Positiv: "Eine Flugbegleiterin war sehr nett."
Negativ: "Der Flugbegleiter weigerte sich auf Bitten die leere Flasche abzuräumen. Unfassbar. So ein Verhalten habe ich an Board bisher noch nie erlebt."
Positiv: "super? ok"
Negativ: "better food"
Positiv: "Yes crews were amazing"
Positiv: "Great crew. Efficient loading and unloading."
Negativ: "Even though in business class I never got comfortable."
Positiv: "They had a gluten free snack available for me!"
Negativ: "Crew war etwas schlecht gelaunt"
Negativ: "I would never use the site to book flights again unreliable disorganised no customer focus misinformation in Web site which resulted in me having good to buy additional ticket from Gatwick at great expences and inconvenience"
Positiv: "Efficiency of staff"
Negativ: "cold croissant for breakfast/snack and no other alternative"
Positiv: "Clean plane, good seats"
Negativ: "Staff was not particularly friendly"
Negativ: "Our incoming flight was delayed so we missed our original connection. We were rebooked on a flight 5 hours later. That flight was then further delayed by 1.5 hours because that incoming plane had left London late. So we got to Florence 8 hours later than anticipated all because Swiss flights are not running on time."
Positiv: "A short flight, so, it was just fine. A very friendly crew."
Negativ: "Second delay of my return trip with no notice from the airline. Swiss employees herded passengers like sheep forna second passport inspection after the 3 hour delay, speaking to passengers in an abusive tone. It made me extremely uncomfortable."
Positiv: "Nice crew"
Negativ: "Waiting while boarding"
Positiv: "Wasn’t able to make this flight due to delay leaving Boston"
Negativ: "Wasn’t able to make this flight due to delay leaving Boston"
Positiv: "Friendly & pleasant flight attendants."
Negativ: "Too close to the bathrooms - doors opening & closing & flushing noises were loud and annoying."
Negativ: "It was impossible for us to make our connecting flight from Zurich to Berlin because it was located in a different terminal and we had to go through customs first which took over an hour. “Not our fault” says Swiss. Swiss and other airlines should unite in demanding customs allow the connecting travelers to go through 1st."
Positiv: "same as Lufthansa"
Positiv: "On time, quick flight, excellent service"
Negativ: "Nothing -- everything was great"
Positiv: "Everything moved smoothly"
Negativ: "Late & bumpy Staff kind Helvetia legroom poor"
Positiv: "The service was outstanding.They were all so nice."
Positiv: "My son thankfully was able to switch our flight"
Negativ: "I was not notified original flight had been cancelled"
Negativ: "Our flight was rerouted due to weather, which was fine. Unfortunately after we landed at an alternate airport, Swiss Air was completely disorganized. Communication with the effected passengers was sparse. Very unimpressed with Swiss Air."
Positiv: "Basket of Swiss chocolates served. Even though the flight was short, we were served a croissant, drink, and the yummy chocolate."
Negativ: "We were left in Italy a day longer and so we had to incur the cost of hotel and meals for an extra day. Our hotel had no rooms for us so we had to pack up and find another hotel"
Positiv: "Everything was good, good staff, good servise."
Positiv: "Perfect hours of the flight"
Negativ: "Food (sandwich dry...)"
Negativ: "Swiss cancelled our original flight. Put us on a much later flight that would not connect to our flight to Newark. Instead they put us up in a hotel in Zurich and put us on a United flight the next day, both my husband and I reached missed a day of work because of this."
Negativ: "No snacks, half cup juice. Boarding-no organized lines."
Positiv: "Good service. Punctuality"
Negativ: "Late by 2 hours"
Positiv: "Like everything"
Positiv: "Two free snacks and friendly and very helpful staff members."
Negativ: "If I had to change something, it would be food. But this is a personal reason. I just didn't find it tasty."
Negativ: "The plane was late at arriving, and therefore late to leave from Warsaw leaving very little time between landing in one place and the next plane leaving. It would have helped if we were reassured that the connecting flight would wait instead of running through the airport."
Negativ: "The itin. did not show the departure gate in Heathrow Airport, so the taxi took us to term. 03, while the actual gate w3aqs at term. 02.....long way to change and walk for two seniors."
Negativ: "I could not obtain a refund."
Negativ: "Flight was more than 1 and a half hours late. Bad."
Negativ: "No food was offered even tho it was a real early flight"
Positiv: "Short 75 minute flight. Very good chocolates. Smooth flight, good landing."
Negativ: "I asked for Isle seat, got window seat with isle seat filled with 500 LBS (230+/- Kg ) young man - his legs were longer then the seat spacing - full plane - not an ideal situation."
Positiv: "Quick hotel accommodation"
Negativ: "Missed flight and missed day at work, lost another vacation day due to Swiss Air"
Positiv: "Service was good."
Positiv: "On time and reasonable comfort for a smaller plane."
Negativ: "Nothing I was unhappy with."
Negativ: "Pre-boarding experience was horrible. A young airline representative was walking among passengers waiting for boarding and forcing persons arbitrarily to check in carry on luggage claiming that there is not enough space in overhead compartments. In reality many bins were visibly half empty when boarding concluded. I was one of the persons selected for "special treatment". One is asked to walk to the counter to "prove" that the carry on follows regulations. Mine fit nicely into the measuring bin (was bought to fit and used on many flights over the years with no problems). Passing this first test is not enough, the next step is to weigh the luggage. For my carry on the weight was 8.5 kg which apparently is 0.5 kg above the limit so they took it away as a check-in luggage. It did not matter to them that I was connecting in Zurich to Los Angeles flight and needed items in my carry-on for a long flight as an elder person (e.g., in all this commotion I forgot to take out my medicine from the suitcase to have it with me on board). Despite being a long time frequent flyer in the Star Alliance I'll be avoiding in the future booking flights on Swiss as a plague."
Positiv: "Extra nice crew. It was my first time flying with Swiss."
Positiv: "on time"
Negativ: "very unfriendly air Hostess (Helvetic Crew), not a smile, no please or thank you"
Positiv: "Friendly and courteous staff and clean planes."
Positiv: "Good staff, nice"
Negativ: "Plane felt old. Didn't feel safe."