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Negativ: I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable.

Positiv: Crew was nice and efficient

Negativ: Economy seats don’t recline enough.

Positiv: Best airline in the business quick efficient and outstanding service What else can you say

Positiv: Friendly staff

Negativ: Security check at gate; No priority

Positiv: Good food, friendly service

Negativ: More trash pickup; only one round of beverage service

Positiv: the crew was nice

Negativ: Seat confort on long flights, leg rooms,

Positiv: We got to Amsterdam on time

Negativ: 1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty

Positiv: The crew!!

Positiv: Everything was punctuated!

Negativ: It was a long flight so they should give a snack or something to eat!

Positiv: Same as other comment

Negativ: Same as other comment

Positiv: Great crew, and half decent refreshments and seats.

Positiv: Very speedy embarkation process

Negativ: The seats weren’t comfortable, no snacks were offered at all unless you paid for food, & we had to get off the plane in Iceland on the runway & walk to a bus that took us to the terminal.

Positiv: Good food, friendly service

Negativ: More trash pickup; only one round of beverage service

Positiv: We got to Amsterdam on time

Negativ: 1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty

Positiv: The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)

Positiv: Once aboard the plane, all went well and I experienced excellent service from the cabin attendants.

Negativ: The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!

Negativ: Overall: pretty good.

Positiv: Yes

Positiv: Very friendly cabin crew; excellent service with a smile. Food was good considering, and Magnum ice cream bar a delightful treat. Cabin crew paid good attention to benefits of hydration and served water continuously. Seats and leg room were comfortable considering economy and no extra cost.

Negativ: Plane was not as clean as it should be--plastic utensil on floor, seat rails not vacuumed--however, still rate overall comfort as excellent.

Negativ: original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover.

Positiv: Entertainment options.

Negativ: Service was poor, seat did not recline, and the food was terrible.

Negativ: Larger meals.

Positiv: Crew's hospitality, good music, good destination material, terminal info, good system overall

Negativ: Less legroom, storage space, bad food, few movie options.

Positiv: Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it