Negativ: "From terminal to terminal... the worst airlines and experience. Flight delayed, crew unprofessional and boarding horrible."
Negativ: "check in was a nightmare it took over an hour of being pushed without anyone controlling the queue"
Positiv: "Everything went smoothly."
Positiv: "Crew amazing, seats poor"
Negativ: "Padded seats,"
Positiv: "Flight crew was great. Enough leg room"
Negativ: "Seats that recline"
Negativ: "Seats were very uncomfortable"
Positiv: "Nothing"
Negativ: "Unexpected baggage charges despite only taking carryons"
Positiv: "Nettes Personal."
Negativ: "Keine Verspaetung"
Negativ: "Flug war verspätet, deshalb ein Punkt Abzug"
Positiv: "Yes and yes"
Negativ: "For what it is that you offer I am not sure what more I should expect. All staff were courteous and friendly. Great job."
Negativ: "Whether the type of aircraft or the plane itself the pressure system did not work. It has been years since I have had to deal with clogged painful ears, but for 30 minutes this was the case. The flight was over 40 minutes delayed and no announcements were made. Boarding and deplaning was chaotic."
Negativ: "Beide Male um mehr als 30min zu spät"
Negativ: "The flight was delayed and there was a missing crew member. By the time the replacement arrived we have missed the window to depart and we had to wait far too long. My flight was at 7:10 PM and en ese up leaving at 9:40 PM."
Positiv: "Very attentive cabin crew. Great service, great pilot and cockpit crew. All flight information was very well communicated. Smooth landing effort during thunderstorm activity."
Negativ: "Boarding process was not as effective at Gatwick airport as expected."
Positiv: "Good enough for price. Quite long boarding process."
Negativ: "Both of my flights were at least an hour late"
Positiv: "Die waren sehr nett und freundlich"
Negativ: "Better coordination for boarding"
Positiv: "Nette Crew, sehr bemüht, gut gelaunt und freundlich."
Negativ: "Sitze schmal und mit geringem Abstand. Bordgepäckregelung mit Aufpreisen ist nervig und unnötig."
Negativ: "Besser gepflegter Innenraum. Das Netz vor mit war total zerstört. Das Bordpersonal hat sich hinten versammelt und ununterbrochen laut geredet."
Negativ: "Late. Boaring hectic."
Positiv: "Nette crew, hat gut improvisiert (Maschine wurde aus Amsterdam geordert wegen technischen defekt an geplantem aircraft"
Negativ: "Flug hatte leider 1.5 stunden verspätung."
Positiv: "Enough leg room to extend legs under the seat in front. Orderly exit row by row instead of a scrum. Having a window seat usually means you are last to get off!"
Positiv: "Preis/Leistung absolut spitze."
Negativ: "Wenn man mehr möchte - sollte man eine andere Airline nutzen."
Negativ: "1 Stunde Verspätung schon vor Abflug"
Positiv: "The crew was really nice and attentive to passengers."
Positiv: "Food and crew were excellent"
Negativ: "8 hours in the air."
Positiv: "Pūnktlich bravo et merci..."
Positiv: "Preise"
Negativ: "Sitzplatz zu eng,Flugzeug ist alt"
Positiv: "Arrived on time."
Positiv: "Fast easy hoarding. Friendly staff"
Negativ: "Na"
Positiv: "Sehr aufmerksames und zuvorkommendes Personal!"
Negativ: "Etwas wenig Platz (schmale Sitze, wenig Beinfreiheit. Damit kann ich für den Preis aber leben. Das Personal und die perfekte Abwicklung machen es wett!"
Positiv: "Es war alles okay. Absolut Top-Preisleistungsverhältnus"
Negativ: "Habe nicht gegessen Platz war okay für einen Kurzstreckenflug"
Positiv: "EasyJet is always a good option. Baggage is included which is not common these days among small airlines. Flight attendants are very friendly."
Positiv: "Das Flugpersonal war freundlich und sehr bemüht."
Negativ: "Der Flug war leider nicht pünktlich und es wurde schon zum Boarding aufgefordert, obwohl das Flugzeug noch gar nicht vor Ort war. Obwohl mein Rucksack den Handgepäckbestimmungen entsprach, musste ich meinen Rucksack beim Boarding einchecken. Das war zwar unentgeltlich, aber durch das Warten auf mein Gepäck habe ich meinen Zug verpasst und meine Pins am Rucksack waren abgerissen und ich habe sie nicht wiederbekommen. Es war ein Pin von Maui und einer von den Seychellen. Das ist wirklich mehr als schade und ich habe mich sehr darüber geärgert. Ein Hinweis, dass man die Pins besser abmacht und im Rucksack verstaut, wären wirklich hilfreich gewesen."
