Positiv: "Endlich geregelter Ausstieg. Find ich super"
Positiv: "Wasn't awake, can't say"
Negativ: "Probably it would be nice to have a bit bigger screen with general information about the flight and local time"
Negativ: "Teach Swiss Airlines stewardesses Lorena kãrli and Sabrina stadler manners. They are impolite and racist. Typical cold Swiss hospitality"
Positiv: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Negativ: "Need more leg room. Cramped for 8 hours is not a good thing"
Positiv: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"
Negativ: "On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!"
Positiv: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Positiv: "Sauberkeit.Gut Informiert"
Negativ: "Das Verpflegung"
Positiv: "Das a la carte Menue war sehr gut, kein Vergleich zum normalen essen"
Negativ: "der Gang ist ziemlich eng zum laufen"
Negativ: "im hinteren Teil ist der Gang etwas gar eng zum laufen"
Positiv: "gut organisiert"
Negativ: "Snack war eiskalt"
Positiv: "Genügend Beinfreiheit, nettes und zuvorkommendes Personal"
Negativ: "Einstieg ins Flugzeug bei schlechtem Wetter war eher unangenehm"
Negativ: "Coffee on 50 min flight would be appreciated. Flight was delayed."
Negativ: "Grosse Verspätung, alte und unbequeme Sitze"
Positiv: "Lost the luggage"
Negativ: "Der Informationsserivce von Kayak war die reinste Katastrophe. Ich habe keine Buchungsnummer erhalten, wusste nicht zu welchem Terminal."
Positiv: "Die Crew war OK, die Monitore waren gut, die Maschine der Edelweiss eine A330-300 (Chäsrueg) ist eher neu, sieht man auch an den WC"
Negativ: "Der Sitzabstand ist eine Katastrophe und auf keinem Fall 31inch wie es auf Seatguru steht und wird mich davon abhalten jemals wieder Edelweiss zu fliegen, jeder Passagier über 170cm wird leiden."
Positiv: "Bequeme Sitze mit genug Beinfreiheit"
Positiv: "ausgesprochen nette und zuvorkommende crew"
Negativ: "WiFi auf allen Flügen, mehr Informationen über die App"
Positiv: "Die Besatzung auf diesem Flug war ausserordentlich. Sehr nett und aufmerksam."
Positiv: "Leider ziemlich unfreundlich, ungewöhnlich für Swiss"
Positiv: "Pünktlichkeit"
Negativ: "Das Sandwich ist nicht zum verzehren, kalt und fast keine Inhalt"
Positiv: "Freundlich, Stiz ist angenehm"
Positiv: "The movie"
Negativ: "More space! The crew could have been nicer"
Positiv: "Freundliches Personal; nützliche Informationen zu Verspätungen etc."
Negativ: "Sehr wenig Beinfreiheit; Verspätung beim Abflug, Warteschleife vor Landung"
Positiv: "Crew was lovely, patient with all us skiers returning from the slopes. The food was EXCELLENT- for airline food. And I was in economy."
Negativ: "The Entertainment tech was not smooth, had difficulty getting it to function and likely annoyed the person in front of me with all my tapping."
Negativ: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"
Negativ: "entertainment sound"
Negativ: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Positiv: "Great service on board, easy boarding, on time departure and early landing"
Negativ: "Seat pitch is a bit narrow and seats not as comfortable as they could be (short-haul business)"
Positiv: "The pilot had to land with rough wind, he did a good job and the peace of chocolat we always get leaving the plane."
Negativ: "Swiss was delayed for in total 1 hour (start incl. landing), the sandwiches with Swiss are terrible in general, nothing extra to drink or eat although the delay and time of flight made it impossible to have dinner."
Positiv: "Die lockere, freundliche Art des Personals. Trotz günstigem Tarif erhielt jeder ein kleines Sandwich...vielleicht aufgrund der 45 Minuten Verspätung, was ja nun einfach passieren kann."
Positiv: "Pünktlich, ausreichender Sitzabstand, freundliches Personal."
Positiv: "Sehr nettes Personal"
Negativ: "20 Minuten Verspätung, wie fast immer ab Tegel..."
Positiv: "The food and service."
Positiv: "All of them are friendly...good service with snacks not like others airline to travel no snacks and drink but Swiss they have a snacks"
Positiv: "Great customer service, the crew was professional and courteous."
Positiv: "Crew great service"
Negativ: "Boarding was slow —delayed takeoff for nearly an hour"
Negativ: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Positiv: "Sehr freundliches Personal am Check-in"
Negativ: "Keine Lademöglichkeiten/ Steckdosen etc. Im Flieger"
Positiv: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Negativ: "I can’t think of anything I did not like at all"
Negativ: "Seats are very cramped"
Positiv: "A very pleasant and efficient experience. The gate personnel were very helpful with a boarding pass snafu. We decided to check a bag, and the automated option saved us a lot of time and was very easy."
