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Positiv: Good amount of leg space

Negativ: Entertainment

Positiv: Friendly crew

Negativ: We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi.

Positiv: uncomfortable seats

Positiv: I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price.

Positiv: Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though.

Negativ: The selection of movies . Very poor . What entertainment?

Positiv: good service , everything good.

Negativ: nothing

Positiv: The crew on board was helpful, but they can hardly make up for company’s atrocious policies.

Negativ: They made me pay $70 for my carry on luggage - the very same one that I didn’t have to check in on my way to Zurich. The company has obscure luggage policies that could easily qualify as hidden charges. I will do everything I can to avoid flying with Air Serbia in the future.

Positiv: Nothing

Negativ: For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever

Positiv: Crew was very nice and the plane was comfortable

Negativ: There were no outlets nor entertainment, and boarding was a little long

Positiv: I was expecting EasyJet to run late and the crew to be overworked and rude, but they were like Southwest Airlines in the USA, very nice and on-time.

Negativ: This applies to all airlines: crack down on travelers trying to bring to much cabin luggage! Also, travelers should have to first use the bin space above their seat before using some other bin space. Many people in the back of plane cram their cabin luggage into the first bins they see so they don't have to carry it from the back.

Positiv: Nothing

Negativ: Everything

Negativ: Too many passengers taking oversized cases on flight. As a result delays whilst luggage was removed into the hold

Positiv: Crew was attentive did they best on a large flight accommodating a large amount of people. Wide assortment of films.

Negativ: Although I preselected my bulkhead seat so I had more legroom, the family behind me was the worst I e experienced ever in flying. Constant kicking, pulling, tapping the back of my chair. When I tried to put my seat in recline the passenger behind me said “no!” Never slept!

Positiv: Very comfortable, spacious seating & friendly, attentive crew

Positiv: Crew was amazing. Flight was great.

Negativ: I don't have any complaints.

Positiv: Crew was very attentive and friendly. Choice of movies was very good.

Negativ: Quality of food was not as good as on last year’s flight.

Negativ: Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely.

Positiv: The crew was friendly.

Negativ: The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,

Positiv: good service , everything good.

Negativ: nothing

Negativ: Es kamen ungeplant auf dem Rückflug Gepäckgebühren hinzu von 60 Euro pro Koffer. Das ist unverschämt !!!

Positiv: alles pünktlich, stressfrei, lustiges Personal, der Pilot hat immer wieder poetisch anmutende Kommentare über das Land unter uns abgegeben.

Negativ: Dass das Handgepäck 6 kg nicht übersteigen durfte, war vielen Reisenden nicht klar. Das verursachte beim Check-in eine Umpackerei und benötigte viel Zeit. Ich hatte insgesamt 10 kg dabei inkl. Labtop. Da gab es kein Pardon: Ich musste meinen kleinen Rucksack aufgeben und den Laptop in die Hand nehmen, für den ich dann im dutyfree eine hübsche, aber nicht ganz billige Tasche kaufte.

Positiv: gratis getränke und snack

Negativ: kein online check in

Positiv: nicht so viel, war pünktlich, Koffer war da, Duty Free Verkauf an Bord ok.

Negativ: unfreundliches Call Center, schlechte Informationslage zum Fluglotsenstreik in Griechenland, Bestuhlung viel zu eng (1,82m gross), Check in HER katastrophal.

Positiv: alles top für eine Low Cost Airline

Negativ: Beinfreiheit; kein online checkin

Positiv: boarding and flight was on time, no delay at all

Negativ: everything else, nicer crew, newer aircraft with comfort seats, entertainment, more free food and drinks and not only water and some poor sandwich. making problems of every small bag even when the bags are from the duty-free in the airport people had to pay extra for the bag size

Positiv: I like arriving to my destination. Late but arrived

Negativ: A smile

Positiv: We have been upgraded to business class, so that was really great experience

Negativ: Nothing here.

Negativ: The flight was delayed over 8 hours causing me to miss my connection flight. The crew was not helpful with the delay. The plane was old and the business class was not as pictured when booking. I will never fly with Ukraine air again.

