Hotels in Chicago

Positiv:: Club Level war hervorragend. Die Angestellten waren einfach super. Das Essen war großartig.

Positiv:: Die Lage ist ausgezeichnet. Das Personal ist gut.

Positiv:: Das Personal war unglaublich. Alles von der Einrichtung bis zum Komfort war es Superior in Qualität und Geschmack. Fantastische Lage. Super Pool und Spa.

Negativ:: Die zusätzliche Zimmer-Service-Gebühr

Positiv:: Comfortable bed great location

Negativ:: The bath towels were hard

Positiv:: Das Personal in der Club Lounge war hervorragend. Das Angebot in der Lounge lässt keine Wünsche offen. Unsere Suite war geräumig, man fühlte sich richtig zuhause.

Positiv:: Friendly staff

Negativ:: Nespresso machine didn’t work, but they brought us a new one.

Positiv:: Wonderful location, extremely professional staff, beautiful room

Positiv:: Great location, great views. Very comfortable room, bed and spacious bathroom

Negativ:: Expensive

Positiv:: Excellent hotel Staff amazing especially housekeeping Great large room

Positiv:: There is so many things to say: the staff performed customer service on a level that far surpasses anything I’ve experienced before, absolutely exceptional. We just mentioned upon checking in my grandson turning 1 years old and one of the staff members placed a balloon, cake and card in our room, how awesome was that

Negativ:: Nothing.

Negativ:: Room was small Food (in room dining) was disappointing

Positiv:: Die Suite war sehr schön. Die Lage des Hotels ist hervorragend. Das Rezeptions-Personal war zuvorkommend, freundlich und kompetent.

Negativ:: Die Organisation des Zimmer-Service hat an einem Tag nicht richtig geklappt.

Positiv:: Pretty hotel in central downtown Chicago. the outdoor staff is very strong, friendly and helpful.

Negativ:: We arrived on July 4th and immediately upon checking in were told by the check in person that for $50.00 per person we could watch the fireworks from a private area in the hotel. I thought that was very cheesy. We went outdoors and watched them for free.

Positiv:: Tolle Lage, sehr zentral. Schönes großes Zimmer mit Blick auf den Chicago River. Großes Bad.

Negativ:: Frühstück zu teuer.

Positiv:: The location is central and have proximity from many things

Negativ:: They gave us room in the same floor as the kids suite which wasn’t a good option And the room were next to the elevators which was annoying as well

Positiv:: Tolle Lage. Der Service war ausgezeichnet. Gut eingerichtete Zimmer.

Positiv:: Alles

Negativ:: Am nächsten Morgen zu verlassen

Positiv:: Super coole Einrichtung, high end Materialien und Geräte. Super Personal, tolle Lage. Null Nachteile. Übernachten Sie hier, wenn Sie es sich leisten können.

Negativ:: Nichts!

Positiv:: Die Zimmer sind klein, aber sehr komfortabel. Wundervolle Leute.

Positiv:: Schönes relativ neues Hotel in bester Lage zu allen Sehenswürdigkeiten in Chicago

Positiv:: Nothing

Negativ:: Totally not worth the price. The rooms were dirty and the service was subpar. When we asked to change the room, the reception staff reacted rudely and went to check if it was really dirty like we said. The shower pressure was weak and the room was never cleaned during our stay. This hotel fronts as a 5, star but actually feels like a 3 star.

Positiv:: Amazing stay with exceptional staff. Perfect location with rooftop pool and bar. We were pleasantly given a bottle of bubbly with a note to help us celebrate our anniversary. Couldn't have been happier with the Viceroy. Thank you!

Positiv:: Great location and view!

Negativ:: Beds and pillows were not very comfortable. Sheets were not soft, and the pair on one of the queen beds had a small tear.

Positiv:: Das Hotel ist in einer großartigen Lage. Nicht weit von der Magnificent Mile entfernt. Ebenso nicht weit zum Loop. Wir haben alles zu Fuß erreicht. Die Zimmer sind sehr geräumig und luxuriös.

Negativ:: es gibt absolut nichts auszusetzen.

Positiv:: Friendly staff

Positiv:: Amazing bathrooms, good views and the staff was very accommodating

Negativ:: The location is good but with any downtown you can be accosted by homeless etc and this is no exception

Positiv:: We ate breakfast in Somerset one morning and it was very good. Super cool decor.

Negativ:: Our stay was excellent, the hotel is well located, stylish, and very comfortable. Our only complaint was the mandatory resort fee. It's not a resort, it's a hotel. Furthermore, when we arrived we put on our suits to go up to the rooftop pool and it was so crowded and noisy with bar patrons we immediately turned around and left. It was obvious to us that these people were for the most part not hotel guests, but rather were outside patrons of Devereaux, the poolside bar and restaurant. It just wasn't our scene, we wanted a quiet lounger by a pool, not a bumping bar. This would be less off-putting if we weren't then charged a resort fee for the privilege of competing for space with bar patrons who were not paying that same fee. But apart from this one issue, our stay was excellent.

Positiv:: I loved the employees

Negativ:: Pool was tiny and closed at 6pm, rooms too small, no dresser or anywhere to put clothes away. Food burnt. Toiletries used by prior guests, windows look into other rooms, tv cable was sporadic and could not see hotel account, no pay per view or movie

Positiv:: The cleanliness

Negativ:: Difficult too locate...

Positiv:: As above. Amazing location for food and walks, beds were very comfortable.

Negativ:: Rooms were a bit small and the room housekeeping was below what we expected. Location and service staff were outstanding. If we stayed again we would request a single bed or 2 rooms.

Positiv:: Great hotel, rooms were spacious and bed very comfortable. Somerset restaurant is very nice. Good location and Gold Coast area has great restaurants.

Negativ:: Rooftop pool is so busy. Given they let non-guests use the pool area it means it’s very crowded and not comfortable.

