Positiv: Free upgrade to a higher car class
Positiv: Kostenloses Upgrade auf eine höhere Klasse
Negativ: Charge at end of trip was three times more than quote confirmed by Kayak. Still unresolved
Great valuePositiv: Friendly service, car was as advertised, quick handover and no hard sell of extras.Negativ: Nothing
Expensive....but great servicePositiv: The lady at the counter was really nice and helpful.
Just the price was quite hefty...
Payed 130$ a day for a midsize , becuse i took full waiver
It should b much cheaper for good drivers who have a clean slate in respect of car damages
Shouldnt cost more then 75$ a day max
Negativ: At drop off , Barbra, customer service extremely rude when I asked her why the extra charges, she kept saying she didn't care and it's not her responsibility when I questioned the extra charges
Not AmusedPositiv: The car was newNegativ: it wasn't the car I had booked. I booked a compact like a VW Up or similar, manual, for 143 and ended up getting a massive Skoda Rapid wagon, automatic, and had to pay almost double the price for it at 217. I had no time to argue. But I got thoroughly ripped off. Will stick with Hertz
Positiv: Car was fine. Clean and easy to pick-up. It drove well and met expectations.
Good quality carPositiv: the car was clean and in good condition.Negativ: the cost of the rental was a little high.
Positiv: Auto war in Ordnung. Sauber und einfach zu Pick-up. Es fährt gut und Erwartungen erfüllt.
Great car, straight forward rentalPositiv: No pressure to take out additional insurance. Car was relatively new in perfect condition. Negativ: No one at the desk at Airport when we arrived to turn in the car
Positiv: they were very friendly despite the fact that I had the wrong pickup time and was 6h later
Positiv: Pretty much everything.
Drop off at MUC is excellent, takes just secondsNegativ: Hertz office at Dreispitz in Basel is hard to find. Signs lead to a carwash, not to the office. The vehicle had two tires inside, taking up the entire trunk space. The guy at the office was telling me unbelievable stories that I have to carry those tires with me. Fortunately in another Hertz office they gladly took those tires from me.
Positiv: everythingNegativ: hard to find parking for after hours drop-off
Great car, nice staffPositiv: Everything about the rental went smoothly, the car was clean and comfortable. Negativ: It was a bit confusing to find the rental place, since Basel airport has a french side and a swiss side. Of course it's not Hertz's fault, just pay attention if you're renting in Basel airport. Another point is that we paid in advance for a second driver and ended up not using it - would have been nice if there was an option to add another driver in the middle of the trip.
Positiv: allesNegativ: Parkplätze für after hour rückgaben schwer zu finden