Mietwagen in Wien

Terrible experience

Negativ: The guy at the rental agency was very irritating, thats the first thing. The second and main problem was that I could only rent the fiat 500 i booked online under a condition that he (the guy at the agency) blocks 2000 euros (no, that's not a mistake, 2000 euros) +165 more euros on my credit card, almost ruined my vacation. luckily there were more car rental agencies around and I could rent a car without having to block 2 month salary to rent it.

Asked for Over-Price

Positiv: Anything.

Negativ: First of all, when we enter the train station there was no Dollar shop. It is under the Hertz company. So you need to go directly to Hertz company. The guy who works at Hertz is so slow, to be able to do our registration it took him 45 minutes. Then he claims that our insurance, which we made on KAYAK, does nothing with them due that he needs to block 2500 Euro from our account. Later on, he asked twice as much price which KAYAK provide us. Finally, we could not rent the car because of all these and spend half of our vacation day there to be able to cancel our reservation. I do not suggest any of their services.

Worst service ever

Negativ: The kayak website offers insurance with alliance so you don’t have to pay the extra fees of insurance with your rental company. I have rented with other car companies as budget and sixt and they have been fine with it, placing a $300 dollar deposit on the credit card. Dollar rental wanted a $2000 deposit on the car if I didn’t get the insurance with them for $14. When I agreed they told me I would have to leave a $1350 deposit because that insurance is not the complete one that the full insurance would cost a total of $35 extra a day. I also rent with enterprise and they charge $19/day, they don’t accept alliance insurance and have the $200 deposit. At that point I left the office whent to sixt rental, next to them, and they accepted the alliance insurance and just have to leave the $300 deposit on the car. Never going to even think of renting with dollar again, also the gentleman at the counter was super angry and rude from the start.

Bait and switch

Positiv: Getting car was easy

Negativ: Did not get the car advertised. Was supposed to get an intermediate BMW / Mercedes but was offered an "equivalent" option instead because no other cars were available and that was a Ford Focus.

Nothing good to say...

Positiv: n/a

Negativ: Hard to locate even from the street. No 24/7 phone customer care. Flight arrived after closing, location cancelled the rental. Turns out it was summer holiday, spent the rest of the day trying to find a replacemet rental.

Hidden charges...

Positiv: The pick up location was close to my house and the quality of the car was good.

Negativ: The price quoted to us was misleadingly low. We had to purchase various forms of insurance to prevent a huge amount being 'blocked' on our credit cards. Also, if we wanted to drive to Hungary (which is the next country bordering Austria and part of its former empire for God's sake) we had to pay an additional amount. All in all, we spend about €300 more than we bargained for in renting this car and I am furious. Car rental companies and Hertz in particular have a nasty habit of nailing you with hidden costs. I will definitely not be using Dollar again!