Positiv: "Nice self boarding"
Negativ: "No big screen to communicate priority to boarding since I am deaf."
Positiv: "Everything, but the lack of entertainment, and the seats I bought were separated."
Negativ: "The lack of entertainment, and the seats I bought were separated."
Positiv: "The service was exceptional and there was great entertainment available on board."
Positiv: "The TVs we’re newer and had a great entertainment selection available for a 12 hour flight"
Negativ: "The seats were a very old style. Not very comfortable. Alcohol was required to be purchase which is not typical in international flights of this length."
Positiv: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Positiv: "The crew was friendly and the seats were very comfortable. The flight left a bit earlier than expected. I like that."
Negativ: "The person collecting the boarding passes could have used another person helping her."
Negativ: "35 minutes delay at Tangier airport after boarding without any explanation. When the aircraft starts its descent, it was a nightmare, everybody was scared .. No explanation !"
Positiv: "It was fine for a short flight"
Positiv: "Aircraft, rate"
Negativ: "Crew, boarding"
Positiv: "Crew very attentive"
Negativ: "I wanted to buy some duty free fragrance and I wanted to pay with credit card, but they didn't have the one I wanted, and what's more, they didn't have a credit card machine either. So the sale was lost!!"
Negativ: "No beverage service at all....Not even water!"
Negativ: "Charge 2 euro for a cup of tea. Ridiculous"
Negativ: "Bad experience Bad flight they charge me the weight for my laptop. I was been traveling everywhere in the world this is the first time found someone charge for the laptop weight. I will never use this company again."
Positiv: "The flight was so empty, I coukd stretch across the whole row to sleep. It also landed safely at the destination."
Negativ: "No food or drink was provided. There was no entertainment. I have been on flights where they give you blankets, headphones, full meals, and a TV screen to watch or listen to music. This flight was very boring and unpleasant."
Positiv: "Aircraft, rate, on time, boarding"
Negativ: "Crew, they were moving and talking too loudly disturbing passengers who were willing to have a rest. As I were placed on the last line, the toilet door was hitting my seat each time someone was getting off"
Negativ: "Too much official control checking - passport/customs"
Positiv: "Was a lovely lady whit a big smile in her faces. Pls lock after her."
Positiv: "did exactly what it said on the tin"
Negativ: "no problems at all"
Negativ: "Being registered (very) dyslexic, I occasionally make booking mistakes. I called the second i realised i had input the wrong date and explained that it was not a cancellation i wished to make, just a crucial amendment due to my disability. Unfortunately this fell on deaf ears, and I ended up having to pay an additional £72, which was about 75% of the original flight cost."
Positiv: "The service provided through out the journey wss excellent. Great flight to Agadir, cost effective and an amazing experience."
Negativ: "I had to pay for my luggage 285 dollars and it was more than what I spend on souvenirs. They had no compassion."
Positiv: "We were given no information will be kept in the quiet until the last minute we were then told and flight was delayed then we were told our flight was cancelled we were taken to a hotel where we were fed but we’re not allowed any drinks most of us returning from holiday had no spare money so we had nothing to buy anything with we were told we would have breakfast and refreshments in the morning but we didn’t get anything we will put on a flight at 6 AM where we presumed we were going to London and ended up in France where we were made to get off the plane for a period of 15 minutes without luggage made to go through security being told we were allowed refreshments and we were taken straight back onto the plane with no food or water from 8 o’clock the previous night if anybody is reading this avoid and Arabia Maroc like the plague"
Negativ: "Air Arabia no rock did not keep as informed did not treat us with respect did not treaters in accordance with any human rights leaving is from 8 PM without food or water till 6 PM the following day when we actually got to London I think it was out rages disgusting and totally on necessary"
Positiv: "Nothing"
Negativ: "No room to recline seat. No food on an international flight"
Positiv: "Nichts"
Negativ: "Alles"
Positiv: "aircraft n staff"
Positiv: "On time departure & arrival. Loved the Arabic music during ground time."
Negativ: "Was never offered water or beverages in spite of being in premium seats."
Das Warten in der Kälte war nicht gerade sehr angenehm. Vielleicht auch etwas weniger Werbung für Alkohol. Aber sonst alles ok
Negativ: "No kids Magazine vor a little Toy for the Son."
Positiv: "Ich konnte mein Handgepäck auch wirklich in den Flieger nehmen. (In 9/10 Fällen wird es dann doch eingecheckt.)"
Negativ: "Sehr unfreundliches Crewpersonal."
Positiv: "Nettes Personal."
Negativ: "Keine Verspaetung"
Negativ: "Flug war verspätet, deshalb ein Punkt Abzug"
Negativ: "Flight was 2 hours late"
Negativ: "The flight was delayed and there was a missing crew member. By the time the replacement arrived we have missed the window to depart and we had to wait far too long. My flight was at 7:10 PM and en ese up leaving at 9:40 PM."
