CasaBlanca Hotel

Positiv: Beautiful hotel!!! Excellent staff! Fantastic location. Our A/C was leaking and they could not get it to stop. The hotel had no other rooms available so to fix the problem they moved us to a nearby hotel. The new place was beautiful as well and it felt like we got an upgraded room. We were very impressed with how the situation was resolved so quickly and smoothly.

Negativ: Nothing! Would have loved to have stayed there if the A/C would have stopped leaking. But they fixed the situation very quickly.

Positiv: Friendly helpful staff. Excellent location. Iconoclastic décor.

Negativ: I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.

Positiv: The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan

Second visit!

Positiv: This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.

Negativ: It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.

Perfect location and great staff!

Positiv: Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan.

Negativ: Couldn't find an outlet in the bathroom. Made it a bit more difficult to get ready in the morning. Room was small but wasn't an issue for us because we were only in our room to sleep.

Positiv: Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.