Hotels in Chicago

Positiv:: Wunderschöne Zimmer. Perfekter Service

Positiv:: Alles, der Service war der beste und die Badezimmer groß und sehr schön gestaltet. Schöne Details überall!

Negativ:: NICHTS

Positiv:: Really enjoyed how friendly everyone was towards us especially since we were a young couple there and the staff told us good morning and everything each day and always had a smile on their face

Negativ:: I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent

Positiv:: I've stayed at several nice hotels in Chicago and this is by far my favorite. Very comfortable, tastefully decorated, incredible A-V/home automation controls. This was the perfect home-base for a multi-day business trip. The atrium also had a splendid Sunday brunch with string quartet. Couldn't be better

Positiv:: I would guess that most people who gave this place a positive review have never stayed at trump. For the same price trump offers a vastly better experience and much more comfort. The gym and spa at trump make this place look like a spa from rural Cambodia.

Negativ:: Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!

Positiv:: Club Level war hervorragend. Die Angestellten waren einfach super. Das Essen war großartig.

Positiv:: Die Lage ist ausgezeichnet. Das Personal ist gut.

Positiv:: Das Personal war unglaublich. Alles von der Einrichtung bis zum Komfort war es Superior in Qualität und Geschmack. Fantastische Lage. Super Pool und Spa.

Negativ:: Die zusätzliche Zimmer-Service-Gebühr

Positiv:: Everything/Room/Location/Staff/Food/cocktails

Negativ:: Nothing

Positiv:: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.

Negativ:: We loved everything about it.

Positiv:: Rooms are designed for optimum comfort and space. We were there as a family of 4 and did not feel cramped at all. Breakfast buffet was amazing.

Negativ:: We were there for a brief stay - given the significant expense of the hotel, probably would not pay to stay for such a brief stay again. Expected hotel staff to be more engaging and friendly.

Positiv:: Very nice. Excellent price for how luxurious it was. The room was unbelievable and the location was perfect. The parking was very easy, if you don't want to use the valet, there is a parking garage right next to the hotel.

Negativ:: I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.

Positiv:: I loved the spa, and the club level. The art--in the halls, and the rooms--was quite wonderful and unique in my experience. The food on the club level was excellent. And the spa is the best I've found amongst hotels, and in Chicago. Staff was quite helpful.

Negativ:: It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.

Positiv:: The rooms are large and the bathroom is awesome ,The rooms are large and the bathroom is awsom

Positiv:: This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.

Positiv:: Sehr gastfreundlich. Das Personal war sehr entgegenkommend. Schön Platz!

Positiv:: Fantastische Lage, super Zimmer. Ich würde wieder in einer Minute.

Positiv:: Die Menschen sind freundlich Das Restaurant ist sehr gut Design ist aktuell Die Betten sind komfortabel

Negativ:: Die Klimaanlage im Zimmer war laut

Negativ:: Body Haare auf dem Waschbecken. Flecken auf der Toilette. für den Preis etwas eklig.

Positiv:: Das Bett und die Dusche waren super!

Positiv:: Die Zimmer waren modern und gut ausgestattet.Weltklasse Restaurant nur 50 Meter entfernt.

Positiv:: Das Bett ist unheimlich weich und das gesamte Personal ist super freundlich. Tolle Lage und das Nachtleben im Hotel ist ein Bonus. Kostenloser Internetzugang und ein Business Center ist immer ein Bonus. Super für junge Geschäftsreisende und Freunde.

Positiv:: Tolle Badezimmer

Positiv:: Sehr sauber und modernes Boutique Hotel! Ich habe meinen Aufenthalt sehr genossen und werde wiederkommen!

Positiv:: Super Page. Er hatte eine exzellente Energie und war sehr angenehm!

Positiv:: Die Angestellten, die Lage, die Unterkünfte, die Sauberkeit.

Negativ:: NICHTS

Positiv:: Liebte die Atmosphäre, die Lobby, Details in der Zimmer. Die Dusche war sehr luxuriös und gut ausgestattet.

Positiv:: We had a great weekend staying at The Thompson! The location, staff and room were outstanding! We will definitely be staying here again!

Positiv:: Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city.

Negativ:: Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.

Positiv:: We loved everything about it. From the very beginning (checkin) till the very last second before we left the hotel. Everyone was so helpful and friendly. The Concierge made arrangements for a boat trip on the Chicago River. Housekeeping kept our room in perfect shape. We had a room on the 21st floor which had the perfect view towards the chicago skyline. It was awesome. I gladly recommend to visit the Thompson Chicago and will for sure also book on other occasions other Thompson hotels. Thank you for this very wonderful and perfect vacation, Thompson.

Negativ:: nothing!

Positiv:: The Thompson Hotel Staff were amazing, very friendly and accommodating. We were upgraded to a corner king suite as it was our wedding night so that was a pleasant surprise as well. Overall wonderful experience. Would definitely go back.

Negativ:: Nothing!

Positiv:: Room was well appointed and gorgeous - well laid out with an L shaped seating area , great bed, lighting and tech charging ports . Lovely staff .

Positiv:: comfy bed, great location, nice lobby.

Negativ:: Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?

Positiv:: The beautiful view of lake Michigan. Close proximity to great restaurants and shopping. Nico Osteria restaurant within the hotel was excellent. The room was beautifully decorated, very comfortable bed, reading light ( unexpected), and huge bathroom and shower. The staff was extremely friendly and helpful.

Negativ:: One of the late afternoons we needed to call for extra towels,since our room had not been cleaned,and we had been out all day. I do realize that this weekend was a home Bears foorball game and was very busy.

Positiv:: We go downtown every Christmas and this was the first time we stayed here. We loved it. Friendly staff, wonderful accommodation, and great location. We will certainly be back.

Positiv:: Beautiful. Comfortable, luxurious.

Negativ:: Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.

