic Crew!"
Negativ: "Seats are comfortable but tight."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "On time, staff was nice."
Negativ: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Positiv: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Negativ: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Negativ: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Positiv: "Good quality flight"
Negativ: "But delayed and lost baggage"
Positiv: "Liked the transfer"
Positiv: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Negativ: "Le capitain et l’aterrisage"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "The cabin crew was super patient and accommodating of the passengers."
Negativ: "Cramped quarters"
Negativ: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "On time."
Negativ: "Did not seat together passengers, although booked and checked in at the same time."
Negativ: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Positiv: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Positiv: "La entrada"
Negativ: "El resto de cosas"
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
We didn't get the seats we reserved a month earlier. We had booked seats 12D and F and got 18C and D, which are on both sides of the gangway. Btw, on the whole trip we were assigned different seats further back in the plane to the ones we booked.
On time, professional and polite stuff, good food. Thank you
I liked the staff. They were helpful despite all the delays. Pearson Airport needs to find a way to be better organized. Not sure how the current problems get solved, but very few flights are leaving on time. It seems like Air Canada is doing it’s best but it’s struggling to keep up with plane maintenance, baggage, and having enough staff for each flight.
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
The worst airline. Every time I travel air Canada my flight is delayed HOURS. Every single time. It’s a horrible airline. This flight was delayed 2 hours. I was supposed to arrive in Vancouver at 930. I didn’t arrive until 1130pm. Already a super long day as I had a connecting flight from Florida to Toronto. It was its horrible.
Negativ: "The air conditioning"
Negativ: "Laptop charger (115v) would be appreciated"
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "Crew was extremely nice and comfortable flight"
Negativ: "All was good"
Negativ: "Vincent, the Director of Services ensured that this is the best flight I have ever had on AC’s Business Class"
Positiv: "Good service and no delays"
Positiv: "Electronic shades!"
Negativ: "Timing of meals. The first meal was 2 hours after take off."
Negativ: "The flight was late arriving, so consequently we had to pay a taxi to hotel, as shuttle had finished for the night. Air Canada staff let people know 10 mins prior to boarding that we needed the app to view movies in-flight. Most people couldn't download quick enough, & airport Wifi was not optimal"
Positiv: "Guter Service"
Positiv: "The flight was comfortable some of the crew were nice though not all"
Negativ: "The food was horrible. Entertainment was limited. The boarding process is terrible. Staff needs to learn to smile more."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Thank goodness there was lots of room on this plane, makes it much nicer"
Negativ: "Old plane, and business class is just ok. So sad that Air Canada is only flying this route with Rouge... they just are ok. Boarding was a gong show - they blocked off the area with little posts to keep people organized and were boarding a big flight to Tokyo right beside us. Horrible."
Negativ: "The services and crews are great and meet the standard."
Negativ: "They wouldn’t wait 10 minutes for us to arrive on our incoming flight."
Negativ: "Again very disappointed. No food, no flight monitoring and no tv access. Felt very "cheep". Cop o see idea far far better."
Positiv: "Flight was ok overall. Staff were nice."
Negativ: "I don't think there was enough crew on board to serve all the passengers. Water was only offered once. I did get to watch free movies from Vancouver to Toronto. However, you had to pay for entertainment from Toronto to Costa Rica"
Positiv: "Vegetarian food needs lots of improvement"
Negativ: "Delay in YUL...5 mins turned into 60...almost missed travel in SJO to final destination"
Positiv: "Once on plane all OK"
Negativ: "Check in unhelpful to being rude by ignoring people and avoiding getting advice from higher ups. Worst service I Have experienced in 60 years of air flight three times a year ,at least"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Everything else was great"
Negativ: "No movies"
Positiv: "Disable passenger here. They were very helpful and accommodating"
Positiv: "We were given a $10 meal voucher in Toronto for the 2hr delay, nothing was done for us in windsor after waiting close to 5 hours."
Negativ: "Flight was delayed from Windsor to Toronto for hours the. Again from Toronto to San José."
Positiv: "Seats were fairly comfortable. Crew on flight from Toronto to San Jose were friendly. Crew on home flight very aloof."
Negativ: "Did not know you should pre book food. They ran out. Very frustrating. Said they had breakfast food and snacks. All that was left by the time they got to our seats were chips and nuts. And they didn’t seem to care. Entertainment worked better on way back. Could not get it going on way there, even with crew assistance. Line ups for check in in San Jose were crazy. Over 40 minutes."
Positiv: "we had a very good seating distance in row 15"
Negativ: "the cabin service was simply bad: very limited meal offerings, drinks were not cold, flight attendants were pretty arrogant."
Negativ: "No snacks at all on a five-hour flight, and only a few beverage services. Food was available to purchase but of course it's expensive. All other airlines at least give out pretzels or something, and I even got a full meal on a 1.5 hour flight from a different airline -- everything else was fine, but the lack of food really ruins the experience for me."
Negativ: "Our connecting flight was pushed to the following day and then we sat for an hour while the plane was deiced. We could have been told a later departure time. While we were not traveling further, those making connections again missed their flights. If they would only own up to the missed connections while still on the ground, alternate plans could be made. Not part of their business model."
Positiv: "Same as above"
Negativ: "Overall experience with kayak was too poor and I paid a fortune just to have my flight changed, spent 8 hours in Frankfurt transiting no advise from kayak and no way to contact kayak"
Positiv: "Leg room seemed fine and at least we got food."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Friendly crew, modern aircraft"
Positiv: "Great great great staff on the flight. Fast direct service ... Landing in T1 Dublin really speeds things . Checkin in good until.... See below"
Negativ: "Plane was late leaving. Food was served around 2-2:30 am. Realize this budget but still 750$... Movies - player kept stalling Check in ... Crazy on bag drop at check in #5 lane in departures in Toronto. Perhaps one more staff at high volume to make sure the folk in the bag drop line actually have bag tags. Travel to same route last year at this time and it was the same experience."
Positiv: "Crew were very nice, and seats had plenty of room"
Positiv: "The price for the flight was right. Nothing can be done about the seat size. Food was ok. Comfort of seats ok. Not easy to recline. The etertainment helped me fall asleep, a Good Thing. Crew was pleasant, helpful."
Negativ: "Pearson Airport is a miserable experience for travelers. Security there is very badly managed. Long, long long lines of people waiting without reasons given, getting lost because signage is poor, unable to understand the English of the employees, weeping exhausted children and innumerable check points for showing documents. GET ORGANIZED, Canada!"
Positiv: "Plane was the new Air Canada 787, so it was excellent. Comfortable business seats. Nice sleep"
Positiv: "Seat were comfortable (however the struggle is when you have someone with long legs behind you...)"
Negativ: "Entertainment was using the app, they could have had a sign at the gate so those of us that didn't have it could have download it before boarding."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Negativ: "Paid for premium economy, only to find half of economy seats were empty and economy class had 3 seats for travellers to fully lie down to sleep."
Positiv: "Made bereavement flight -- which was not acknowledged--a nightmare. Frankly no one gave a flying frig."
Negativ: "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "the free movies. Plenty of offers of water to drink."
Negativ: "The seats were so tight you literally felt like a sardine. These seats were by far the smallest I have had for an international flight. The breakfast wrap was not good."