Generally nice car but the proximity detection in front is too slowPositiv: Blind spot warning, spacious, tremendous reach per tankNegativ: Hard to see the corners, with the cameras and warning system kicking in very slowly in front
Positiv: Ease of use
Nice personalNegativ: Dropoff location is complicated to find, no direction signs
Positiv: Nearly everythingNegativ: Quite expensive drop off in different country
Unfriendly staffPositiv: Very unfriendly staff who charged my eu card in pounds and refused to issue a euro bill. Unfriendly and u professional duty manager ar avis vienna- no customer focus and rude.
Prompt and great service Positiv: The car was very good
Negativ: The return of the car in Vienna was very troublesome.
Lying company that scams Positiv: Nothing Negativ: Charged me $700 for a scratch that we did not do. Charged me additional $300 charges that we did not sign for. I'm not paying them and never using them again.
Most disgusting company ever.
Decent rental for decent pricePositiv: We rented at the last minute, got a great deal via Kayak and had a nice car, good condition, no problems.
We are highly satisfied with the service in ViennaPositiv: We like the overall arrangements and happy with the service Negativ: Nothing
Good clean car but extortionate high insurance prePositiv: Clean car, nissan qashqaiNegativ: Booked car without insurance, bought full cover insurance on desk was highest ever in my life with even promimum cars. It was more than the rent of the car eur64 per day...beware
Difficult to pick up and drop off car at universitate street shop on vienna
Positiv: The car ran well and was clean.Negativ: Difficult to find pick up location in Vienna - it is underground in a park/plaza. Appears to be entrance to the car park not to the rental facility.
Promised car (SUV) would be large enough for family & four suitcases. True - only if put one back seat down and squished two teenagers into the back row.
Great Customer ServicePositiv: Amin was very helpful in helping us to find the office via phone. Then, when we found the place, he was very nice and kind to our children, and offered us a car that was better than we had reserved for exactly the price that we had been quoted on Kayak.
Bad bad very bad company Negativ: If you have a small scratch it will cost you 741 EUR ! Really iam not kidding!
Second thing, thay will take the money thr times from your credit card ! I repeat three times! After that you have to do your calls al your days to try to get your money back and your mood and holiday go to hell!!
Discriminated and overchargedNegativ: Overcharged for permission to travel to "east", which is how they call countries with predominantly Slavic population. This includes Czech Republic (north to north-west of Vienna) and Slovenia (south to south-west of Vienna). Discriminatory practices like this should not have a place in this world after 1945.
Negativ: We had to wait about an hour in line
NEVER AGAIN Tricky tricky paid 546 for 196 bookedPositiv: My trip BÚT NOT THE BILL Negativ: Kayak offered very attractive prices for 196 days. But after the taxes and is rance the bill went to 546. I am used to rent car and pay in Vienna an average of 300. NOT 546.Definitively KAAYAK böig was a trick. NEVER AGAIN
Very nicePositiv: The staff is very nice and helpful.
The car is clean and looks like new.Negativ: None
Wrong pick-up locationNegativ: Although I have chosen Airport, the web site gave me the city center as pick-up location.. We have realized it when we there.. so we had to cancel the booking, and rent another car with higher price.. :(
Excellent car and excellent service!Positiv: Excellent car and excellent service!
Positiv: The service was good and car was also. Negativ: The return spot is very difficult to find and took a lot of time and effort to find. The return point should be programmed into car GPS, the instructions explicitly said upon pick-up, and have better signage.
Hard to find the pickup and drop off location Positiv: Nice clean car, easy to drive. Negativ: This pick up and drop off location (one in the same) was very hard to find as it was underground.
Location and price right in Vienna Negativ: Only thing was their pick up/drop off fee is too high.
Negativ: Wir mussten über eine Stunde warten in der Schlange
Sehr schönPositiv: Das Personal ist sehr nett und hilfsbereit.
Das Auto ist sauber und sieht aus wie neu.Negativ: Keiner
Nothing good to say...Positiv: n/aNegativ: Hard to locate even from the street. No 24/7 phone customer care. Flight arrived after closing, location cancelled the rental. Turns out it was summer holiday, spent the rest of the day trying to find a replacemet rental.
Hidden charges...Positiv: The pick up location was close to my house and the quality of the car was good.Negativ: The price quoted to us was misleadingly low. We had to purchase various forms of insurance to prevent a huge amount being 'blocked' on our credit cards. Also, if we wanted to drive to Hungary (which is the next country bordering Austria and part of its former empire for God's sake) we had to pay an additional amount.
All in all, we spend about €300 more than we bargained for in renting this car and I am furious. Car rental companies and Hertz in particular have a nasty habit of nailing you with hidden costs. I will definitely not be using Dollar again!
Horrible experience, bad communicationNegativ: -location hard to find- it's inside Hertz balcony with no signs whatsoever.
-Price was good, but I was asked for 2000euros of deposit (first 1000, after a mistake from the employee, then he apologized and said 2000)
-I understand it's Hertz policy, but a rent a car costs 41.92euros, and the insurance 92 euros???
-left without renting the car, tried to cancel the reservation, but internet site very bad organised.
-Kayak so far amazing experiences. Hertz never liked. Million dollar never again.
Negativ: worse experience ! did not recieved propper info in my email regarding what im covered...insurances...
ended up paying almost dubble...plus another 30 £feeee for dollar rent car ??still did nor recieved my deposit of 1700euro after more than one week...
ive been given a cheap car that was struggling on the autoband..
