The Berkeley Hotel Pratunam

Loved our room, good facilities.

Exceptionally disappointing to be locked out of our room for 45 minutes when entry key-card failed. Despite 4 promises of someone coming to let us in, after 40 minutes still no one had arrived. This subsequently meant we didn't have time to use the pool before catching our flights, one of the main reasons we booked the hotel. When trying to explain this to the staff they failed to grasp my point, and asked how my room was. My response was that it was lovely, but it was a shame that we were locked out of it for so long! Very disappointing.

i like the smile of the host

pretty much nothing

Good location walking distance to CentralWorld, Platinum Mall and Siam Paragon. Family Room type is very spacious with 1 double bed & 1 single bed and big bathroom. Breakfast choices were decent. Housekeeping team was prompt to fulfilling requests.

There are 2 towers in this hotel; main tower with the reception & lobby access to street and a north tower. It takes a while to access the north tower, one needs to wait for lifts, change at level 11 of main tower and walk over a hall and connecting bridge to get to north tower lift lobby to access upstairs. North tower does not allow lift access directly to ground floor; only till level 11. What if there is an emergency..This fact is not clearly stated on website. Only upon check-in room assignment, you will know the tower which you are assigned. We were unpleasantly surprised but eventually got used to walking between the towers.