Easy returnPositiv: Took me seconds to return the car. I was confused because it was so fast and friendly. They prorated my rental and had me on my way before my ride to pick me up had arrived. I couldn’t have been more pleased! Negativ: Easy process, reasonable rates and friendly staff.
Very inconsistent customer service & watch out for special of dayPositiv: Price was competitive and a little less than other major co. at time I searched. I was able to extend car at same price easily over the telephone.Negativ: OTOH, the web deal that I failed to read the fine print on resulted in a large SUV. I searched for an economy car so yikes! I needed to drive over 120 miles RT for work for 2 weeks, so this gas guzzler was not desirable. Trying to reach the agency by telephone was arduous and kept resulting a heavily-accented overseas voice. Finally, I drove in person & encountered a charmless, surly male behind the counter who countered my 'you are being rude, sir' rude complaint that I was rude. He refused to exchange the car and then disappeared behind a back door. I do not yell nor use profanity in public Very bizarre. Then a polite young lady took over and assisted with the car exchange and later with its extension.
Positiv: Fast service, not the car we expected but nice
Bad customer service Negativ: 1. Alamo tried to charge $580 rather than 160
2. Car was not where they said it was
3. Car reeked of smoke-bad
4. Brakes chattered
5. Bad customer service on drop off. Not one word from
Worker. Handed me receipt that's it.
Positiv: easy drop off at end of tripNegativ: long lines at start to get car, ut they did move the line more quickly than we expected
Positiv: Great ride for the price. Hassle-free pick up and drop off.
Positiv: Great service from the staff!
Friendly service, great vehicle.Positiv: The agent at the counter was friendly and helpful. We had our choice of three vehicles. The one we chose was comfortable and suited our needs.
Portland ME weekend rentalPositiv: Easy access to rental counter and car
Friendly and efficient staff
Positiv: Attendants were very nice and helpful Very efficient
Smooth sailingPositiv: This went very smoothly. Everyone was pleasant and easy to deal with, and even helped us correct a mistake we made with the billing. Would rent again.
PerfectPositiv: Perfect adventure vehicle
efficient. Positiv: the computer automatically includes a partial fuel charge and the gentleman that checked in the vehicle had me go inside ant the customer relations person promptly removed that charge.. To me the tis caring about your customers.
Positiv: Great value and car. Very convinent location at the airport
Positiv: The gentlemen that checked us in at Cambridge was great. Thanks
Positiv: Loved the Ford fusion
Positiv: Awesome customer service
Positiv: easy drop off
Positiv: As it was a drop off, comfort, cleanliness, and value do not apply.
Negativ: Never arrived
Great dealPositiv: Super good deal. Negativ: The car had some undisclosed damage upon check-out, the ez pay toll transponder didn't work and the rear window had a distortion, making it tough to see through.
Positiv: Tolles Preis/Leistungsverhältnis und Auto. Sehr praktisch Lage am Flughafen
Positiv: Die Herren, die uns eingecheckt haben in Cambridge waren großartig. Vielen Dank
Positiv: Ich war begeistert von den Ford Fusion
Negativ: Would like to see a little better signage at the airport for rental car drop-off location.
Best Desk Agent Ever!Positiv: The Budget desk agent was fantastic -- he was efficient, entertaining, and gave us great advice about places and restaurants. Did I say he was entertaining? He was!
Smoking Ford Fusion hybridPositiv: First time renting a hybrid. Great experience. Negativ: First car wans driven by a smoker. It reeked so had to return it. Agent upgraded us but did not apologize. I guess actions are better than words.
Wedding in MainePositiv: Car was clean and drove very well.Negativ: Prepaying of 40.00 for gas.
Positiv: People we came in contact with were fineNegativ: We did not get the car we reserved, even though it was sitting next to the one we picked up and no one was claiming it at the time of pick up
Car was not cleaned
Car smelled of smoke and had 33,000 miles on it
Terrific Service in Portland, MainePositiv: Desk agents were friendly and quick. Car was in excellent condition and ready to go when I arrived. Drop-off and check-in were also quick with no glitches. Will definitely use Budget again.
Ok Rental Positiv: Counter service was efficient and friendly.
Drop off/Pick up was easy.
Car was clean.
Good gas mileage on car (Kia Forte). Negativ: Cars advertised in the mid-size range were not the cars available.
No GPS in the car which was supposed to be included. No discount was given.
The car that I ended up with was not a comfortable ride. The cars advertised in the mid-size range are comfortable - I have driven the makes/models advertised. I feel I got a substandard car because of this.