Positiv:: Clean and modern

Negativ:: Pool, better restaurant with faster service and better drinks. Both my mimosa and Bloody Mary were gross

Positiv:: Great design and character, if a little gimmicky. Fun rooms and fantastic location.

Positiv:: Very pleasant staff.

Positiv:: I loved the modern vibe of the place. The front desk staff was very friendly and generally helpful.

Negativ:: Our family had a bad experience with one waitress in the restaurant. Two other waitresses did come to the rescue and salvaged the meal, but we were very unhappy with our original waitress. Kids were disappointed there was no pool.

Negativ:: We requested for separate beds and they were not available.

Positiv:: Very nice front desk staff. Rooms were comfortable and the air-conditioning work

Positiv:: It was one of the best hotel I have ever stayed in for a long time. It was beautiful and clean. The staff was all helpful

Negativ:: Nothing

Positiv:: The staff was SO friendly. We made the trip for our anniversary and they made us feel extra special throughout the duration of our visit. The room was absolutely incredible and the location was perfect. We will absolutely be back!

Positiv:: Hotel employee delivered room service/extra shampoo as needed.

Positiv:: Location

Positiv:: Very unique! Loved the area and atmosphere! Cleo and Leo are so helpful :)

Positiv:: Best hotel in Chicago, in my humble opinion. Everything from the staff, to the cool facility, was great. Exceptional value. Outstanding location. Spacious, luxurious rooms.

Negativ:: There isn't much negative to say. The elevators are kind of quirky and take a little getting used to. There's no real view but I wouldn't expect that in a big city.

Positiv:: Tolles Personal.

Positiv:: Wunderschön. Super Service. Wir kommen wieder.

Positiv:: Modernes Hotel mit historischen Features. Großartiges Personal

Negativ:: Heizung war seltsam war schwer zu regulieren und die Temperatur im Zimmer.

Positiv:: Beautiful hotel and very friendly and accommodating staff! Also room was nice and extremly clean

Negativ:: Beds were too firm. A little bit of a delay on getting into room, it was ready about an hr late

Positiv:: Everything, we had the spa room, which is big and amazing room, the best bathroom we have ever had. The best Kimpton we stayed so far. The restaurant on the roof At the hotel is so delicious. Perfect as always.

Positiv:: Rooms simple, cool and spacious. Bed bathroom and toiletries all a great standard . Impressive to be staying in the loop in such a great building and with views of a similarly great skyscraper. Staff were all great when I needed anything.

Negativ:: The reception lobby is on the 2nd floor and as a result you can come and go to your room without interacting with anyone- it felt very anonymous. I found the room quite dark.

Positiv:: Text messaging for any requests/questions was my favorite feature. Awesome location was a delight! Friendly staff and accommodating our requests was the icing on the cake. Rooms were super clean

Negativ:: We did not get the bikes that we wanted to see the city.

Positiv:: I just love how the place is very close to other locations! I just love the staffs and they were very welcoming. Definitely worth every cents!

Positiv:: Beautiful, well decorated hotel. Great location and great value!

Positiv:: the staff-everyone so helpful and friendly.

Negativ:: Boleo is closed for week ends

Positiv:: Love the location Love the nearby things to do Love the bed

Negativ:: Room was a little tight Not all the lights were working in the room The sink being outside is a bit annoying No full length mirror

Positiv:: Cool and updated hotel. Beautiful.

Negativ:: Wish I had a bathtub!

Positiv:: Design, Stil, Lobby und Bar Einrichtung, Publikum, Kaffee+Tee morgens zum mitnehmen

Positiv:: Location,deco, convenience to Starbucks, steadfast restaurant was amazing

Negativ:: N/A

Positiv:: Sie efüllen all deine Bedürfnisse. Super Concierge. Tolles Personal. Wunderschöne Aussicht. Wunderbares Restaurant und Bar. Schön dekoriert für Weihnachten .

Positiv:: Tolle Lage, wunderschönes Hotel, wunderbarer Service und schön ruhig.. ?sehr komfortabel und luxuriös.

Positiv:: Super Restaurantempfehlung und Service!

Positiv:: It was everything you want a 5 star hotel to be. When we walked into the elevator we were hit with the most intoxicating, wonderful smell! The lobby is impeccable and the staff was warm and welcoming. The art work was phenomenal. We loved our room and our view was stunning. Everything about our stay was 5 stars +. We will go back.

Negativ:: It exceeded our expectations. We have no complaints.

Positiv:: Super elegant, tolle Aussicht, gemütliche Betten, saubere Zimmer, freundliches Personal

Positiv:: Staff were generally excellent

Positiv:: Everything! Perfect location, welcoming staff, beautiful room, great value!

Negativ:: Nothing- it was great!

Positiv:: Super location, quiet

Negativ:: For a Four Seasons hotel and the cost, I would expect a roomier suite.

Positiv:: Good breakfast and friendly staff

Negativ:: shower head was broken, making it tough to take a shower as you had to hold up the shower head. Mini bar was warm so all contents in the mini bar were warm.

Positiv:: Everything is perfect

Negativ:: Bei starkem Wind, viele Geräusche. Spa/Fitness Bereich war während mehreren Tagen wegen Sanierung geschlossen, ohne vorherige Information.

Positiv:: Everything

Negativ:: No such thy

Positiv:: Staff was incredibly friendly and willing to help in any way you asked and even when you did not ask the extras you would get along the way that were not requested set the Four Seasons apart.

Positiv:: Alles. Mir hat alles gefallen. Die Kapseln und Duschen und Personal. Boogies.

Negativ:: Dass ich nicht länger bleiben ... Ich liebe alles über das Zimmer.

Negativ:: Fitnessraum Art ärgerlich ist.

Positiv:: Wir fanden, dass das Zimmer war nur halb Waschtisch und Bad. Wenn Menschen reisen, sie sind immer bereit für etwas. geben Sie Sinn macht es ihnen genügend Platz zu machen.