Positiv:: Schöne Lage und im Freien

Negativ:: Einer der Angestellten an der Rezeption war nicht so freundlich.

Positiv:: Sie efüllen all deine Bedürfnisse. Super Concierge. Tolles Personal. Wunderschöne Aussicht. Wunderbares Restaurant und Bar. Schön dekoriert für Weihnachten .

Positiv:: Tolle Lage, wunderschönes Hotel, wunderbarer Service und schön ruhig.. ?sehr komfortabel und luxuriös.

Positiv:: Super Restaurantempfehlung und Service!

Positiv:: Very good welcome and staff performance

Negativ:: An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.

Positiv:: Hotel has great location, very nice accomodations.

Negativ:: There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.

Positiv:: The food options were excellent.

Negativ:: We had a very strange smell in our room and had to change rooms. The hotel did not offer any kind of discount for the inconvenience and it was our 10th anniversary, which they were aware of. I would expect more out of a hotel with its standards and reputation.

Positiv:: Alles. Mir hat alles gefallen. Die Kapseln und Duschen und Personal. Boogies.

Negativ:: Dass ich nicht länger bleiben ... Ich liebe alles über das Zimmer.

Negativ:: Fitnessraum Art ärgerlich ist.

Positiv:: Wir fanden, dass das Zimmer war nur halb Waschtisch und Bad. Wenn Menschen reisen, sie sind immer bereit für etwas. geben Sie Sinn macht es ihnen genügend Platz zu machen.

Negativ:: Das Café hat Bach runter

Positiv:: Das Personal ist wunderbar.

Negativ:: Der Zimmerservice war unterschiedlich. zweimal das gleiche Sandwich bestellt, erhielt komplett anderes Sandwich und Beilagen.

Positiv:: Lage, freundliches Personal

Positiv:: Happy Hour von 7-8, kostenlose Getränke für Hotel Gäste

Positiv:: Layout, Annehmlichkeiten, Bett

Positiv:: alles

Negativ:: nichts

Positiv:: Bed was very comfortable. Room very clean.

Negativ:: The room was a little noisy from outside noise.

Negativ:: We had to wait 90 mins to be checked into our room. We also had to ask twice to have our room made up even though we had the service light on.

Positiv:: Brilliant, well thought out design elements made our chamber a pleasure to stay in. Separated dressing room/washroom allowed myself to get ready in the morning while my fiancé grabbed a few extra minutes of sleep in peace. Additionally the staff was very helpful, informative at check-in, and incredibly friendly. Also the Hosted Social Hour is an absolute must do!

Negativ:: There wasn't anything major to complain about here. My fiancé felt the complimentary toiletries could have been more femanine scented (or at least a tad more gender neutral) and our server at the dinner in the lobby was slow and forgot a third of our order (to her credit however, she recovered well when the mistake was pointed out).

Positiv:: The staff was friendly, the rooms were clean and in impeccable shape. The space provided was great (chamber suit). There were plenty of outlets..thoughtful situated. Very convenient to have the shower in a separate room from the toilet. The controls for the room temperature were within our command. Free cocktails every night from 7-8, amazing! And the location of the hotel was right near a bunch if restaurants, the Chicago institute of art and the Grant Park.

Negativ:: That' the windows could not be opened, so the room could not be ventilated and freshen the air.

Positiv:: My boyfriend and I decided to have a fancy night out and found a great deal for Virgin Hotels Chicago. It was for only one night but we wished it could have been a week! Everything was amazing. Check-in and check-out service was fast, easy, and staff were all so friendly and accommodating. Our room was gorgeous, most amazing bed we've ever slept on! Overall, Virgin Hotels had an amazing vibe to it, very hip and fancy. Absolutely recommend!!!

Negativ:: That we didn't get to stay longer!

Positiv:: Super Atmosphäre, interessante Design-Elemente und tolle Architektur. Ich liebe Cindys und den Cherry Speisesaal.

Negativ:: Flure wie im Labyrinth. Kein Abendservice (saubere Handtücher, Turndown).

Positiv:: Sehr einzigartiges Hotel mit cool öffentlicher Räume und Möbeln. Das Personal war freundlich und hilfsbereit. auf der anderen Straßenseite vom cloud Skulptur at Millennium Park. Sehr zu empfehlen!

Positiv:: Die Betten sind sehr bequem. Die Lage war perfekt.

Negativ:: Die Beleuchtung im Bad überhaupt nicht gut. Höhe der Whirlpool wäre ein Problem für Kinder und kleine Erwachsene.

Positiv:: Liebte die Lage, die Angestellten und das Bett

Negativ:: Ich fand es nicht gut, dass ich keine Badewanne hatte, nur Dusche. Die Aussicht vom Zimmer war auf ein Metallgerüst und eine Betonmauer . Das Zimmer war sehr klein.

Positiv:: Service is some of the best in the industry. Placing hotels like W, and other botuques, even larger Four Season and that ilk, into the realm of service as imperious paridy. Returning in April with colleagues and clients from around the world for business meetings, fun, and knowledge that great service and an outstanding stay awaits.

Positiv:: Public spaces, vibe, decor, the radio in room.

Negativ:: The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.

Positiv:: This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits.

Negativ:: The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.

Positiv:: Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area.

Negativ:: Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.

Positiv:: Sehr nettes Personal und tolle Lage

Negativ:: Es war perfekt

Positiv:: Unerwartet persönliche Kommunikation, Service, alles top End. Technologie und die Nutzung von it das meiste aus Ihrem Aufenthalt zu machen. Sehr zuvorkommend für unsere für ausreichend kühle Luft. Tolle Lage.

Negativ:: Der Zimmerservice war wie erwartet für ähnliche Hotels. Teuer, Ave Qualität, die üblichen Sachen begrenzt. Ich würde nicht nehmen Sie viel besser als erwartet.

