Finde günstige Flüge von Basel nach London

Positiv: The crew tried to be helpful but were equally frustrated with the ground crew.

Negativ: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Negativ: Everything was OK

Positiv: Reclinable seats.

Negativ: The food!! The lights could be dimmed as it was a night flight.

Negativ: Fix the damn KIOSKS at Vienna!

Positiv: Die Crew war nett.

Negativ: Abflug hat sich um 2h verspätet. Die Maschine für den Hinflug war defekt. Kann immer mal passieren.

Positiv: On time, fast and efficient.

Negativ: A bit more friendly boarding

Positiv: The online tutorials are very helpful. Once the counters were open it was very easy to check our luggage and the option for holding the cabin bag is a plus.

Negativ: There was no announcement when to start boarding the plane. We paid extra for more leg room and I’m glad we did. The space between rows is minimal.

Positiv: The cabin crew was very good. The check in process was tough but the representative was nice.

Negativ: The boarding representative wasn’t very welcoming and the baggage hold volunteering wasn’t explained fully to passengers, otherwise they’ll volunteer.

Positiv: Staff was great. Good experience for our first overseas flight

Negativ: I booked and paid for special seats (last row in one of the cabins ) but they changed my seats as they changed the plane!

Negativ: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.

Negativ: The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app

Positiv: Crew was amazing

Negativ: Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!

Negativ: The airplane was really old.

Negativ: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.

Negativ: First of all my booking didnt have a checked bag included !! Since when british air do not include checled bags in their tickets . Second its way too expensive to add the baglike 100$ for each flight !! 400$ for me and my wife !! Third when i checked in and wanted to chose my seat 50$ each !!!

Positiv: Nettes Personal.

Negativ: Keine Verspaetung

Negativ: Delayed by 4 hours

Negativ: Delays meaning I missed my train in Gatwick and wont be home before 1am. Crew was not exactly nice either

Negativ: This flight has a record of being late 90% the times i use it

Positiv: On time, fast and efficient.

Negativ: A bit more friendly boarding

Positiv: Very predictable! All as expected.

Negativ: Free refreshments! Really 2$ water bottle?

Positiv: Baggage drop informed gave us a heads up of extra charges to additional carry on bags if they need to be placed as hold luggage at gate, so we were able to check them at bag drop and save lots of money!

Negativ: Flight could have been on time.

Negativ: We were impressed with this airline. Service was prompt, airplane was clean, and staff was friendly.

Negativ: The customer service I a disaster. They ripped off my suitcase and I never got a refund despite all my emails nd infos I gave them after the claim done at the airport.

Negativ: Leg room is laughable and charging $65 to check a bag is ridiculous.

Positiv: Im 55 and slightly over weight getting a middle seat when the arm rests don't raise and seats so close together was a major issue getting in and out on such a long flight and I watched other women experiencing the same issue.

Negativ: Armrests to raise up 2 to 3 inches more between seat front to back. Especially if the persons in front of you have reclined there seats

Positiv: One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch.

Negativ: The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky.

Positiv: nearly on time ( 5 mins)

Negativ: too many "stops" in the boarding process, even when you have "speedy boarding" - check in at gate - waiting till door opens to go outside in lane - waiting at the end of the lane till boarding commences...

Negativ: 5 hour of delay!!!! For the second time in the same flight

Negativ: Delayed by 4 hours

Positiv: The check-in, pre-boarding, flight, and arrival were fine. We left a little late, but arrived on time.

Negativ: As expected, the seats did not decline and the spacing between rows was tight. It would be nice to have more room and reclining seats, but that is not the style for this airline.

Positiv: Our flight attendant was awesome. Very friendly and attentive.

Negativ: The cabin temperature was cold and the flight was delayed by over an hour.

Positiv: Crew was amazing

Negativ: Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!

Positiv: Efficient boarding and left early! Hold luggage arrived really quickly on conveyor belt.

Negativ: Nothing on this occasion.

Negativ: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.

Positiv: The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable.

Negativ: The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose

Positiv: Our flight attendant was awesome. Very friendly and attentive.

Negativ: The cabin temperature was cold and the flight was delayed by over an hour.

Positiv: It's like Air India the crew is old and cant serve the aircraft. Nothing I liked. Flight was very old. Waste if money.

Negativ: Change the aircraft. Give us new aircraft or at least inform passengers this is old aircraft so we don't book. Premium economy price was very high. No service. Entertainment tv 4inc which doesn't work. Seats uncomfortable. It's better to travel will Emirates.i have no words why did I travel in BA.

Positiv: One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch.

Negativ: The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky.

Positiv: Nothing

Negativ: The plane left 7 hours late. They did not provide information or a satisfactory explanation for the delays. On hour 6 of delay we were still unsure of whether the flight would be cancelled.

Negativ: I have paid for two luggages inside the plane but when I got to the check in the agent told me i only had paid for one luggage so he forced me to pay for a third luggage or he said I would miss my flight even though i had my receipt with 2 pieces. Terrible customer service

Positiv: From the moment we checked in at Barcelona airport the airport staff were brilliant, my partner and his daughter are on the autism spectrum and struggle with crowds and social behaviour, but the gentleman that escorted us and helped us board could not have been nicer thank you

Negativ: The staff were great but there was a rather large rid group that could have triggered an episode, but after a quiet word with the crew we were again supported a quick exit

Positiv: Le pilote et copilote très sympathiques

Negativ: Pas d accueil dans l avion, chef de cabine triste et pas ravi de travailler. Équipe peu chaleureuse, ni souriante. Pas d au revoir en sortant de l avion non plus

Positiv: The staff was really nice and on time

Negativ: N/A

Negativ: Delayed

Positiv: GETTING HOME

Negativ: CREW ATTITUDE

Negativ: Informing why flight was delayed. Reclining seats Water service

Negativ: Information on arrival time was not correct

Positiv: The crew was great. The soecial meal request was hadled well despite oversight.

Negativ: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Positiv: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Positiv: Flight arrived on time

Negativ: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Positiv: Getting home.

Negativ: The tannoy was difficult to hear at the airport, guess that is not the fault of the airline but it made boarding difficult. Stewardess whizzed past when offering duty free shopping on board.

Positiv: The crew were all nice.

Negativ: Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly.

Positiv: The service, was excellent

Negativ: Other passengers not respecting the crews instructions.....

Positiv: Yes

Negativ: Was excellent

Positiv: The crew tried to be helpful but were equally frustrated with the ground crew.

Negativ: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Positiv: Crew was great, very responsive and hospitable!

Negativ: more lunch choices, especially choices without dairy products.

Positiv: Staff were professional and polite.

Negativ: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Positiv: The crew was pleasant

Negativ: Baggage checkin & flight boarding was slow & disorganized.