Hotels in Chicago

Positiv:: I've stayed at several nice hotels in Chicago and this is by far my favorite. Very comfortable, tastefully decorated, incredible A-V/home automation controls. This was the perfect home-base for a multi-day business trip. The atrium also had a splendid Sunday brunch with string quartet. Couldn't be better

Positiv:: Beautiful room. Inpecable service

Positiv:: Really enjoyed how friendly everyone was towards us especially since we were a young couple there and the staff told us good morning and everything each day and always had a smile on their face

Negativ:: I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent

Positiv:: I would guess that most people who gave this place a positive review have never stayed at trump. For the same price trump offers a vastly better experience and much more comfort. The gym and spa at trump make this place look like a spa from rural Cambodia.

Negativ:: Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!

Positiv:: EVERYTHING, THE SERVICE WAS THE BEST AND THE BATHROOMS LARGE AND BEAUTIFULLY DONE. NICE TOUCHES EVERYWHERE!

Negativ:: NOTHING

Positiv:: Wunderschöne Zimmer. Inpecable Service

Positiv:: Alles, der Service war der beste und die Badezimmer groß und sehr schön gestaltet. Schöne Details überall!

Negativ:: NICHTS

Positiv:: Modern hotel with historic features. Great staff

Negativ:: Heater was odd and was hard to regulate temperature in room.

Positiv:: Modernes Hotel mit historischen Features. Großartiges Personal

Negativ:: Heizung war seltsam war schwer zu regulieren und die Temperatur im Zimmer.

Positiv:: The rooms all had kitchenettes and large bathrooms. Desk staff very attentive and polite. Great breakfast!

Negativ:: Parking expensive - used Spot Hero instead

Positiv:: Location.

Negativ:: Cleanliness of bathroom.

Positiv:: Die Zimmer haben alle eine Kochnische und ein großes Badezimmer. Das Personal an der Rezeption sehr aufmerksam und höflich. Tolles Frühstück!

Negativ:: Parken teuer - verwendet stattdessen Ort Held

Positiv:: Clean comfortable room, nice staff. Great location

Negativ:: While the bar/lounge was nice, the lack of Gym and pool were something I missed.

Positiv:: Rooms are comfortable and well maintained Convenient location across from the Goddess and the Baker and of course a short distance from the Bean (Millenium park) Very friendly helpful staff

Positiv:: Didn't stay here long but got upgraded to a beautiful suite. Great facilities, decor, etc. Staff were very friendly and welcoming. Definitely a great choice!

Positiv:: Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.

Positiv:: We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed.

Negativ:: The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.

Positiv:: The location was nice.

Negativ:: Boring hotel, average style rooms and amenities for the price range hotel

Positiv:: Loved the atmosphere, very pretty, very nice hotel. Had a wonderful stay and would definitely recommend it.

Positiv:: Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.

Positiv:: Was a bit of a mess but it will end.

Negativ:: Not all rooms have a desk for computers

Positiv:: Talk to Bennie when you get there. He'll get you set up downtown.

Positiv:: Great location, helpful staff, and clean rooms. The "jewlers row" theme is a nice touch.

Positiv:: Everything was really great the people who works in Totera make it the best , making you feel like its home , everything you need and you just need to ask , it's clean and it's a great location in downtown really close to everything .

Positiv:: The rooms were beautifully designed. Beatrix, the adjoining restaurant, was great for drinks and breakfast. There are many things to do, eat and see in walking distance.

Negativ:: There were a lot of loud guests who were clearly out to party the Saturday that we stayed here. The rooms facing Clark street had a lot of car honking/traffic sounds until well after 2am. Bring ear plugs!

Positiv:: I loved this hotel. My girlfriend and I stayed there when spending the weekend in Chicago. The bed was very comfortable, the shower was modern, and the floor to ceiling windows offered great views of the city. The staff was very friendly and helpful as well.

Negativ:: We checked into the hotel and everything was going smoothly until the gentleman at the front desk nervously told me that our room would be on the 2nd floor and asked me if that was okay. I thought nothing of it at first. If that was the only room they had when we arrived then that's the room we would take. Then when we get to the room and we see by the front door that it is a handicap accessible room. When we enter the room we notice the view outside of our window is obstructed by the awning out front and the shower was not the modern style showed in all of the pictures on this site. It looked like a prison style shower. Not to mention I did not feel good about being in a handicap accessible room when neither of us needed to be. I would hate for the hotel to turn away a handicap person just because we were placed in that room first. We went back down to the front desk and requested a room change which we received with no problem. The lady at the front desk informed us that third party sites tend to move people to handicap rooms. I've found this to be true with other times I have booked rooms on a third party site in the past. She suggested calling the hotel and specifically asking for a non handicap room in the future. So just a heads up.