Positiv:: Tolles Personal, sehr hilfsbereit und freundlich

Positiv:: So ziemlich alles ... sehr Boutique ... tolles Personal ... Zimmer Instandhaltung fünf Sterne ... tolle Lage

Negativ:: Keine Beschwerden

Positiv:: Das The Talbott ist ein einladendes, schönes, kleines Hotel mit schönen Annehmlichkeiten. Die Angestellten sind freundlich und aufmerksam. Es ist ein Favorit für uns wenn wir das nächste Mal in Downtown Chicago sind.

Positiv:: Die Lage ist nicht zu schlagen. Super Lobby und Bar. Das Personal war toll. Super Mini-Bar ohne den Wucherpreis.

Negativ:: Dunkel, veraltete Flure. Sehr langsamer Aufzug. Unser Bett war nicht sehr komfortabel. Die Zimmer rochen ein wenig nach Rauch. Das Bügeleisen beschädigte einige unserer Kleidung.

Positiv:: Large Rooms, Great beds

Negativ:: The restaurant was small with limited options but it appears they are renovating.

Positiv:: Zero natural light , facing a wall .. I was told all rooms that are not suites are like this and face a wall . Long is beautiful but rooms are just mediocre

Negativ:: Very dark rooms. No desks . Bad value . For the same price you can stay at much nicer hotels

Positiv:: I liked almost everything about the hotel. The room was great, the day staff was great, the location is better than several in the area we stayed at in the past. Room amenities were also very good.

Negativ:: The female employee who checked us out in the morning acted liked she was bothered by having to leave the rear office to deal with us. She was sullen and sighed and didn't even look up as I talked to her. She is NOT a good employee to have at this wonderful hotel.

Positiv:: Personal service. They actually get to know your name. You sort of feel a bit like family. They care about your stay. Were willing to go the extra bit to make our time there great. Thanks for a fabulous trip!

Positiv:: This was our second stay at the Talbott. It has a great location, the rooms are large, and the staff is welcoming and efficient. We particularly like the cozy parlor areas with fireplaces.

Negativ:: There was nothing we did not like.

Positiv:: From check in everyone was very nice. We were going for a short trip to another city in the US and were going to stay again at Talbott before heading home. We didn't want to carry one bag & a set of golf clubs so asked if we could leave it behind. Talbott was very understanding and stored it till return. All hotels do it but the attitude of the staff at Talbott made the difference. ..

Positiv:: This hotel is from a different time and place in America. Everyone was so friendly the room was big and incredibly quiet. The doors are sick the walls are thick the beds are unbelievably comfortable. It's not exactly cheap with $58 per night for valet car parking. I stayed there on business and it was a joy to get a good nights sleep and have the best coffee I've ever had from room service.

Positiv:: We loved the location and the staff

Negativ:: Never received maid service without calling for the three days we stayed there. Disappointed I had to pay $4 for coffee in the morning. Should have a coffee bar out early in the lobby. Would be nice to have a fitness room in the hotel.

Positiv:: Ich verreiste mit meinem 5 Jahre alten Kind um Chicago zu sehen. Ich liebe die Ruhe des Hotels. Das Personal war großartig. Sie bekommen das, wofür Sie bezahlen.

Positiv:: Die Liebe zum Detail war spektakulär, astreiner Service

Positiv:: Lage und freundliches Personal

Negativ:: Bar, Lage und Personal

Positiv:: Sauber, großartige Lage, freundliches und professionelles Personal. Gerne nehmen wir hier eine Pause. Ich kann oft finden Sie ein ziemlich gutes Preis wenn man die Lage bedenkt.

Positiv:: Lage und Nachtleben

Positiv:: Mein Hotel in der Stadt.

Positiv:: Außergewöhnlich Kundenservice Training, tolle Zimmer, super Lage

Negativ:: Das Personal war schrecklich unfreundlich bei mehr als einer Gelegenheit

Positiv:: Alles war perfekt. Super Aussicht auf den Fluss. Erst vor einem Monat.

Positiv:: Rooftop bar and restaurant were excellent with must-see views. Spacious room with a great shower, nespresso machine, and a very comfortable bed.

Negativ:: Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.

Negativ:: Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.

Positiv:: Loved the customer service from front desk to rooftop bar staff. I keep going back to hotel even though I live in the city.

Positiv:: The fact that I was offered a room upgrade for approximately $100 in totally (all 3 nights combine) and great views.

Negativ:: The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.

Positiv:: Love, love, love this hotel. Fantastic location. Professional and very friendly staff. Clean, modern rooms. Absolutely love it.

Negativ:: Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.

Positiv:: The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.

Positiv:: Modern, relatively new, comfortable room except for shower head. Nice staff but had to wait on my room way past the 4p check-in time. Staff gave me water and premium internet because I had to wait so long for room.

Negativ:: I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.

Positiv:: Wir bliebn hier nicht lange, aber bekamen ein Upgrade in eine wunderschöne Suite. Super Ausstattung, Einrichtung, etc. Die Angestellten waren sehr freundlich und einladend. Auf jeden Fall eine großartige Wahl!

Positiv:: Die Lage war schön.

Negativ:: Langweiliges Hotel, Zimmer im durchschnittlichen Stil und Annehmlichkeiten für die Preisklasse des Hotels

Positiv:: Liebte die Atmosphäre, sehr schön, sehr schönes Hotel. Wir hatten einen wundervollen Aufenthalt und würden es auf jeden Fall weiterempfehlen.

Positiv:: War ein bisschen chaotisch aber es nimmt ein Ende.

Negativ:: Nicht alle Zimmer haben einen Schreibtisch für Computer

Positiv:: Sprechen Sie mit den Bennie sich, dort zu sein. Er werde Sie aufgebaut Downtown.