Negativ: "Flug hatte eine Stunde Verspätung. Gepäckaufgabe am Schalter kostete 40 Pfund. Sehr wenig Beinfreiheit."
Negativ: "Delayed ! Jet bridge was a mess and super hot! Almost passed out from heat"
Negativ: "Just under a three hour delay without notice"
Negativ: "Boarding delayedchaotic"
Positiv: "Overall ok experience"
Negativ: "Flight delayed, and had to wait long in the airport. Limited seating while waiting"
Positiv: "Freundliche Crew, ruhiger Flug, Start und Landung angenehm, Sitze bequem."
Negativ: "Recht wenig Beinfreiheit, sofern man größer als 1.80m ist"
Positiv: "the ticket assistance was helpful afterwards and seemed to by sympathetic to our plight."
Negativ: "We arrived early to airport but it took almost an hour to go through check in..We arrived early to airport but it took almost an hour to go through check in... we did not account for the long security which held us up.. it would have been nice if they would have called us out over the intercom and if need be held up flight as we were running from security to the boarding area. Afterwards the guy at the desk was not helpful at all and told us to leave the airport and then go back to the ticket booth.. if they could have made a call that would have been nice."
Positiv: "Personal war sehr freundlich. Der Flug pünktlich und nette Passagiere"
Negativ: "Keine Themen, die mir nicht gefallen haben . Natürlich ist Tegel Terminal C immer doof. Aber"
Positiv: "Der Flug ist nicht pünktlich gestartet"
Positiv: "Jing allet rucki zucki! Rein, rauf, runter, raus und ab nach haus."
Negativ: "Die schlechte Verbindung von München nach daheim!"
Positiv: "Das Ticket war günstig"
Negativ: "Sitze sind sehr eng. Das Personal hat kein deutsch gesprochen"
Positiv: "Flug pünktlich, freundliches Bordpersonal. Alles gut"
Negativ: "Wie bei Billigflügen üblich, kein Essen und Bordprogramm. Bei Kurzstrecke aber vollkommen verzichtbar. Sitz etwas durchgesessen."
Negativ: "I had booked a day trip to London. The night before flight I received phone call from Easyjet offering me Euro250 to take a later flight as only a smaller plane than planned was available. But then you decided obviously not to send the smaller plane but did not bother phoning or emailing us customers as you had done the previous evening. I wasted more than half my day (1.5hr drive to airport plus 3 hours a airport) as I had to reschedule my day trip for a later dater to fit in the few meetings I had. I understand problems arrive, but Easyjet push their planes too hard. They are often late. Unreliable. At least communicate to your customers if you care about hem"
Negativ: "1.5h verspaetung"
Beim Wechsel des Sitzplatzes ist dieBuchung für Handgepäck verloren gegangen. Hat uns ca. 30min am Check-in gekostet, sowie zurück auf original Sitzplatz.
like easyjet low cost airline, good deal for what you pay.
Die Flugbegleiter waren so hübsch und nett 😍
Negativ: "Die Kommunikation mit Mundschutz leider sehr kompliziert ,, das Boardpersonal sollte einfach viel langsamer aber dafür lauter sprechen ,, nicht schön aber dafür effizient"
Positiv: "Crew was nice"
Negativ: "Three hour delay. Seats are so uncomfortable"
Negativ: "Kiwi booked only 15kg bags instead of the paid 20kg bag on my booking confirmation. We had to pay an extra 90 Euro. It ruined our morning."
Negativ: "We have a 5 hours delay inside the plane. The crew has to been change and the second crew is the worst crew in all my flights The captain also was change after 4 hours of delay, and is the worst captain, nothing polite"
Positiv: "Vueling is a horrendous company, delayed flights - very bad organisation"
Positiv: "I slept comfortably. Great take off and landing."
Negativ: "Charles de Gaulle airport"
Positiv: "Professional smiley crew"
Negativ: "The boarding process was very unorganized. The flight was delayed almost 2 hours due to baggage issues while we sat on the plane."
Negativ: "Leg room. Better maintenance of plane. Timekeeping."