Positiv: It was a fairly ordinary flight

Negativ: Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined

Positiv: the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least.

Negativ: the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost

Negativ: At least a complimentary glass of water or juice in Economy.

Negativ: Horrible customer support

Negativ: food could be a bit better and more entertainment options

Positiv: Nothing

Negativ: Everything. This flight was absolutely horrid and I will never be flying Ukraine international again!!!!!

Positiv: It was an easy and seemless process.

Negativ: The airport self-check-in and bag drop service was a bit chaotic ie not clear which line was for who etc

Positiv: as normal the crew were great!

Negativ: Too many passengers taking oversized cases on flight. As a result delays whilst luggage was removed into the hold

Positiv: I was given trouble when boarding the flight

Negativ: Better customer service

Positiv: Crew amazing, seats poor

Negativ: Padded seats,

Positiv: Being able to check in quickly and weigh and tag my own luggage.

Negativ: Took too long to board the plane. Didn’t like that the only persons picked on for hand luggage was a husband and wife in there mid 70’s. But eventually they were allowed to bring on their hand luggage.

Negativ: Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal.

Positiv: Crew was friendly and very attentive. Food was better than most airlines’ long haul meals.

Negativ: Standard intra-European business class seats, which aren’t any more comfortable than economy. Wi-Fi wasn’t available for a portion of the flight.

Positiv: Comfy and clean

Negativ: Everything

Positiv: Nothing

Negativ: Everything Worst airline

Negativ: they charged  me €102 for my carry on? This all what I carry !! I should have  0ne 7kg km and one 5kg Its 7 kg and same weight in your instruction and I traveled  3 trip with the same bag with your Airline  *(canada to Kiev  . Kiev to Cyprus  . Cyprus to kiev ) No one charged  me or give me any complain  Is that new way to get money  from your costumers???? And that's in the gate after I checked in and

Positiv: boarding and flight was on time, no delay at all

Negativ: everything else, nicer crew, newer aircraft with comfort seats, entertainment, more free food and drinks and not only water and some poor sandwich. making problems of every small bag even when the bags are from the duty-free in the airport people had to pay extra for the bag size

Negativ: Great staff and service. First time flying this airline and I am impressed.

Positiv: as normal the crew were great!

Negativ: Crews attitude,comfort.

Positiv: Crew was professional. Seat was not comfortable

Negativ: More space

Positiv: Crew were nice

Negativ: Flight not on Time Super hot temperature on board (almost unhealthy)

Negativ: Security check protocols and stuff didn’t helped to process the access caused me my flight lose. I missed the flight and didn’t travel

Positiv: Staff ok

Negativ: I HOUR DELAY

Positiv: Crew was very nice and the plane was comfortable

Negativ: There were no outlets nor entertainment, and boarding was a little long

Positiv: Liked the blanket, the nice leather seats. I enjoyed the chicken actually and the breakfast roll.

Negativ: This is something that has happened to me on every flight/airline I have taken to India. I am sat next to some slightly older Indian nationals who I find inconsiderate. This again happened on this flight, the 'gent' next to me continually elbowed his way into my space, kicked me, fidgeted, pushed against me continually. when I asked him to stop kicking me and to move his feet back to under the seat in front of me, he tried to silence me as if I shouldn't be talking to him like that or that I had no right to be annoyed. I was in pain, couldn't sleep. He encroached into my space so that he could give his wife lots of space. Selfish. I do feel it's a cultural thing. It doesn't happen to me when I fly to other destinations and travel economy. I didn't feel safe at the end of the flight when it was taxing to the bay. Passengers turned on their phones the minute we hit the tarmac and were opening the overhead lockers and left them open even the plane was still moving at speed. I thought things were going to come crashing out. It just doens't feel save and controllled when fellow passengers do not follow instructions. I worry what would happen if there was an emergency.

Positiv: The crew was ok

Negativ: The temperature in the plane was freezing, and there were no blankets. The crew couldn't control passengers that did not follow the flight rules.

Negativ: food could be a bit better and more entertainment options

Negativ: Flight was delayed over 8 hours in leaving Kiev. The plane was old and the business class was not as pictured when booking. I'll never fly with Ukraine ever again