Negativ:: Das Café hat Bach runter

Positiv:: Das Personal ist wunderbar.

Negativ:: Der Zimmerservice war unterschiedlich. zweimal das gleiche Sandwich bestellt, erhielt komplett anderes Sandwich und Beilagen.

Positiv:: Lage, freundliches Personal

Positiv:: Happy Hour von 7-8, kostenlose Getränke für Hotel Gäste

Positiv:: Layout, Annehmlichkeiten, Bett

Positiv:: alles

Negativ:: nichts

Negativ:: I was on the 12th floor, Saturday night-no elevators available due to all coming from the Rooftop. Need to dedicate a couple to exclude the top floor. Had to walk down the stairs in heels!

Positiv:: The location was ideal for exploring the city.

Negativ:: Nothing

Positiv:: Die Lage des Hotels ist großartig, wir sind fast überall hin gelaufen. In 25 Min ist man am Navy Pier, der Millenium Park ist 5 Min um die Ecke. Es gibt zahlreiche Restaurants und Snackbars in der Nachbarschaft. Das Personal im Hotel war sehr aufmerksam und zuvorkommend. Absolutes Highlight ist die Rooftop Bar! Die Zimmer sind wundervoll gestaltet und ausgestattet. Ich würde dieses Hotel in Chicago immer wieder buchen und kann es wärmstens weiter empfehlen!

Negativ:: Nichts! Es war alles fantastisch.

Positiv:: Clean, comfortable

Positiv:: The hotel really was as good as it gets! Top location in easy walking distance to all top sights such as the Riverwalk with it’s Cafés, Bars and boattour piers (3-5min), the Millenium Park (10-15min), Magnificient Mile for endless shopping and even the Navy Pier if you don’t mind some longer walks (abt 30min+). Great restaurants closeby but it was also more than convenient to have the possibility to end the night in one of the great bars of your own hotel: inviting bar on 2nd floor – rooftop bar with incredible views, cocktails and DJ on 26th floor, live music (check schedule) on 25th floor. Great design/retro-design with cute and well equipped little Smeg fridge in the comparatively spacious and clean bedroom. Loved the huge shower and carefully thought out amenities! To cut a long story short: would definitely return!

Negativ:: Given the great rooftop bar in prime location, this hotel attracks quite some party folks during the weekend so I assume people looking for a serene and quiet accommodation might not love the hotel that much. As mentioned in previous comments, you could hear some music in the higher floors. We were at the 22nd floor and could faintly hear the music but could well sleep. The hotel cannot be blamed for some noisy room neighbors obviously inviting others to their room later that night - this can happen everywhere. Once in the room, the walls seem fairly soundproof though. But I would suggest the hotel management to ‘enrich’ the already extensive amenities by some earplugs for those who didn’t bring them themselves.

Positiv:: Room was spacious clean and beautifully designed The staff were efficient helpful and friendly

Negativ:: Coffee percolator would have been better to have

Positiv:: The rooftop bar had an exceptional view and great cocktails and conversation! I liked the music too.

Negativ:: The sheets smelled a bit too much like bleach. Pillows not very comfortable.

Positiv:: The room size and layout, the hotel location, the gym, the yoga mat in the room

Negativ:: The windows could not open, low natural light, no slippers

Positiv:: Location, location, location! Many things are just a few minutes away: Cloud Gate/Millennium Park, Route 66 starting point, Chicago Architecture River Cruises starting point, the L train station, many place to eat: Giordano’s Pizza, Nutella Cafe, Wow Bao, Garrett Popcorn and many other. My room on the 13th floor was nice, clean and quiet and the bed was comfy. There is a bar on top of the hotel(floor 26) witch offers nice views of the surrounding buildings (not sure how quiet are the rooms on the floors below the bar). The hotel does not offer a breakfast but there are many places to eat around the area.

Positiv:: Distinctive room decor. Plentiful usable spaces and surfaces in the room. Not very big but well designed. Friendly, efficient breakfast staff (especially Hugo the waiter and the lady who seated us), except on the third morning. Fast, comma efficient checkout. Very helpful receptionist with hailing taxi on street.

Positiv:: Staff were excellent - fixtures and fittings were very chic. Decor overall was well thought through Gym was great Rooftop bar was excellent.

Positiv:: Great location. Nice friendly staff. Very clean and comfortable. Would definitely recommend to others and stay again.

Positiv:: Der Service und die Liebe zum Detail waren ausgezeichnet

Negativ:: Dass sie keinen Whirlpool im Hotel haben.

Positiv:: sehr sauber

Negativ:: kein großer Spiegel im Zimmer

Positiv:: Toller Fitnessraum und Pool. Ich liebe die öffentlichen Bereiche, wie die Lobby Bar. Es war gut, ein Starbucks im Hotel zu haben.

Negativ:: Selbsteinparkgarage war weit.

Positiv:: The room and lobby are gorgeous. So nice to have bar on terrace and a restaurant. I also took advantage of the gym and it was great!

Negativ:: I do not love the location

Positiv:: The Val-lay parking young man at the front entrance was Super helpful day 1 and day 2. College student (don’t remember his name). When checking in the young lady answered all my questions and was very polite when I asked her to repeat it 2-3 times because I wasn’t comprehending it. I was pleased with the location and the rate I received online.

Negativ:: That I wasn’t told about the need for the key card in the elevator after a certain time and mine wasn’t working very good so I ended up having to walk down 6 floors via stairs to get back to my room. Also for the $ one pays there should be a breakfast bar.

Positiv:: I loved the complete stay

Negativ:: No dislikes

Positiv:: Nice new rooms. Good location

Negativ:: Bar was more expensive than most in the area

Positiv:: Great hotel, me and my son love it.

Positiv:: Grosse Lobby mit freundlichem Empfang. Problemloses Check-in um 02:00 AM. Wir haben ein normales Premium Doppelzimmer gebucht und erhielten ein wunderbares Eckzimmer ohne Aufpreis.