Negativ: "Boarding groups (divided in groups 1, 2 and 3) unclear"
Positiv: "Good price"
Negativ: "Baggage took far too long"
Positiv: "The plane was newish, with comfy seats"
Negativ: "The crew spend to much time on trying to order / heat / distribute food. The distribution of the staff seems odd - the one taking all the orders, putting stuff into the microwave and collecting it, collecting the money, whilst the other just seems to steer the trolley"
Negativ: "The flight was 1/2 late and hence arriving"
Positiv: "Leg space"
Negativ: "Flight cancelled and replacement flight delayed, no offer of food or compensations"
Positiv: "Straightforward flight. I feel like I would fly with vueling again but from a different airport."
Negativ: "It was delayed by 30/40 minutes and the price was quite expensive (but that was probably my fault)"
Negativ: "Flug war verspätet"
Negativ: "Beide Flüge waren verspätet"
Negativ: "Unkoordiniertes Boarding und 1,5h Verspätung."
Positiv: "Alles hat geklappt, war angenehm. Immer informiert über Verspätung."
Negativ: "Langes Koffer Drop off und Flug Verspätung von 9 Minuten +- verhindern das Punktemaximum. Für die schreienden Babies kann ja die Fluggesellschaft nichts."
Positiv: "The crew"
Negativ: "If your in rows 38-40 you will not get any drink or food as it takes so long for the drink trolly to reach you before landing"
Positiv: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Negativ: "Delayed again to depart, and over 30 minutes to show reclaim belt to get the luggage"
Negativ: "They told us we didn’t have seats and that we’d have to go on standby. All staff were giggling and not very helpful. In the end we managed to get on the flight which seemed to have at least 4 extra empty seats. Poor customer services and communication to us of whether we would get the flight or not and what to do if not."
Positiv: "Nothing"
Negativ: "The airline overbooked the flight due to an earlier plane being cancelled. My boarding pass was issued with no seat number which meant I had to wait with a large group of other people until everyone that had been allocated a seat number boarded. There was no communication from their staff and departure was delayed well over two hours. Things didn’t get much better on board as the crew left it so late to start the food service only passenger upto row 24 got the chance to buy a drink or food before they had to stop serving and prepare for landing. Add all this to the saga that was the outband flight and you’ll understand why the whole plane burst into laughter when the crew announced “welcome to Gatwick, apolagies for the delay, and we look forward to flying with you again”. Shocking service! Never again!"
Positiv: "It arrived at its destination in one piece and not on fire"
Negativ: "Tiny seats, plastic seats, late as usual."
Negativ: "Mehr als eine Stunde Verspaetung .."
Positiv: "Bei der Gepäckaufgabe wurde uns durch den Mitarbeiter statt der letzten Sitzreihe ein Platz in Reihe 4 "ausnahmsweise" zur Verfügung gestellt. Die vorderen Sitzreihen waren nicht belegt bzw. das Flugzeug nicht voll belegt."
Negativ: "Nach rd. 3 Std. Verspätung beim Start erfolgte keinerlei Entschuldigung der Kabinencrew. Üblicherweise gibt es dafür zumindest kostenloses Mineralwasser. Statt dessen hat die Kabinencrew zuerst gemütlich gegessen und getrunken und das vordere WC gesperrt. Um die Passagiere würde sich die ersten 45 Minuten nicht gekümmert. Somit Schlangenbildung am hinteren WC. Gewisse Lustlosigkeit erkennbar. Ähnliches Verhalten die letzten 45 Minuten vor der Landung. Statt dessen mit dem I-Pad gespielt. Es stellt sich die Frage, ob nochmals mit Vueling gebucht wird, wenn es eine Alternative gibt."
Negativ: "Hinflug Verspätung wegen Streik in Barcelona, Rückflug verspätet wegen notwendigen Radwechsel, der noch im Gange war als der Einstieg vom Bus in den Flieger erfolgte."
Negativ: "Essen: bitte auch ohne Käse/Milch/Fleisch = vegan anbieten!"
Negativ: "The boarding time has been changing every few minutes since the morning. I arrived in the gate where there were about 30 people with boarding passes but no assigned seats all overbooked. Half the people left on a bus then boarding stopped and we're returned back to the terminal going through security and hour or so later. The company reps had a big attitude problem and could provide no explanation to what and why anything is happening. In the end they tell us to leave the gate after 1.5 hours wait and look for new boarding info around 2pm. I managed to get on the flight by chance: no updated info was announced - I by chance heard a poor fellow working for the airline trying to find people at a nearby cafe who were supposed to be on that flight. If I had my headphones on I doubt I would be able to board that plane"
Positiv: "Nothing"
Negativ: "unorganised deaprture @ barcelona airport where everyone was allowed to board at the same time. Also our flight way delayed but Vueling did not text anyone on our flight to inform us."
