Very bad service!Positiv: The car was in good conditionNegativ: - They asked me if I wanted to pay for gas from their side when I come back and I said yes, so they added 40 dollars into my bill saying this is on hold and we will charge how much gas you use. When I returned the car, they said you already paid 40 dollars for full tank of gas and regardless of how much you used, this is already paid and no refunds. I had only used 20% of the tank. Worse service ever. Never go to this Avis again.
Positiv: Car was nice!!Negativ: Terrible customer service, over charge on insurance. Nasty service from the people who work there any smile rude.
Positiv: Auto war schön!!Negativ: Schrecklich Kundenservice, über Gebühr auf Versicherung. Schlimmer Service von den Menschen, die dort arbeiten Lächeln unfreundlich.
Positiv: I was able to get an upgrade of van when the van I requested is not available and I was able to return the van at the nearest enterprise company to our house
Positiv: Wow what a service they give to cusomers.....
Positiv: great customer service!
Positiv: The enterprise assistant did a walkthrough on our car rental, something I hadn't seen with low-budget rentals. Excellent customer service at this location.
Positiv: Wow, was für ein Service, den sie geben zu Kunden ...
Positiv: Toller Kundenservice!
Patient staff during a busy afternoonPositiv: I was having some difficulties with my card when I was picking up the car, and the woman helping me was very patient and helpful while I called my bank, updated addresses, etc. They were very busy at the time and she kept her cool and provided outstanding customer service.
Drop-off disasterPositiv: Nothing - the office is very difficult to locate, tiny, cramped and at the time I was there, was headed by a very unfriendly, unhelpful rep.Negativ: The following morning after returning home on the spare tire at 4am, I called the local drop-off office in Culver City, CA to advise that I would be an hour or more late in returning the car and was told that there would be no extra charge. When I arrived at the counter, I was treated rudely by the rep and charged for an extra day. A customer call service rep removed the unwarranted charge, but I feel the situation was handled poorly and that I should not have been placed under jeopardy by driving a long distance on a spare tire that the installer said was good for 50 miles only. Never again
Would rent again!Positiv: The process was quick and smooth- called to extend my rental and that process was effortless.Negativ: N/a