Positiv:: The only thing that met my expectations for a five star hotel was the location

Negativ:: There is no way this hotel deserves to be rated as a 5 star hotel. We chose a 5 star hotel for a romantic weekend at the spa and a five star experience. Unfortunately we got neither. The spa was closed and the staff simply gave us a list of others.

Positiv:: Was the bed like a cluod

Positiv:: Location was great, bed was comfortable and the hotel was very clean. My kids loved the cookies in the lobby.

Negativ:: The door to the bathroom was really hard to close. Would have appreciated a bit more information about restaurants and stores close by.

Positiv:: Everything, especially my in room dinner. A perfect stay. Beautiful room, delicious food, incredible views. Pure luxury in every aspect.

Negativ:: Several taxes applied to bill as well as a pet charge that was not obvious during the booking process. I ended up paying hundreds of dollars more than I anticipated for a one night stay.

Positiv:: Location was great and Catherine the concierge was fantastic

Negativ:: Some kid pooped in the pool and so they had to close the pool. This was disappointing after a long day if walking and we just wanted to soak in the pool. Also our room had a fridge in it but you couldn’t use because you couldn’t take the drinks out of or we would be charged. Pretty bummed when you bring food back to the room and learn you can’t keep it could

Positiv:: clean quiet “ new-feeling”

Positiv:: Super Lage, ein bequemes Bett. Ruhig. Gutes Restaurant und eine Bäckerei unten. Super freundliches und hilfsbereites Personal. bietet tolles Preis- Leistungsverhältnis.

Negativ:: Das Zimmer war sehr, sehr nüchtern. Ich habe auch keine kostenlose Feder Bettwäsche auf Anfrage bekommen .

Positiv:: Die Nähe zu Restaurants, Bars und lustigen Aktivitäten ist nicht zu schlagen. Das Personal war freundlich und zuvorkommend.

Positiv:: Komfortable Zimmer. Ausgezeichnet die Liebe zum Detail. Super cooles Hotel Bar.

Negativ:: Ich habe keine Beschwerden.

Positiv:: Wirklich sehr ordentlich Hotel, fantastische Lage und Preis

Positiv:: Ruhig, lebhaft, schöne Betten, tolle Lage. Liebte die Bademäntel und kostenlose, bis vor die Tür am Morgen geliefert Joe. Blick auf eine Mauer in meinem Zimmer, aber kein Straßenlärm entweder!

Negativ:: Ein bisschen teuer

Positiv:: Ein sehr cooles Hotel. Die Lage war großartig und die Zimmer waren sauber.

Negativ:: Nichts

Positiv:: The staff were friendly and helpful,especially Captain Chris !!

Negativ:: Zero, maybe a bigger room

Positiv:: Very friendly staff, great location.

Negativ:: No tea and coffee facilities in the room and no fridge. Not a big issue though and it did not spoil my stay.

Positiv:: The decor was fun, although it reminded me of a Hard Rock Hotel.

Negativ:: Parking is pricey. Parking location isn't too convenient. No coffee maker in the room, only delivery in the morning meant that I had to leave the hotel for an evening coffee. Surprised that there was no closet - only hooks. View was terrible, although the swinging acrobat sculpture was a creative and fun way to try and make it more interesting.

Positiv:: Immer wieder eine Reise wert, wenn in Chicago, dann ins Acme! Unkompliziert, erfrischend und einfach gut.

Positiv:: Location is good.

Negativ:: Very thin walls and windows. Too much noise from everywhere. Beds are Ok. Shower water sprays all over bathroom.

Positiv:: Friendly and accommodating staff. Funky decor and the little extras like coffee delivery in the morning

Positiv:: Clean room

Negativ:: Staff weren’t friendly

Positiv:: MY experience was amazing. The hotel was very unique and different, but in a great way. The hotel gave me a new york vibe. The staff was amazing and friendly. They answered all our questions and was very helpful with giving us directions around Chicago. When I come back to Chicago I would book this hotel again!

Negativ:: I hated the parking

Positiv:: Central location, courteous & co-operative staff, Clean room

Negativ:: A little dingy look, no external view from our room, insufficient lighting

Positiv:: location

Negativ:: a few issues with the lifts

Positiv:: Super Unterkunft, können wir nur weiterempfehlen!!!

Positiv:: Location : very good (bars/restaurants/shops/Lake M./ Riverwalk/metro/..) Atmosphere: nice / friendly Room : cosy/ nice furniture/v.good bed; that one was big

Negativ:: Where’s my coffee....? Should put a coffee machine. Where’s my free bottle of water...?

Positiv:: Sehr gastfreundlich. Das Personal war sehr entgegenkommend. Schön Platz!

Positiv:: Fantastische Lage, super Zimmer. Ich würde wieder in einer Minute.

Positiv:: Die Menschen sind freundlich Das Restaurant ist sehr gut Design ist aktuell Die Betten sind komfortabel

Negativ:: Die Klimaanlage im Zimmer war laut

Positiv:: Wir hatten ein tolles Wochenende im The Thompson! Die Lage, das Personal und das Zimmer waren hervorragend! Wir werden auf jeden Fall wieder hier übernachten!

Negativ:: Body Haare auf dem Waschbecken. Flecken auf der Toilette. für den Preis etwas eklig.

Positiv:: Das Bett und die Dusche waren super!

Positiv:: Die Zimmer waren modern und gut ausgestattet.Weltklasse Restaurant nur 50 Meter entfernt.

Positiv:: Das Bett ist unheimlich weich und das gesamte Personal ist super freundlich. Tolle Lage und das Nachtleben im Hotel ist ein Bonus. Kostenloser Internetzugang und ein Business Center ist immer ein Bonus. Super für junge Geschäftsreisende und Freunde.