Negativ: "Der Flug hatte zwei Stunden Verspätung, es gab keine Entschädigung."
Positiv: "Der Flug ist pünktlich gestartet. Sitzplatz am Notausgang hatte mehr Beinfreiheit"
Negativ: "Der Komfort und Service waren für einen Billigflieger in Ordnung"
Positiv: "Der Flug ist pünktlich gestartet, es war alles (boarding, etc.) gut geregelt."
Negativ: "Getränke und Essen kann man nur gegen Bezahlung erhalten (wir wurden darüber noch davor informiert), aber das auch Wasser nicht kostenlos angeboten wird finde ich seltsam, insb. wenn es zu unerwarteter Verlängerung des Flugs kommt (in unserem Fall statt 2 sollten wir 3 Std. wegen massives Flight Traffics von Barcelona nach Wien fliegen) und trotzdem haben wir kein Wasser erhalten. Ist überhaupt nicht in Ordnung!!!"
Positiv: "Flug hatte fast 7 Stunden Verspätung. Keine Verpflegung in dieser Zeit. Erst nach dem Start DURFTEN wir der Airline Geld in die Kasse spülen und ihr ESsen und Getränke abkaufen!!!"
Negativ: "Flug ist leider unpünktlich gestartet."
Positiv: "Flug war 4 Std verspätet."
Negativ: "Es war nur sehr wenig Essen an Bord, dass man kaufen konnte. Sitze unbequem."
Positiv: "Pünktlich gestartet etwas zu essen auf Zahlung ( heute üblich) etwas veraltetet sitze. Flugpersonal sehr freundlich"
Negativ: "Mein Koffer ist komplett demoliert worden habe es gemeldet nun bin ich gespannt ob es erstattet wird!!!"
Negativ: "Sitting at the back of the plane meant that we were the last to be served any food and only had about 20 mins to eat anything that was left over prior to landing. They ran out of most hot food"
Positiv: "crew excellent and after much discussion they performed miracles"
Negativ: "wife is disabled,told she had aisle seat,staff on board had to shift her 3 times,we were booked in together but sat apart on both trips,full marks to the cabin crew who really did a great job of moving people around but we had no help from last minute.com and less from the airline when we phoned in regard to my wifes mobility scooter.sorry its back to Easy jet."
Positiv: "Das Flugpersonal war sehr aufmerksam, das einzige was fehlte, war die Durchsage auf Deutsch."
Negativ: "Durchsagen auf Detusch fehlten, da Englisch nicht so deutlich war und Spanisch verstehen wir nicht."
Negativ: "The flight was delayed by an hour but that was not Vueling’s fault. Despite the delay the staff did all they could to notify passengers and leave as soon as possible."
Positiv: "Unser Flug ist ganz pünktlich gestartet und somit auch pünktlich gelandet"
Negativ: "Es gibt nichts auszusetzen. Sehr freundlich."
Positiv: "Um"
Negativ: "Our hand luggage had to go into the hull so we had a long wait at the other end. Cabin crew explained 220 people and space for 180 bags, wouldn’t mind as much but I follow the rules and only bring one bag when people in front of me have 2 bags! Too ch down was very bumpy!"
Positiv: "Flight attendants were very helpful, especially because we were traveling with a sick child. They let us disembark first when we landed in London to seek medical attention."
Negativ: "We only flew with this carrier because British Airways partners with them. Wouldn't have flown them otherwise."
Positiv: "I've lost my job! The flight first thing in the morning should respect that we rely on them to get on time in the morning. One in 3 flights of Vueling are delayed! Ryanair is far better in this point! Today I really hate Vueling"
Negativ: "I also lost the train tickets! I had to pay twice for everything. An apology is not enough, it sounds like they are laughing on us!"
Positiv: "Cheap, clean, great on board crew. I arrived early for my flight and was able to change my flight to an earlier one cheaply, quickly and hassle free. Excellent customer service."
Negativ: "Shocking check in. Only 2 desks open queued for 45 mins just to check in. Despite arriving in plenty of time. This was a Saturday lunchtime and the queue quickly built up and despite several members of staff being around no further desks were opened up until the queue became huge."
Positiv: "Selbst wasser kostet geld"