Positiv:: The room was very comfortable and had a great use of space. Never felt crowded. The staff was very friendly and very helpful. I would recommend the hotel to anyone staying in Chicago.

Positiv:: Decor is modern and fun. Staff was exceptionally friendly and accommodating. Very clean. Comfy bed.

Negativ:: I signed up for their program. All hotels seem to be doing this. So I have ANOTHER card in my collection. The card gets you points and you don't have to pay for your bottled water in the room.

Positiv:: The staff was super helpful, check-in and check-out was easy, and it was one of the best night's sleep I've ever had! My boyfriend and I loved this place and we will definitely be returning.

Negativ:: One thing I don't like about the aloft hotel that me and my family was told to leave the hotel because they smell smoke coming from our room which don't smoke and plus we had our one year old son with us. The lady told us we had to look leave we had half a hour to leave we had a reservation from Friday to Sunday we got put out Saturday evening .... We was falsely accused

Positiv:: The staff members were some of the best that I have had encounter. They were friendly and had the answers to all of our questions, informative without being annoying. The staff ensured that we were treated right and comfortably, from the valets, front desk receptionist, to the custodians.

Negativ:: I enjoyed everything about the hotel.

Positiv:: Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.

Positiv:: Great location, great value for the price.

Negativ:: Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.

Positiv:: Large rooms and bathrooms. Plenty of fast elevators. Great location for the north end of the Magnificent Mile.

Negativ:: More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.

Positiv:: The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street.

Negativ:: The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.

Positiv:: I would have preferred a discount on the Parking for staying in the hotel.

Positiv:: Great spot. Conveniently located. Pleased overall with the property.

Positiv:: we were traveling with our toddler. the hotel crib came with complimentary johnson & johnson toiletries and a stuffed bear. the room was clean, comfortable and spacious enough to be tolerable with a toddler in the same room. the bathroom was spacious, in excellent condition and well-appointed. we were on a high floor and had a great view of the city.

Negativ:: it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.

Negativ:: Rooms too small

Positiv:: The French ambiance.

Negativ:: A bit expensive.

Positiv:: Great location, beautiful room and good staff.

Negativ:: Except for my wife losing her nose ring and no thin sheets were available; our stay was outstanding.

Positiv:: beautiful hotel

Negativ:: bed was too soft

Positiv:: Room was nicely appointed and very functional

Positiv:: Very accommodating and nice place. Excellent value!

Negativ:: Nothing!

Positiv:: I was surprised at how well the hostel was maintained. The staff was incredibly friendly and helpful.

Negativ:: The blanket was to small.

Positiv:: Safe, welcoming environment. GREAT location close to a variety of attractions, amenities and public transportation.

Positiv:: It was very clean, great downtown location, employees were very nice and provided lots of info on the area like where to eat and what to do. The place was fairly quiet, provided breakfast, and had sitting areas with nice leather arm chairs.

Positiv:: Sehr zuvorkommend und nett. Ausgezeichnetes Preis- Leistungsverhältnis!

Negativ:: Nichts!

Positiv:: Ich war überrascht, wie gut die Herberge gepflegt war. Das Personal war unglaublich freundlich und hilfsbereit.

Negativ:: Die Decke war zu klein.

Negativ:: I was here Sunday through Friday. My sink broke on Tuesday and was never repaired. They changed the towels and made the bed, but didn't clean the room. I shutter to think what the sticky substance on the bedside table was. I didn't eat any gummy candies, but kept finding bits of said candies in the room. Clearly, it hasn't been cleaned in awhile.

Positiv:: So ridiculous paying 19$ for wifi

Positiv:: I really liked the location of this hotel. Even though I booked it for a friend, I was next door at the Westin. One thing I REALLY loved was the fact that you need a key to use the elevators to go onto the floors. That was a perk.

Negativ:: BUT. My room wasn't 100% cleaned. When I went to check in, I went up to the room and looked it over. There was leftover food in the mini fridge, there was a few bottles of alcoholic drinks missing that Im hoping Im not going to be charged for, even thought house keeping came up and told me I wouldn't be charged. NOT only that, there were condoms(unused) and a bottle of lube left in the room. My only issues...