Positiv:: Komfortables Zimmer, schön eingerichtet.

Negativ:: Keurig hat nicht funktioniert.

Positiv:: Das Zimmer war geräumig und komfortabel. Jeder im Hotel war freundlich und hilfsbereit. Tolle Lage und überraschenderweise sehr ruhig! Würde auf jeden Fall wieder hier übernachten!

Positiv:: Der einzige Weg Chicago zu sehen. Die Lage war spitze, obwohl es keinen Blick auf die Innenstadt gab. Die Zimmer waren gefüllt mit Platz, Luxus und Geschichte. Ich hätte nicht mehr verlangen können. Ich würde auf jeden Fall wieder kommen

Positiv:: Absolut zentrale Lage

Positiv:: .

Negativ:: .

Positiv:: Das Zimmer war geräumig und die Bettwäsche war wunderbar! Ich mochte auch die Bademäntel und die Toilettenartikel. Tolle Lage und gut eingerichtet.

Negativ:: Lärm aus dem Flur war störend einige Nächte.

Positiv:: Lage

Negativ:: Es gibt im Zimmer war nicht einige Pen

Positiv:: We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed.

Negativ:: The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.

Positiv:: Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.

Positiv:: Clean comfortable room, nice staff. Great location

Negativ:: While the bar/lounge was nice, the lack of Gym and pool were something I missed.

Positiv:: We arrived at 11:30 a.m. and were pleased that not only was a room available early, but that it far exceeded our expectations in terms of size, amenities and overall decor/layout. The staff was exceptionally helpful and friendly with every interaction - the valet even retrieved something from our car for us and brought it to our room to save us from venturing oitbwih our 16-month old. Pack-n-plays are available - we had brought our own but will remember this in the future! The location was perfect to walk to the ballet, saving us from attempting to travel with a 25-pound car seat!

Negativ:: There aren’t many family options nearby, save for quick lunch and dinner spots (ie scorned Bakery). That worked well for us and what we wanted, but may not for others who are looking for more.

Positiv:: Rooms are comfortable and well maintained Convenient location across from the Goddess and the Baker and of course a short distance from the Bean (Millenium park) Very friendly helpful staff

Positiv:: Our favorite part was the location. The hotel was near absolutely everything we wanted to see, so we could walk everywhere. Staff was very helpful. Bathroom was amazing

Positiv:: Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.

Positiv:: Overall, a great hotel! Staff couldn't have been more friendly, helpful and accommodating! The location of the hotel is exceptional - conveniently located for all downtown activities and transportation needs. The restaurant and bar were very good. Clean and comfortable rooms.

Negativ:: Our only "want" would have been a microwave and a better physical layout of the room to include more chairs and a table.

Positiv:: I am a train enthusiast. So I like the location, particularly the rooms facing Wabash Ave, that many others dislike because of the L.

Negativ:: I would like to see more varied equipment in the exercise room, and perhaps more variety in the menu

Positiv:: Alles an diesem Aufenthalt war erstklassig. Jede einzelne Begegnung mit einem Mitarbeiter war sehr angenehm, höflich und hilfsbereit. Die Zimmer und öffentliche Bereiche und das Restaurant waren komfortabel und makellos. Wir hätten keine bessere Lage haben können, zentral bei allem.

Positiv:: Das Personal an der Rezeption sehr freundlich und hilfsbereit. Alles elegant und stilvoll. Schirm in Schrank war eine nette Geste.

Negativ:: die Atrwood nicht begünstigen? Restaurant zwar sehr ansprechend Ambiente, die Preise waren unerschwinglich teuer. Tasse etwas zu essen machen wollen: # $4,00 , Eier Benedikt: $15,00 Fugget über es.

Positiv:: Wunderschön; Fantastischer Service zur Verfügung gestellt von allen Bereichen; sauber

Negativ:: Die Matratzen waren hart

Negativ:: Im Bau

Positiv:: Wir mögen die Intimität des Hotels. Das Personal hat uns das Gefühl gegeben, dort willkommen zu sein. Die Lage ist zu Fuß vom Theater, Einkaufsmöglichkeiten, Seeufer.

Negativ:: Parken ist sehr teuer: Tipp - 3 Blocks westlich des Hotels ist ein öffentlicher Parkplatz, wo wir nur 15 Dollar für das ganze Wochenende zahlten.

Positiv:: Was cozy enough to give me every reason not to leave my hotel room!

Negativ:: None!

Positiv:: Loved all the old architectural features. The rooms were small but the architecture, view, location and excellent air conditioning made up for the size. My suggestion is to add a quiet seating area near the stairs and elevators on each floor so that guests that awaken early can read and have coffee while a child or partner sleeps. Joan

Positiv:: The hotel was perfect and beautiful. The style blended well with our modern tastes but need for historic romance. The beds... were... AMAZING. All the linens as well.

Positiv:: Staff was very friendly and very helpful. Rooms were clean and very nice.

Negativ:: Only complaint was elevator on Sunday morning. Most people are trying to leave and the maid staff had most cars filled with there carts. Maybe staging a cart on every floor would help that congestion. Otherwise it was a great place to stay.

Positiv:: Staff, each & every one from doormen, janitors to manager. Special shout out to Mark in maintenance and Darnell at front desk. We borrowed their bikes and had an excellent ride around the lake. View was awesome down State street. We arrived a early on Thursday morning and allowed to go right up to an available room. Room was small but meticulous in detail. Location could not be better!!! A minute's walk to blue line, red line and busses. All the shopping you can want steps from hotel. Millennium park and the Bean was 3-4 blocks away.

Negativ:: There was nothing to complain about.

Positiv:: Warm, accommodating staff. Great location. Quaint, historic building.

Negativ:: The hotel was more than adequate for our needs, but guests should not expect huge rooms.

