Finde günstige Flüge von Basel nach Flughafen London Heathrow

Positiv: Literally nothing.

Negativ: It could have happened.

Negativ: Too warm in the cabin

Positiv: Pünktlichkeit

Negativ: Organisierte Wege zum Gate und Überblicke darüber

Positiv: In flight entertainment was good, half of the cabin crew were super friendly, others a bit bored.

Negativ: Brand new A350 but very cramped seats, it felt very claustrophic. Flew out on a 747 and had a lot of space - wonderful aircraft, flew back on A350 and it felt like flying Ryanair for 7 hours! I am only 5 feet 7 and my knees were close to the seat in front, I am not fat but the tray table was touching my stomach. I dread to think how anyone ate the food if they are 15 stone or more, I guess the table rest on the stomach and the food has to be held on.. The food wasn't good, I asked for a vegetarian meal but got bland vegan food - no cheese or dairy even though those are vegetarian. Next time I will not order a special meal and just get the standard vege meal and risk that they have one for me. Flight crew were OK, some of the instructions about electronic devices were garbled and unclear, especially about the use of laptops.

Positiv: Crew!

Negativ: Seat spaces are so small for long flights. London Helsinki on the back seat was a torture.

Positiv: Das wir endlich losfliegen konnten.

Negativ: Verspätung die nicht mal gemeldet wurde, sondrn ich es nur per zufall gesehn habe!

Positiv: Plane was clean

Negativ: Food could be better!

Negativ: I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!

Positiv: Das Flugpersonal war zuvorkommend. Der Flug ging planmässig

Positiv: We were early

Negativ: The food

Positiv: Crew was friendly and everything was perfectly on time!

Positiv: Crew is very attentive and working hard during trying times.

Negativ: My chairs screen in particular was very difficult to use because the touch screen was not working 90% of the time.

Negativ: The customer service I a disaster. They ripped off my suitcase and I never got a refund despite all my emails nd infos I gave them after the claim done at the airport.

Positiv: Very comfy seats.

Negativ: I was in Business Class. The pillow appeared to be used on the flight from London to Antigua so i threw it on the floor in front of me. You would think with coronavirus it would be sealed like on American Airlines. No sandwiches or anything except some nuts and a small diet coke. I had to ask for a second one. It appears they only care about the people from London. Deplaning was from the middle door and it was a free for all. They have no idea about service well at least not in this leg.

Positiv: No fuss, the cost benifit is perfect for short distances flights

Negativ: One of the planes was a A321, room for legs was short

Positiv: My flight was canceled a week before take-off, due to COVID19

Positiv: Plane was clean

Negativ: Food could be better!

Positiv: We arrive twenty minutes early.

Negativ: We lost a half hour because of defective equipment and had to exist the back of the plane on to the runway.

Positiv: Nothing

Negativ: I called them for luggage I have I can take 20 3KG in the end in the airport I haw to pay for my language