Positiv:: Cool, hip decor, great location to restaurants and 10Pin Bowling alley, just steps away from House of Blues, walking distance to shopping district and theater district, Marina Parking garage has great rates just next door.

Negativ:: Finishes could use a makeover, I have stayed there for years and it could use an update. Would rather see a walk in shower instead of cheaper looking old tubs (however OUTSTANDING water pressure). Breakfast is a little pricey too.

Positiv:: Beautufully located in downtown Chicago, we enjoyed close proxumity to restaurants and attractions. The room had most everything one would expect, except a mini-fridge. We did not get to dine in the hotel but the bar and restaurant both looked great. Our 8th floor room had a brief view of the river but was obstructed by the parking garage. Parking is $71. We chose to park 4 blocks away ($20 overnight).

Positiv:: Nice , good location.

Positiv:: The rooms are nice size, it's in a great location, the fitness center is nice and the bar is popular. The rooms have an eclectic look. The beds are comfortable and the hotel is quiet. The staff was attentive and curtious. The price was very good for the location.

Negativ:: We ordered food at the bar and they checked on it twice but it never came. Everything else was great

Positiv:: Overall hotel is good...good location, nice athmosphere, etc

Negativ:: Bugs in the bed! ... Woman hair in the bed! ... Air conditioner not working properly....

Positiv:: Location in the heart of Chicago downtown.

Negativ:: Lack of concern for the interests of customers. I was a Marriot Gold Elite member and after this recent stay I felt like I should quit the reward program for good.

Positiv:: Location Rate

Negativ:: Small room and bathroom Hotel could have been cleaner. Room temperature hard to regulate Very dated

Negativ:: No available movies to watch in room.

Positiv:: Great customer service! The staff was very helpful and informative. The Manager spent about 20 minutes with us outlining key points on a map he provided of places to go and things to see as well as the walking distance from the hotel. The whole staff was very friendly. The ambiance of the hotel decor & design was outstanding, not to mention the perfect view from our room. The location is superb & right in the center of Chicago's nightlife.

Negativ:: The only thing that I didn't like about the place is that they shut down the pool area earlier than most hotels. But overall would rate this hotel a perfect 10. Great experience and would definitely recommend!

Positiv:: The hotel was in a great location, it was close to a variety of restaurants and activities. Also there is access to the red line subway directly in front of the Hotel. It was a clean and stocked with complementary coffee! We also had great help from Reggie with our luggage. He was friendly and made everyone laugh. Alma at the check in desk was also very helpful.

Negativ:: Overall everything was great except for our first encounter with a lady at check-in. We were trying to describe an issue we were having about our luggage. Our flight lost three of our bags and would be delivering it to the hotel. We were brushed off and felt as if our issue wasn't important enough to be listened to. Alma was able to step in and help.

Negativ:: There was a few hairs under pillow and in the bathroom upon arrival .

Positiv:: The staff was so friendly and I enjoyed the free coffee service in the mornings. I also took advantage of printing out my boarding pass with their easy airline check in computer in the lobby.

Positiv:: Valet parking was very expensive for the weekend. We could've chose self parking which was around the block but did not know that until we arrived. We chose the valet parking because we were exhausted from the drive into the city. You have to really look for the hotel driveway to pull in off of the street in unfortunately we arrived on a Friday evening and it took us three or four times driving around the block in bumper-to-bumper traffic to get in.

Positiv:: It was a great hotel, great rooms, very clean, and a pretty nice view of downtown Chicago. All of the staff was amazing and any question we had was answered. If you drive there are tons of parking garages right in the area that are in walking distance. We decided to walk everywhere since it was all right there. We loved our stay and will stay at the Hilton again.

Positiv:: The beds were nice and the rooms were very clean. The staff was okay, very effective. I liked the showers and fluffy towels. Good view.

Negativ:: The window in my room was missing the safety piece that prevents it from opening all the. A 21 story fall may have adverse consequences to the curious child. For me it wasn't a huge deal, I don't have a kid that's going to fall out a window, but it does show a lack of attention to detail. I also noticed the exterior of the building wasn't as clean as other hotels.

Positiv:: Great location! Housekeeping was very attentive and room was fresh and clean each day.

Positiv:: Loved that Weber Grill is downstairs!

Negativ:: Although staff was polite they didn't seem to genuine. Clare was great!