Quick, easy, and friendlyPositiv: We pulled in and very nice man scanned license plate, handed us a receipt then took us directly to the gate. Wow!Negativ: Signage in Portland Jetport is sort of confusing, but not Budget's fault. Hard to figure out where car rental return was located. Value for money still low because the rental was so expensive.
Negativ: Too expensive
Successful Positiv: The ease of transaction Negativ: Rental agent was incredibly rude , tried telling me that my confirmation would take a few hours to be on her screen . Then told me she didn't have any class I rented so I HAD to upgrade and pay for it .
Positiv: The convenience of location and pleasant service (until a couple agents were disturbed by a minor annoyance by a customer-they could have handled that in a better way).
The car was clean enough and very reliable. Negativ: The customer service was ok. A couple of the agents were very rude to another customer. It was unexpected and a bit disturbing.
As far as the rental agreement, I had a reservation for a car in the same class/category as a Dodge Avenger. I didn't expect to have to pay extra for the Kia Optima, but my minor complaint was overlooked. I needed the car. I enjoyed my vacation.
Ultimate Bait & SwitchPositiv: NothingNegativ: Budget found my prepaid reservation immediately upon arrival at their counter but they refused to homor the price because my flight was delayed. They tried to charge me more than double the original rate for a week rental. The conduct of the Bidget representative was unprofessional. He clearly thought he had me in a bind and I would have to accept the terrible rate. However, I found a lower rate on National and had the car in less than five minutes.
Positiv: Entertainment system Negativ: Car was very uncomfortable to drive.
Great service Positiv: Very fast and easy check in/out
Not a hasselPositiv: It was easy to pick up. It was easy to drop off. It was affordable. Negativ: No major problems this time.
Positiv: Everything was great except for return of the car. Negativ: It was difficult to return the car in Boston as there are no clear signs or person who would assist you with a return process. I was returning a car at 9 pm on Sat evening and indicated that in my rental agreement, but had no clear instruction for the return.
Positiv: Easy access by just walking across the street and down a ramp from the baggage claim. Good car at a reasonable price.Negativ: The return seemed a bit less organized than other airports in that you have to drive through regular airport parkers.
Best deal on a full size carPositiv: For the price of a compact I was able to get a full size car. Having a car with a truck is great when your traveling as keeps your belongings out of view.
It was greatPositiv: Car was in good. Ondition and very comfortable Negativ: It was not easy to pick up and return car
Positiv: The car was in great shape. I loved driving it. The staff was super relaxed, smiling, friendly and helpful. I'll rent again in the future for sure.
Friendly. Questionable ethics. Positiv: Girl at the counter was very friendly. Took of some money for returning a bit early. Appreciated that very much. Negativ: When we returned the car my wife accidentally left her phone in the car. We received no phone car or email informing us. I had to call and ask if they found it, which they had. Unacceptable. Because of that delay, we missed our flight out of Portland.
Positiv: The service people were nice, but on pick up not honest and forthright. The good was at drop off one of the service men corrected the situation.Negativ: Leaving off information is equal to lying. I reserved a mid-size and was given a compact without being told there was a change. They also charged me for the midsize. All they had to do was say that Dollar didn't have any midsize currently available and adjust the price. Additionally, after I dropped the car at Portland International Jetport in Maine, I went through airport security. Shortly after, I realized I left my iPhone car charger and a new iPhone cord plugged into the Jute rental's cigarette lighter. It took me 4 tries to find an open office and human being to discuss the issue. I finally reached someone and they couldn't speak with an onsite employee to assist me. I was directed to the on line form. I will be lucky get a response or moreover, get my equipment returned.
Great new car!!!Positiv: We got a brand new car with only 5 miles on it. It was a small SUV for the price of a compact. Unheard of on a Holiday weekend. Negativ: When making my reservation the website defaulted to a noon pick-up and drop off.
Friendly, great servicePositiv: Renting cars can always be a bit of a hard sell. These people were friendly and efficient. Best car rental experience I've ever had.
Positiv: Quick service pre and post trip. No waiting around.
Negativ: Tried to upsell me on gas
Very accommodatingPositiv: When I didn’t like the car I was in I went to Belfast and asked for a different one and they put me in the same make and model as the vehicle I had just bought but was in for repairsNegativ: The lot was tiny and there weren’t a lot of choices where I picked up the first vehicle.
Got hustled and kept pushing upgradesNegativ: The representative at Enterprise said it would be $25 for all inclusive insurance so I cancelled my insurance i already paid for on the spot and then he tells me it's $40 for the insurance. He tried to sell me a lot of upgrades and the overall experience left me feeling like I got hustled and scammed. I probably won't use them again.