Positiv:: Tolle Badezimmer

Positiv:: Sehr sauber und modernes Boutique Hotel! Ich habe meinen Aufenthalt sehr genossen und werde wiederkommen!

Positiv:: Super Page. Er hatte eine exzellente Energie und war sehr angenehm!

Positiv:: Die Angestellten, die Lage, die Unterkünfte, die Sauberkeit.

Negativ:: NICHTS

Positiv:: The staff was so friendly and nice -the lobby and bar were so comfortable and welcoming -we really did enjoy it and look forward to visiting agsin

Negativ:: Nothing

Positiv:: The location, the styling and the staff

Negativ:: The only issue I can think of is that the air conditioning unti was noisey. Otherwise, no complaints.

Positiv:: This was my second time staying at the Chicago Thompson. It was perfect for business travel. I really like the location of the hotel, and the service is very good. The bed and bed linen are very comfortable, the bathroom products are lovely. I will stay again.

Negativ:: Nothing

Positiv:: The location was fantastic and very accessible to a lot of restaurants nearby. The room was beautiful as well.

Negativ:: The bathroom looked beautiful at first glance, however, the toilet didn’t flush 50% of the time and the rain shower (although turned off), would randomly pour water out at all hours, interrupting sleep quite a few times. The bathroom door was glass so it was impossible to use the restroom at night without waking up your partner with the lights.

Positiv:: The location was great,great food in walking distance

Negativ:: nothing we had a great time

Positiv:: Location

Negativ:: Staff not friendly Room was very warm Floor dirty

Positiv:: Location good. Breakfast a la carte' not bad but sufficient. Clean and convenient rooms

Negativ:: General staff : Slow service at breakfast; waited for a cup of coffee around 15 minutes. Bar staff attitude was very rude ; I asked for a glass of wine 30 mins before closure. Reception staff was very unexperience; I was charged wrong and they could not prove it - no check. At the end my c/out took 35 minutes!

Positiv:: Gute Lage, schönes Zimmer . Nettes Personal, waren alle freundlich. Gute Lage für Sightseeingtour

Positiv:: Excellent location, very clean & comfortable.

Negativ:: Service was poor. Had to call the front desk to get sheets, blanket and pillows for my kids.

Positiv:: Best location in Chicago

Positiv:: Location was awesome.

Negativ:: When I arrived late at night, my bed spread had two stains on it and when I pulled the covers, you could tell the bed hadn't actually been made, just arranged. Likely I slept in someone else's used sheets.They changed the whole bed the next day. REALLY didn't like that. Also, they charge for bottled water and they have no coffee machine in the room. For the amount of money they charge, none of this is cool...

Positiv:: the staff was wonderful. loved everything about it.

Negativ:: no

Positiv:: Ich verreiste mit meinem 5 Jahre alten Kind um Chicago zu sehen. Ich liebe die Ruhe des Hotels. Das Personal war großartig. Sie bekommen das, wofür Sie bezahlen.

Positiv:: We’ve been coming here for 25 years and always receive extra special, personal customer service, the bellman are wonderful, and the location is convenient for everything we like to do in Chicago.

Positiv:: Ritz is always good.

Positiv:: Very nice lobby/bar area. Large, clean room.

Negativ:: A chaise lounge as the only seating! C’mon! Needs a bathroom redesign. BIG step up and into tub/shower. No hooks. Mattress edge beaten down enough that you feel you may roll out.

Positiv:: The restaurant was exceptional. The service was responsive, attentive and courteous.

Negativ:: Nothing.

Positiv:: All was great We will be back

Positiv:: The service was exceptional.

Negativ:: No complaints.

Positiv:: Location.

Negativ:: Valet was late and disorganized

Positiv:: Die Lage ist toll

Negativ:: Ist eine riesige Enttäuschung nach Ritz Carlton,s in Europa

Negativ:: I thought I had booked 1 room with 2 queen beds for my adult daughter and I. We ended up with a king. It could have been my mistake, but the link showed two queens when I booked.

Positiv:: Great bed, lovely view of the lake, perfect location.

Negativ:: Should not charge for WI-FI service.

Positiv:: Pros Location, bar, restaurant, view, bed, service

Negativ:: Small room, small bath, no separate shower stall, mini bar not cold and limited soda selections

Positiv:: The staff was excellent

Positiv:: Location and hotel itself.

Negativ:: Nothing

Positiv:: Very impressed with the no tip policy - pay staff well and reserve gratuity for exceptional and not expected service

Positiv:: Immaculate, amazing attention to details, superb house keeping staff, 24 hour room service with excellent food

Positiv:: Staff attentive and polite Spa facilities and staff were excellent Room spacious Bathroom nice Great with kids Loved having fridge and microwave

Negativ:: Loud music in room next door Elevators slow

Positiv:: The size of the room!

Negativ:: Furniture needs to be better kept.

Positiv:: Staff were friendly and helpful. Great location.

Negativ:: The restaurant wasn’t that good.

Positiv:: No complaints about property. Everything was beautiful. Staff nice.

Negativ:: I asked for a room that had a view and they gave me a room that faced a parking garage. Would have liked to be in a room in front of building. Didn’t use balcony much because of that.

Positiv:: Simply put, everything. From the moment we arrived the staff was wonderful, the ambiance was great and the decor, top notch. Did I mention the ‘A L’Orange Duck Wings, you have got to try these. We will be regulars here for the foreseeable future.

Negativ:: The only downside is the hot tub was down at the spa.

Positiv:: The eucalyptus steam room in the spa was wonderful! Also, the valet washed and vacuumed out my car!!

Negativ:: No! I absolutely loved everything!

Positiv:: The location

Negativ:: I and here for a relaxing time while at work. Huge inconvenience that my hotel never allowed me internet. I was never told that this particular room does not get internet service which was none because of previous complaints from front desk

Positiv:: Tolles Hotel! Super nettes und hilfsbereites Team!