Positiv:: Super Lage, ein bequemes Bett. Ruhig. Gutes Restaurant und eine Bäckerei unten. Super freundliches und hilfsbereites Personal. bietet tolles Preis- Leistungsverhältnis.

Negativ:: Das Zimmer war sehr, sehr nüchtern. Ich habe auch keine kostenlose Feder Bettwäsche auf Anfrage bekommen .

Positiv:: Die Nähe zu Restaurants, Bars und lustigen Aktivitäten ist nicht zu schlagen. Das Personal war freundlich und zuvorkommend.

Positiv:: Komfortable Zimmer. Ausgezeichnet die Liebe zum Detail. Super cooles Hotel Bar.

Negativ:: Ich habe keine Beschwerden.

Positiv:: Wirklich sehr ordentlich Hotel, fantastische Lage und Preis

Positiv:: Ruhig, lebhaft, schöne Betten, tolle Lage. Liebte die Bademäntel und kostenlose, bis vor die Tür am Morgen geliefert Joe. Blick auf eine Mauer in meinem Zimmer, aber kein Straßenlärm entweder!

Negativ:: Ein bisschen teuer

Positiv:: Ein sehr cooles Hotel. Die Lage war großartig und die Zimmer waren sauber.

Negativ:: Nichts

Positiv:: It was a different hotel experience. For example: They delivered fresh coffee in a thermos in the morning versus making a cup.

Negativ:: Noisy hvac unit.

Positiv:: It had many unique creative untraditional features. I love it and wished I could’ve stayed longer. The staff was super friendly and helpful. The amenities were fantastic. Their lounge and gym were amazing. I’m obsessed with this hotel. If you want to try something different from your standard hotel, you have to stay at the ACME hotel

Positiv:: The staff was friendly and helpful, the room was comfortably sized and clean, and right in the heart of downtown. 2 blocks from Michigan Ave, one block from the train, just perfect. Bathrooms were amazing too.

Positiv:: Modern, clean room with access to restaurants: some that claim to be the home of deep dish, Eataly, and some other nice but standard places. Cute cafe in the lobby with good coffee and pastry's. Close to subway, and not too tricky to get to from airport.

Negativ:: I was surprised to see vending in the room: the mini fridge was stocked with drinks, and there were cans on pressure plates that if you moved, you bought the items. It made me feel nervous that sitting at the desk if I jostled a can I'd have to pay $5. I had them take all of the vending things out of the room, which they did quickly and with no fuss. Probably something you want to check on if you have a problem with alcohol, have kids in the room, or just not in to having impulse purchases in your room. Also, they are a decent hotel, but all of the copy on their marketing materials and their look seems like they are trying way to hard. Show, don't tell. If you have to tell us you are cool, you probably aren't. That said, it is a fine hotel - we can like you the way you are.

Positiv:: Amazon Echo, coffee drop and go room service, chalkboards, album covers in elevator, pink glowing lips on mirror, old traffic signals in lobby. And all the creature comforts were there: great bed, pillows, overhead shower, TV w Netflix, free easy wifi.

Positiv:: What a fabulous find this little hotel is! Superb location, funky decor with a rock 'n' roll theme, and prices I couldn't beat after a day's searching online. Sure, the rooms are small, but the renos are modern and neat, and there's great music in the lobby, the bakery and the Berkshire Room. Definitely where the cool kids stay ... even if the cool kids are over 50!

Positiv:: The staff was exceptional in the hotel. Front desk service was excellent and both Pierce and Jerome knew the best spots for food.

Negativ:: I thought they had a steam room but it was only a hot tub.

Positiv:: Toller Service und tolle Lage.

Positiv:: Das Personal war unglaublich freundlich und zuvorkommend. Wir hatten einen großartigen Aufenthalt und wir fühlten uns umsorgt. Die Zimmer sind gut ausgestattet, wir werden auf jeden Fall wieder hier übernachten in der Zukunft!

Negativ:: Wir hatten keine Probleme.

Positiv:: Sauberes Hotel, tolle Lage, das Personal war sehr freundlich und zuvorkommend

Negativ:: Ehrlich gesagt, keine Ahnung.

Positiv:: Hundefreundlich!

Positiv:: abendliche Cocktailstunde nicht zu groß

Negativ:: one of the two hotel elevators was not working... we were on the 11th floor.. it took nearly 30 minutes each time to get an elevator..the AC was not working . The room was nice and comfortable.. however the AC and the elevator really created a bit of stress for us... the cost for the weekend visit 2 nights was not acceptable given the conditions.. When I asked the front desk clerk to adjust our bill she went on about how they were working on getting the elevator repair but it was difficult on the weekend.. still no satisfaction on my end. SORELY DISAPPOINTED. Margo DOlan dolanmargo@gmail.com

Positiv:: The location can't be beat, and the room was spacious and comfortable. The staff were incredible helpful and welcoming.

Negativ:: The room was advertised as having a special bathtub, a key reason we booked this room. However, the bath wasn't anything special. It was just a typical hotel short tub, not the large tub we were hoping for. I would have paid a premium for a nice tub, but there are no such things at the Monaco, so we were stuck.

Positiv:: The hotel's location was ideal and the staff was courteous, friendly, and helpful especially in providing local recommendations.

Negativ:: We requested and were told we would be receiving a feather-free room but the room we were checked into had feather pillows and a down comforter.

Positiv:: Great location near the CTA, riverwalk, theaters, shopping. Dog friendly! We have a Lab/Great Dane mix that we took along on a weekend. There is an off leash dog park 2 blocks away.

Negativ:: The parking is expensive if you use the hotel valet. You can save about half if you book a spot at a nearby garage through spothero or another site.

Positiv:: The room was amazing and the location couldn't have been any better. Everyone was incredibly friendly and helpful. The complementary hot chocolate and wine were also amazing.