LOVED our Enterprise rentalPositiv: We arrived at midnight into the Portland, Maine airport and had only rented the tiniest vehicle out there, so we were ecstatically surprised when the Enterprise employee upgraded us to a Jeep Cherokee for free and out of the blue. We spent a lot of time in that Jeep as we drove across the Northeast looking for foliage, and driving around in that spacious and luxurious vehicle made our experience an absolute blast. The upgrade was completely unexpected. I can't thank the Enterprise employee enough. He was professional, cheerful, kind, courteous, and swift, and that upgrade made our night.
Portland, Maine downtown locationPositiv: Friendly and responsive staff. Good price for 2-week rental compared to renting at the airport location. Appreciated the complimentary upgrade. Flexibility to return the car without a drop fee to another local Enterprise location that was closer to our hotel at the end of the rental. Drop-off at the hotel at the end of the rental.Negativ: iPad check-out did not work properly. Agent had to do it on the computer which entailed a delay. Virtually empty gas tank when rented; had to fill up within a mile. This is also a guessing game nuisance near the end of the trip as they want you to bring it back at roughly the same fuel tank level.They offered to fill it up but this would have meant further delays. Also charged a $250 deposit to my credit card on top of the rental price, and a few days later an additional $350 for insurance coverage I had specifically declined. These were eventually reversed but not until after the return. I saw these as minor glitches in an otherwise satisfactory rental experience overall.
The staff were terrific Positiv: Quick easy efficient
EasyPositiv: Quick return Negativ: It went fine
Negativ: We were given a Chevy Impala for our trip in Maine. I should have went back to the counter when I had trouble starting the car. It finally started on the fourth try and we were off. Each time we stopped the car it was an adventure to see if it would start up again. Sometimes it did and others we had to turn the key up to 10 times for the car to start. Once running the car was fine. Got decent mileage with little road noise.
Terrible carNegativ: The automatic transmission needed some serious work. The car wouldn't accelerate very well in the low gears. It would just rev the engine and then jerk into a higher gear.
Didn't refund meNegativ: They recommended I speak to the follow up call from Enterprise, which never came.
Great experience! Positiv: My flight was cancelled so I had to adjust my car pickup and hertz was very accommodating and helpful! The car itself was great
Negativ: I cancelled my reservation 2 days in advance and was charged $50, which in my opinion is unacceptable
Easy & helpfulPositiv: Our car was ready for pick up which is the expectation. When our itinerary changed which changed our return location the customer service was very helpful in getting the best deal for the change. So thankful!
Positiv: Efficient and great service
Great online dealPositiv: Convenient to Portland airport so easy pickup and drop offNegativ: Nada
Positiv: Car was great, no issues.Negativ: Hertz wanted to charge me an extra $13.00 per day for my spouse to drive the car. I have never been charged for my spouse to drive before...seems stingy, in my opinion.
They also made the rental process difficult when I gave them my debit card. After 15 minutes of trying to figure out the debit card situation, I offered them an American Express, but they said it was fine to continue with a debit card...the time spent doesn’t feel like it was fine or normal practice.
Negativ: I made the mistake of paying upfront on a rental in PWM. I wound up unable to get on the flight to PWM and had to fly into BOS. I called to see if they could transfer my rental from the original location to BOS. Yes they could and the price went from a little over $200 to over $800. I wound up getting a one way rental from Budget to PWM for $206 and picked up the original Hertz rental in PWM. Since they tried to hose me like that after I already had the trouble with the flight that I had experienced, I will do my best to never rent from Hertz again.
Good Experience Positiv: We rented a Rogue for two weeks. It go great gas mileage and was comfortable to drive and ride in!Negativ: On our 4th day the blower got stuck on high. There was not another Hertz location near, so we just listened to it roar.
Positiv: Quick, clean and friendly Negativ: It was a little bit of an unclear process to locate the car and return the car.
Positiv: great service helped me out. car in great condition. never rented car before, made it nice and easy for me. Negativ: made mistake and didn't rent from airport, and I was charged a lot more for that. My fault but would of been nice to help me out.
Okay overallPositiv: The car was clean and in good condition.Negativ: Pickup was overwhelmed, not enough people on duty. Almost a 45 minute wait. Price was somewhat high.
Negativ: Computer tried to charge an extra hour when we were only 30 minutes past due.
Positiv: Van with price as promised Negativ: Everything fine
Positiv: Friendly and Professional
Positiv: Van mit Preis wie versprochenNegativ: Alles ist in Ordnung
Positiv: Freundlich und professionell