Positiv:: Location.

Negativ:: Drop off service was never available. Shower didn’t function properly. Computers were down which delayed are checkin.

Positiv:: Great hotel. Great staff

Positiv:: The bathroom very spacious & updated

Negativ:: No refrigerator in room to keep drinks cool, Parking was 70 a Night were everywhere else was 30 to 40 a day.

Positiv:: The Nomi restaurant is a big plus+. Convenient location.

Negativ:: We booked a water towel view, but the window facing the tower was tiny...(Note: this problem does not exist with lake views, so either no upgrade or full upgrade would be probably better) All upgrades rooms face Michigan Ave, so the nights could be noisy.

Positiv:: Made my reservation on line for a suite the day before we get there we get a call that it was not available! It was a non refundable package yet you call me to tell me we don’t have a room . So you move us to a smaller room not enough time to find anything else . The next day you call while we are out for dinner and tell me you need to move us again because that room was taken for a wedding party TWICE. You moved us

Negativ:: When we book a reservation and it confirmed give us that room

Positiv:: Great location

Negativ:: A bit tired

Positiv:: Everything

Positiv:: Great hotel and the location is the best. The service and staff are excellent!

Negativ:: Everything is great

Positiv:: Hotel mit allem Comfort in guter Lage.

Negativ:: Sehr teuer.

Positiv:: Lage ist fantastisch- zu Fuß alles erreichbar.

Negativ:: Kein outdoor Bereich

Positiv:: Staff help and friendliness was wondeful!! Location is fantastic!!

Negativ:: The bed had a mattress cove/pad that was uncomfortable and did not stay in place. It bunch up under your body when you moved. Not the best!!

Positiv:: It is s super comfortbale hotel - perfect to relax after a stressfull day

Positiv:: Nice bed and pillows

Negativ:: N/a

Positiv:: Lage

Negativ:: Zu viel Street und Lärm aus dem Flur.inkonsequent Service von den Zimmermädchen.

Positiv:: Geräumige Zimmer, modernes Aussehen, und das Personal war hilfsbereit.

Negativ:: Keine Kaffeekapseln am zweiten oder dritten Tag! Kein riesiges Problem, Coffee Shops in der Nähe.

Positiv:: Lage. Das Personal war sehr nett.

Negativ:: Die Zimmer müssen einige Aufmerksamkeit, vor allem das Bad.

Positiv:: Lage des Hotels ist super und der Service war ausgezeichnet.

Negativ:: Der Zimmerservice lieferte mir keinen Tisch zum darauf essen. Musste auf dem Bett essen.

Positiv:: Das Personal war hilfsbereit. die Einrichtungen waren sauber

Negativ:: Stock war nicht fertig Woche. Fliesen im Bad waren nicht vollständig gedeckt.

Positiv:: Die Lage war gut

Negativ:: Die Zimmer waren klein, Löcher in den Wänden und schmuddelige Spiegel. Feuchte Zimmer und die Betten waren nicht die weichsten.

Positiv:: Lage und Ausstattung

Negativ:: Die Bar

Positiv:: Die Lage war zentral zu allen Sehenswürdigkeiten.

Negativ:: Sauberkeit in der Dusche.

Positiv:: Die geografische Lage war das beste Hotel!

Negativ:: Ein wenig ohne Schnickschnack.

Positiv:: Die Lage ist großartig

Negativ:: Meinen Weckruf kam nie. Ich war spät für einen Termin

Positiv:: Tolle Lage.

Negativ:: Die Handtücher waren nicht die am wenigsten etwas weich. Tatsächlich waren sie auf die rau Seite.

Positiv:: Die Lage war ausgezeichnet für einen Besuch in Chicago. Das Zimmer war sauber.

Negativ:: Das Parken war unverschämt. Mangel an kostenlosem Wi-fi enttäuschend. Alles in diesem Hotel war so dunkel. Flur und Zimmer, alles war kaum beleuchtet.

Positiv:: Central location to all major tourist attractions Clean and beautiful venue Very accommodating staff (Free upgrade for our anniversary.. Thanks again!) Hotel building is also mentioned on the architecture boat tour!

Negativ:: Wifi was spotty in the tower

Positiv:: Nice hotel, good sized rooms in a great location, just a block from the river and many restaurants.

Negativ:: I thought the staff could have proactively provided some advice on what was happening in the city or asked if we needed ideas - there was a concert in Millennium Park we would have liked to know about, which restaurants to go to, etc. Otherwise very friendly.

Negativ:: Floor in the room Esa dirty. White socks were black fast!

Positiv:: The room was large, beautiful, clean, and comfortable. The style of the room was unique and contemporary. Just awesome! Location was close to everything. We had an amazing time in Chicago!

Negativ:: I liked everything

Positiv:: Everything! Amazing hotel, staff is wonderful and very helpful!

Positiv:: The beautiful modern decor

Positiv:: Perfekte Lage - alle großen Sehenswürdigkeiten fußläufig erreichbar. Sehr schönes Gebäude - Zimmer klein, aber gut ausgestattet, sehr freundliches Personal.

Negativ:: Leider kein Frühstück.

Positiv:: Das Zimmer, die Lage und das nette und hilfsbereite Personal

Positiv:: Location was amazing

Negativ:: A little outdated

Positiv:: Everything was great about our stay here. The room felt really clean and it was spacious! The hotel staff were also very friendly and accommodating. The hotel lobby smells really good and plays good music!

Negativ:: Nothing

Positiv:: Location, location, location ...comfy room

Negativ:: Restaraunt was OK.

Positiv:: The staff was fantastic and the room was very spacious. You can't beat the location.

Positiv:: No tips determined persoanl

Negativ:: No sauna or swimmingpool

Positiv:: The location was great for the various "Chicago" things we wanted to do.

Positiv:: Good Location, Nice bar, big room

Positiv:: Die Lage mitten im Zentrum von Chicago ist einmalig!