Negativ:: The only problem I had with the stay is that the hotel parking lot charges $58 a night.

Positiv:: Great, attentive staff. Terrific location by the river. Comfortable bed. Lobby Door staff was extremely friendly, helpful and welcoming.

Negativ:: Expensive for what you get. Room a/c is on energy saving computer load management, so it can take ten minutes to respond. River view 7th floor deluxe king Room had one uncomfortable arm chair, and a tiny sliver of a window that allowed one to see the bridge over the river, but, no water or boats. Exercise room was a joke, just A universal and dumbells. Free morning coffee a plus, but offset with tiny cups and mediocre coffee blend. Free evening wine was nice, but unlike far less expensive embassy suites, no snacks offered.

Positiv:: Easy reservations, numerous email reminders, e-checkin with room preference, quick check in and valet service, nice roomy quiet room.

Negativ:: Parking added 30% to the cost of room. The cost of parking in Chicago is a major negative to doing business in the city. The restaurant attached to the hotel ran out of black tea. The waiter indicated it happens frequently. The hotel lobby had no black tea. How can you run out of black tea?

Positiv:: Wir mochten den Pool, Whirlpool und Fitnessraum. Die Betten und die Bettwäsche waren sehr bequem. Das Personal war sehr hilfsbereit.

Positiv:: Tolle Lage an der Michigan Ave. Aber das war eine sehr ruhige Straße insgesamt für solch eine tolle Lage.

Negativ:: Die Zimmer sind etwas dunkel.

Positiv:: Tolle und saubere Zimmer und freundliches Personal

Negativ:: Ich mochte es alle

Positiv:: Die Lage war alles ist zu Fuß zu erreichen. Das Hotel war sehr komfortabel.

Positiv:: Close to shops at magnificent mile

Negativ:: Pool was small and not kid friendly. A 16oz pop was $4 plus tax at hotel store

Negativ:: The hotel was nice overall but a few experiences totally ruined our trip. First off, it's the middle of the summer and the air conditioning in our room wasn't working. So we had to sleep in an 80 degree room. Next we found a massive blood stain on the comforter that someone tried to wash but it never came out. Absolutely disgusting! There was also mild in the shower which again goes to show the rooms are NOT clean. There was also very little lighting in the room and most did not even work. For over $300 a night do yourself a favor and go elsewhere.

Positiv:: Rooms were very comfortable and clean. Courteous and friendly staff. Location is excellent for shopping. I definitely would return to stay again.

Positiv:: Location, value, amenities, staff, rooms, property were all excellent.

Negativ:: Had some unusually noisy middle-of-the-night mechanical noises. Staff compensated us with points willingly and graciously more than making up for it.

Positiv:: Free gym, pool and jacuzzi use. Three free cups of coffee and tea. Great staff. King size bed was awesome and the room was really nice

Negativ:: No free WiFi in room, just lounge area. Pool and jacuzzi were closed, which was a real disappointment since it was one of the major reasons why I chose the hotel. My view wasn't great but I understand it's kind of a thing that's out of my control.

Positiv:: The rooms were very clean, as was the gym. The location is within a short walk of most anything you'd might like to experience on a short trip to Chicago and yet the hotel is on a side street that keeps the nights stay quiet.

Negativ:: Here's the thing: The Hyatt hotel is immaculately clean, provides comfortable bedding, has a large, clean Gym, and is near most of the things that I would want to do in a short period of time in Chicago... So why two? Because these are the things that any hotel should have. Saying these things are a perk of the Hyatt is like saying or Raven has the perk of being especially black- it's a raven, of course it's feathers are black- The problem here is that the photography and the advertising of the hotel makes it appear to be something that it is not: it is not a stunning luxury property. It does not have an incredibly intuitive and beyond accommodating staff, and it is not a property that includes the kind of accommodations that I'd expected when I had originally booked my stay. More on par with a comfort inn, or Marriott courtyard, then a main-name property such as JW Marriott, Hilton, or Westin, this "Hyatt" seemed bare-bones and disorganized. Two rather slow elevator trips separate you from any convenience of entrance and exit- The room was not ready when I arrived and the option suggested to me in compensation was a larger suite that featured less beds then I requested and came at an additional cost, as that was my fault my room was not ready, and as if if I would prefer to pay more for something that offered less than what I had asked for. At any class hotel, I wouldn't have been upgraded, and I would have been upgraded at cost to the property. The bathrooms, while clean, were adorned with showerheads that looked like they had been purchased in a 1986 apartment building resale auction and worked about as well as an exposed drain pipe I once showered beneath in Thailand. Parking is a full $24 per day more expensive than the majority of the garages around the area, which for the life of me I can't understand why, and the valets took nearly 15 minutes more than they had suggested to retrieve my car when requested, and did so in such a manner that the majority of things I keep in my trunk had shifted- and believe me for someone who drives as aggressively as I do without cause for such an occurrence- this can only lead me to believe that the valets thought perhaps they were in a stock car race. overall, it's not so much that I dislike to my stay at the Hyatt- it's that being in Chicago native company, and a highly rated hotel, with a main branch name, I genuinely expected to be walking into a situation that was just one star more professional than what I received- and the Accumulation of one experience after the other constantly coming in just slightly less than what it should have been found me leaving the hotel with a fairly negative taste in my mouth, not for the stay that I received, but for the complete and underwhelming lack of what I had expected. My suggestion- if you were going to stay 20 minutes outside the city at some discount hotel, this place is better. But if you want the downtown Chicago experience, don't even look in this direction

Positiv:: Brenda served us for breakfast most days. She was a the best. Always attentive friendly. Took care of us well. Our last day we had a different waitress and our order wasn't right, we couldn't get her attention and had to get a manager in order to get our check. When you go for breakfast in the fabulous restaurant, ask for Brenda. Loved the green drink with Apple, spinach and ginger. It was really good.