One day rental in ViennaPositiv: Very helpful Hertz agent doing business for Dollar Rent-A-Car. Great car. Good price. Negativ: No Dollar Rent-A-Car facility to be found at train station. That freaked me out a bit, until the AVis rep sent me to Hertz, who was expecting me.
Friendly staff!Positiv: Always courteous and knowledgeable!
Negativ: Should be able to drop off cars on Sunday rather than causing customers to pay for extra days rental!
Easy quality car rental in Vienna Positiv: The agent was friendly and explained all the documents to me. She gave me time to confirm with my credit card about insurance coverage. The car was clean and very good quality.
Positiv: Convenient, excellent value.Negativ: Car was low on oil and a warning light came on as we were driving. Fluid levels should have been checked before the car was rented.
Positiv: convenient location
convenient servicePositiv: friendly and swift processing by competent staffNegativ: the cost was quite high
Scoda 4 x 4 wagonPositiv: Great features with the car. Awesome to drive. Awesome km/tank of diesel. Negativ: Couldn't find the search function in the sat nav. Nothing really to complain about.
Positiv: günstige Lage
4 x 4 Scoda WagonPositiv: Tolle Ausstattung mit dem Auto. Super zu fahren. Super km/Tank von Diesel.Negativ: nicht finden konnte die neue Funktion in der Satellitennavigationssystem. Eigentlich nichts zu beanstanden.
Good valuePositiv: Easy checkout. Good clean car. Negativ: During the return, the agent questioned a couple of spots on the back fender. We had NO issues using the car. Not sure why these spots were not properly documented before.
Terrible companyNegativ: Hurts doesn't let you cancel car rentals unless you call them. While travelling, without an international data plan this was impossible. I have made and cancelled other car reservations by email or on the website without issue. The only reason they would make it so complicated is to make it harder for their customers to get their money back. The price was also misleading. It said at The end it was charging me $43 on my credit card, but when I paid my receipt was for over $100. I'm not sure how that can be legal. I will never rent from Hertz again.
Insurance had some issues as Hertz didn't know exaPositiv: Quick responseNegativ: Zvi Bichler
Overall good and site was in a convenient locationPositiv: The vehicle was new and comfortable. Pickup and drop off was flexible.Negativ: The car was parked under a tree and dirty outside. The GPS had some issues and shutoff a couple times.
Overpriced and didn't match description Positiv: Clean
Easy pick up and drop offNegativ: Description said passenger van but it was an Opel Zafira
No opportunity to buy insurance at booking at a cheaper rate than at counter
Unfriendly service at VIE
Versicherung hatte einige Probleme wie Hertz wusstPositiv: Schnelle ReaktionNegativ: Zvi Bichler
Alles in allem war es gut und vor Ort war sehr günPositiv: Das Fahrzeug war neu und komfortabel. Abholung vom und Absetzung war flexibel.Negativ: Das Auto parkten unter einem Baum und schmutzig vor. Das Navigationssystem hatte einige Probleme und ein paar Mal aus Kostengründen abgeschaltet worden.
Würde wieder dort buchenPositiv: Alles in allem super gelaufen, keine Wartezeit, Auto war sauber, kann nicht meckern.Negativ: Das Auto, welches ich am Flughafen Wien abgeholt hatte, war offenbar in der Slowakei angemeldet (slowakische Kennzeichen), hatte also die slowakische Landesgrenze passiert. Trotzdem wurde mir, da ich angab auch ausserhalb Österreichs zu fahren, eine Cross-boarder fee von 52 Euro zusätzlich verrechnet.
EUR 52 for crossing a border to the country where the car comes from??Positiv: Terminal pick up
CleanlinessNegativ: It may have been in the small print which I didn't notice, the rental company in Vienna, Austria gave me a car registered in Slovakia with Slovakian plates and then charged me EUR 52 to drive to Slovakia???
In addition, they blocked EUR 100 from my credit card to secure this fee... and the manager was not there when I asked for explanation and only got "because the manager told us to..."
Staff poorly trained in customer service and fees not making sense...
I rented the car for a weekend with my family in Slovakia but when I opposed the fee o was told that "the fee is actually really convenient because I. An cross the border as many times I want and still only pay the one fee...."?!?!
The total rental fee for 2 days was about 100 and the cross border fee made in 50% more expensive
Not good at all, will make sure to avoid and spread the word...
Falsches AutoNegativ: Reserviert wurde ein Skoda Oktavia Kombi.
Bekommen habe ich einen Opel Zafira.
Positiv: Das Auto war gut und alles hat sehr gut geklappt. Negativ: Die Versicherungsoption pro Tag ohne Selbstbehalt ist teuerer als der Mietwagenpreis pro Tag. Bitte beim Buchen informieren.
Negativ: Ich habe ein auto für 80 € für 2 Tage gemietet und am schluss es kostet 224 wegen add-ons. Will nicht mehr bei Payless mieten.
Negativ: Parking to pick up need a little walk which may be not convenient for some people
They should tell why the prize is low! Positiv: The cost of renting was low! The car was clean! Negativ: When I was looking for a car, it was not written that I can go with the car only 300 km! They didn't explain to me anything! They did not say to me when I bring back the car, is gonna be nobody on the return point! So I didn't know anything about the return!
Great car for great pricePositiv: Payless shares rental booth with Avis at Vienna airport. It was easy to find, quick process.
Car was new, clean.
Return was easy ( not like Enterprise 2 years ago).
Tolles Car für super PreisPositiv: Aktien zu beobachten ist mit keinem Geld Booth mit Avis Autovermietung am Flughafen Wien. Es war leicht zu finden, schnell Prozess.
Auto war neu, sauber.
Wieder war leicht ( nicht wie Unternehmen vor 2 Jahren).