Positiv:: ein großzügiges und gut designtes Zimmer (Select King Room) mit schönem Blick auf die Michigan Ave + John, Paul, George und Ringo im Bad

Negativ:: auch wenn alles sehr schnell repariert wurde: defekter Safe, defekte Leuchte, nicht voll funktionsfähiger Fön - außerdem eine Kombination aus Bügeleisen und -brett, die übel auf eine weiße Bluse abgefärbt oder sie sogar verbrannt hat

Positiv:: Friendly and helpful staff. Great hotel for girls weekend getaway. Spacious room with coomfortable beds.

Positiv:: The Hard Rock shop is a must for any city I visit.

Positiv:: Sehr zentral und sauber. Personal war immer sehr freundlich. China-Grill Restaurant im Hotel war super!

Negativ:: Leider kein Hard Rock Café im Hotel aber in der Nähe

Positiv:: liegt super zentral, schöne nzimmer

Positiv:: i liked the music in the lobby. The staff was very friendly. Rooms were very clean. This hotel is great I would definitely recommend it.

Negativ::

Positiv:: Good location, Good food, friendly and helpful staff (Usual American service with a smile) Room service was very prompt.

Negativ:: Fairly old/out-dated interior (tv was ancient, would have liked to have a seen a flat screen). Bed sheets were so loosely put on that during the night they would slip off. I find this very annoying.

Positiv:: die zentrale Lage. Das moderne Erscheinungsbild

Positiv:: Die Liebe zum Detail war spektakulär, astreiner Service

Positiv:: Lage und freundliches Personal

Negativ:: Bar, Lage und Personal

Positiv:: Sauber, großartige Lage, freundliches und professionelles Personal. Gerne nehmen wir hier eine Pause. Ich kann oft finden Sie ein ziemlich gutes Preis wenn man die Lage bedenkt.

Positiv:: Lage und Nachtleben

Positiv:: Mein Hotel in der Stadt.

Positiv:: Außergewöhnlich Kundenservice Training, tolle Zimmer, super Lage

Negativ:: Das Personal war schrecklich unfreundlich bei mehr als einer Gelegenheit

Positiv:: Alles war perfekt. Super Aussicht auf den Fluss. Erst vor einem Monat.

Positiv:: A beuatiful hotel, with a rooftop bar that has to be seen to be believed, with the best view in Chicago. Gorgeous cocktails. The room was exquisite and the staff were excellent, very professional. Beautiful toiletries, and spotlessly clean. Fantastic convenient location.

Positiv:: Very pleasant,clean and great location!

Positiv:: Die Lage ist ideal, man kann viel Sightseeing zu Fuss sehen. Das Rooftop hat sehr viel Charme und die Aussicht - top. Das ganze Hotel ist sehr stylisch eingerichtet und auch das Gym reicht aus.

Negativ:: Wir hatten leider ein Zimmer im tieferen Stock (4.) und daher fast kein natürliches Licht. Die Zimmer sind aber sehr gross und stylisch

Positiv:: Tolles historisches Hotel. Perfekte Lage, alle Sehenswürdigkeiten fußläufig.

Positiv:: Location. Staff was friendly, elevator system is efficient. Beds comfortable.

Negativ:: Housekeeping, weak. Left dirty coffee cups for re-use - stacked on top of the clean cup like it's the normal thing to do. Didn't replace coffee pods, had to request more pods from the desk multiple times. Left dirty glasses in the room after cleaning. What else was not cleaned or replaced that I didn't check? Towels? Rooftop bar was unusable it was so packed all the time.

Positiv:: Great stay! Wish we would have made it to the rooftop though.

Negativ:: Loved everything!

Positiv:: Location amazing, Staff wonderful!!! Rooftop bar amazing.

Positiv:: Perfect hotel !special Ken at the front desk

Positiv:: Location

Negativ:: Be careful the hotel is focused on the rooftop bar for non guests massive lines for the lifts and rowdy people We booked the hotel because the roof bar looked good but we did not go there as it was like a nightclub I would not stay at this hotel again They should focus on the hotel guests

Positiv:: Breakfast was great, staff, valet, the view.... I just couldn't have asked for more for this trip. The location was amazing for walking to local attractions, but the hotel itself was an attraction. Beautiful inside and out with an amazing rooftop.

Negativ:: honestly everything was great. A longer trip might have allowed me to find something, but I don't think I can think of a thing.

Positiv:: Hotel was amazing!!! GREAT location.

Positiv:: It’s a pretty hotel, great location

Negativ:: The staff was not the friendliest, except for Donnie at the front desk. He was super friendly and helpful.

Positiv:: Super Atmosphäre, interessante Design-Elemente und tolle Architektur. Ich liebe Cindys und den Cherry Speisesaal.

Negativ:: Flure wie im Labyrinth. Kein Abendservice (saubere Handtücher, Turndown).

Positiv:: Sehr einzigartiges Hotel mit cool öffentlicher Räume und Möbeln. Das Personal war freundlich und hilfsbereit. auf der anderen Straßenseite vom cloud Skulptur at Millennium Park. Sehr zu empfehlen!

Positiv:: Die Betten sind sehr bequem. Die Lage war perfekt.

Negativ:: Die Beleuchtung im Bad überhaupt nicht gut. Höhe der Whirlpool wäre ein Problem für Kinder und kleine Erwachsene.

Positiv:: Liebte die Lage, die Angestellten und das Bett

Negativ:: Ich fand es nicht gut, dass ich keine Badewanne hatte, nur Dusche. Die Aussicht vom Zimmer war auf ein Metallgerüst und eine Betonmauer . Das Zimmer war sehr klein.

Positiv:: Everything was great, the small details in everything, the games/bar room was so much fun, Cindy's rooftop with the best view for afternoon/evening drinks. Comfortable beds, the neighborhood is perfect with restaurants/parks all in walking distance.