Positiv:: Der Service und die Liebe zum Detail waren ausgezeichnet

Negativ:: Dass sie keinen Whirlpool im Hotel haben.

Positiv:: sehr sauber

Negativ:: kein großer Spiegel im Zimmer

Positiv:: I have stayed in many upper end hotels in Chicago and this property has a great location, great staff, rooms are fabulous and an overall great stay. I would definitely recommend this hotel and will stay again.

Positiv:: The beds were comfortable, shower had good water pressure, and staff were very helpful. I arrived early on the day of check in and asked if they had early check in. They said they had been sold out the night before so it might be tough, but they would see what they could do. 15m later the room was ready! I was extremely grateful for this, as I was exhausted from travel and wasn't feeling great. This allowed me to rest and show up to my conference feeling like myself.

Negativ:: No issues.

Positiv:: The Loews was an overall excellent experience. From arrival to departure the service was spot on. The hotel was not only very clean but excellently staffed. Everyone who worked for the hotel was more than willing to assist you in any matter you may need and were very polite. The front desk employees were extremely helpful with everything from advice on night life to helping make sure all my bases were covered on a very special between my lady and I. (thank you very much Noah for going above and beyond... We both thank you for helping us have a great night). It was very apparent that the employees took pride in their jobs and strived to accommodate all guest the best they could. The hotel had a great energy and was a very positive atmosphere. The hotel flowed extremely well and was decorated beautifully. The rooms were spacious and felt very secure. The hotel was in a very low key part of the city, it was surrounded by places you would want to go in Chicago (ie. Restaurants, bars, navy pier, magnificent mile etc..) overall excellent experience and we will be back.

Negativ:: None, accommodations were excellent.

Positiv:: Great gym and lap pool. Love the common areas, like the lobby bar. Appreciated having a Starbucks IN the hotel.

Negativ:: Self park garage was far.

Positiv:: Staff was very friendly and helpful. The whole Hotel (Lobby, floor, Rooms, ...) is furnished very tastefully. Great Swimmingpool. The Location of the loews Hotel is absolutely perfect! Close to the River and lakefront Trail. Good starting Point, so you can explore North and South of the City. Lots of Restaurants and supermarket across the street. We definitely recommend the loews Chicago hotel!

Negativ:: Nothing - everything was Great!

Positiv:: The hotel is brand new and it shows. It's beautifully furnished, comfortable, and very trendy. The location is perfect, right in the middle of everything with extraordinary views.

Negativ:: There was a strange smell in the room whenever we left for a while. The staff was friendly but also inexperienced, as they tended to hover and be a little over-bearing. In addition, the front desk staff provided us with false information and accidentally billed us close to $300 that has yet to be taken off my credit card bill.

Positiv:: +The staff was friendly, welcoming, and very accommodating for pets and special needs to make our experience more enjoyable. . +In the heart of chicago. +The room was spacious and well decorated. +Staff would try to find you a taxi or help with finding the best Chicago pizza.

Negativ:: -Clean up staff did not come everyday to change the towels and bed sheets. This was sad and frustrating for a luxury hotel -The parking situation for self parking is expensive for multiple days unlike other hotels next to it. Hopefully they can come up with a discounted rate for extended parking with Loews for next time. -The tv stopped working for a few hours one evening during our stay.

Positiv:: Moderner Stil, eine schöne Abwechslung von dem Standard Hotel

Negativ:: Minibar die Preise etwas hoch

Positiv:: Everything was great! The staff and the stay! By is officially the only hotel I will stay at when I visit Chicago!

Negativ:: Everything

Positiv:: I loved the modern rooms and cleanliness of he space. The hotel was convenient to work on Michigan Avenue.

Negativ:: The lighting in the background needs to be upgraded as my co-worker and I who both stayed in different rooms had an issue with putting our makeup on in the morning. Additionally, no one at the front desk could help me with an iPhone 5 charger and gave me the excuse that they had all been lent out. Many of the guests were business men and women, so the hotel should always be prepared with that.

Positiv:: Check in was slow and delivered in a less than friendly manner. The young woman who registeted me as a guest seemed irritated that she had to help me. She did respond to my request for a really nice room by offering me a VERY AFFORDABLE upgrade to an AWESOME room that was hige, well appointed and very clean. The rooftop restairant staff were very friendly, kind and accomodating.

Negativ:: Despite room service being advertised until 10, when we called at 9:45 we wrre told that the kitchen closed at 9:30 so that the employees could leave at 10. This is obviously a gross misinterpretation of a 10 p.m. close. Any high quality service provider offers full service the entire set of hours of operation.. Nowhere on the menu did it mention a separate kitchen close time. We then ordered drinks and the same employee made it seem like it would be inconvenient for her to call the rooftop bar to order them. When we asked to speak with a manager this same employee tried to represent herself as manager. I find it hard to believe that anyone who had risen to the level of manager in the service industry would be so disintetested in actually providing service to her guests.

Positiv:: Great location and very upscale!!!!! Amazing rooms and quaint little bar in the lobby! Would love to come back in the summer and check out their roof top bar!!!!! We will comeback

Positiv:: Großartige Lage und Qualität der Zimmer.

Negativ:: Lobby sehr voll.

Negativ:: Bitte nehmen Sie Keurig Kaffeekannen in jedes Zimmer auf

Negativ:: Volle Größe Matratzen verkauft wie Queen size

Positiv:: Lage und ein relativ großes, sehr sauberes Zimmer. Wir buchten am Tag des Aufenthalts und bekamen einen guten Preis. Ich würde ihm eigentlich eine 3,5 geben , aber die option gab es nicht

Negativ:: Äußerst unbequeme, steife Laken.

Positiv:: Alles! ! !!

Negativ:: Kosten für das Parken.