Negativ: "Delayed flight"
Negativ: "Comfort of seats and entertainment"
Positiv: "Crew was good."
Negativ: "Flight was delayed by an hour."
Negativ: "Both of my flights were at least an hour late"
Negativ: "Better coordination for boarding"
Negativ: "The landing was very bad"
Negativ: "More legroom than expected. Large fees for checked bags in my opinion."
Positiv: "Nette Crew, sehr bemüht, gut gelaunt und freundlich."
Negativ: "Sitze schmal und mit geringem Abstand. Bordgepäckregelung mit Aufpreisen ist nervig und unnötig."
Negativ: "Sehr laut! Eng gestuhlt, Abgabe des Handgepäcks :-((("
Negativ: "Eng gestuhlt, Abgabe des Handgepäcks :-((("
Negativ: "Half our delay"
Positiv: "Very friendly ground and flight crew that did an excellent job for the passengers of this Easyjet flight to Amsterdam"
Negativ: "no further comments"
Positiv: "Excellent flight."
Positiv: "War gut"
Negativ: "Der Flieger startete verspätet, da ein alleiniger Koffer ohne Besitzer im Laderaum war."
Negativ: "Verspätungen sind anstrengend und nervig. Genauere Angaben wann der Abflug ist und direkte Informationen wie es weitergeht wären hilfreich. Außerdem wäre es gut wenn es bei so langen Versätungen etwas zu essen gäbe, nicht nur einen Keks. So wurde uns praktisch ein Tag unserer Reise genommen - schade"
Positiv: "Alles hat hat gut geklappt."
Positiv: "Hatten uns sehr verspätet, da bei den Kontrollen sehr voll war. Es wurde auf uns gewartet und haben es zu dem Flug doch noch geschafft. Vielen Fank nochmal dafür."
Positiv: "The crew was really nice and attentive to passengers."
Positiv: "Pūnktlich bravo et merci..."
Positiv: "The security check was fast."
Negativ: "The bus from the plane to the airport."
Positiv: "Sehr aufmerksames und zuvorkommendes Personal!"
Negativ: "Etwas wenig Platz (schmale Sitze, wenig Beinfreiheit. Damit kann ich für den Preis aber leben. Das Personal und die perfekte Abwicklung machen es wett!"
Positiv: "OK"
Negativ: "X"
Positiv: "The short flight?"
Negativ: "Seriously now, the line, the attitude, the delays, the lack of information, is not "low cost". I fly some low cost companies but easyJet needs to improve. I was stranded once in London and the company never did a thing to help. Sadly, it's not worth it considering how one gets stranded with no real recourses. Try to get a refund from the company and you know what I'm talking about. Now Norwegian Express, that's another good story."
Positiv: "Personal war superfreundlich,auf flug nach Basel,sehr kundenfreundlich und hilfsbereit in gegensatz zum flug nach A msterdam."
Negativ: "The flight was delay for 20 minutes other than that is fine"
Positiv: "Heiratsantrag"
Negativ: "Das war colll der tip war sogar verkleidet und ging auf Knie das habe ich noch nie erlebt bei ein Flug"
Positiv: "Hat alles super geklappt. Das Personal war sehr freundlich und hilfsbereit."
Positiv: "Overall ok experience"
Negativ: "Flight delayed, and had to wait long in the airport. Limited seating while waiting"
Positiv: "Freundliche Crew, ruhiger Flug, Start und Landung angenehm, Sitze bequem."
Negativ: "Recht wenig Beinfreiheit, sofern man größer als 1.80m ist"
Positiv: "the ticket assistance was helpful afterwards and seemed to by sympathetic to our plight."
Negativ: "We arrived early to airport but it took almost an hour to go through check in..We arrived early to airport but it took almost an hour to go through check in... we did not account for the long security which held us up.. it would have been nice if they would have called us out over the intercom and if need be held up flight as we were running from security to the boarding area. Afterwards the guy at the desk was not helpful at all and told us to leave the airport and then go back to the ticket booth.. if they could have made a call that would have been nice."
Negativ: "Late again!! This flight has a 100% record of being over 30 mins late!"
Positiv: "Das Flugpersonal war nicht so freundlich. Aber der Flug hat pünktlich gestartet und gelandet."
Negativ: "I had booked a day trip to London. The night before flight I received phone call from Easyjet offering me Euro250 to take a later flight as only a smaller plane than planned was available. But then you decided obviously not to send the smaller plane but did not bother phoning or emailing us customers as you had done the previous evening. I wasted more than half my day (1.5hr drive to airport plus 3 hours a airport) as I had to reschedule my day trip for a later dater to fit in the few meetings I had. I understand problems arrive, but Easyjet push their planes too hard. They are often late. Unreliable. At least communicate to your customers if you care about hem"
Negativ: "1.5h verspaetung"
Positiv: "The flight to be on time for once"
Negativ: "That this flight is ALWAYS LATE"
Negativ: "Crew very rude and not informative"