Negativ:: They charged me $3 for a water from the minibar that I didn't drink!

Positiv:: Great staff! Awesome amenities!

Negativ:: Would’ve liked to stay longer!

Positiv:: The hotel is in a fabulous location! The restaurants, The Cherry Circle Room and Cindy’s are a delight! The rooms are well appointed, sound proof and the beds wonderfully comfy! The staff are courteous, enthusiastic and helpful!

Positiv:: Facility is beautiful and unique. Amenities are wonderful and the staff are amazing.

Positiv:: Amazing location. The historic nature of the property and its beautiful refurbishment make it unique not only to Chicago but anywhere in the world. It must be seen - even for a drink downstairs or on the roof.

Negativ:: The floor layouts make you feel like you are in a different era (not in a good way) and some of the choices in the rooms are a little too on-theme that make it feel tired. The hotel is a better place to grab a drink and/or dinner then spend the night.

Positiv:: Good design, clean, great staff

Negativ:: Mattress was too soft for people with back pain; in fitness center we would like to have hand weights less than 5 kg (1-2 kg); hot water was not enough persistent.

Positiv:: Cooles Frühstück

Negativ:: Nur der Millennium View ist empfehlenswert

Positiv:: Beautiful building with a rich history, close to everything and perfect site for a wedding! Everything from the rehearsal dinner to the wedding and reception were held right on site.

Negativ:: My check-in experience was a little rough, But I spoke to customer service and they quickly addressed my concerns!

Positiv:: Gutes Bett, sauberes Zimmer, gutes Essen

Negativ:: Sehr lautes Zimmer. Die Fenster sind nicht Doppel verglast und draußen ging es einer Metropole gemäß laut zu. Eine sehr schlechte Nachtruhe. Das Hotel außerhalb des Zimmers ist nicht besonders sauber.

Positiv:: All food in Cherry was wonderful.

Positiv:: Loved the theme and the facilities. I have stayed a a lot of hotels and I made more use of the facilities here than at any hotel I have stayed at.

Negativ:: The only thing I did not like was the water pressure for the shower. It was to low and slow to come up to heat.

Positiv:: Wir bliebn hier nicht lange, aber bekamen ein Upgrade in eine wunderschöne Suite. Super Ausstattung, Einrichtung, etc. Die Angestellten waren sehr freundlich und einladend. Auf jeden Fall eine großartige Wahl!

Positiv:: Die Lage war schön.

Negativ:: Langweiliges Hotel, Zimmer im durchschnittlichen Stil und Annehmlichkeiten für die Preisklasse des Hotels

Positiv:: Liebte die Atmosphäre, sehr schön, sehr schönes Hotel. Wir hatten einen wundervollen Aufenthalt und würden es auf jeden Fall weiterempfehlen.

Positiv:: War ein bisschen chaotisch aber es nimmt ein Ende.

Negativ:: Nicht alle Zimmer haben einen Schreibtisch für Computer

Positiv:: Sprechen Sie mit den Bennie sich, dort zu sein. Er werde Sie aufgebaut Downtown.

Positiv:: Tolle Lage, hilfsbereites Personal, und saubere Zimmer. Das Thema "Jewlers Row" ist ansprechend.

Positiv:: Komfortable Betten, sehr neu und sauberes Zimmer, das Frühstück war fantastisch.

Positiv:: Komfortables Zimmer, schön eingerichtet.

Negativ:: Keurig hat nicht funktioniert.

Positiv:: Das Zimmer war geräumig und komfortabel. Jeder im Hotel war freundlich und hilfsbereit. Tolle Lage und überraschenderweise sehr ruhig! Würde auf jeden Fall wieder hier übernachten!

Positiv:: Der einzige Weg Chicago zu sehen. Die Lage war spitze, obwohl es keinen Blick auf die Innenstadt gab. Die Zimmer waren gefüllt mit Platz, Luxus und Geschichte. Ich hätte nicht mehr verlangen können. Ich würde auf jeden Fall wieder kommen

Positiv:: Absolut zentrale Lage

Positiv:: .

Negativ:: .

Positiv:: Was Gorgeous, great stay!

Negativ:: The bathroom dirty Cleaning

Positiv:: Location, Quoit, clean, conformable.

Negativ:: Cost of parking.

Positiv:: Enjoyed happy hour menu. Staff very nice. Good location for theatre.

Negativ:: We were first given keys to a room that wasn’t made up and had maintenance work going on in the bathroom. Came back to lobby and were assigned a new room. No view at all, train noise, and bathroom sink that didn’t drain.

Positiv:: The room was great! Staff was very helpful. The doorman Enrique, was excellent, and always on top of whatever we needed, whether it was a cab, or opening the door for us.

Negativ:: We never figured out how to get food, we didn't want room service, but we would've liked more Information on dining in the hotel, we never figured out where the dining room was, the bartender was very helpful however, in recommending a restaurant.

Positiv:: Staff was exceptional. Friendly, professional and extremely helpful

Positiv:: The location and it was pretty quiet.

Negativ:: No

Positiv:: The older black bellman is an incredible asset to your hotel his smile and handshake made my trip

Positiv:: This hotel truly exceeded our expectations. Our first time in Chi-Town and the Silver Smith treated us with such care and great hospitality. They went above and beyond our expectations. The area had everything we needed! Shopping, eating and entertainment!!!!

Positiv:: Just a block from millennium park. Lovely large room. Good quiet a/c. Good toiletries. Complimentary water. Never heard any train noise.

Negativ:: Price

Positiv:: When it was finally time for me to leave

Negativ:: My car was broken into while it was in the hotel's valet. They fixed my window and said they'd also pay for the additional damages to be fixed. Now the hotel, valet and parking garage are saying they won't cover those costs since they aren't at fault.

Positiv:: Super Lage, mitten im Loop. Sehr geräumige Zimmer und gute Ausstattung. L-train direkt vor der Tür.