Positiv:: Tolle Lage, tolles Personal

Negativ:: Kein Kühlschrank oder eine Mikrowelle

Positiv:: Die Aussicht vom Zimmer war sehr gut Das Personal war ausgezeichnet. Das Hotel hatte ein sehr modernes Ambiente und aussehen. Das Bett war sehr komfortabel Ich würde wieder dort hin gehen.

Negativ:: Das Zimmer hatte nicht genügend Steckdosen. Das Zimmer war klein für den Kosten.

Positiv:: Great newly updated rooms and incredible gym that puts many Health Clubs to shame.

Negativ:: Room Svc leaves a bit to be desired but luckily they're located in great proximity to many great restaurants.

Negativ:: It is such a big hotel I found it chaotic especially with several different events going on. Crowds of people, lots of noise. Just too big a apace for me!

Positiv:: This hotel is exactly what you'd expect from a stay in Downtown Chicago. Imposing structure, bustling atmosphere, and lofty prices. The central location couldn't be beat and the view provides you a look at the city no matter which direction you face. Room was clean and modern. After some initial difficulties, a new room was provided and sorted out with a credit to be used with breakfast (delicious breakfast, but expect to be charged the Chicago price for it).

Negativ:: The price for staying directly on the Magnificent Mile shouldn't be surprising. The lobby was constantly occupied and persistently loud, which also is indicative of a stay in Chicago. The initial room assignment seemed to belong to another individual as there appeared to be clothing in the closet and a suitcase laid out when the door upon a very brief inspection from the cracked door. After informing the front desk, a new room was quickly assigned...but only one of the two keys ended up working. After our final trip to the front desk, we were in better shape and the breakfast the next day was delicious. The room was by no means spacious, but exactly in what you'd expect from Chicago standards. Don't forget you'll be paying for parking, which is at least simplified by the ability to charge to your room.

Positiv:: Location

Negativ:: Old, small rooms, poor plumbing. It's an embarrassment for Marriot. Don't stay here

Positiv:: I arrived 2am and there was no reservation and the company never told me there was a problem with my card. Spend until 4am getting another reservation for next day and then arrived and there was no reservation again. They ruined my entire business trip. had to spend half day looking for another hotel. The first night Marriott accommodated me in a room that was not what I expected. At least had a place to sleep.

Negativ:: They were kind and very helpful, but the room I got was not what I expected. But It wasn't hotel's fault was getaroom.com fault.

Positiv:: Location , location and location

Negativ:: Extremely crowded and very noisy ( possibly because NHL draft weekend) - it was almost like a busy fish market with so many people crammed in the lobby.. we had hard time navigating through the crowd to reach elevators on both days. Parking is another pain we had to deal with - primarily because of location . Amenities in the room are nothing to boast - but very comfortable bed ( typical Marriott) ...

Positiv:: The best part is that the Merriot is in the "heart of the city".

Negativ:: Offsite parking.

Positiv:: Der gesamte Aufenthalt war hervorragend

Negativ:: Ich mochte alles

Positiv:: Coole historische Gebäude. Tolle Lage

Negativ:: Das Parken kostet $67 im Hotel

Positiv:: Lage ... und das ist auch alles.

Negativ:: viel zu teuer für ein veraltetes Hotel mit kleinen Zimmern. $ 67/Tag Parkgebühr für Gäste ist opportunistisch

Positiv:: Was für ein toller Ort zum übernachten. Wir kamen in die Stadt, für ein Blackhawks Spiel. Dieses Hotel ist perfekt gelegen. Der Preis, das Zimmer, das Personal, Bar und Essen war alles absolut unglaublich. Wir werden wieder kommen! !!

Positiv:: Die Lage war fantastisch.

Negativ:: Kann keine Kontrolle über die Temperatur im Zimmer. Viel zu warm unabhängig von kälter Temperaturen.

Positiv:: Das Hotel war in einer super Lage.

Positiv:: Reservierte zwei Queen Betten. Sie hatten mich in einem King. Der Typ war unfreundlich und auch nie entschuldigt. Unglaublich Service für ein Hotel wie dieses.

Positiv:: Es war sehr komfortabel und in der Nähe der Museen und Sehenswürdigkeiten.

Negativ:: Eines unser Frühstücke war nicht gut. Dusche braucht Anti-Rutsch-Matte. Lift langsam

Positiv:: Super Preis Freundliches Personal Sauberes Zimmer Schöne Dusche/Bad Komfortables Bett 12:00 Uhr check out Lage!

Negativ:: Schlechte Aussicht Das Zimmer war etwas klein

Positiv:: Lage.

Negativ:: Das Zimmer war klein und fühlte sich stickig an. die Korridore und die Fahrstühle haben Teppich der stinkt. Die Aufzüge waren langsam.

Positiv:: Die Toilette

Negativ:: fast alles. Viel bessere Hotels zum gleichen Preis in der Stadt

Positiv:: Wundervolles Personal, wunderschöne Hotel.

Negativ:: Das Frühstücksbuffet war kalt.

Positiv:: The location is amazing, the staff was so kind and the room was clean, comfortable

Negativ:: The wc is so high for a regular size person

Positiv:: Decent room for the money, nice bathroom, good location if you are in town to do some major shopping

Negativ:: No restaurant open in the evening, outdated lobby, no room service, could hear neighbors through the walls

Positiv:: The location.

Negativ:: The bathroom was very small for a luxury hotel. The shower facets were hard to figure our. My wife did not like over head shower head. The room computer did not work and services could not fix it.

Positiv:: We were able to book at this hotel during a very busy time.

Negativ:: We were told we would get a text when our room was ready. We never got it. We tried calling the front desk over several hours and the calls were going to a fax machine. We used the number listed on the website an on the itinerary. We even had friends try to call. We ended up leaving a WORLD SERIES game early, because we were worried they would give our room away.